Actatel 871 cellphone won't pair with Macbook Pro using system 10.0/4

I have a 3 month old Macbook Pro that came with Maverick on it (10.9.4) and I am unable to pair it successfully with my Actatel 871 phone which works perfectly with my iMac using system 10.6.8.  It will look like it's pairing, then when I send a picture from my Actatel 871, it says "unfinished" And when I try to connect with bluetooth, it says "connection failed". Yet I can send a file from my computer to the phone using bluetooth.
My husband's Pantech Swift would not send a photo either but I figured a way around that which does work on the Actatel 871. If I open my bluetooth file exchange, do to the "file" menu, I can pick "Browse device" and that way I can get photos off his phone. When I try doing that with my phone, it says that my device is not set up for that. Using the iMac with system 10.6.8 is so easy to use, you just send the files from both phones and they arrive on my computer.
Does anyone know if the Maverick is not compatible with some phones that were compatible with 10.6.8? Or perhaps I'm doing it incorrectly? Has anyone else had a similar problem?
Thank you, Martha

Hi mflembeck!
Thanks for posting!
I would like for you to check over a few things that will help me determine what is causing this.
What specific version of EOS Utility are you using?
Are you using the old configuration on the camera or have you tried forgetting those settings and starting a completely new setup?
Also, just to be sure, do you have an ethernet connection to the Macbook at the same time as you have the wireless connection?
If this is a time sensitive-matter, additional support options are available at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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