Activate Acrobat X Pro Update from Acrobat 8 Standard Update

When I try to install the Acrobat 10 Pro Update software that I purchased directly from Adobe, a window opens that demands entry of the Adobe 8 code but does not list Acrobat 8 Standard as one of the possible choices.
When I purchased the upgrade the Adobe web site said" consider an upgrade to Acrobat X Pro if you have Acrobat 9, 8, or 7 Standard."
I not only considered the upgrade, I purchased it for USD 199. How do I install?
This is very unpleasant because in order to try and install Acrobat 10 Pro, I am asked to uninstall Acrobat 8. Then when I get to the final installation step, I am not allowed to continue and am left with nothing!!! Since Adobe 8 was an upgrade to Acrobat 6, the reinstallation process is lengthy.

Redwood X I would recommend contacting our support team. They can easily verify your serial number is valid. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

Similar Messages

Can I Upgrade to Acrobat XI Pro also from Acrobat 8 Pro Windows?

Can I upgrade to Acrobat XI Pro also from Acrobat 8 Pro Windows?

According to the product page for Acrobat Pro, no. The earlier version included for upgrade is version 9.
http://www.adobe.com/products/acrobatpro.html

Install Acrobat 9 Pro Extended from Acrobat 9 Standard

I attempted to do an upgrade from Acrobat 9 Standard to Pro Extended having purchased the software from a sales rep who said I could do this as did technical support.
My system is XP Pro/SP2 32-bit.
During the install I ran into this problem. http://kb2.adobe.com/cps/401/kb401731.html. Being stupid I continued on
instead of stopping. Once I got to the section that I am asked to input the Pro Extended serial number and then my STandard serial number I ran into further problems. The dropp down menu asked for which current version of Acrobat, which of course for me was 9 Standard.
The problem was the drop down menu has no option for Standar only Professional.
Since the sales rep had told me I could upgrade I hadn't read the label on the Extended Pro box, which says it's only an upgrade for Professional If I had called in at that time I would have resolved that issue, but not the missing DLL.
I then found out I couldn't uninstall the mess so I did another stupid thing and did a system restore, which just compounded the problem. To make a longer story shorter I downloaded MS Windows Cleanup Utility and removed Acrobat.com and Acrobat 9 STandard. I then downloaded WinCS4Cleanupscript and unzipped and ran it. So far so good.
Then I was advised to install Pro Extended as a trial and customer support would take care of the license issue. Ok, again so far so good.
I then attemped to install Pro Extended as trial and ran into a printer problem similar to what I had
encountered before, but not exactly the same.
"Setup can not copy file PSCRPTFE.NTF" and issues about printers not being Windows logo compliant I believe it was.
(I have a new wireless Brother HL-2170W laser and Canon MP830 inkjet and just updated the driver and firmware...maybe that will load the missing driver)
A this point the installation was terminated and I was advised to follow Adobe TechNote KB403613. The only item that I could possiblity help with this printer problem is the Hotfix kb-930627, but this is for a 64-bit system not 32? Do I download or not?
I also just found out that I still have some vestige of Pro Extended on my system though the MS Cleanup Utility doesn't list anything. Do I run WinCS4Cleanupscript again?
a) How do I fix the PSCRPTFE.NTF issue with my printer(s)
b) Do I download a 64-bit hotfix kb-930627to my 32-bit system...and will that solve the printer problem?
c) Do I just ignore what's left of Pro Extended on my system or run Winc cs4Cleanupscript again. I can't run it directly from all programs, but if I click
on Acrobat 9 Standard under start it opens up or at least that's how it's identified.
d) Anything else?

I might as well update my own question:
I followed the instructions given in the Adobe TechNote kb403613 after running WINCS4Cleanupscript.
However, I did NOT download the hotfix as that's for a 64-bit system. The phrasing of the hotfix wasn't very
clear to me, but I don't think when it stated XP Home or Professional meant a 32-bit system rather only 64-bit.
If anyone knows better let me know. I checked out that specific hotfix and said was for 64-bit OS.
1) Created a new user account with Admin rights
2) I did the "intermediate troubleshooting" listed in kb403613 and found a few files to delete and I also ran the disk defragmenter.
Might as well catch any problems up front instead of waiting.
3) There were several directories on the DVD but only copied Acrobat 9 Pro Extended to my desktop in the new user account.
4) Ran msconfig and disabled all programs under the start up tab. Once you click OK a small window pops up
and you press restart. Remember to write down any programs listed in startup that are not enabled so you
can deselect those when you enable the startup menu again.
5) On restart and booting up press F8 to get the start up options and select VGA mode.
7) Once you in Windows log back into the account you created to just install Acrobat
8) Open Acrobat 9 Pro Extended on your desk top and run the installer
Desktop>Acrobat 9 Pro Extended>Acrobat9>Acro3D
9) Run the install. In my case I selected trial version.
10) I still ran into a problem with Windows Logo compatiblity issues with my printers.
I could either continue or stop the installation, which I did to attempt to determine just what's
causing that problem.
11) there was some auto backout of files, but I still had to run MS Cleanup Utility again and remove Acrobat 9 Pro Extended.
Also ran WINCS4Cleanupscript though nothing there.
12) I then did a restart and booted into normal Windows mode from VGA mode.
13) Logged into my account and ran msconfig to enabled my startup menu and then deselected the ones I didn't want.
OK, I am back to square one. I checked the Windows Logo Product List and found my Brother HL-2170W is
XP, VISTA and W7 Windows Logo certified.
I checked my other printer a Canon Pixma MP830...well not so good. It's logo certified under Vista and W7, but not XP.
I had downloaded the lastest driver and firmware, but that didn't seem to help. I did email Canon. Now these printers had
no problems when I was running under Acrobat 9 Standard.
Right now my only option appears to be to just run the install and continue on when I get to the printer issue. Still don't know what
will happen when I get to the serial numbers. I am suppose to call support and they will fix activation. So I am told...

I have Acrobat XI Pro installed from having updated to Adobe Design.NIs it necessary to replace this

I have Acrobat XI Pro installed from having updated to Adobe Design. Now that I am a CC user, Is it necessary to replace this with Acrobat XI Pro from CC to be notified of updates?

no, you're good.

Updated from Acrobat 5 to 7, seems to do far less. Need help.

I just "updated" from Acrobat Standard 5 to 7, but I guess I wasted my money. It doesn't seem to do half of what 5 did! Some upgrade!
Ok, now that I've vented, please tell me there's a way to select objects to delete them. I've tried the "Object Data Tool" and the "Select Object Tool," one of which you'd think would do the trick, but no. I tried clicking on the objects, I tried drawing a box around them, it acts as if there's nothing there. It won't select anything.
v7 apparently doesn't allow you to create or edit forms either, which 5 did! How is going backwards an update???

I have Acrobat Standard 7, not pro. But my v5 was not pro, and it did forms.
It also had no problem working with objects, the way this one seems to.
I've uploaded the file to a place where you can have access to it, it's a publication called the Humor Times:
http://www.humortimes.com/images/1010.pdf
Thanks for taking a look.

I downloaded Adobe Acrobat X Pro online in 2011, installed update today (10.1.3). How do I install /transfer to my new computer?

I downloaded Adobe Acrobat X Pro online in 2011, installed update today (10.1.3). How do I install /transfer to my new computer?

download the installation file(s) and install,
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.

Updating from Acrobat 6.0.2

I would like to update from Acrobat 6.0.2, and just downloaded Acrobat Pro 9.
I don't seem to be able to access it, and wonder if I have to go numerically through
all the updates that I never did to get to 9? Thanks for your help!

MacMaryE wrote:
I would like to update from Acrobat 6.0.2, and just downloaded Acrobat Pro 9.
I don't seem to be able to access it, and wonder if I have to go numerically through
all the updates that I never did to get to 9? Thanks for your help!
What version of of OSX do you have?
6.0.2 works on up to X.3.9.
Version 9.0 works only on X.4.11 and up.
You don't update to Acrobat 9.
You must Purchase Acrobat 9.
Adobe might give you a discount if you give them your current serial number to verify you own a previous version.

My Acrobat XI Pro disappeared from my computer. It is just gone and I am not able to reinstall it from creative cloud or adobe website. How do I get it back?

My Acrobat XI Pro disappeared from my computer. It is gone and cloud will not let me reinstall it. It reads that it is up to date. Our IT dept is baffled. Help!

What OS?

I am trying to move my Acrobat 9 Pro Extended from my older HP Win7 Pro notebook to my new HP Win 7

I am trying to move my Acrobat 9 Pro Extended from my older HP Win7 Pro notebook to my new HP Win 7 Pro notebook. This should be WAY easy, and it's not. Sofware downloaded from MS/HP after new noteboook was safely home. Used Microsoft transfersoftware to move all--but the Adobe Night watchman won't recognize my product code (it worked on the older notebook). I have now recopied the irginal download and everything seems fine but the IE plug-in to Adobe PDF printer does not function. Any suggestions?

You won't like this response, but there is no way to simply move any Adobe software installation from one system to another. In part, this has to do with the registration/activation infrastructure that Adobe uses. FWIW, Adobe isn't the only software vendor for which you can't simply move software from one system to another via various migration tools.
You must totally uninstall from the first system including product deactivation and then install on the new system and reactivate.
In terms of “fixing” your current system, I would recommend totally uninstalling the software (and deactivating in the process), reboot, and then reinstall from scratch.
- Dov

Adobe Acrobat XI Pro upgrade from 9 installation problem

I just purchased Adobe Acrobat XI Pro upgrade from 9. The installation has stalled. Any suggestions?

HI Stormin56,
What is the error message you got ?
On which Operating system are you installing the software ?
We need more details to help you.
Thanks,
Manish Sharma

I cannot install a previously purchased version of acrobat 9 pro downloaded from the site. Returns message at final install steps "invalid serial number." I had copied it and pasted it directly from "My Adobe". What to do?

I cannot install a previously purchased version of acrobat 9 pro downloaded from the site. Returns message at final install steps "invalid serial number." I had copied it and pasted it directly from "My Adobe". What to do?

Hi hgratz,
Considering 'invalid serial number' error for Acrobat 9, I would suggest you to please refer the KB doc link mentioned below:
Error "Invalid serial number" | Acrobat 9 | CS4
Let me know if that helps.
Regards,
Anubha

I cannot open this PDF file in Acrobat 8 Pro or in Acrobat Reader on Windows 7 64-bit

I have a PDF file that I could open on my Windows XP 32-bit laptop in Acrobat 8 Pro or in Acrobat Reader. I then upgraded to a Windows 7 64-bit laptop. But now in Win7-64, I cannot open this same file using the same apps (Acrobat 8 Pro & Acrobat Reader XI).
When I try to open it in Acrobat 8, it does not load and instead a popup windows appears saying -
Adobe Updater
Some components needed to complete this operation are missing but information about them may be available on the Adobe website. Would you like to search the Adobe website for the missing components?
And I can choose either the OK or Quit buttons. When I click OK, a web browser starts and goes to this website -
http://www.adobe.com/special/adobe_update_manager/?type=Filter&name=FOPN_foweb&version=0.0 .0.0&lang=en_US&os=Windows&osver=6.1.7601&appid=acrobat8pro-en_US&cpu=intel
This webpage says -
Adobe Update Manager
Adobe cannot locate the requested plugin. New plugins will be listed on this page. Currently there are no plugins.
So now I am stuck, no direction to go. I am left without any solution from Adobe for Acrobat on this file.
When I try to open this PDF file in Reader, it does not load and instead a web browser is spawned loading the webpage -
http://plugin.fileopen.com/Default.aspx?bhcp=1
This is the FileOpen Plug-in for Adobe Acrobat/Reader, which prompts to -
Please click OK to download the FileOpen Plug-in Installer for Adobe Acrobat/Reader
I click on OK, download and run the Installer file, accept the terms, and installed the FileOpen Client (x64) B928. Upon completion, it prompts to Finish. But it does not automatically bring Reader up or try to load the file. So I try again to load the PDF file into Reader. But once again, the file does not load and the web browser is spawned loading the same FileOpen Plug-in Installer link. I click OK again, and start the same FileOpen Client process. This time, it recognizes that I have FileOpen Client installed, and the window gives me two choices, Repair or Remove. So since I apparently need this Plug-in, I choose Repair. The process seems to complete the Repair. But when I try to load the file, it still brings me back to the FileOpen Plug-in webpage. So now I am stuck again, and left without any solution from Adobe for Reader on this file.
I tried Adobe support. But apparently Adobe does not support past releases of their products (Acrobat 8), and also does not give free support for the current version of their free products (Reader XI).
Can this be fixed?

How is Acrobat 8 not fully Windows 7 compatible? I see discussions on this Adobe Community saying how Acrobat 8 does work on Windows 7 and with 64-bit. It appears that if Acrobat 8 is updated to the latest version, then this should fix AA8-Win7 issues. And I am at the latest AA8 version, 8.3.1.
And how are Acrobat 8 and Reader XI are not compatible? I have always had Acrobat and Reader installed on the same PC, without ever having any issues. And Adobe allows the installation of one after the other. So apparently Adobe allows them both to exist together. If they are incompatible, then why would Adobe allow them to exist together?
Anyway, I did uninstall the FileOpen Plug-in and the Reader XI, then reinstalled the FileOpen Plug-in. So now Reader is not installed and only Acrobat 8 is installed. I then tried to load the PDF file, but I still get the Acrobat 8 error described above.

Acrobat X Pro vs. Acrobat X Pro STE

Hello,
I was wondering if anyone knew the difference between Acrobat X Pro ($160) and Acrobat X Pro Student and Teacher Edition ($120)? Both can be purchased in Adobe's Education Store for a discount. If you own X Pro STE, have you ever run into a restricted feature that you wish you had? Thanks for any help.
Acrobat X Pro: https://store1.adobe.com/cfusion/store/html/index.cfm?store=OLS-EDU&event=displayProduct&c ategoryPath=%2FApplications%2FAcrobatPro
Acrobat X Pro Student and Teacher Edition: https://store1.adobe.com/cfusion/store/html/index.cfm?store=OLS-EDU&event=displayProduct&c ategoryPath=%2FApplications%2FAcrobatProSTE

I see that VISTA is not listed, but that may simply be that it was not tested on VISTA. The specs list XP, SP3, so I suspect it will run on VISTA. I would check with Adobe to be sure. If you have a spare machine with VISTA, you might just want to download the AA XI trial and see how it works.

Update showing up in "Compliance 5 - Specific Computer" Report even after removing the update from the Software Update before creating Group and Package

So I've created a Software Update Group and I did NOT want anything in there dealing with Internet Explorer 11 since the organization is currently stuck at using 10 as the highest. So I made sure that Internet Explorer was NOT in the list and then I deployed
the package.
After running my Overall Compliance report it shows that the systems are compliant, but when I view the "Compliance 5 - Specific Computer" I see that "Internet Explorer 11 for Windows 7 for x64-based Systems" is listed in the report.
This is just a testing phase right now and I have not created a WSUS like Domain level GPO. I understand that the SCCM client creates a local policy on the clients for the location of the Software Update Point (Specify
Intranet Microsoft update service location), but the "Configure Automatic Updates" policy is set to Not Configured, which it looks like when this
is set, the "Install updates automatically (recommended)" at 3AM is the default.
Is the reason why the "Internet Explorer 11 for Windows 7 for x64-based Systems" update is showing up in the list due to the fact that the "Configure
Automatic Updates" policy is set to Not Configured
and therefore it is still reaching out to check Windows Update online?
So, if I do create a Domain level GPO to Disable the "Configure
Automatic Updates" policy, then the "Internet Explorer 11 for Windows 7 for x64-based Systems" update would not show up in the "Compliance 5 - Specific Computer" report?
By the way, I have a Software Update Maintenance Window configured for the hours of 1AM-4AM so the 3AM default time falls within this time frame, therefore, I am assuming the SCCM 2012 client will not allow the Windows Update Agent to install the "Internet
Explorer 11 for Windows 7 for x64-based Systems" update, even though it has detected it is "Required".
Thanks

But, don't you need a Deployment Package in order to deploy the Software Update Group? The Software Update Group uses the downloaded updates contained in the Deployment Package located in, wherever the Package Source is, right?
One more quick question that you will know right off hand, because, well, you just will I'm sure.
No. The software update group really has nothing to do with any update packages. The update group assigns updates to clients and in turn clients use update packages to download assign and applicable updates from. There is no connection between the two though
as the client can download an update from any available update package. Thus, it's more than possible to updates in an update package that are not in any update groups and it is also possible for an update to be in an update group without being in any update
package.
If the "Configure Automatic Updates" policy is set to "Not Configured" and since this keeps the 3AM Automatic Updates default, if I was to remove the Software Update Maintenance Window from being between 1AM-4AM, will the WUA agent install updates
at 3AM, or no because the SCCM 2012 client still manages and oversees it and basically blocks that from occurring?
No, ConfigMgr does not in any way block the WUA; however, the WUA can only autonomously install updates it downloads directly from WSUS. Thus, since there are no updates approved or downloaded in your WSUS instance, there's nothing for it to download and
install. If you happen to actually be going into WSUS and approving updates (which you should not be doing as its unsupported), then yes, it actually would install updates -- this is outside of ConfigMgr's control though. Generally, disabling the WUA via a
GPO is the recommended to prevent any accidental installations or reboots (as the WUA wil also check for initiate pending reboots outside of ConfigMgr).
Lots more info in these two blog posts:
- http://blog.configmgrftw.com/software-update-management-and-group-policy-for-configmgr-what-else/
- http://blog.configmgrftw.com/software-updates-management-and-group-policy-for-configmgr-cont/
Jason | http://blog.configmgrftw.com

Need help w Adobe Acrobat 9 Pro reinstall from CS4 Master Collection disks.

Hi all, I'm hoping that you can help me with something. This bug is costing me tons of time and frustration, so whoever can give me a walkthrough, step by step, of what to do, will be my favorite person of the year.
I have Adobe Acrobat 9 Pro that I installed originally from my CS4 Master Collection. This collection came as a set of physical disks.
Now, the problem is that, for the past couple of years, Adobe Acrobat 9 Pro has been super, duper buggy on my computer. For example:
- It won't let me install updates to it.
- It does weird things and gets stuck a lot.
- It likes to crash.
- It won't let me uninstall it. I tried to uninstall it, and I got an error message that says, "Invalid Application. The application selected was not a valid Acrobat application for this uninstaller. Please rerun the uninstaller."
- I tried all kinds of things. I looked on the forums and took all the different kinds of advice. Same problems persist.
- The current version is 9.4.4. It hasn't let me update since then.
I am afraid to just delete the application, because word on the street is that doing that will mess up all your files. So I want to uninstall properly. I heard on the forums that reinstalling is the best way to go.
I finally found the CS4 disks that I used to install this (and my entire CS4) a few years ago. But now I'm not sure what to do next. These are my challenges:
- When I put in the first disk, it prompts me to reinstall the entire CS4. I'm not sure how to go in and reinstall just the Acrobat part of it.
- Adobe doesn't provide this as a download, so I can't download a new version. So the CS4 is my only option, I believe.
- If my current Acrobat 9 Pro is messed up like it is, what procedure should I follow so as to be able to replace the bad one with the good.
- Is this version of CS4 Master Collection disks known to have a buggy Acrobat on it? Will installing it not solve the problem?

I googled Acrobat 1301, and the Adobe help threads I read all recommended that I uninstall the application, so I did. I opened the uninstaller and went through the procedure.
But then I got the following message:
"Invalid Application. The application selected was not a valid Acrobat application for this uninstaller. Please rerun the uninstaller."
This is weird, because the create date and date modified are all the same for the Adobe Acrobat Pro, Adobe Uninstaller and Adobe Distiller in the folder. So how could it be not a valid Acrobat application for this uninstaller?

Activate Acrobat X Pro Update from Acrobat 8 Standard Update

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