Action 'Send to Solution Database'

We have seen in a Solution Manager Service Desk
presantation that there is s action in service notification
which update the solution database.
The name of the action which is mentioned in the presantation
is 'Senden an Lösungsdatenbank' or 'Send to Solution Database'.
But we could not find any action in the solution manager system
which updated the solution manager automatically.
Is there any action in solution manager which update the solution
database automatically?

Hi Nevra,
I don't think you can fully automize this action, because you need to pick key words and such things manually in order to have a good solution database. Also I think that not every support case needs to be put into the database because of redundancy.
If you really want to start this action automatically at some defined point you can do this in CRM customizing (PPF framework - transaction SPPFCADM )
Regards,
Pascal

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Error in Solution Database

Dear Fr,
Whenver I am clicking the action Add to Solution database for addition
I am getting the error
Page can't be displayed.
Please help me.

Hi Prakhar
You need to active a service is Solution Manager IMG
Path: - SPRO u2013 SAP Reference IMG u2013 SAP SOLUTION MANAGER u2013 Configuration u2013 Scenario Specific Settings u2013 Service Desk u2013 Solution Database
Run all the Wizard under solution database
Hope this help
Thanks
Allistair

Solution Database in solution Manager

Dear Friends,
I am facing the problem in creating a solution in Soltuion Database of solution manger.
After making all the necesary entries in solution when I save that it gives the error as below.
The URL
http://smgropttrx.jktyre.com:8000/sap/bc/webdynpro/sap/wd_sdk_sdb_create_entry was not called due to an error.
Note
The following error text was processed in the system SMR : Access
via 'NULL' object reference not possible.
The error occurred on the application server Smgropttrx_SMR_01 and in
the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Function: CRM_EI_KB_RUN_AUTO_GENERATION of program SAPLCRM_SAF_SDB
Form: CRM_EI_KB_RUN_AUTO_GENERATION of program SAPLCRM_SAF_SDB
Form: %_UPDATES_NO_UTASK of program SAPMSSY4
Form: LOCAL_UPDATE_TASK of program SAPMSSY4
START-OF-SELECTION of program SAPMSSY4
Regards
Ganesh Datt Tiwari
Error code: ICF-IE-http -c: 100 -u: GANESH -l: E -s: SMR -i:
Smgropttrx_SMR_01 -w: 0 -d: 20101119 -t: 105051 -v: RABAX_STATE -e:
OBJECTS_OBJREF_NOT_ASSIGNED
HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework Team

Dear Ganesh / Madhu,
I m new to solution manger we are implementing the service desk (IM) Process. Now my client wants to implement solution database.
So, I want to know more information on solution database (i.e. purpose and what are the prerequisite to take care before implement solution database).
I am gathering details in search engines, but I am looking quick understanding of the process.
for your information for system wise I gone through, but before going to implement I want to know what is what and how it is advantange for customer.
could you pls send me more details on the solution database at SAP solution manager. if you hve any useful link on this pls share.
thanks in advance.
Jags

Search Functionality not working in The Solution database

Gurus,
I habv currently configured Solution Database on my server . It is is getting updated by the Action Profile .
Now when i am trying to serch for any soultion , I am not able to search , also the Radiobutton ( Add to cart ) is not active in my case
Any anwers for this
Uday Borse

Hi
like to know did you manage to resolve your request, If yes please advise since i have the same issue, Trans CRMM_SEARCH the search function is working fine. But i'm unable to do a search via IS01
any answers?
Thanks
your request below
"Gurus,
I habv currently configured Solution Database on my server . It is is getting updated by the Action Profile .
Now when i am trying to serch for any soultion , I am not able to search , also the Radiobutton ( Add to cart ) is not active in my case
Any anwers for this
Uday Borse"

Put solution in solution database for message "confirmed" status

Hi ALL.
How I can put solution in solution database if massage have status "confirmed"?
I have to go in edit mode to proceed action "put solution in solution database". But edit mode not allowed for "confirmed" messages.
Beside, I may be sure solution helpful only after autor confirmed messages.

I try to find easy solution.
If I will use new status,
I should change all documents and user instruction.
I'll have to notify all clients.
Web interface have "confirmed" button, I should obliged to disable it.
I'll have to confirm all messages myself, whatever I need to put solution in databese or not.
I don't think it easier solution.
Thank you anyway, Stephany.
Very best regards,
Andrey.

Creation of a symptom/problem in CRM.(Solution Database)

Hi All,
Can anybody tell me what are the mandatory parameters for creation of a symptom/problem in solution database.
I am using a bapi:
BAPI_SYMPTOM_CREATE
can anybody tell me what all fields need to be populate for successful creation of a symptom.
It would also be nice if you can throw some light on the use/documentation regarding this bapi.
I am verifying the creation of symptom in table ISMP.Since when i create a symptom through transaction: IS01 it gets created in ISMP table but not through my BAPI. Please help.
Full points will be awarded.
Thanks in advance.
ashish.

Hi ,
u can create problem and solution in SDB,
by doing
Basic settings-->define number ranges (this is done by BASIS guys on SAF)
BASIC data filed is not required,
problems(prob type , prob subtype,define application area)
Solutions Solution type)
confugure this fields only ,
all the remaining fileds used to Activity, catalog Mgmt)
dont go with bapi's
u can use LSMW , this is better.
otherwise copy paste all the FAQ's manually in the system , and compile the Server for Delta compile, fullcompile, cluster compile,
Message was edited by:
kiran

Service Desk - Solution Database - Solution retreival

I am trying to setup solution database for service desk.
1. I have set up TREX on the same host
2. Connected ABAP and TREX through a TCP/IP RFC
3. Completed configuration for the solution database using the available wizards
4. CRM_SAF_TOOL- all checks show greens
I am able to create a solution in a transaction using the "create solution in solution database" link.
My issue is:
When I go to another transaction and try to search for a available solution I do get get any results of the search. The short text used of both the transaction for which the solution was created and the transaction from which I am searching the SDB are the same.
What am I missing?
Thanks
Shabna

Had to generate the index.

Service Desk Unable to set status to Customer Action and Proposed Solution

Hi Everyone,
We are unable to set a service desk issue to the status Customer Action or Proposed solution.
I have someone create a new issue in the bakend system and when I receive the issue I assign it to myself as the processor. When I try to set teh status to Customer action it is grayed out.
I have checked the following:
1. As a test I assigned My user with sap_all profile so does not appear to be authroisation related
2. The status profile has all six standard values (New, customer action, In Process, Sent to SAP, Proposed Solution, Confirmed).
3. The transaction types have been defined using the standard profiles for Text Det. Procedure, Partnet Determination Procedure, Status Profile. The Partner Function ORG is set to Sold-To-Party , The date profile is a SRV_SLA_ITEM and the Action profile is set to SLFN0001_ADVANCED. The Org Data Prof is set to a customer defined one: ZSSC000000001.
4. I have checked transaction ppoma_crm and the org structure and my user is assigned to a team lead position.
Your assistance is greatly appreciated.
Michael

Hi Michael,
please check your status profile for the "lowest status no." and "highest status no." values of the status values as Alex mentioned!
You can find this in SPRO under "SAP Solution Manager> Scenario-Specific Settings>Service Desk>Service Desk>Status Profile".
If the "high" value of the status "New" is lower than the status number of status "Customer Action" than you can not set the message from "New" to "Customer Action"!
Hope this helps,
Christoph

How to delete the problem-solution in Solution Database

Dear Sir,
I need to delete the problem-solution in Solution Database which is already created in CRM ( IS01). However, I don't know how to delete.
Please advise.
Thank you and best regards,

Dear Sir,
I need to delete the problem-solution in Solution Database which is already created in CRM ( IS01). However, I don't know how to delete.
Please advise.
Thank you and best regards,

Solution Database search option doesn't work

Hi,
Iu2019m working withSAP Solution Manager 7.0 (SID=SMG) is at SP 17.
SAP_BASIS 700 0016 SAPKB70016 SAP Basis Component
SAP_ABA 700 0016 SAPKA70016 Cross-Application Component
ST-PI 2005_1_700 0006 SAPKITLQI6 SAP Solution Tools Plug-
In
PI_BASIS 2006_1_700 0006 SAPKIPYM06 Basis Plug-In
(PI_BASIS) 2006_1_700
SAP_BW 700 0018 SAPKW70018 SAP NetWeaver BI 7.0
SAP_AP 700 0013 SAPKNA7013 SAP Application Platform
BBPCRM 500 0012 SAPKU50012 BBPCRM
BI_CONT 703 0011 SAPKIBIIQ1 Business Intelligence Content
ST 400 0017 SAPKITL427 SAP Solution Manager Tool
CPRXRPM 400 0009 SAPK-40009INCPRXRPM SAP
xRPM/cProjects/cFolders 4.00 (ABAP)
ST-A/PI 01K_CRM560 0000 - Application Servicetools for
CRM 500 510
ST-ETP 100 0000 - Extended tracability package
ST-ICO 150_700 0015 SAPK-1507FINSTPL SAP Solution Manager
Implementation Cont
ST-SER 700_2008_1 0004 SAPKITLOO4 SAP Solution Manager
Service Tools
Service Desk is working, and I'd like use solution database option. So
I've done whole configurations and their work fine.
- I've created a support message logging at solman_workcenter
transaction.
- Using this support message and SAP Tutor delivered at
service.sap.com/rkt-solman I've created a solution database.
- I've logged at CRMC_SAF_TOOL TA->I've marked all checkbox->Check
button->goto->index
(http://solutionmanager.servicesap.grupotec.es:8002/sap
(bD1lcyZjPTAxMA==)/bc/bsp/sap/crm_ei_cmp_admn/default.htm) and I've
indexed the problem/solution just created following SAP Tutor.
- If I log on at is01 TA and I view the problem(24)/solution(500000000019)
just indexed
The problem is that when I'm at crm_dno_monitor TA->select a support
message(8000001233)->edit view->Transaction Data area->Solution
Database tab->
I press button "Search SDB"->so a popup opens "Problem Search Criteria"
titled->and I'm not able to find any results I type words(dump, mara,
table, reboot)
these words appear at problem/solution description, I type these word
at - with ANY of the words:, - with ALL of the words:, - WITHOUT the
words: but
I haven't hit at the search. At this same pop-up I fill Reference-
>Problem number field and I type: 24, a hilist appears with the
problem/solution just created but when I press button continue it
doesn't insert the hit at the support message solution database table.
I've followed SAP Note 331109 but transaction IS02 doesn't exists.
The service connection to Solution Manager is opened and access data
(user solmanadm) is maintained too.
Please, could you help me?
Thanks and Regards,
Raul.

Problem solved using TA crm_saf_tool->index->check

Unable to process support message in solution database

Dear Expert ,
In service desk when i trying to save any support message in solution database .Its through error.
Error when processing your request
What has happened?
The URL http://solman.tryecare.com:8000/sap/bc/webdynpro/sap/wd_sdk_sdb_create_entry/ was not called due to an error.
Note
The following error text was processed in the system FCS : The ABAP/4 Open SQL array insert results in duplicate database records. records in the data base.
The error occurred on the application server solman_FCS_00 and in the work process 2 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Function: ISMV_POST_SYMP of program SAPLISMV
Function: ISMV_GENERATE_SYMPTOM of program SAPLISMV
Form: GENERATE_SYMPTOM of program SAPLISMB
Form: POST_SYMPTOM of program SAPLISMB
Form: %_PROCESS_P_O_C of program SAPMSSY0
Form: %_COMMIT of program SAPMSSY0
Method: CREATE_SDB_SYM_SOL of program CL_SDK_SDB_NOTIFICATION=======CP
Method: SAVE_WORK of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
Method: IF_COMPONENTCONTROLLER~SAVE_WORK of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
Method: ONACTIONBTN_SAVE of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system FCS in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server solman_FCS_00 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 2 in transaction ST11 on the application server solman_FCS_00 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Regards
Ashok

Dear Ashok,
Concerning the described error, Please review the following SAP notes :
1124452 - Dump in ISMV_POST_SYMP during problem/solution-creation
1002299 - Missing Customizing data in SAF, Part II
I hope that the notes resolve your issue.
Regards
Amit

Connection Timed Out error while saving messages in Solution Database

Dear Experts,
I have configured trex in solution manager..while saving service messages in 'Solution Database' i used to get "page cannot be displayed" now iam getting the fallowing error..please suggest any changes required..
500 Connection timed out
Error: -5
Version: 7000
Component: ICM
Date/Time: Thu May 14 15:11:24 2009
Module: icxxthr.c
Line: 2698
Server: Host_<SID>_<Sys no>
Error Tag: {-}
Detail: Connection to partner timed out after 60s
Regards,
Babu

Hi Babu,
you might try the following on the server where the problem occurred: call transaction SMICM -> Goto Services -> Select the service you are working with ->
Service Change -> increase value for "Max. Processing Time"
In case your application still times out you should see the changed value displayed.
Sometimes just executing the application again 2-4 times might help, because compiling might happen and is taking some time in the system.
With regards to parameters see also SAP Note [824554|https://service.sap.com/sap/support/notes/824554].
Best regards,
Andreas

Dump during save the solution in Solution Database (Service Desk)

Hello!
I use the functionality of Service Desk within SAP Solution Manager 4.0 (SP13).
Currentyl I am facing with the error during operation "Create of solution in Solution Database", when I try to save solution in SDB.
The following error text was processed in the system SSM : The ABAP/4 Open SQL array insert results in duplicate database records. records in the data base.
The error occurred on the application server <> and in the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Function: ISMV_POST_SYMP of program SAPLISMV
Function: ISMV_GENERATE_SYMPTOM of program SAPLISMV
Form: GENERATE_SYMPTOM of program SAPLISMB
Form: POST_SYMPTOM of program SAPLISMB
Form: %_PROCESS_P_O_C of program SAPMSSY0
Form: %_COMMIT of program SAPMSSY0
Method: CREATE_SDB_SYM_SOL of program CL_SDK_SDB_NOTIFICATION=======CP
Method: SAVE_WORK of program /1BCWDY/247RJ8VA8ISK2P37WABF==CP
Method: IF_COMPONENTCONTROLLER~SAVE_WORK of program /1BCWDY/247RJ8VA8ISK2P37WABF==CP
Method: ONACTIONBTN_SAVE of program /1BCWDY/247RJ8VA8ISK2P37WABF==CP
My questions are:
- Should TREX also be installed with SAP Solution Manager or can one existing from other SAP system be used?
- Is there some SPRO steps to be executed in order to create and save solution in SDB?
Thank you very much!
regards
Thom

Hi
check the sap note 1124452 and implement the correction instruction or make a program with Zcode implementation.
Reagrs,
Vijay.

CRM Solution Database Attachments

We are creating problems and solution in the CRM (5.0) solution database. I can attach documents to the different solutions, but if I want to attach the same document to 10 solutions I need to do it 10 times. When the document changes I will then need to update all 10 solutions.
Is there a way in CRM to create one document and link it to multiple solutions so that I will need to update the document one time when it changes?
Thanks
Tom
Message was edited by:
Tom Samata

Dear Vikas,
Kindly check C13_BB_Config guide as service marketplace.
It says in section 3.1.5.2.3 on page 57, the below mentioned paragraph.
3. On screen Create Problem maintain the following data:
Be sure that the descriptions of the following problem(s) and solution(s) are defined in all languages that you want to use (e.g., in the E-Commerce Internet Customer Self-Service).
4.Choose Enter. The default parameters are filled; please also see the NOTE following this description.
5.Enter the problem description listed in the box below. The first line should not exceed 40 characters, for this is like a short description of the problem that will be displayed in the first line of the hitlist in the search.
hope this helps
Amit

CRM Solution database How to main the problems and solution types

Hi
Can anyone tell me how to maintain problems and solutions in the CRM solution database , after setting up the TREX and SAF for the IC webclient .
we are unable to maintain the problem types with 1200 words in the problem description in IS01 Transaction We are unable to assign the codes to the problem type at the time of maintaining the problems and solutions in the IS01 transaction for solution database . after maintaining the problems and solutions the SAF indexing with full compilation and cluster compilation . the list of documents were showing successful status but when we search by the attribute type in the knowledge search the message is showing no search refinement found .kindly expedite the solution for the the above description
The TREX connectivity has been established successfully and the SAF is configured successfully without any errors in it but but we are unable to search the text based and attribute based search in the IC webclient knowledge search .
Regards
Vikas dinaker

Dear Vikas,
Kindly check C13_BB_Config guide as service marketplace.
It says in section 3.1.5.2.3 on page 57, the below mentioned paragraph.
3. On screen Create Problem maintain the following data:
Be sure that the descriptions of the following problem(s) and solution(s) are defined in all languages that you want to use (e.g., in the E-Commerce Internet Customer Self-Service).
4.Choose Enter. The default parameters are filled; please also see the NOTE following this description.
5.Enter the problem description listed in the box below. The first line should not exceed 40 characters, for this is like a short description of the problem that will be displayed in the first line of the hitlist in the search.
hope this helps
Amit

Action 'Send to Solution Database'

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