ACS External DB Error

Greetings Everyone,
I am having an issue with an ACS unit that has been in service for about a year.  It was setup by a contractor to hook into AD.  I am not that familiar with it it but the issue is we added a new network tech that is a member of the correct AD group.  How ever when the user attempts to login he is denied and I see an error in the ACS log stating "unknow user or password in external DB" or something to that effect.
I looked into the configurations for the external DB and it shows no agent status.  I guess my question is are there agents that need to be installed on the DC or is there something else I need to check?
One other think my account was in place at the time the ACS was installed and I have never had an issue with logging in.  Its almost like the ACS does not know that a new user was created and or not syncronizing to the AD.
Any help would be appreciated
mike

Hi Tarik,
Per the bug you mentioned:
Toggle nic" command changes AAA server ip address to "127.0.0.1" in GUI.
Symptom:The ACS SE appliance IP address shows up as 127.0.0.1 on the ACS GUI.
Conditions:This occurs after issuing the "toggle nic" command, or by unplugging the ACS SE appliance from the network.
Workaround:The original IP address on the appliance can be restored with the "set ip" command
We have not changed anything, nor executed any command...anyways where do I need to check IP in GUI?
Thanks.

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