AcrobatX Pro.Error 1310 on update.

AcrobatX Pro.Error 1310 on update. Set selective startup via sys config.Uninstalled & installed. Keeps asking if I have access to file. Please help?
Ms. k

Moving this discussion to the Acrobat Installation & Update issues forum.
Miz.K you may want to try the steps offered in Error "1310: Error writing to file: C:Config.Msi..." | CS4 products - http://helpx.adobe.com/creative-suite/kb/error-1310-error-writing-file.html.

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Errors 1310

Error 1310 for update windows/adobe.

Try removing your current installation using http://labs.adobe.com/downloads/acrobatcleaner.html
then run the offline installer again.
If the error persists, try the MSI installer:
http://ardownload.adobe.com/pub/adobe/reader/win/11.x/11.0.00/en_US/AdbeRdr11000_en_US.msi (English version)
http://ardownload.adobe.com/pub/adobe/reader/win/11.x/11.0.00/pt_BR/AdbeRdr11000_pt_BR.msi (Portuguese version)
You will need to update to 11.0.5 after this.

Error 1310 when trying to update Acrobat X Pro?

I keep getting error 1310 when I try to update Acrobat X Error writing to file C:\config.ms.\2c20c8I.rbf. Verify you have access to that file.
Windows Vista computer. I am signed on as an administrator with full access. A while back, I was having the same issue with the Master Suite CC and an Adobe Tech had me try many things with no success. Finally all other updates have installed except this one. The tech worked with me and verified the file was ther and was set up tp be accessable. Still no luck. Any ideas, anyone?

Yes, I checked the file location. It is there and I supposedly have access to it. I went thru this all with an Adobe tech in the past when none of the other Cloud apps would update. Now the only update left is Acrobat x Pro which still gives me the same message. Please note again that I have been getting this message in the past and the message is a common one if you google it and look at all the responses. This is not just my problem!

Acrobat 10 Pro: Unable to Install Updates After Virus Removed: Receive Error 1310 ?

Acrobat 10 Pro: Unable to Install Updates After Virus Removed: Receive Error 1310 ?
Attempted to re-install the original Adobe Acrobat 10 Pro from the disk provided with the purchase; and it has put me in a trial; and is requesting that I purchase the software I already paid for, two years ago.

You can try a repair (may need to go to Control Panel>Programs & Features). A reinstall is a last resort, but if you go there be sure to uninstall from the control panel, run http://labs.adobe.com/downloads/acrobatcleaner.html, and remove any part left of the Acrobat folder. Then reboot as the administrator and reinstall. Be sure to disable antivirus during the install.

I am running Acrobat X Pro on Windows 7 in Parallels. I have tried to install the Acrobat updates, but they won't install. Today I tried to create a pdf from a Word 2013 document and it crapped out. I tried to uninstall Acrobat and got Error 1310. Error w

I am running Acrobat X Pro on Windows 7 in Parallels. I have tried to install the Acrobat updates, but they won't install. Today I tried to create a pdf from a Word 2013 document and it crapped out. I tried to uninstall Acrobat and got Error 1310. Error writing to file: c:\Config.Msi\feea.rbf. What do I do?

Hi Beverly ,
Please refer to the following and see if this helps.
https://helpx.adobe.com/creative-suite/kb/error-1310-error-writing-file.html
Regards
Sukrit Dhingra

Installing Adobe Acrobat Pro - Error 1317 or 1310

Ok, this is a complicated back-story. Wasting third day trying to setup my old PC for my mom (new one coming tomorrow).
So first I did a clean XP install on one partition. Then through it installed windows 7 on second partition.
On the Win7 partition, first time I tried to installed Adobe Acrobat Professional I got an error during install. I think it was 1310. Then I decided to try to install Office 2003, got same error about 20% through. Very strange. I messed with some folder permissions, ran as administrator, even tried creating an administrator account and installing in there, same result.
Then I decided to re-install everything again from scratch. Formatted the disk, made new partitions, installed XP, installed Win7 Pro. Tried to install office 2003 first, that worked.
Then tried to install Acrobat 8 Pro again, error 1310. Then download Acrobat 9 Pro from Adobe to see if a newer version might do the trick. Similar error 1317, this on about attempting to create a directory in program files\adobe\acrobat9.0\designer8.2\de\templates.
Interestingly, the story doesn't stop there. After one of these errors happens, I think it causes some sort of file system error. One time I got a baloon setup_wm (if I remember right) something about file system being corrupt and unstable. And if I try to open a browser after that things don't work. If I reboot, it runs chkdsk and everything seems fine after, but no matter what I try I can't get passed that error.
Any ideas?

I had a failure to install Acrobat Pro 8 on a windows 7 machine with several tries and failing with Error 1310 every time until I did this:
start->type uac in the run box then clik on "Change user account control settings" located at the top of the list
drag the slider all the way to the bottom, this turns UAC off
restart the computer
install your software and get any updates needed
the turn uac back on and restart
worked for me

Reader v11 Update fails on Windows Vista (entire network) with error 1310

Tried to run the Reader v11 updater after installing v11. It fails comsistently with error 1310, although the file in the error message is different each time. The file is usually, but not always, in the folder config.msi.
We had this problem in the Reader v10 updaters as well, however we traced it to a race condition in file handling. We could get it to install by running other programs concurently or disabling anti-virus, to alter the timing of the install. Usually it took 3 to 6 attempts for it to complete successfully.
With the v11 updater, no amount of iterations will get it to install. We've tried upwards of 20 times. We've also tried re-installing v11 and then applying the update over a fresh copy. That does not work either. The usual tricks that worked with v10 also do not work with v11.
This problem could be solved easily if the updater would prompt the user for a retry on error, instead of automatically rolling back. For the main installer, the user is prompted to retry, but not for the updater. We run plenty of installers in the school without problems, but the Reader updates are always difficult.
We have wasted dozens of hours on this in our school. We are supposed to keep the Reader patched to avoid the significant vulnerabilities it introduces, but we cannot get the updater to run. If anyone else has solved this problem please let us know.

Lorraine, I posted a question in the Adobe Reader forums about the
problems we have with the updaters. I got back this response, they
are blaming it on other software and the Windows Installer. I think
that can't be true, we install all kinds of stuff without problems.
So I think the truth is they've done a crappy job on their updaters.
The latest update is for an extremely serious vulnerability, it's
active in the wild and has made the national news. So if we can't
install the update, then I think we have to move away from Adobe
altogether, to another reader.
Can you think of any reason not to do this?

Error 1310 on trying to install Adobe Acrobat X Pro. Software will not install.

In trying to install Adobe Acrobat X Pro from either a purchased DVD or from an Adobe download I get an Error message: Error 1310 and the installation will nor proceed. It asks to verify access to C:\Program Data\Adobe\ Adobe PDF\Distiller\Startup\example.ps. This complete directory is present in my C:\ drive. How do I verify this access and what must be done to successfully install Acrobat X Pro?

don't use email.
open your thread in a browser, Re: Error 1310 on trying to install Adobe Acrobat X Pro. Software will not install.
and click the camera icon to insert an image.

Error 1310.Error writing to file for CS2 install on Win7 for Adobe 7 Pro

I have Adobe 7 Pro that needs to be installed on a Win7 machine that is not supported by Adobe. They provide a CS2 version with a new serial number for replacement of my product since my product cannot be activated anymore.
When I try to install it, I get the following error after the install process has started.
Error 1310.Error writing to file: C:\Program Files (x86)\Adobe\Acrobat 7.0\Active X\AcroPDF.DEU. Verify that you have access to that directory.
I am the admin for my machine and I also tried installing their version as the admin as well.
Any help on getting thru this?

Hi shooter-1971,
Acrobat 7 is not supported on windows 7.
But you might want to refer to the troubleshooting steps mentioned in the KB Doc : http://helpx.adobe.com/creative-suite/kb/error-1310-error-writing-file.html
Error 1310 is usually related to insufficient permissions on the folder. Please try enabling the hidden Admin account on Windows 7 and try installing the software and check.
To enable hidden admin account you can refer : http://social.technet.microsoft.com/wiki/contents/articles/3040.enable-disable-the-local-h idden-built-in-administrator-account-in-windows-7.aspx

I've got a mid 2009 MacBook Pro. Today, I updated to Yosemite 10.10.1. I also updated Safari to 8.0.2. Now, anytime I open Safari, it immediately quits and give me an error page that says, Safari unexpectedly quit and suggest that I can click on a

I’ve got a mid 2009 MacBook Pro. Today, I updated to Yosemite 10.10.1. I also updated Safari to 8.0.2. Now, anytime I open Safari, it immediately quits and give me an error page that says, Safari unexpectedly quit and suggest that I can click on a Reopen button and restart it, but it just does it again.
I read some of the questions and responses here and went to ~/Library/Safari and threw out the webpages.db file and emptied the trash and rebooted.
No luck; same problem.
BTW: Mail works
Any ideas how to get around this?

There is no need to download anything to solve this problem.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked.

Error 1321 when updating Adobe Acrobat Pro even if profile has admin rights and parent folder has full access privileges.

Error 1321 when updating Adobe Acrobat Pro even if profile has admin rights and parent folder has full access privileges.
Exact error below:
error 1321: the installer has insufficient privileges to modify the file C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF\I386\[dll file]
Thanks in advance!

My first thought is to not just apply permissions to the folder but be sure to apply them to all objects inside them. It would be interesting to see if you can rename this file, then rename it back to its original name; this would test permissions nondestructively.

Error 1310. Unable to update / repair / install

For over a week, on start up of my computer Adobe Acrobat tries to do an update - and fails due to " error 1310. Error writing to file: C:\Program Files\Adobe\Acrobat 7.0\ActivX\AcroPDF.dll. Verify that you have access to that directory "
But on cancelling - program worked fine.
Today - same error but now Adobe Acrobat will not open citing serial number error.
I tried to repair using the install disk - same Error 1310
I then uninstalled Adobe Acrobat
Then I tried to re-install - same error 1310.
Adobe reader runs OK
But I need the acrobat.

Thankyou so much.
For some reason I could not get the forum to do an reply.
It worked but not they you thought.
I did the administrator thing – but it still bombed out with same error.
I went back into the folder and tried to delete what was there – but could not due to “permissions” – so I renamed it AAA.
Then I did then install – but this time instead of my initials for the user & business labels + serial number, I put in administrator for the user, initials for the business name + serial number – and it worked.
I don’t know if it was the renaming of the activX folder (though nothing was is in it) or the administrator name on the registration page – but it worked and all is OK with my world again.
Thanks for your help.
Leanne for John Beecher.

I' m trying to install Acrobat Pro 10.1.8 Update. I'm getting the Error "Istallation fehlgeschlagen" without Error code what can I do?

Hi,
I' m trying to install Acrobat Pro 10.1.8 Update. I'm getting the Error "Istallation fehlgeschlagen" without Error code . What can I do? I purchased CS5.1

You can get the updates for the MAC from Adobe - Acrobat : For Macintosh, but apparently you already found that. Two possibilities that I can think of: 1. You have anti-virus enabled and that is causing the failure or 2. You are trying to install an update and skipped ones before it. If you start with the latest update, the download indicates the previous version required for the update. It looks like 10.1.12 can install over any previous version, so I would go for broke and install the latest.

What do I have to do? I have paid for pro, cant download the software, says error 1310 - Error writing to file....verify you have access to that directory

What do I have to do? I have paid for acrobat pro and it won't let me download the software, says error 1310 - Error writing file... verify you have access to directory.
I need help
Thank you

assuming the problem is NOT downloarding, but installing; if you have antivirus running, disable it.

Deploying Adobe Reader X update 10.1.4 ends in error 1310

Hello,
I try to update the reader installations in our company but on many clients it ends up with error 1310 (not enough rights to access C:\Config.msi-Folder).
If I start the msp-file manually it throws about 10 exceptions that it cannot write or read a file in C:\Config.msi\*.tmp. If I click retry, the installer can read or write, so i click retry everytime the error occurs and at the end the update is installed.
How can I deploy the patch silently?
Is there any hint?
I tried all of the solutions shown in here http://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html
But none of it works.
Please help me.
-Joerg

If you have any antivirus or backup programs running on this system(s), try to disable them temporarily.
C:\Config.msi folder is maintained by the Windows Installer Service.
If WIS cannot access it, either this folder already has corrupted permissions or some other program holds this folder "hostage"

AcrobatX Pro.Error 1310 on update.

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