AcrobatUpd11009.msp patch cannot be installed

Question

Hello all,
Another month, another Adobe patching headache! So I have read the Enterprise Administration guide many times, and I have been deploying and patching Adobe Flash,Reader and Acrobat for years now. Usually it goes smoothly, but eventually I always run into an issue. This time my problem is this:
Last month, I created a new Acrobat XI AIP from the bas 11.0 media. I patched this AIP to 11.0.07 (quarterly)
I then installed Acrobat on many clients using the command line option 'PATCH=AcrobatSecUpd11008.msp' to "chain" the OOC patch into my install, without actually applying the OOC to my AIP.
Today, when I try to apply the AcrobatUpd11009.msp to these same clients, I am getting the error in the log file:  "PATCH SEQUENCER: minor upgrade patch \\server\share\AcrobatUpd11009.msp is not applicable."And error in GUI: "The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade".
Can someone out there tell me what I did wrong here? I believe I can uninstall 11.0.08 then run a full install of 11.0.09 from a new AIP, but that seems unnecessary.
Thanks in advance!

Answer 1

Still no answer on this?    We have the same problem on all our computers.  Seem that after installing 11.08 update, something isn't updated because the 11.09 patch thinks it is still 11.07.   (yes, going to help/about shows version 11.08)
Here's what the patch spits out with the /lv switch:
=== Verbose logging started: 10/8/2014  15:52:15  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\windows\System32\msiexec.exe ===
MSI (c) (C8:D0) [15:52:15:285]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (C8:D0) [15:52:15:285]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (C8:94) [15:52:15:285]: Resetting cached policy values
MSI (c) (C8:94) [15:52:15:285]: Machine policy value 'Debug' is 0
MSI (c) (C8:94) [15:52:15:285]: ******* RunEngine:
           ******* Product: {AC76BA86-1033-FFFF-BA7E-000000000006}
           ******* Action:
           ******* CommandLine: **********
MSI (c) (C8:94) [15:52:15:285]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (C8:94) [15:52:15:301]: Cloaking enabled.
MSI (c) (C8:94) [15:52:15:301]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (C8:94) [15:52:15:301]: End dialog not enabled
MSI (c) (C8:94) [15:52:15:301]: Original package ==> C:\windows\Installer\88c84096.msi
MSI (c) (C8:94) [15:52:15:301]: Package we're running from ==> C:\windows\Installer\88c84096.msi
MSI (c) (C8:94) [15:52:15:316]: APPCOMPAT: Uninstall Flags override found.
MSI (c) (C8:94) [15:52:15:316]: APPCOMPAT: Uninstall VersionNT override found.
MSI (c) (C8:94) [15:52:15:316]: APPCOMPAT: Uninstall ServicePackLevel override found.
MSI (c) (C8:94) [15:52:15:316]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AC76BA86-1033-FFFF-BA7E-000000000006}'.
MSI (c) (C8:94) [15:52:15:316]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (C8:94) [15:52:15:332]: MSCOREE not loaded loading copy from system32
MSI (c) (C8:94) [15:52:15:332]: Opening existing patch 'C:\windows\Installer\4fefa807.msp'.
MSI (c) (C8:94) [15:52:15:332]: Original patch ==> C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp
MSI (c) (C8:94) [15:52:15:332]: Patch we're running from ==> C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp
MSI (c) (C8:94) [15:52:15:332]: SOFTWARE RESTRICTION POLICY: Verifying patch --> 'C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp' against software restriction policy
MSI (c) (C8:94) [15:52:15:332]: SOFTWARE RESTRICTION POLICY: C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp has a digital signature
MSI (c) (C8:94) [15:52:16:143]: SOFTWARE RESTRICTION POLICY: C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp is permitted to run at the 'unrestricted' authorization level.
MSI (c) (C8:94) [15:52:16:143]: SequencePatches starts. Product code: {AC76BA86-1033-FFFF-BA7E-000000000006}, Product version: 11.0.07, Upgrade code: {AC76BA86-0000-0000-BA7E-7E8A45000000}, Product language 1033
MSI (c) (C8:94) [15:52:16:143]: PATCH SEQUENCER: verifying the applicability of minor upgrade patch {AC76BA86-A440-FFFF-A440-7A8C40011008} against product code: {AC76BA86-1033-FFFF-BA7E-000000000006}, product version: 11.0.07, product language 1033 and upgrade code: {AC76BA86-0000-0000-BA7E-7E8A45000000}
MSI (c) (C8:94) [15:52:16:143]: Note: 1: 2262 2: _Tables 3: -2147287038
MSI (c) (C8:94) [15:52:16:143]: Note: 1: 2262 2: _Columns 3: -2147287038
MSI (c) (C8:94) [15:52:16:143]: PATCH SEQUENCER: minor upgrade patch {AC76BA86-A440-FFFF-A440-7A8C40011008} is applicable.
MSI (c) (C8:94) [15:52:16:143]: PATCH SEQUENCER: verifying the applicability of minor upgrade patch C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp against product code: {AC76BA86-1033-FFFF-BA7E-000000000006}, product version: 11.0.07, product language 1033 and upgrade code: {AC76BA86-0000-0000-BA7E-7E8A45000000}
MSI (c) (C8:94) [15:52:16:143]: PATCH SEQUENCER: minor upgrade patch C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp is not applicable.
MSI (c) (C8:94) [15:52:16:143]: SequencePatches returns success.
MSI (c) (C8:94) [15:52:16:143]: Final Patch Application Order:
MSI (c) (C8:94) [15:52:16:143]: {AC76BA86-A440-FFFF-A440-7A8C40011008} -
MSI (c) (C8:94) [15:52:16:143]: Other Patches:
MSI (c) (C8:94) [15:52:16:143]: Unknown\Absent: {AC76BA86-A440-FFFF-A440-7A8C40011009} - C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp
The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade.
C:\windows\Installer\88c84096.msi
MSI (c) (C8:94) [15:52:16:143]: Product: Adobe Acrobat XI Standard - Update '{AC76BA86-A440-FFFF-A440-7A8C40011009}' could not be installed. Error code 1642. Additional information is available in the log file C:\Users\x.xxxxxxxxx\Desktop\v.
MSI (c) (C8:94) [15:52:16:143]: Windows Installer installed an update. Product Name: Adobe Acrobat XI Standard. Product Version: 11.0.07. Product Language: 1033. Manufacturer: Adobe Systems. Update Name: {AC76BA86-A440-FFFF-A440-7A8C40011009}. Installation success or error status: 1642.
MSI (c) (C8:94) [15:52:16:143]: Note: 1: 1708
MSI (c) (C8:94) [15:52:16:143]: Product: Adobe Acrobat XI Standard -- Installation failed.
MSI (c) (C8:94) [15:52:16:159]: Windows Installer installed the product. Product Name: Adobe Acrobat XI Standard. Product Version: 11.0.07. Product Language: 1033. Manufacturer: Adobe Systems. Installation success or error status: 1642.
MSI (c) (C8:94) [15:52:16:159]: MainEngineThread is returning 1642
=== Verbose logging stopped: 10/8/2014  15:52:16 ===