Action engine loading configuration...Unknown error reported

When I try to synchronize with my computer, I get "Unknown error reported" after it attempts the "Action engine loading configuration..."
I uninstalled and reinstalled the Desktop Manager software, and I was able to synchronize once, but the error reappeared on subsequent attempts. I really don't want to uninstall and reinstall the software every time I want to synchronize.
I deleted the Intellisync folder and restarted the software and the computer, but this did not solve the problem.
Please help!

Try deleting the Intellisync folder and then synching again to see if you still get the error
http://www.blackberry.com/btsc/KB11703
You can also try performing a clean uninstall of the Desktop Manager. Then installing it again.
http://www.blackberry.com/btsc/KB02206
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Blackberry Desktop Software freezes at message "Action Engine Loading Configuration"

I have Windows 7 Professional. My Outlook profile is saved on an Exchange server and my Blackberry had previously beeng syncing with Outlook in this setup for nearly a year without issue.
Recently, the desktop software freezes at "Action engine loading configuration" message and is unrecoverable. I have tried the following things to rectify the situation:
1) Adjust the organizer settings not to sync anything except the date & time. Still happens
2) Delete all data from the device using Desktop Software and try to resync. Same problem
3) Uninstall and reinstall Blackberry Desktop Software and try to sync with both the original set of data and the empty, deleted data Blackberry. Same problem.
4) Tried wiping the blackberry completely using JL Cmdr, reinstalling the OS. In this scenario I can sync Addresses but once I sync Calendar the problems happens again and I am unable to ever sync it again (Including thereafter when de-selecting the Calendar option.
At this point I have spent hours scouring Google for help and trying the above items. This has been disastrous for me as I rely on the sync'd data for work and have already starting missing things.
I don't believe there is anything wrong with the Blackberry, as it works fine and works perfectly well after re-loading a fresh, OS, etc.
I have tried playing with the support logs but because the software freezes before calendar can sync, nothing is in the log that states if there is a corrupt record in calender causing this. Nothing dramatically changes in my calendar between the day that syncing worked and the day it didnt.
I've tried searching the Blackberry forums and have found some info but nothing helpful. RIM does not provide support telephone numbers and AT&T support has continuously demonstrated itself as worthless over my time with them.
Is there any resources left at all that I could try to get past this issue, not waste any more time, and be able to resolve the issue?
Thank you for reading and for any input you are willing to offer.
Solved!
Go to Solution.

I had a Dell PalmPilot type device in 2003 that sync'd contnously with my computer using ActiveSync. I didn't ever have to click Sync, I would make a change on either device and they would sync.
The fact that it is 2011 and we still work with Desktop Manager, the biggest piece of **bleep** software I still have to use, is simply pathetic.

Intellisync: Unknown Error Reported

When I try to synchronize in my Blackberry Desktop Manager a window pops up that says "Unknown Error Reported". I was able to sync only once when I first installed the desktop software and when i opened it the next time this error started showing up. Any ideas is greatly appreciated.
Solved!
Go to Solution.

Hi and Welcome to the Forums!
Here's a few KB's that discuss that error...
KB13801 Unknown Error Reported
KB04244 An unknown error was encountered
There are many more -- you can search the KB database for "Unknown Error" (or something even more refined) here:
http://www.blackberry.com/btsc/microsites/searchEntry.do
Good luck and let us know how it goes!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Unknown error reported

I just installed the desktop software for my new Blackberry. I installed it on my computer at work. I had to get our computer administrator to allow me to install the new software. I don't have administrative privileges under my login.
I keep getting an "unknown error report" when I try to set up synchronization. Do I have to have administrative privileges on my computer for the desktop software to work?

Hi and Welcome to the Forums!
Here is a KB that discusses that error message along with several possible causes/solutions. Hopefully one of them will help your situation. It is entirely possible that your suspicion is correct, however.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Buid 6.0.0.47 - Dreaded - Unknown Error Reported

I am no longer able to sync with my contact manager after upgrading from 4.5. My system is Windows 7, 64 bit and I have tried all the troubleshooting fixes on the Blackberry web site to no avail. I am really disappointed in this 'buggy' release and the lack of responsiveness from both Verizon and RIM.
Today I cleaned out the old program and reinstalled the new and am still getting the dreaded "unknown error reported" evertime I try to congfigure the sync utility?

I am no longer able to sync with my contact manager after upgrading from 4.5. My system is Windows 7, 64 bit and I have tried all the troubleshooting fixes on the Blackberry web site to no avail. I am really disappointed in this 'buggy' release and the lack of responsiveness from both Verizon and RIM.
Today I cleaned out the old program and reinstalled the new and am still getting the dreaded "unknown error reported" evertime I try to congfigure the sync utility?

One solution to AME stops encoding using Mercury Engine with an "Unknown Error" - Mac only

I recently switched from FCS to CS5.5 - it's been a somewhat rough ride - and I kept getting an "Unknown Error" if I tried to export a sequence while having the mercury engine gpu-enabled.
After finishing my latest project just three days ago I found a solution, go figure. Well, here it is: the offender were imported dissolves from FCP. They play perfectly in PPro, they render perfectly in software mode, but never once while using the GPU. The solution to that is equally simple: deleting the offending dissolves and create a new dissolve, same length, same effect name, nothing's changed. But now, they render just beautifully using Mercury Engine in GPU mode.
If somebody likes to look into that, I created a small project for re-checking.

Sure, no problem. Where would you like me to put it? Including the sources, its about 50MB (I replaced to original footage with low-res, low-datarate stuff). Or do you only need the project file?

TS1702 pages won't load get unknown error

I just purchased Pages went to sync Iphone 4s and an error appears saying Pages didnt load due to unknown error. I deleted the icon on phone and unchecked the Pages App box on Itunes reran sync, rebooted both devices rechecked the App Box on Itunes and tried sync again to no avail any ideas or did I just throw 10 bucks in the *******! I am running ios 5.1.1 if that helps Thanks

If yo tried this article
iTunes: Error 13019 during sync
Then try:
13019 error

Why isn't itunes loading? The "error" report keeps coming up and when I press "Don't send" it just won't load . PLEASE HELPPPP !

I jsut downloaded the newst iTunes.
When ever I ppress the icon or go through the list of programs to open It, I click on it then the "Error report" comes up. Everytime I try to open it the "error report" comes up and the choices are "Send error report" or "Don't send" and iTunes will not end up opening up. PLEASE HELP !

See this previous discussion
https://discussions.apple.com/message/3066086#3066086

On new MBP, wont download pdfs from secure sites, like banks. "unknown error" reported. Using Acrobat.

Recently started using a Macbook Pro, formerly ran Firefox on a PC. Installed Acrobat and it works fine, and will download pdfs from internet fine, UNLESS it is from certain sites, that as near as I can tell have in common that I needed a password to get in (eg, Bank, insurance company). At this sites I can't download a pdf file, and am told that an "unknown error" occurred and I should try saving directly link to the disk. But this doesn't work either, it just wants to save a .cgi file, not the pdf. Any suggestions greatly appreciated.

Did you try to save that cgi file and give it a .pdf file extension?

Intellisync Unknown error reported

I have a new Verizon Storm 2, Windows XP and Office 2007. I am unable to synchronize to outlook.
I have seen a number of reports with this exact log but no solution, tried everything from deleting the intellisync folder to complete reinstall of Desktop Manager.. spent 4 hours on the phone with RIM. They say it looks like a Microsoft bug, Reinstall XP. This is normally a we have no clue kind of admittance.
I also tried a new id on the system. Not sure what to try next.
10:37:19.125: Create empty table C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 500
10:37:19.218: Empty table file C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
Sun Nov 08 10:37:19 2009: Error 0x83110005.-2096037883.0 at .\syncactionengine.cpp line 1727
10:37:19.593: Empty table file C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
Sun Nov 08 10:37:19 2009: Error 0x80043be6.-2147206170.0 at .\desktopsetupbase.cpp line 254
10:37:19.656: Create empty table C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 500
10:37:19.750: Empty table file C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
Sun Nov 08 10:37:20 2009: Error 0x83110005.-2096037883.0 at .\syncactionengine.cpp line 1727
10:37:20.156: Empty table file C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
Sun Nov 08 10:37:20 2009: Error 0x80043be6.-2147206170.0 at .\desktopsetupbase.cpp line 2052
10:37:20.250: Create empty table C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 500
10:37:20.281: Empty table file C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
Sun Nov 08 10:37:20 2009: Error 0x83110005.-2096037883.0 at .\syncactionengine.cpp line 1727
10:37:20.640: Empty table file C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
Sun Nov 08 10:37:20 2009: Error 0x80043be6.-2147206170.0 at .\desktopsetupbase.cpp line 254
Sun Nov 08 10:37:20 2009: Error CONFIGMANAGER: Source Directory doesn't exist.-2096037883.-2096037883 at .\syncconfigmanager.cpp line 1954
Sun Nov 08 10:37:20 2009: Error 0x83110005.-2096037883.0 at .\syncconfigmanager.cpp line 825
10:37:20.656: Directory does not exist and could not be created.
Sun Nov 08 10:37:20 2009: Error 0x80043bd6.-2147206186.0 at .\desktopsetupbase.cpp line 936
Sun Nov 08 10:37:20 2009: Error 0x80043bd6.-2147206186.0 at .\desktopsetupbase.cpp line 1530

Hello Pragmas,
I would recommend to uninstall BlackBerry Desktop Software http://bit.ly/aMZYJL along with both copies of Outlook. Make sure you have all the disks and instructions on clean uninstall of Microsoft Outlook. Once complete reinstall only 1 version of Outlook and install BlackBerry Desktop Software and configure the sync.
Thank you and let us know how you make out.
-DrP
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Yes, I have the 'intellisync unknown error reported' issue too.....

Hi everybody and sorry for the blast about this well known error that a lot of people are faced against! I run a Windows XP SP2 OS hosting Outlook 2007 SP2 which updated an already existing Office 2003. I also have my Bold9000 and DM 5.0.1. Same error as reported by lot of people. I try to synch office calendar and receive this error. I followed all the steps that I found here and in other sites. So the question is: what is the 'state of the art' of the solution for such error as I assume that it is a windows related issue and not a DM one? Has anybody received some fresh tip from RIM support to bypass this situation? Thanks again and have a nice day!

EJNIV wrote:
If anybody from RIM is monitoring this thread, I sure wish somebody could address this, aka fix it.
Hello!
Just to set the expectation properly -- these forums are a user-to-user support channel, not a user-to-RIM conduit. As such, it is unlikely that they will see what you have written. However, if you have specific and constructive ideas for them, I have heard that they accept such via email to [email protected]
Front line support for BB's is, by contract, not provided by RIM. The carriers and authorized resellers are responsible for front line formal support to end users. It is possible to bypass your carrier and seek assistance direct from RIM, but such involves fees since you are bypassing your support agreement with your carrier. The "Support and Services" tab toward the top of these forum pages provide information about that. But, if you do go through your carrier for support, they can escalate into RIM at no fee to you if they so choose to.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Can't "Config Sync" "Unknown Error Reported"??? HELP PLEASE!!!

I am virgin in the BB world but really want to make this work for me. I work for a company that has an Exchange Server for its outlook and I can get the e-mails through our Outlook Web Access.
I have setup the software on my personal computer at home and it works fine!
When I got the IT dept (with their admin rights) to load it on my company laptop the sync failed. I can't even Config it.
Like I said I really want this to work, more so I can stick it in IT's face cause they say it can't be done. Now just for clarification I understand that through OWA I can't "auto sync" if you wish the contacts, tasks, and calender thus my desire to have the software working properly.
PLEASE SOMEONE HELP ME!!!
BTW...I am running in the computers...
- XP SP3 with outlook 2003 on the laptop @ work
- XP SP2 with outlook 2002 on the Desktop @ home
- The BB is a Curve 8330 through US Cellular

I would recommend downloading the BB USB drivers listed in this link:
Download
I would also upgrade to Desktop Manager 4.5 here is the link:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Save both to the PC and then they are self opening .exe files. remove the old Version of Desktop
Install new version, the version USB drivers, reboot PC , do a battery pull on BB WITH the pone on. Replace the battery and when the PC programs are ready, plug the USB into the BB device and start Desktop software.
Please let me know!
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"Unknown Error Reported" when trying to Synch

Anyone have an idea what my problem is?

Could be a couple of reasons for this error. There are at least 2 articles with several different workarounds you can try :
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02200&sliceId=SAL_Public&command=show&forwa...
and
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13801&sliceId=SAL_Public&command=show&forwa...
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"Send error report" popup upon iTunes startup

When I try to open iTunes 7.0, after a moment of loading, a "send error report" popup comes onto the screen. This is a serious problem because it prevents me from accessing iTunes and updating my iPod. For reference, I am not experiencing any problems with Quicktime. Any suggested courses of action? I have already tried these two methods, as proposed by Apple, and nothing has been fixed.
Here are some screenshot clips of the error:
Any help is very much appreciated. Thanks!
Windows XP

Yes, it works in the new account. Thanks so much!
However, how can I make it work on my main account. Also, any ideas as to the reason it only works on this account?
the first thing we should check on is damaged itunes preference files in the account in which you're getting the crash. (there's a different set of these in each XP user account, which is how we can get the "crash in one account, launch in another" behavior.)
try the technique i describe in my reply to kusma in the following post:
b noir: Re: iTunes 7.0.1 crashing
(a few other things to check on if this doesn't pan out.)

HT4623 unknown error 1156 when trying to sync after updated to ios 6 - help?

I got a message on itunes - unknown error 1156 - when trying to sync after I updated to ios 6 . Anybody else had the same thing?

Hey greenleas_c,
Welcome to the forums.
For more information on the "Unknown error reported" during synchronization, see
"Unknown Error Reported" appears when synchronization settings are configured in the BlackBerry Desk...
-SR
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Action engine loading configuration...Unknown error reported

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