Action Box

Hi
We are trying to create a sales order from ECC through CRM-CIC Action Box
1.For this we created RFC Destinations.
2.we created Logical systems.
3.we link the RFC Destination with the Logical Systems (BD97).
4.Mapped the logical systems in CRM_CIC_AB_LSYS_***.
5.In BOR i had taken the Proper Logical Systemand Business Object BUS2032
6.Method :- CREATEWITHDIA
But i am not able to map the Data Flow
what should i take in Target Elements and in Data sources to get a Sales Order from ECC
Please Explain the steps how to Solve this problem
Points will be Rewarded !!!!!....................
Thanks in advance
SK.Ahmed

Hi Ahmed,
You need to specify the transaction type in the data flow.
I.e. for parameter 'Transaction Type' : specify a value.. i.e. the document type you want to create in R/3..
e.g
Transaction Type : OR (Standard Sales Document)
Best Regards,
Pratik Patel
<b>Reward with Points!</b>

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We have a problem with our PCR's. We're on ERP2004, but we're using the jsp-based forms. I am trying to use the "display form" in the action box for personnel change requests in transaction IQS22. I have set up the server in the required backend table. However, when I launch the form I get a portal error screen that states:
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Hi Dwight,
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QN Action Box- Reqmnt for creating transfer order and its confirmation

Hi All,
For the return to vendor process, if Plant is warehouse managed and I want to perform the transaction like LT03 and Lt12 directly from the QN action box. is there any standard function module is available which can be called from action box as part of the configuration steps.
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Hi Sujit,
Thanks for your response. I am not able to see the list of the FM here. I tried in Trx se37 where I tried with QM* & QM06 and QMLR*, but I do not find any FM for LT03and LT12.
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Can any body explain the use of Data Flow in the action box?
If anybody have the doc. mail to [email protected]
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Hi,
Thanks
know i want to confi. the following scenario
that is
I have to raise the ECC delivery from CRM through CIC0. After that it has to come in to the Application Area.
In such way that when i choose the ECC delivery, it has to display the list of ECC delivers that have already delivered.
Can you help me out how to go ahead?
know i am able to call the ecc delivery and save it.
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I want to do goods receipt with reference to Purchase Order from the action box of quality notification. How I can do it? Which function module should I use in configuration?
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Explore Bapi ---> BAPI_GOODSMVT_CREATE

Action box item activation!!

Hi All,
I have created a new action box item for 'return delivery to vendor' to which I have assigned the standard function module.
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V S

I presume that purchase order number exists in the Notification & you are doing RD with reference to existing PO
In IMG settings , Go to
QM->QN->Notification processing -? Additional Not functions->Define action box.
maintain :QMLR_CREATE_RETURN_ORDER_FA
Also explore
Return delivery in QM02
Also refer
http://help.sap.com/saphelp_46c/helpdata/en/e4/e312e41ff611d4b2cd0050da4ceab0/content.htm

Call to R/3 transaction from CRM CIC0 Action Box

Hi All,
I configured in CRM the action box to call MySAP (transaction VA01), I used the method BOR with the object BUS2032 and the method CREATEWITHDIA, but I need to configure the action box to pass data from the transaction CIC0 into the R/3 system via data flow, for example:
I need to send the field value CCMSEARCH_STRUCT-BP1_PARTNER (Partner - CIC0) to field KUAGV-KUNNR (Sold-to-party - VA01).
I tried to use &BUS1006005& to send the Business Partner, but it doesn´t work.
Any documentation is very appreciated.
Regards
Cássia Lima.

Steps involved in solving escape Sales area popup while creating cash sale order from CIC0 transaction issue is,
In CRM system
Go to transaction EWFC0.
Configuration name ZABOXUSA.
Click on change button and select transaction VA1_ in transaction group R3OE.
Click on details button and change object type to ZZBUS2032 from BUS2032.
Assign values to transaction VA1_ in data flow.
Save and close.
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Go to transaction SWO1 (Business Object Builder).
Copy object BUS2032 as ZZBUS2032 including program.
In the object ZZRBUS2032 click on the method CREATEWITHDIA then click on the button program on the application tool bar.
At line number 196 added the following lines of code.
DATA :        WA_SALESPARTNERS LIKE LINE OF SALESPARTNERS,
                  IT_KNVV TYPE KNVV.
**MODIFIED TO ELIMINATE SALES AREA POP-UP FOR CASH CUSTOMER.
IF SALESHEADERIN-SALES_ORG IS INITIAL.
LOOP AT SALESPARTNERS INTO WA_SALESPARTNERS WHERE PARTN_ROLE = 'AG'.
     SELECT * FROM KNVV INTO IT_KNVV WHERE
                KUNNR = WA_SALESPARTNERS-PARTN_NUMB.
      SALESHEADERIN-SALES_ORG = IT_KNVV-VKORG.
      SALESHEADERIN-DISTR_CHAN = IT_KNVV-VTWEG.
      SALESHEADERIN-DIVISION = IT_KNVV-SPART.
     ENDSELECT.
ENDLOOP.
ENDIF.
**END MODIFICATION.
Save and generate the program.
Please let me know any comments on this.
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I want to record the movements which happen through the action box for the nofication.
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Prashant

Please check the document number
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We work with different action box configurations as they differ for each business unit. Still the configurations have a common base some general over all settings.
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Has anyone of you already dealt with this problem?
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Hi
check the linkbelwow to know in detail about action box configuration
http://help.sap.com/saphelp_crm40/helpdata/en/e9/d1cb58c5f111d2b8e6006008ec2322/frameset.htm
http://help.sap.com/saphelp_crm40/helpdata/en/ff/7f5a9bb64711d2b8d6006008ec2322/content.htm
http://help.sap.com/saphelp_crm40/helpdata/en/cd/a362f84f1a11d586cd00008658acb2/frameset.htm
Reward points if helpful
Dinaker vikas

Return delivery through action box

hi,
i have a standard scenario in which i want to do return delivery to vendor through notification action box.
for this, I have maintained all required setting as follows
in notification f2, activity Create Return Delivery is maintained with QMLR_CREATE_RETURN_ORDER
but still i am getting following error
Could not create return delivery
Message no. QM153
Diagnosis
The return delivery for purchase order 7101000698 could not be created. There may be an incorrect system setting.
Procedure
Check the following system settings:
For movement types that you use for return delivery with reference to the original purchase document (return delivery to vendor), the reversal of GR despite invoice for GR-based invoice verification must be allowed.
You partner profile RLL (return delivery to vendor) should be assigned to delivery types RL (return to vendor) and RLL (return delivery to vendor) at partner determination.
Since the receiving plant becomes the sending plant for returns to vendor, you must assign a sales area (sales organization, distribution channel and division) to this plant.
You must set the shipping point determination for the appropriate shipping condition, loading group and plant.
You must maintain the sales and distribution data for the material to be returned.
For this item, no delivery type for returns processing
In the creditor master, the creditor must be assigned a customer in account control.

No offense, but you, (personally), did check each and every one of those error possibilities suggested by the error message right?
When I get messages like that I rarely trust my other team members when they tell me "oh yeah.. That's set up", or " of course, we loaded those records long ago". Often times it just a miss understanding of what we are asking them to check. Often times I'll ask them if they can sit down with me for 5 minutes and "teach me" where that thing is and what it really does. Then I can see for myself it is really set up and often I'll learn something. I can't tell you how often I've heard "gee, I was sure we had set that up" or "hmmm. That must be new since we loaded and we didn't have if in the load.". LOL
FF

IS IT POSSIBLE TO CREATE TRANSACTION WITHOUT USING ACTION BOX?

HI,
We are trying to implement CIC NON-TELEPHONY.
Our requirment is simple we need to create complaint from CIC.
Is it possible to create a transaction without calling it from action box using default workspaces.
I mean i will not configure action box at all all i do is create a default work space for complaint which appears when the CIC screen is called up.
Is it really possible to create this way or is it mandatory that the transaction should be called from action box only to create it?
Can some one please advice on this we just need to create a couple of transactions from CIC 'cause we are planning to set up a small call centre.
Though i am not sure of the way it needs to be created i tried to create it with default workspaces ( i mean i did not call it from the action box) but the problem is while i create the transaction in this way i have a problem with partner determination and organization determination they are wrongly determined.
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Regards,
SAM

Hi Sam,
As far as I know, the way that you use the Default workspace(Business Activity) with the transaction type as Complaint should be fine. There is no hard and fast rule to only create the Complaints in CIC via Action Box.
Pertain to the Partner / Org. Determination, when you launch CIC, then as per the configuration, the default workspace(Business Activity) of the transaction type Complaint will be used and at this very begining itself the partner determination(associated with the transaction type) will be executed. And this is what you can see in the workspace as well.
When you confirm a BP, then as per the customizing maintained in the transaction CRMC_CIC_SEARCH_RULE("Profiles for contact search"), the BP1 and BP2 partner functions will be pushed into the Activity you made as default for the interaction.
This is how the CIC - with Business Activities & Partner Functions will work. I guess, apart from the way that you had made the default workspace of the transaction type as Complaint, you can also have a look at the above mentioned transaction for Contact searches and according to your need you can change the partner functions.
Hope this information helps !
With Best Regards,
Vinod

Changing the catalog profile when creating a QN FROM ACTION BOX in transaction QM02

Hi All,
When I create a quality notification from the action box in transaction QM02, the catalog profile is fetched from the material master. I want this changed so that the catalog profile is
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I am not able to locate the code where the catalog profile for the new QN(QN being created) is fetched from the material master.
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Thanks.

Hi All,
When I create a quality notification from the action box in transaction QM02, the catalog profile is fetched from the material master. I want this changed so that the catalog profile is
always copied from the QN being preocessed in QM02. (current QN)
I am not able to locate the code where the catalog profile for the new QN(QN being created) is fetched from the material master.
If I change the catalog profile in the material master, it works, but that is not a solution for me.
Need the exact point where I can pass in a different catalog code.
Also, I do not see the new QN number anywhere while debugging.
PS: The QN is being created from the action box in transaction QM02 and not from transaction QM01.
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We have a PCR (leaver request) which is workflowed to an administrator to carry out the HR action. One of the options in the Action Box is to view the form - we're using JSP forms for this (we're using NW04 SP11). I've configured the ISR according to the SAP notes to be able to launch the JSP form for the administrator to view the form.
When we click the Display Form option the portal is launched as expected, the user logs on, but then a blank screen is displayed - ie not the form...
The URL that is generated is http://<portalserver>:<port>/irj/portal/<portalcomponent>?SCENARIO=ZCLR&REQUEST_NO=000500000165&MODE=DISPLAY&IFV=P
Has anyone set this up successfully and can offer any advice?
Regards
Ross

Hi Suresh,
Thanks for your suggestion, but it still isn't working - the portal is launched with this url but just stops at the user's start page in the portal. We're on 46C. Any other suggestions? Does the portal user (for the administrator) need anything to be able to view the jsp form?
http://sapportal:50000/irj/portal/zhcm.leaverrequest.default?SCENARIO=ZCLR&REQUEST_NO=000500000168&MODE=DISPLAY&IFV=P
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Ross

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