Activate iphone 4 imei

hello .
i got my iphone 4 from Venezuela registry in DIGITEL, i move to france and they said me that they cant unlock my phone by imei code, i got more that three years whit it.
Is posible to get the unlock by imei for other way. I have all's legals documents from phone.
Thanks for your help.

Sorry, don't bother wasting your time contacting Digitel, as suggested. Digitel DOES NOT offer official unlocking for the iPhone, thus there is no way to get your phone officially unlocked.

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