Activated new phone. How long to load OTA software upgrade?

Question

I activated a brand new phone this morning that I purchased on E-bay (Verizon, Boulder C-711, made by Casio).  I followed the steps on the Verizonwireless web site and dialed *228.  I was told that Phone was successfully activated.  However, I was advised that the phone was going to receive a OTA software update. The phone immediately went into some type of download mode and the screen on the phone shows the VerizonWireless logo.
I have been waiting over an hour for the phone to do something.  The screen still shows the VerizonWireless logo and all keys (including the "END") do not respond.  This is to say that I tried to depress the "END" key to shut the phone off and it would not shut off.  I did this thinking the phone may have locked-up and I was trying to turn it off in an attempt to re-boot it.
Question 1 -  How long shoud it take for the OTA software upgrade to load into my phone (1 hour, 2 hours, more, less)?
Question 2 - If phone is in fact locked up, where do I go from here?
Any help would be sincerely appreciated. 
Thanks,     Bill. 

Answer 1

Please disregard my question.  My son, who is very impatient, came home and learned that I had been waiting over hour and a half for phone to do something.  He called VerizonWireless support and got a very helpful service Rep. on the line.  She told hime to remove the battery then re-install the battery and turn the phone back on.  The phone re-booted and the necessary software downloaded (it only took one minute for the software to download).  The phone then re-booted again and everything seems fine.  I have been able to make and receive calls now.
Hope this helps anyone else with similar problem. 
Thanks.  Bill.