Act now if you want to keep your email address

Have followed all the instructions in the email to keep my talk21 account. Supposed to get an email saying they have my request and if not do it again. Have done it 2 times no and no confirmation. Anyone else got a confirmation that bt have your request to keep a talk21 address? Just worried as I use this account for everything so can't afford for it to be got rid of

Going by some of the other posts, BT are snowed under with this mess of their own making and are unable to cope with the demand. It may be that you will get an email conformation once the request has been actioned. If you haven't heard anything by tomorrow I would try again and if that fails then it loks like you will have to endure the call centre  0800 111 4567

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