ACS loses connection with AD occasionally after upgrade from 5.2 to 5.3.0.40

ACS had been integrated with Active Directory before ACS upgrade to 5.3. After the ACS 5.3 upgrade users aren’t able to login to AAA devices occasionally. Error message is:
{AuthenticationResult=Error; Type=Authentication; Authen-Reply-Status=Error; }
24429 Could not establish connection with Active Directory
At the same time, when this issue occurs, ACS connection to AD works fine (checked with Users and Identity Stores> External Identity Stores > Active Directory “Test Connection”)

I had the same problem, I opened a Cisco TAC case and my issue was resolved.
Sent: Tuesday, 14 August 2012 9:58 AM
Subject: RE: 622739355 HelpDesk#SVR328332-2 : Troubleshoot Cisco ACS 1121 v5.3 With Windows Active Directory
Hi Ramraj,
Thanks for the link to the article, but from what I’ve seen in the logs I’m not sure that we’ve got the same root cause to the issue.
From the ACSADAgent.log files I can see log messages like:
Aug 11 11:10:56 CSSC-TPM-DC-ACS-1 adclient[5524]: DEBUG network.state NST: SniffList: postfailsort=mykulad11p.cssc.dksh.net
Aug 11 11:10:56 CSSC-TPM-DC-ACS-1 adclient[5524]: DEBUG base.kerberos.adhelpers Encryption (id 1) is not supported by KDC. Try next in the list
Aug 11 11:10:56 CSSC-TPM-DC-ACS-1 adclient[5524]: DEBUG base.osutil Module=Kerberos : KDC refused skey: KDC has no support for encryption type (reference base/adhelpers.cpp:216 rc: -1765328370)
Aug 11 11:10:56 CSSC-TPM-DC-ACS-1 adclient[5524]: DEBUG base.adagent Unable to refresh computer credentials: KDC refused skey: KDC has no support for encryption type
This lines up with the error message that we see in the TACACS+ Authentication logs:
24493 ACS has problems communicating with Active Directory using its machine credentials.
I have come across a NETBIOS limitation (it’s not an ACS bug, but a bug has been filed for tracking and documentation purposes) that prevents two ACSs from being connected to Active Directory at the same time if the first 15 characters of their hostnames are the same. The bug ID is CSCtj62342 and its externally visible details are available here: http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtj62342
The hostname of the primary ACS is : MYMY-TPM-DC-ACS-1
The hostname of the secondary ACS is: MYMY-TPM-DC-ACS-2
From the hostnames, we can see that the first 16 characters of the hostnames are the same. What this means is that once the primary is connected to AD, after some time passes (this will depend on when the secondary goes an talks to AD) the secondary will lose its connection to AD and any authentications hitting the secondary will fail with the same error: 24493 ACS has problems communicating with Active Directory using its machine credentials.
To resolve this issue, the hostnames of the ACSs will need to be changed so that the first 15 characters of their respective hostnames are not the same. Please keep in mind that this is a NETBIOS limitation and not a software bug.

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Message was edited by: V.K.

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Hello,
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Testing RPC / HTTP connectivity.
Error in testing RPC / HTTP.
additional Details
Elapsed time: 24295 ms.
Test steps
Connectivity Analyzer Microsoft is trying to test Autodiscover for [email protected] .
Error in automatic detection test .
additional Details
Elapsed time: 24294 ms.
Test steps
Attempting each method of contacting the Autodiscover service .
Failed to properly contact the Autodiscover service using all methods.
additional Details
Elapsed time: 24294 ms.
Test steps
Trying to prove possible Autodiscover URL https://empresa.com/AutoDiscover/AutoDiscover.xml
Error in testing this potential Autodiscover URL .
additional Details
Elapsed time: 1509 ms.
Test steps
Attempting to resolve the host name in DNS empresa.com .
The host name is resolved correctly .
additional Details
IP addresses returned : 80.36.252.194
Elapsed time: 507 ms.
Testing TCP port 443 on the host to ensure empresa.com listening or is open.
The port was opened successfully.
additional Details
Elapsed time: 464 ms.
Testing the SSL certificate to make sure it is valid.
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additional Details
Elapsed time: 537 ms.
Test steps
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additional Details
Remote Certificate Subject : CN = mail.empresa.com , issuer : CN = mail.empresa.com .
Elapsed time: 454 ms.
Validating the certificate name .
The certificate name was validated successfully .
additional Details
Hostname empresa.com was found at the entrance of the alternative subject name of the certificate.
Elapsed time: 1 ms.
Is validating the trusted certificate .
Validation Error trusted certificate.
Test steps
Connectivity Analyzer Microsoft is trying to build certificate chains for certificate CN = mail.empresa.com .
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Tell me more about this issue and how to resolve
additional Details
The certificate chain did not end in a trusted root . Root = CN = mail.empresa.com
Elapsed time: 31 ms.
Trying to prove possible Autodiscover URL https://autodiscover.empresa.com/AutoDiscover/AutoDiscover.xml
Error in testing this potential Autodiscover URL .
additional Details
Elapsed time: 21723 ms.
Test steps
Attempting to resolve the host name in DNS autodiscover.empresa.com .
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additional Details
IP addresses returned : 46.16.56.40
Elapsed time: 498 ms.
Testing TCP port 443 on the host to ensure autodiscover.empresa.com listening or is open.
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Tell me more about this issue and how to resolve
additional Details
Network Error communicating with the remote host.
Elapsed time: 21224 ms.
Attempting to contact the Autodiscover service with the HTTP redirect method .
Error when trying to contact the Autodiscover HTTP redirect method .
additional Details
Elapsed time: 606 ms.
Test steps
Attempting to resolve the host name in DNS autodiscover.empresa.com .
The host name is resolved correctly .
additional Details
IP addresses returned : 46.16.56.40
Elapsed time: 14 ms .
Testing TCP port 80 on the host to ensure autodiscover.empresa.com listening or is open.
The port was opened successfully.
additional Details
Elapsed time: 202 ms.
Connectivity Analyzer Microsoft is checking the automatic detection of host empresa.com for an HTTP redirect to the Autodiscover service.
Connectivity Analyzer Microsoft could not get a HTTP redirect response for Autodiscover .
additional Details
Web exception occurred because an HTTP 404 response was received - Unknown NotFound . Headers received: Connection : close Content- Length: 1209 Content- Type: text / html Date: Wed, 12 Mar 2014 15:27:58 GMT Server : Apache/2.2.9 (Debian ) PHP/5.2.6-1 +
lenny3 with Suhosin -Patch X -Powered -By : PHP/5.2.6-1 + lenny3 HTTP Response Headers : Connection : close Content- Length: 1209 Content- Type: text / html Date: Wed, 12 Mar 2014 15:27: 58 GMT Server : Apache/2.2.9 (Debian ) PHP/5.2.6-1 + lenny3 with
Suhosin -Patch X -Powered -By : PHP/5.2.6-1 + lenny3
Elapsed time: 388 ms.
Attempting to contact the Autodiscover service using the method of DNS SRV redirect server.
Connectivity Analyzer Microsoft could not contact the Autodiscover service using the DNS SRV redirect method .
additional Details
Elapsed time: 186 ms.
Test steps
Trying to find the SRV record in DNS _autodiscover._tcp.empresa.com .
Not the Autodiscover SRV record in DNS found .
Tell me more about this issue and how to resolve
additional Details
Elapsed time: 186 ms.
Checking for a CNAME record for Autodiscover in DNS for your domain " empresa.com " to Office 365.
Could not validate the Autodiscover CNAME record in DNS. If your mailbox is not in Office 365 , you can ignore this warning.
Tell me more about this issue and how to resolve
additional Details
No Autodiscover CNAME record for your domain ' empresa.com ' .
Elapsed time: 268 ms.
jspt

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We have the Self-signed certificate that comes with Exchange, and we've created a new self-signed including all our domains mail.company.com, domain.local, exchange13.domain.local, autodiscover.company.com, autodiscover.domain.local.
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RunspaceId                           : 89c86f8e-d156-4480-b31d-59215976879b
Name                                 : EXCHANGE13
Fqdn                                 : EXCHANGE13.domain.local
ClientAccessArray                    :
OutlookAnywhereEnabled               : True
AutoDiscoverServiceCN                : EXCHANGE13
AutoDiscoverServiceClassName         : ms-Exchange-AutoDiscover-Service
AutoDiscoverServiceInternalUri       : https://autodiscover.company.com/Autodiscover/Autodiscover.xml
AutoDiscoverServiceGuid              : 77378f46-2c66-4aa9-a6a6-3e7a48b19596
AutoDiscoverSiteScope                : {Nombre-predeterminado-primer-sitio}
AlternateServiceAccountConfiguration :
IsOutOfService                       : False
WorkloadManagementPolicy             : DefaultWorkloadManagementPolicy_15.0.825.0
Identity                             : EXCHANGE13
IsValid                              : True
ExchangeVersion                      : 0.1 (8.0.535.0)
DistinguishedName                    : CN=EXCHANGE13,CN=Servers,CN=Exchange Administrative Group
                                       (FYDIBOHF23SPDLT),CN=Administrative
Groups,CN=First Organization,CN=Microsoft
                                       Exchange,CN=Services,CN=Configuration,DC=domain,DC=local
Guid                                 : e83055fe-217b-4ed6-9cd0-7711097baf99
ObjectCategory                       : domain.local/Configuration/Schema/ms-Exch-Exchange-Server
ObjectClass                          : {top, server, msExchExchangeServer}
WhenChanged                          : 09/03/2014 12:46:07
WhenCreated                          : 08/03/2014 19:15:54
WhenChangedUTC                       : 09/03/2014 11:46:07
WhenCreatedUTC                       : 08/03/2014 18:15:54
OrganizationId                       :
OriginatingServer                    : severdc.domain.local
ObjectState                          : Unchanged
I hope this stuff can help you.
Thanks!!
jspt

Problems with Canon ip4200 after upgrading from panther to tiger.

Hello
I have recently purchased a lovely new imac 24", everything is great apart from my my printer which is now printing pictures with a lovely magenta cast over all my photos.
From googling around I think it might something to do with having a double printer profile on? But the actually printer doesn't seem to have much options to play around with.
If anyone has any idea of what's happening or how to sort this out I would really appreciate it as after MANY hours of googling I am now totally perplexed!
Thanks
Rosie

Hello Rosie,
For starters, please ensure you have the latest driver for the iP4200 installed. You can get this from the Canon Europa web site. The version is 4.8.3. With the new driver available, follow this procedure to remove any previous version before installing this later version.
1. Open Printer Setup Utility, delete the iP4200 queue and then click on Printer Setup Utility and select Reset Printing System.
2. Close the Printer Setup Utility.
3. Go to Library > Printers > Canon and delete the contents of the BJPrinters folder.
4. Go to Library > Receipts and delete the file Canon iP4200 xxx.pkg
5. Empty the Trash
6. Restart the Mac
7. Install the latest version of the Canon driver (4.8.3)
8. Once the driver installation is complete, go to Applications > Utilities and open Disk Utility. Run the Repair Disk Permissions option.
9. Open Printer Setup Utility and click Add.
10. Select the Default Browser view and select the Canon printer connected via the USB port. The Print Using menu should automatically change to Canon IJ Printer.
11. Click Add to add the printer.
With this latest driver installed, print your photo and check your output. If there is still a magenta tinge, open the driver settings and select Quality & Media. Try a different media type, such as Photo Paper Pro, and also set the Print Mode to the photo setting. If you are printing from iPhoto, then open Color Options and ensure you have the Color Correction set to BJStandard.
If you are printing from PhotoShop, then open Color Options and ensure that Color Correction is set to ColorSync so that the ICC profile associated with the paper type selected above is used.
If you want to check the gamut of the respective paper types/profiles available to the printer, you can open the ColorSync utility and expand Others > /Library/Printers/Canon/BJPrinter/...Here you will see the available profiles for the respective Canon paper stocks and their colour gamuts. The MP settings are Matt Paper, PR is Photo Paper Pro and SP is Photo Paper Plus Glossy.

ACS loses connection with AD occasionally after upgrade from 5.2 to 5.3.0.40

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