ACS 5.1 Authentication against AD problem

I have a pair of ACS 5.1 virtual appliances in a master/slave configuration, running build 5.1.0.44.  We have it configured to authenticate TACACS against Active Directory, but have run into a problem with the account of one my colleagues.  His account password recently expired and since changing it he is no longer able to authenticate on devices pointing to the master ACS server, but has no issue with devices pointing to the slave ACS server.  Several other users have changed their passwords in AD and have not encountered this problem.
ACS View shows the following error in the TACACS+ authentication log:  "24421 Change password against Active Directory failed since it is disabled in configuration".  The account we use to connect to active directory does not have permission to send password changes, so I have disabled changing passwords in the AD identity store configuration.  As a test, I enabled password changing and instead saw this error:  "24407 User authentication against AD failed since user is required to change his password". 
I've had him change passwords numerous times, try different SSH clients, and different PCs.  I also had him lock his account out, and then try logging on and instead was presented with this error: "24415 User authentication against AD failed since user's account is locked out".  So it seems that ACS is correctly querying AD but seems to be caching the fact that his account has expired.
The only difference between the two ACS servers are that they are querying different AD servers.  I've gotten our AD team to reset his password, check that his account is not locked on a particular AD server, and that replication is functioning.  I've also restarted the services and cold started the ACS virtual machine to no effect.  I have yet to try clearing the AD configuration and re-entering it.
show logging application acs reveals the following:
ActiveDirectoryClient,19/10/2011,08:46:25:307,WARN ,3032882080,cntx=0000253027,sesn=ciscoacslc/108180474/33226,user=parrishg,[ActiveDirectoryClient::isLRPC_ConnectionError] Retryable error 6 (LRPC failed) received. Tr
ying to reconnect.,ActiveDirectoryClient.cpp:2429
ActiveDirectoryClient,19/10/2011,08:46:25:311,WARN ,3032882080,cntx=0000253027,sesn=ciscoacslc/108180474/33226,user=parrishg,[ActiveDirectoryClient::plainTextAuthenticate] PAP authentication for user: parrishg has fai
led due to error: 16:Password expired,ActiveDirectoryClient.cpp:994
ActiveDirectoryClient,19/10/2011,08:49:27:468,WARN ,3031829408,cntx=0000253057,sesn=ciscoacslc/108180474/33228,user=parrishg,[ActiveDirectoryClient::isLRPC_ConnectionError] Retryable error 6 (LRPC failed) received. Tr
ying to reconnect.,ActiveDirectoryClient.cpp:2429
ActiveDirectoryClient,19/10/2011,08:49:27:475,WARN ,3031829408,cntx=0000253057,sesn=ciscoacslc/108180474/33228,user=parrishg,[ActiveDirectoryClient::plainTextAuthenticate] PAP authentication for user: parrishg has fai
led due to error: 16:Password expired,ActiveDirectoryClient.cpp:994
ActiveDirectoryIDStore,19/10/2011,08:49:27:475,ERROR,3031829408,cntx=0000253057,sesn=ciscoacslc/108180474/33228,user=parrishg,ActiveDirectoryIDStore::onPlainAuthenticateAndQueryEvent - User password expired but change
password configuration is disabled - authentication failed,ActiveDirectoryIDStore.cpp:525
I am aware that I can upgrade to 5.1.0.44.6 and intend to do so (although CSCsr81297 concerns me as we make extensive use of AD for authentication), but I don't know that there is any guarantee that this will fix it.
Any ideas on what might be the cause, and how I can fix this?
Thanks!

Hello,
It is complicated to explain this rule but hopelly you will understand.
I suggest you to do an identity store sequence that will point to the AD and RSA. this is like the user unknow policy in ACS 4.x
Once this is done you can create 2 authorization policies 1 based on RSA authentication and another based on AD authentication.
To give you a better clear example is there any difference between AD and RSA authentication? Do they have the same rights? Please detail what you need to configure besides AD and RSA simultanuos authentication.
Regards,
Sebastian Aguirre

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    Troubleshoot Authentication 
    View Diagnostic MessagesAudit Network Device Configuration 
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    [2014-01-10T04:41:06.693-05:00] [ESSBASE0] [ERROR:32] [AGENT-1440] [] [ecid: 1388972435616,0] [tid: 6312] Essbase user [hyperion_admin] Authentication Fails against the Shared Services Server with Error [EPMCSS-00301: Failed to authenticate user. Invalid credentials. Enter valid credentials.]
    [2014-01-10T04:41:06.693-05:00] [ESSBASE0] [WARNING:1] [AGENT-1003] [] [ecid: 1388972435616,0] [tid: 6312] Error 1051440 processing request [Login] - disconnecting
    From SharedServices_Security_Client.log -
    [2014-01-10T04:39:00.490-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20330] [oracle.EPMCSS.CSS] [tid: 149] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.CacheManager] [SRC_METHOD: getCache] Cache refresh started asynchronously. This is a status messages. No action required. [2014-01-10T04:39:42.547-05:00] [EPMCSS] [ERROR] [EPMCSS-07047] [oracle.EPMCSS.CSS] [tid: 150] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool] [SRC_METHOD: getBorrowObject] Failed to get connection  from connection pool for user directory AD. Error executing query. adweilcom:389. Verify user directory configuration.
    [2014-01-10T04:39:42.547-05:00] [EPMCSS] [ERROR] [EPMCSS-09102] [oracle.EPMCSS.CSS] [tid: 150] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.spi.impl.msad.JNDIHelper] [SRC_METHOD: getURLContext] Failed to initialize group cache for MSAD user directory AD. Error connecting to url. ad.weil.com:389. Verify MSAD user directory configuration.
    [2014-01-10T04:39:42.547-05:00] [EPMCSS] [ERROR] [EPMCSS-00107] [oracle.EPMCSS.CSS] [tid: 150] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.spi.CSSManager] [SRC_METHOD: pingConfiguredProviders] Failed to refresh group cache. Some of configured user directories not initialized [AD]. Verify user directory configuration.
    [2014-01-10T04:39:42.547-05:00] [EPMCSS] [WARNING] [EPMCSS-10029] [oracle.EPMCSS.CSS] [tid: 150] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.CacheThread] [SRC_METHOD: run] Exception while building asynchronous group cache for user directory. EPMCSS-00107: Failed to refresh group cache. Some of configured user directories not initialized [AD]. Verify user directory configuration.. Verify Shared Services security user directory configuration.
    [2014-01-10T04:40:24.605-05:00] [EPMCSS] [ERROR] [EPMCSS-00301] [oracle.EPMCSS.CSS] [tid: 149] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool] [SRC_METHOD: getBorrowObject] Failed to authenticate user. Invalid credentials. Enter valid credentials.
    [2014-01-10T04:40:24.605-05:00] [EPMCSS] [ERROR] [EPMCSS-00301] [oracle.EPMCSS.CSS] [tid: 149] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.spi.impl.msad.JNDIHelper] [SRC_METHOD: getURLContext] Failed to authenticate user. Invalid credentials. Enter valid credentials.
    [2014-01-10T04:41:06.662-05:00] [EPMCSS] [ERROR] [EPMCSS-00301] [oracle.EPMCSS.CSS] [tid: 149] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool] [SRC_METHOD: getBorrowObject] Failed to authenticate user. Invalid credentials. Enter valid credentials.
    [2014-01-10T04:41:06.662-05:00] [EPMCSS] [ERROR] [EPMCSS-00301] [oracle.EPMCSS.CSS] [tid: 149] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.spi.impl.msad.JNDIHelper] [SRC_METHOD: getURLContext] Failed to authenticate user. Invalid credentials. Enter valid credentials.
    [2014-01-10T04:41:06.693-05:00] [EPMCSS] [WARNING] [EPMCSS-10033] [oracle.EPMCSS.CSS] [tid: 149] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.facade.impl.CSSAbstractAuthenticator] [SRC_METHOD: authenticateUser] Skipping user directory {0} failed to communicate with server. {1}. No action required.
    [2014-01-10T04:41:06.693-05:00] [EPMCSS] [ERROR] [EPMCSS-00301] [oracle.EPMCSS.CSS] [tid: 149] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.facade.impl.CSSAbstractAuthenticator] [SRC_METHOD: authenticateUser] Failed to authenticate user. Invalid credentials. Enter valid credentials.
    From console~Essbase1~EssbaseAgent~AGENT~1.log -
    [Fri Jan 10 04:40:22 2014EPMCSS-00301: Failed to authenticate user. Invalid credentials. Enter valid credentials.               
    at com.hyperion.css.facade.impl.CSSAbstractAuthenticator.authenticateUser(CSSAbstractAuthenticator.java:658)
    at com.hyperion.css.facade.impl.CSSAPIAuthenticationImpl.authenticate(CSSAPIAuthenticationImpl.java:69)               
    at com.hyperion.css.facade.impl.CSSAPIImpl.authenticate(CSSAPIImpl.java:102)               
    at com.hyperion.css.facade.impl.CSSAPIImpl.login(CSSAPIImpl.java:794)               
    at com.hyperion.css.facade.CSSAPIFacade.login(CSSAPIFacade.java:776) ]
    Local/ESSBASE0///9180/Info(1042059)

    Server times are in sync. In fact, we see no such issues on the 9.3.1 environments (which are in the same server farm as the 11.1.2.2 environments).
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    Directory Server: Microsoft
    Name: AD Host Name: ad.mycompany.com
    Port: 389
    SSL Enabled: unchecked
    Base DN: DC=ad,DC=mycompany,DC=com
    ID Attribute: objectguid (greyed)
    Maximum Size: 200
    Trusted: checked
    Anonymous Bind: unchecked
    User DN: ad\hyperion_admin
    Append Base DN: unchecked
    User RDN: blank
    Login Attribute: cn
    First name Attribute: givenName
    Last name Attribute: sn
    Email Attribute: mail
    Object Class: person,organizationalPerson,user
    Support Groups: checked
    Group RDN: OU=groups
    Name Attribute: CN
    object class: group?member
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    [2014-01-11T14:37:00.917-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20005] [oracle.EPMCSS.CSS] [tid: 43] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.CacheThread] [SRC_METHOD: buildCache] Asynchronously started user directory cache building for user directory Native Directory. Status message. No action required.
    [2014-01-11T14:37:00.917-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20005] [oracle.EPMCSS.CSS] [tid: 43] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.CacheThread] [SRC_METHOD: buildCache] Asynchronously started user directory cache building for user directory AD. Status message. No action required.
    [2014-01-11T14:37:00.917-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20008] [oracle.EPMCSS.CSS] [tid: 44] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.spi.impl.msad.MSADProvider] [SRC_METHOD: createCache] Group support is disabled for MSAD user directory AD returning empty cache map. Status message. No action required.
    [2014-01-11T14:37:00.917-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20007] [oracle.EPMCSS.CSS] [tid: 44] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.ProviderCacheThread] [SRC_METHOD: run] Group cache completed for user directory AD and size of group cache is 0. Status message. No action required.
    [2014-01-11T14:37:00.917-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20007] [oracle.EPMCSS.CSS] [tid: 45] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.ProviderCacheThread] [SRC_METHOD: run] Group cache completed for user directory Native Directory and size of group cache is 19. Status message. No action required.
    [2014-01-11T14:37:00.917-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20331] [oracle.EPMCSS.CSS] [tid: 43] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.CacheThread] [SRC_METHOD: buildCache] Cache building is done for the providers, now started unifying the cache. This is a status messages. No action required.
    [2014-01-11T14:37:01.151-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20332] [oracle.EPMCSS.CSS] [tid: 43] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.CacheThread] [SRC_METHOD: buildCache] Unify cache done and cache object set to the cache manager. This is a status messages. No action required.
    [2014-01-11T17:37:00.752-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20330] [oracle.EPMCSS.CSS] [tid: 46] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.CacheManager] [SRC_METHOD: getCache] Cache refresh started asynchronously. This is a status messages. No action required.
    [2014-01-11T17:37:01.174-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20005] [oracle.EPMCSS.CSS] [tid: 47] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.CacheThread] [SRC_METHOD: buildCache] Asynchronously started user directory cache building for user directory Native Directory. Status message. No action required.
    [2014-01-11T17:37:01.174-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20005] [oracle.EPMCSS.CSS] [tid: 47] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.CacheThread] [SRC_METHOD: buildCache] Asynchronously started user directory cache building for user directory AD. Status message. No action required.
    [2014-01-11T17:37:01.174-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20008] [oracle.EPMCSS.CSS] [tid: 48] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.spi.impl.msad.MSADProvider] [SRC_METHOD: createCache] Group support is disabled for MSAD user directory AD returning empty cache map. Status message. No action required.
    [2014-01-11T17:37:01.174-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20007] [oracle.EPMCSS.CSS] [tid: 48] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.ProviderCacheThread] [SRC_METHOD: run] Group cache completed for user directory AD and size of group cache is 0. Status message. No action required.
    [2014-01-11T17:37:01.174-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20007] [oracle.EPMCSS.CSS] [tid: 49] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.ProviderCacheThread] [SRC_METHOD: run] Group cache completed for user directory Native Directory and size of group cache is 19. Status message. No action required.
    [2014-01-11T17:37:01.174-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20331] [oracle.EPMCSS.CSS] [tid: 47] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.CacheThread] [SRC_METHOD: buildCache] Cache building is done for the providers, now started unifying the cache. This is a status messages. No action required.
    [2014-01-11T17:37:01.361-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20332] [oracle.EPMCSS.CSS] [tid: 47] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.CacheThread] [SRC_METHOD: buildCache] Unify cache done and cache object set to the cache manager. This is a status messages. No action required.
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    [2014-01-11T20:37:42.707-05:00] [EPMCSS] [ERROR] [EPMCSS-00301] [oracle.EPMCSS.CSS] [tid: 50] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.spi.impl.msad.JNDIHelper] [SRC_METHOD: getURLContext] Failed to authenticate user. Invalid credentials. Enter valid credentials.
    [2014-01-11T20:38:24.748-05:00] [EPMCSS] [ERROR] [EPMCSS-07047] [oracle.EPMCSS.CSS] [tid: 51] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool] [SRC_METHOD: getBorrowObject] Failed to get connection  from connection pool for user directory AD. Error executing query. adweilcom:389. Verify user directory configuration.
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    [2014-01-11T20:39:06.806-05:00] [EPMCSS] [ERROR] [EPMCSS-00301] [oracle.EPMCSS.CSS] [tid: 50] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.spi.impl.msad.JNDIHelper] [SRC_METHOD: getURLContext] Failed to authenticate user. Invalid credentials. Enter valid credentials.
    [2014-01-11T20:39:06.806-05:00] [EPMCSS] [WARNING] [EPMCSS-10033] [oracle.EPMCSS.CSS] [tid: 50] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.facade.impl.CSSAbstractAuthenticator] [SRC_METHOD: authenticateUser] Skipping user directory {0} failed to communicate with server. {1}. No action required.
    [2014-01-11T20:39:06.806-05:00] [EPMCSS] [ERROR] [EPMCSS-00301] [oracle.EPMCSS.CSS] [tid: 50] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.facade.impl.CSSAbstractAuthenticator] [SRC_METHOD: authenticateUser] Failed to authenticate user. Invalid credentials. Enter valid credentials.
    [2014-01-11T21:40:41.799-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20330] [oracle.EPMCSS.CSS] [tid: 52] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.CacheManager] [SRC_METHOD: getCache] Cache refresh started asynchronously. This is a status messages. No action required.
    [2014-01-11T21:40:41.986-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20005] [oracle.EPMCSS.CSS] [tid: 53] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.CacheThread] [SRC_METHOD: buildCache] Asynchronously started user directory cache building for user directory Native Directory. Status message. No action required.
    [2014-01-11T21:40:41.986-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20005] [oracle.EPMCSS.CSS] [tid: 53] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.CacheThread] [SRC_METHOD: buildCache] Asynchronously started user directory cache building for user directory AD. Status message. No action required.
    [2014-01-11T21:40:41.986-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20008] [oracle.EPMCSS.CSS] [tid: 54] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.spi.impl.msad.MSADProvider] [SRC_METHOD: createCache] Group support is disabled for MSAD user directory AD returning empty cache map. Status message. No action required.
    [2014-01-11T21:40:41.986-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20007] [oracle.EPMCSS.CSS] [tid: 54] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.ProviderCacheThread] [SRC_METHOD: run] Group cache completed for user directory AD and size of group cache is 0. Status message. No action required.
    [2014-01-11T21:40:42.002-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20007] [oracle.EPMCSS.CSS] [tid: 55] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.ProviderCacheThread] [SRC_METHOD: run] Group cache completed for user directory Native Directory and size of group cache is 19. Status message. No action required.
    [2014-01-11T21:40:42.002-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20331] [oracle.EPMCSS.CSS] [tid: 53] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.CacheThread] [SRC_METHOD: buildCache] Cache building is done for the providers, now started unifying the cache. This is a status messages. No action required.
    [2014-01-11T21:40:42.080-05:00] [EPMCSS] [NOTIFICATION:16] [EPMCSS-20332] [oracle.EPMCSS.CSS] [tid: 53] [ecid: disabled,0] [SRC_CLASS: com.hyperion.css.cache.CacheThread] [SRC_METHOD: buildCache] Unify cache done and cache object set to the cache manager. This is a status messages. No action required.

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  • Cisco ISE (Authentication failed: 24415 User authentication against Active Directory failed since user's account is locked out)

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