Actiontec GT784WNV won't work with network storage

I had DSL connection problems which turned out to be outside the house and are now fixed. However in the process of fixing the line, Verizon sent me an Actiontec modem because they don't know how to deal with my Netgear DGND3300, which I have been using for a few years(!). I can not get the Actiontec to connect reliably with my network storage box (NAS), a Thecus n2100. The NAS appears in the list of lan devices but I can not get reliably to the files on it. Sometimes it works for a while then stops. Everything works fine with the Netgear and I configured the Actiontec the same (as much as possible, the Actiontec is a chintzy modem compared to the Netgear). BIG problem: there is NO user manual for the Actiontec that I could find!
I would prefer to use my Netgear modem but if there is a problem, Verizon wont provide support. Is anyone else using network storage with the Actiontec?

Check the Network menu on the front of the printer.  Does it indicate it is connected to your router with a proper IP address (not 0.0.0.0 nor 169.254.x.x)?  If not, in that same Network menu, Restore Network Defaults and check again.
Next, go to Start > Control Panel > Devices & Printers and delete all instances of the printer, then:
1. Make sure the printer is turned on and connected to your network. Verify that you can access the printer's internal web page by browsing to its IP address before continuing. Get its IP from a Network Test printed from the front panel of the printer.
2. Click >> Start >> Control panel >> Devices & Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's IP address. Click Next.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
8. If you are asked, use the currently installed driver.
9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
10. You may be asked to share the printer. Choose NO.
11. The Print Test Page box appears. Go ahead and print it.
12. Click Finish.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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