ACS Expert troubleshooter fails to display existing log entry

Hello everybody,
II ran into the following issue – let say RADIUS log (today) displays there are entries for user ABC (both successful and unsuccessful). BUT – when use the 'expert troubleshooter' to search for exactly the same user (both pass or fail authentication), the search results comes out empty.
This happens for all log entries (=users) and on different computers on different browsers. ACS version is 5.4 (upgraded to different patches to no avail).
Anybody experienced that? An existing bug notice will also be appreciated.

Yet, I have not seen any bug for this: You please have a look on the guide to understand the functionally of Expert Troubleshooter:
http://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_secure_access_control_system/5-4/user/guide/acsuserguide/viewer_troubleshooting.html#wp1057685

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