Activated Adobe Encore CS6 from Production Premium CS6 suite, closes with Trial Expired error

Good day,
We have customer owning 10 Adobe Production Premium CS6 packages. And he expiriencing huge problem, after activation, sometimes it was offline cause Workstations were moved from one location to another without internet, and we were forced to process offline activation. After activation all programs activated and starting as it should, but Encore on startup raising error window "Trial Period expired please entere valid serial number to continue" with small OK button in the center, when you press it Encore closes without any additional information or input dialogs or activation. So it's stupid and it's problem, Production Premium CS6 is activated but single package from suite not, but should and i don't see any buttons or options saying activate encore here! or enter valid serial number here!.
So in such obstacles how to start Encore ? Cause it's bought and customer want to work with it and he can't at all, not even in demo/trial mode.
Best Regards.

This is a user to user forum, with the space provided by Adobe, not Adobe support
Adobe staff RARELY post here, so I think you need to contact Adobe directly
But, some links that may (or may not) help
Missing Presets/Activation http://forums.adobe.com/thread/1050730?tstart=0
In the US - Adobe Install Problems 800-642-3623
In the US - Adobe Activation 866-772-3623 Open 24/7 as far as I know
Adobe Activation note in #4 9-11-09 http://forums.adobe.com/thread/488108
Forum for Download & Install & Setup problems
http://forums.adobe.com/community/download_install_setup
Chat http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

How can i upgrade from Production Premium to Master Collection with a little bit of money.

^

Hi No Zuo No Die,
Welcome to Adobe Forums
In order to Upgrade from Production Premium to Master Collection you can follow the link mentioned below.
Creative Suite 6
Let us know if that helps!
Thanks
Garima

Looking for a trial version of Premiere Pro CS6 (or Production Premium CS6)

I suppose much has changed since Creative Suites started going to Creative Cloud. I can't say that I am pleased with the idea, but it seems to be making my search for an upgrade rather difficult. I've been considering updating my Production Premium 5.5 to PP CS6 but figure a trial version of at least Premiere Pro CS6 makes sense. I can't find the traditional trial download anywhere.. except maybe on the cloud pages. Anybody know where I can get a trial without all the tribulations? Also, I'm curious about how other editors feel about Adobe and Premiere going to CC?
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For anyone looking to back up your box versions,
get 'em while they're hot:
Direct Download All Official Adobe CS4 and CS3 Free Trials
http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html
Direct Download Adobe CS5 Free Trials
http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
Direct Download Adobe CS5.5 Free Trials
http://prodesigntools.com/adobe-cs5-5-direct-download-links.html
Be sure to read: "Note: Very Important Instructions"

Hello . I come from Polish . I bought a package here Adobe Production Premium CS6 for students, and my question is how now the procedure of registration.

Hello . I come from Polish . I bought a package here Adobe Production Premium CS6 for students, and my question is how now the procedure of registration.

http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html

I am not able to open one of my photoshop file. I am using Adobe production premium CS6.

Hi,
I have try to open one comp file in After effects and i am getting an following error for linked PSD,
After that i have tried to open that PSD file in photoshop and i am getting an following error,
I am using Adobe production premium CS6. Could you please anyone faced this problem or provide some solution regarding this.
Thanks in advance :-)

The individual file has become corrupted somehow.
Happens often to users who work across a network, opening or saving a Photoshop image file to a server.
You're going to have to resort to your backup.
This is the boilerplate text often used in connection to saving to a network (please NOTE the part where it explains that normally, it does work, but that it is impossible to troubleshoot someone else's network remotely, and that's why it's not supported by Adobe):
If you are opening files over a network or saving them to a network server, please cease and desist immediately in the event you are currently experiencing problems with one or more files. Working across a network is not supported.
See:
http://kb2.adobe.com/cps/406/kb406793.html
Copy the CLOSED file from your server to your local hard disk, work on it, save it again to your local hard disk, close it, and copy the closed file back to the server.
Of course, the fact that Adobe does not support working across a network does not necessarily mean it won't work. It should.
Adobe's position is that there are too many variables in a network environment for them to guarantee that everything will work correctly in every network, especially given the fact that if something does not work properly, it's probably the network's fault, and Adobe has no way of troubleshooting your network.
If you can't work locally, you are on your own, and if something happens, you're on your own. If you must work from a server, make sure your network administrator is a competent professional.
When problems arise, a lot of valuable work can be lost.

Adobe Production Premium CS6 on Mac?

Hello,
I am preparing to make the switch to Mac from my current Windows platform, and I have been doing some research. I found under the system requirements for Adobe Production Premium CS6 that:
Mac OS X v10.6.8 or v10.7
So does this mean that my package will not work on the new OS X 9, Mavericks and eventually Yosemite? Or is this just a lack of updates on Adobe's website?
System requirements | Adobe Creative Suite 6
Thanks much,
Jack Reynolds

They are minimum requirements, not absolutes.
Mylenium

I am getting photshop file error while opening the project. I am using Adobe production premium CS6.

Hi,
I have try to open one comp file in After effects and i am getting an following error for linked PSD,
After that i have tried to open that PSD file in photoshop and i am getting an following error,
I am using Adobe production premium CS6. Could you please anyone faced this problem or provide some solution regarding this.
Thanks in advance :-)

I have the same suspicions as Szalam. This Photoshop file was probably made in the creative cloud version. You need to get one backsaved to CS6. The backsave shouldn't be a problem.

CS6 Production Premium Creative Suite Problems

I've just installed CS6 productio Premium Creative Suite and am experiencing the following problems.
1.   Bridge, Encore, Extend Script Toolkit, Flash Professional, Illustrator, Photoshop and Speedgrade all launch with
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2.   Audition, Media Encoder, and Prelude stop responding during launch.
3.   Premiere Pro: Launched successfully the first time, stopped responding the second time, launched the third time
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4. After Effects: Launched successfully the first time.
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Any ideas anyone?

Hi Mylenium,
                   Thanks for your input. You're right, I was so focused on the problem that in haste I neglected to give that information, so here it is.
I am using a laptop with windows 7 Professional (64 bit) installed. I upgraded to my current OS a month ago from Vista due to non responsive programs and blue screens, especially for the installation of CS6 Production Premium Creative Suite. I wanted a more stable platform on which to run the program without any problems, so I performed a clean install. Processor is an Intel Core ™ 2 Duo P8600 @ 2.40GHz and Ram is 4GB with a ATI Mobility Radeon HD 3670 graphics card.
   Since installing Windows 7 Professional (64 bit), I have experienced no more problems other than the current ones with the Adobe software. Also, during the next few weeks, I will be increasing the Ram from 4GB to 8GB (the old 4GB module will also be replaced).
Thanks

Install Issue Production Premium CS6

Hello,
I am reinstalling my Adobe Production Premium CS6 suite. Each time I try to install, Prelude CS6 is left out and cannot install. I am reinstalling due to corruption from a failing HDD. This is the second time I will have reinstalled this suite. I have tried well over ten times to get this suite to install correctly, with each time failing. I have tried #1-3 on the Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5, with no success. When I reach #4, my error is not listed in the list here: http://kb2.adobe.com/cps/835/cpsid_83574.html.
A copy of my error log after the install has finished:
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR: DF012, DR012 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Adobe Prelude CS6 1.0.0.0 {E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4} -----------
ERROR: DF012: Unable to locate file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4}\_1114_a09969c9d3f 54e3c2e7bdb4645eea84c"(Seq 1061)
----------- Payload: Adobe Flash CS6 12.0.0.0 {4FAB339E-2132-434F-9376-9CD735E4C69C} -----------
ERROR: DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 151)
I have but no clue as to why it does this, and I cannot seem to get it. The first time I installed the suite, I had no issues. Now though, I'm baffled.
Any help would be much appreciated.
Thank you,
Jack Reynolds
Windows 8.1
Production Premium CS6
(Not sure what other specs would be needed. If more is needed, please request.)

Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

Errors (DW050 DW063 DF027) installing Production Premium CS6 on Mac

I really don't want to return this to Adobe, but if I can't install it, it's realy useless. Looking for some way to get it installed. Does anyone have a procedure that is reliable on the Mac?
I've looked at the instructions and recommendations in the forums describing permissions and directories.
To get to a clean baseline, I cleaned out all previous instances of Adobe installations, applications, files and directories - there were several versions dating back to CS3.
Attempted to install Production Premium CS6.
Got the following screen from installer:
Summary text follows:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF027, DW063 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 10 error(s), 0 warning(s)
----------- Payload: {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Media Encoder CS6 6.0.0.0 -----------
ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirCRY5Xaa1/Assets1/Adobe Media Encoder CS6.app/Contents/Plug-ins/Common/ImporterAIEPS.bundle/Contents/MacOS/ImporterAIEPS" to "/Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/Contents/Plug-ins/Common/ImporterAIEPS.bundle/Contents/MacOS/ImporterAIEPS" (Seq 1956)
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1956)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Prelude CS6 Support: Install failed
ERROR: DW050: - Adobe Prelude CS6_AdobePrelude1en_USLanguagePack: Install failed
ERROR: DW050: - AmericanEnglishSpeechAnalysisModels: Install failed
ERROR: DW050: - Adobe Media Encoder CS6: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6 Support: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Prelude CS6: Failed due to Language Pack installation failure

This is not the answer for me - and for others.
There seems to be a problem with Production Premium CS6 Installation on Snow Leopard - Mac OS X 10.6.8. Could someone at Adobe try this and/or report anecdotally that anyone has seen it work?
From a much more comprehensive thread describing the same issue at http://forums.adobe.com/message/5450038#5450038
All,
Some things I did (with failed installations after each step):
Executed the list of suggested "answer" fixes referenced in this thread
Completely uninstalled all Adobe products (including CS5 Master Collection and Acrobat X Pro - even the Flash Player)
Used Disk Utility to reset all privileges on the drive to its recommended state
Manually set privileges on virtually the entire disk to Read/Write/Execute for Everyone
Was on chat for 2 hours with Adobe Tech support - they took control of the machine and were trying similar things
I haven't returned the Suite yet and honestly, I would still like a workaround.

Installing Production Premium CS6 - Prelude failed - exit code 6

Hi
Is this the official method for reporting installation problems of new applications?
I have just installed Production Premium CS6 - I received an error message at the end (see below) that Prelude failed to install - All other apps installed ok
Can anyone help or direct me to where I should be asking this question
Would also be interested to know what all the warnings mean. I currently have CS5 and CS5.5 trail installed.
Many thanks
Chris Anderson
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF012, DW063 ... WARNING: DS013 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 8 warning(s)
WARNING: DS013: Payload {D5B1535A-FDFC-4B40-B2E2-21DA83D9CB57} Adobe Audition 4.0.0.0 is already installed and the session payload {30FD541D-3C9D-41C4-B240-A994EE4E0231} Adobe Audition 5.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {CCB778B5-25B8-4E57-9F20-72B11B443EF9} AmericanEnglishSpeechAnalysisModels 2.5.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {CD693E49-C5EF-4FA6-9037-9B636931C02B} AmericanEnglishSpeechAnalysisModels 1.0.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
----------- Payload: {E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4} Adobe Prelude CS6 1.0.0.0 -----------
ERROR: DF012: Unable to locate file at "K:\adobeTemp\{E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4}\_1097_9268d9a8cb704e8d07ade70cfd1a58 c7"(Seq 1044)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1044)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Prelude CS6_AdobePrelude1en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Prelude CS6: Failed due to Language Pack installation failure
System Requirements

Hi Jeff,
I contacted adobe support chat. I had installed on drive K to keep programs from the main o/s drive. TThe tech support chap said I should install always on drive C to avoid the errors.
I dont understand why this hould be, but i did it and all ok now - no errors.
I wonder why the install program gives you the option of installing on any disk when you can only use the o/s disk
Thanks
Chris Anderson

Problem installing Production Premium CS6

Hi.
Today I purchased the upgrade to Production Premium CS6 from CS5.5.
I uninstalled CS5.5 using the Abobe Installer Software and then attempted to install CS6.
When completed the Application Manager stated that After Effects, Photoshop and Illustrator could not be installed.
Here is the error summary:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF015, DW063 ... WARNING: DS012, DW066 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 14 error(s), 11 warning(s)
WARNING: DW066: OS requirements not met for {4817D846-700B-474E-A31B-80892B3E92E3} Adobe After Effects CS6 11.0.0.0
WARNING: DW066: OS requirements not met for {D3E89C12-49DE-4A2C-9D24-1A8D704679D5} Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack 11.0.0.0
----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 12)
----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 21)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 22)
----------- Payload: {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 3)
----------- Payload: {02EFB598-92AB-4DCB-A417-FE0FCBCD2266} AdobeColorVideoProfilesAE CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 10)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)
----------- Payload: {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 5)
----------- Payload: {4758849A-8C03-4F90-A024-3D4C7A035B5A} AdobeMotionPicture CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 26)
----------- Payload: {4817D846-700B-474E-A31B-80892B3E92E3} Adobe After Effects CS6 11.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 1405)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 1405)
ERROR: DF037: Unable to delete directory "/Users/Rick/Library/Preferences/Adobe/After Effects/11.0"(Seq 33)
ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 33)
----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 2135)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 2135)
----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 524)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 524)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16en_GBLanguagePack: Install failed
ERROR: DW050: - Adobe After Effects CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Photoshop CS6 International English Language Pack_AdobePhotoshop13-en_GB: Install failed
My machine is a 2009 Imac 27" Core i5 with Snow Leopard and 12 gig of ram.
I hope this can be cleared up soon as these are the 3 programs that I need up and running fast.
Best Regards
Richard

DeadbeatVisuals the following errors should be able to be solved by doing the following:
DF015 - Run the install again. If the error recurs, run CS Cleaner Tool, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html, and remove the products.
DW063 - Error committing command | Install log | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-committing-command-install-log.html
DF037 - Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html
Also you can follow the steps listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html to manually review your installation logs.

Production Premium CS6 Reinstall

Hello,
I am about to reinstall my Adobe Production Premium CS6 suite due to failing hardware corrupting the dynamic link server. I have already done this once, but my question this time is: Will the key code return used when I try to install it? Do I need to deactivate the package before reinstallation? Or can I just reinstall it and enter the key again no issue?
Thank you,
Jack Reynolds
Adobe CS6 Production Premium
Windows 8.1

if the the software is still installed and accessible then before uninstalling it you should deactivate it (open an app and choose Help -> Deactivate). Otherwise, contact Adobe Support thru chat and ask them to reset your activations. You normally have two activations available to you, but it is better to not waste one in case you want/need it for another machine.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Windows 10 and Production Premium CS6 ?

Is it possible to upgrade from Windows 8.1 Pro 64 bits to Windows 10 with these products :
Production Premium CS6 ?
With Photoshop Lighroom 5 ?
With Acrobat XI Standard ?
With Dreamweaver CS6 ?

On behalf of Adobe ...
At this point, we do not even have full specifications for Windows 10 at Adobe and I am not even sure Microsoft has finalized same. As such, we cannot give you any assurances of what Adobe applications and versions of same will run well or run at all under Windows 10. The issues that may come up will likely be in the areas of HiDPI screen support, installers, etc. What I can assure you of is that it is exceptionally unlikely that there would updates to any CS6 applications at this point since those applications are now two releases back from the current releases.
If you are doing production work, we would most strongly advise that you avoid Windows 10 until it is released and that if you migrate to Windows 10 and/or new hardware, especially HiDPI screens, assume that you may need to also move to the Creative Cloud versions of the CS6 applications and whatever Lightroom or Acrobat version is standard at that time.
- Dov

I cancelled my Creative Cloud and now my Production Premium CS6 won't work!

When I cancelled the Creative Cloud membership by phone, I informed the Adobe rep that I intended to use our Production Premium CS6 suite instead (which we have had longer than CC. Now I can't open anything in my CS6 suite. It's treating it as if it was installed with CC - which it was not. They both have the same login email address.

You can try signing with different Adobe ID .
or if you wish to sign in using same email ID , try and follow below steps :
Windows:
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete opm.db file.
Mac:
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete opm.db file.
Then try to activate Production Premium.
Still face same issue , try clearing SLCache Contents.
In Windows , first enable Hidden Files and folders view, because most of the files will be hidden by default.
Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.
Open Adobe folder and locate SLCache folder and move all its contents to backup folder on Desktop . make sure SLCache is empty .
Then try to activate Production Premium.
Mac :
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
~/library
3)Then navigate to Application Support>Adobe.
Under Adobe folder
locate SLCache folder and move all its contents to backup folder on Desktop . make sure SLCache is empty .
Then try to activate Production Premium.
If the subscription is not completely removed , sometimes it will still recognize Cancelled CC subscription and prompts error .
You can check by signing in with different Adobe ID.

Activated Adobe Encore CS6 from Production Premium CS6 suite, closes with Trial Expired error

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