Activated on ADSL Max not ADSL 2 / 2+

Hi,
As experienced by other user on this forum I appear to have been activated on ADSL Max rather than ADSL 2/2+.
Would it be possible to move me across?
On my previous supplier I had a solid ~10500\800Kbps ADSL 2 connection, I now seem limited to 8096\448Kbps. The limited upload is the real issue for me.
Cheers & thanks in advance,
Mark
1. Product Name: HomeHub4
2. Serial number: xxxxx
3. Firmware version: v0.07.00.1729-BT (Type B) Last updated [Unknown]
4. Board version: 01A
5. DSL uptime: 3 days, 21:44:55
6. Data Rate: 448 / 8096
7. Maximum Data Rate: 1188 / 8136
8. Noise Margin: 26.0 / 6.1
9. Line Attenuation: 21.0 / 29.0
10. Signal Attenuation: 0.0 / 29.0
11. Data sent/received: 337.4 MB / 4.9 GB
12. Broadband username: [email protected]
13. BT Wi-fi: No
14. 2.4GHz wireless network/SSID: BTHub4-R3N9
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA & WPA2 (Recommended)
17. 2.4GHz wireless channel: Automatic (Smart Wireless)
18. 5GHz wireless network/SSID: BTHub4-R3N9
19. 5GHz wireless connections: Enabled (802.11 n (up to 300 Mb/s))
20. 5GHz wireless security: WPA2 Only
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: xxxxx
24. VPI/VCI: 0/38
25. Modulation: G.992.1(DMT)
26. Latency type: Fast
27. Software variant: -
28. Boot loader: 0.4.3-BT (Mon Jun 9 14:23:56 2014)
ADSL checker seems to think I could\should be on ADSL 2
WBC ADSL 2+
Up to 7.5
6.5 to 8.5
Available
ADSL Max
Up to 7.5
6.5 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Copper Multicast
Available

Hi Guys,
Line was moved over to ADSL2 yesterday and speeds are good. However, whenever i use the phone the adsl drops. There is also random intermittant noise on the line. Is this due to a line fault? I've tried all the usual swapping router\filters\phone & using the test socket with the same result.
Cheers,
Mark
1. Product Name: HomeHub4
2. Serial number: xxx
3. Firmware version: v0.07.00.1729-BT (Type B) Last updated [Unknown]
4. Board version: 01A
5. DSL uptime: 0 days, 00:01:00
6. Data Rate: 1155 / 10247
7. Maximum Data Rate: 1168 / 10340
8. Noise Margin: 5.8 / 6.0
9. Line Attenuation: 20.4 / 32.5
10. Signal Attenuation: 20.9 / 40.3
11. Data sent/received: 0.3 MB / 0.4 MB
12. Broadband username: [email protected]
13. BT Wi-fi: No
14. 2.4GHz wireless network/SSID: BTHUB4-R3N9
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA2 Only
17. 2.4GHz wireless channel: Automatic (Smart Wireless)
18. 5GHz wireless network/SSID: BTHUB4-R3N9
19. 5GHz wireless connections: Enabled (802.11 n (up to 300 Mb/s))
20. 5GHz wireless security: WPA2 Only
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: xxx
24. VPI/VCI: 0/38
25. Modulation: G.992.5(ADSL2+)
26. Latency type: Fast
27. Software variant: -
28. Boot loader: 0.4.3-BT (Mon Jun 9 14:23:56 2014)

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ADSL Checker not showing Infinity which is Due

So for my postcode it says June 2014, I also checked on BT wholesale website and I dont understand the results in my area.
This is what it says
I get 15mb download now (if thats what downstream means) , so why is it showing atleast half that, and Why isnt it showing WBC Fibre as coming soon when the Open reach site does?
I really dont understand what it is saying, considering it is saying that my town is getting Fibre Optic in June
Cheers
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
WBC ADSL 2+
Up to 7.5
5.5 to 12
Capacity expected 30 June 2014
WBC ADSL 2+ Annex M
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Up to 1
5.5 to 12
Capacity expected 30 June 2014
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Up to 5.5
4 to 8
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WBC Fixed Rate
2
Available
Fixed Rate
2
Available
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You should not actually have Infinity you should have a service called "BT Option3 with fibre" which until very recently has been a trial product that you could only get if you asked. The main difference between the two products is the minmum speed guarantee of 12Mb/sec on Infinity. Therefore the Infinity checker did not show sub 15Mb/sec predictions but the widely used wholesale checker does go to https://www.btwholesale.com/includes/adsl/main.html.
The checkers were set at a very conservative level because they assume that as more lines are activated cross talk will cause speeds to fall, the reduction being thought more likely on longer lines. Late last year the estimates were increased so my line currrently shows a prediction of 33Mb/sec when I currently get 35Mb/sec but when I ordered it was showing 22Mb/sec. Until the early cabinets are fully loaded, typically each can handle 288 lines, I suspect BT will remain cautious.

Moved house and placed back on ADSL Max. Help plea...

Hi, wondered if I could get some help on this issue please.
I have recently moved home and took the same number with us to the new address (connected to the same exchange). Phone service activated fine with the broadband activating 1 day later. At the previous address I was on ADSL2+ with a fairly decent connection (6800kbps download and 950kbps upload with 50dB attenuation).
Now the broadband has activated at the new address I am currently connected at 5408/448kbps. Stats are as follows:
Upstream
448
Downstream
5408
SNR Margin(Upstream)
17.0
SNR Margin(Downstream)
6.0
Line Attenuation(Upstream)
29.5
Line Attenuation(Downstream)
48.0
Not particularly concerned about the downstream speed at this point (although I'm hoping after the 10 day training period to see some increase as I've lost over 1 meg despite moving just around the corner). The problem is the upload at 448kbps. Given the high upstream SNR margin it would appear that I've been moved from ADSL2+ to ADSL Max. The router also seems to confirm this:
Operational Mode
G.DMT
I am assuming this is some sort of mistake as the move should have been for a like-for-like service. Is there any way I can get put back onto ADSL2+ in order to benefit from the increased upload speed? BT Infinity was supposed to go live at the end of September and still waiting so really want to maximise the most out of the current connection.
Thanks,
Tom
Solved!
Go to Solution.

when the mods read this post they wll post a contact us link
after you complete the email you join a queue of other customers and it can take 3/5 working days for mods to get bak to you either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Seeking Diagnosis: ADSL Max: Automatic Reset of Hu...

I’m hoping that the forum can suggest a diagnosis for an intermittent problem with my BT broadband link. I’ve been told in the past that my link uses ADSL Max. The problem has occurred before, though not for a couple of months, and not since an NTE5 and service-specific face plate were installed. I previously posted about this under the title “BT Hub3 - What Exactly Does 'Connection time' Mean?”.
The problem is that the Hub (specifically a Hub 3) performed an automatic reset (after the connection had been stable for almost 25 days), and on completion of the reset the upstream bit rate had fallen to a mere 160 kbit/s. The downstream bit rate had also fallen, but only slightly, and its value remained perfectly acceptable given the length of my phone line.
I’ve pasted below some statistics that I took from the hub manager, together with the date and time of their retrieval. Clearly the problem is correlated with, and probably caused by, a decline in the Noise Margin Up figure from 21.0 dB to 5.0 dB, and I’m interested in knowing whether this is symptomatic of a fault in BT’s network, or of any other obvious cause. I was actually talking on my phone line when the reset occurred, and I was alerted to it by crackling on the line.
Having identified the reduction in upstream bit rate I recovered the situation by unplugging the broadband cable and then plugging it in again a few moments later. I suspect that had I not done this the upstream bit rate would still be far too low. It is reasonable to expect that a low upstream bit rate would be corrected automatically, but my past experience is that this does not happen, and I’d be interested in knowing whether dynamic line management focuses exclusively on the downstream bit rate.
Thanks in anticipation.
170513 12:40
Connection time: 24 days, 19:50:17
Downstream 3,872 Kbps
Upstream 448 Kbps
Type: PPPoA
Modulation: G.992.1 Annex A
Latency: Fast
Noise Margin (Down/Up): 3.6 dB / 21.0 dB
Line attenuation (Down/Up): 53.0 dB / 31.5 dB
Output power (Down/Up): 19.3 dBm / 12.6 dBm
180513 14:23
Connection time: 0 day, 18:18:58
Downstream 3,616 Kbps
Upstream 160 Kbps
Type: PPPoA
Modulation: G.992.1 Annex A
Latency: Fast
Noise Margin (Down/Up): 6.0 dB / 5.0 dB
Line attenuation (Down/Up): 53.5 dB / 31.5 dB
Output power (Down/Up): 19.1 dBm / 12.1 dBm
180513 14:34
Connection time: 0 day, 00:01:10
Downstream 3,616 Kbps
Upstream 448 Kbps
Type: PPPoA
Modulation: G.992.1 Annex A
Latency: Fast
Noise Margin (Down/Up): 6.1 dB / 19.0 dB
Line attenuation (Down/Up): 53.0 dB / 31.5 dB
Output power (Down/Up): 18.8 dBm / 12.7 dBm
190513 09:22
Connection time: 0 day, 18:49:53
Downstream 3,616 Kbps
Upstream 448 Kbps
Type: PPPoA
Modulation: G.992.1 Annex A
Latency: Fast
Noise Margin (Down/Up): 5.4 dB / 19.0 dB
Line attenuation (Down/Up): 53.0 dB / 31.5 dB
Output power (Down/Up): 19.2 dBm / 12.7 dBm

Thanks.
Unfortunately, in order to monitor what is happening, I have been capturing screenshots of the Hub Manager connection stats daily, but have never clicked on 'More Details'. I'll have to start doing this, and - I fear - just hope that the problem recurs so that I can obtain more evidence

Stuck on ADSL Max

We re-contracted to get upgraded to ADSL 2+, but two days after the regrade, the line stats from the BT HomeHub say we are still on ADSL Max (Modulation: G.992.1 Annex A)... Noise margin 17.6dB.
Spoke to first line tech support earlier, who first said the modulation was fixed in the BT HomeHub and couldn't be altered, and then said the modulation type changes automatically after the ten day training period.
I'm sorry, but I'm not convinced about either story. Can anyone confirm how we get the line upgraded to ADSL 2+?

Ok, now back from a wonderful break - and the line stats here are:
Line state:
Connected
Connection time:
0 days, 03:59:46
Downstream:
1.969 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.4 dB / 6.0 dB
Line attenuation (Down/Up):
53.6 dB / 31.5 dB
Output power (Down/Up):
18.3 dBm / 12.4 dBm
FEC Events (Down/Up):
205 / 38
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
66 / 392

How do i know if im ADSL or ADSL Max?

BT Wholesale information ADSL status: Enabled as of 31/03/2000 ADSL Max status: Enabled as of 31/03/2006 SDSL status: Enabled as of 24/07/2005 21CN WBC status: Enabled FTTC status: Not available
Kind Regards, Bert

oh, thats brilliant i would of thought ADSL Max was the best
Kind Regards, Bert

Connection stuck on ADSL Max months after exchange...

Hi all
My exchange was upgraded to ADSL2+ nearly 12 months ago, but my connection is still running at the previous ADSL Max 8Mb sync speed. I'm using a Vigor 2710n router and my stats are as follows:
show adsl
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
 Running Mode : G.DMT State : SHOWTIME
 DS Actual Rate : 8128000 bps US Actual Rate : 448000 bps
 DS Attainable Rate : 10560000 bps US Attainable Rate : 1244000 bps
 DS Path Mode : Interleave US Path Mode : Interleave
 DS Interleave Depth : 32 US Interleave Depth : 4
 NE Current Attenuation : 21 dB Cur SNR Margin : 14 dB
 DS actual PSD : 20. 0 dB US actual PSD : 12. 3 dB
 ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
 Far Current Attenuation : 14 dB Far SNR Margin : 24 dB
 CO ITU Version[0] : 00005453 CO ITU Version[1] : 00005443
 DSLAM CHIPSET VENDOR : < TI >
These stats haven't changed since the days of my being on an ADSL Max connection. I'm not an expert at this but I believe that my Attenuation & SNR Margin figures are high enough to get ADSL2+ speeds. The fact that the modulation type is showing as G.DMT rather than ADSL2+ (G992.5) suggests to me that i'm still stuck on the old ADSL Max profile.
I've made several calls to BT support (India) and get different fob offs each time - that my line is operating within spec, that speeds above 8Mb are only avaiulable if I upgrade to Infinity (!) etc etc. During the last call about a month ago (case vol011-60207770173) I was told that they would reset the SNR marginand that the line would retrain over the next 10 days or so. Nothing changed at any stage on the router - stats remained as above.
I'm paying for an ADSL2+ product my profile seems stuck on ADSL Max. If anyone has any suggestions as to how to get this looked at properly by BT then please let me know.
Thanks,
Mark Denton
Solved!
Go to Solution.

Provided that you are sure that your router setting are not locked to G.DMT (have you got a home hub you can try?)
Then
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you get to the bottom of the problem.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Obtaining DNS servers automatically on Cisco ADSL routers;" not static dns with command dns-server x.x.x.x" ?

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Ok Thank you Karsten

ADSL Max, extremely slow following phone fault (0....

Hello fellow BT soldiers,
So, following a phone fault (that was eventually fixed) I've now got an additional fault listed at the "BT Retail Servers" (according to the online BT fault tracker).
For about a week we've had extremely slow download speeds, nothing much more than 0.1Mb/s - we only ever manage 1.5 - 2.5Mb speeds, which is just about workable, however being reduced to 0.1 is like returning to the days of 56k dial-up.
I ran the BT Wholesale "Broadband availability checker" which returns the below results -
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
ADSL Max
Up to 1.5
1 to 2.5
Available
Fixed Rate
2
Available
I'll be at home from 7pm onwards, so can post additional information if needed this evening (unless I can perform remote checks somehow?).
As per tradition, i've spoken to various people at BT, who have all promised resolution; no progress to date.
Help please!
Blatcho
Solved!
Go to Solution.

Hi imjolly, all,
Back online -
Dialled the 17070 number, option 2, no noise on line.
BT Diagnostic Test (this took ages to upload!!)
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:09:45
Downstream:
3,680 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
10.3 dB / 20.0 dB
Line attenuation (Down/Up):
52.0 dB / 31.5 dB
Output power (Down/Up):
19.0 dBm / 11.9 dBm
FEC Events (Down/Up):
1 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0

Am I on ADSL Max or ADSL2+

Hi,
Please bear with me as I am something of a computer ignoramus.
Four different contacts with BT confirmed that my exchange, Kimbolton, was upgraded to ADSL2+ during W/C 23rd April. However, my router is still showing my Modulation as G.992.1 Annex A, which according to things I have read suggests I am only on ADSL Max.
Which do I believe and is there any other way of checking please ?
Full results are :-
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 21:28:57
Downstream:
3.031 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.4 dB / 19.0 dB
Line attenuation (Down/Up):
55.9 dB / 31.5 dB
Output power (Down/Up):
18.2 dBm / 12.6 dBm
FEC Events (Down/Up):
43406 / 80
CRC Events (Down/Up):
89 / 22
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
772 / 16
Error Seconds (Local/Remote):
1110 / 246
Which do I believe and is there any other way of checking please ?
Regards,
dfenceman
Best regards,
dfenceman
Solved!
Go to Solution.

OP, Hold your breath as long as possible, very likely your down speed will drop once moved, consider modem/router that would let you force a less sensitive modulation. Also consider if your set up from the BT master socket is good as it can be!
http://www.kitz.co.uk/adsl/max_speed_calc.php
http://www.thinkbroadband.com/news/5230-bt-wholesale-to-stop-taking-ipstream-connect-orders-in-some-...
http://www.ispreview.co.uk/index.php/2012/05/bt-retire-20cn-ipstream-connect-broadband-services-at-4...
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I'm alright Jack....

ADSL Max // ADSL2+ advice needed please!

Hi there,
I play online games every night. About a year ago I was enjoying pings of around 30 in game throughout the evening etc and a sync rate of 13000 (which as I understand is ADSL2+), my ping rose steadily up to 50+ until I decided to contact BT two days ago and have interleaving switched off on my line. My ping has now dropped back to around 30 in game, but my sync rate is now 8000. I have done a few router (homehub 2.0) resets recently and uptime is only a couple of days. My details are below.
My questions are:
- Will my sync rate improve above 8000 (which I understand is ADSL Max) on its own over the next few weeks, or do I have to ask to have my connection switched back over to ADSL2+ manually?
- Does having interleaving removed from my connection mean I am only able to get ADSL Max?
- My Homehub 2.0 still shows latency type as Interleaved. Will this ever change to show the correct reading, or is it a bug in the firmware? Lots of people ask this question but don't seem to get an answer. I have held off doing a router reset since changing to Fastpath as this will delay any sync rate improvements. A restart after interleaving was removed didn't fix the router latency type reading.
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Download speedachieved during the test was - 8240 Kbps
For your connection, the acceptable range of speedsis 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :10099 Kbps(DOWN-STREAM), 1135 Kbps(UP-STREAM)
IP Profile for your line is - 8000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 14.53:22.55:62.93 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Line state
Connected
Connection time
1 day, 19:29:15
Downstream
10,099 Kbps
Upstream
1,135 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
11.8 dB / 6.3 dB
Line attenuation (Down/Up)
32.5 dB / 17.5 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 4294967264
CRC Errors (Down/Up)
1817 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
1700

Thanks for getting back to me RogerB,
As I mentioned I contacted BT regarding switching interleaving off, they kept me updated with the job in progress and sent an email back confirming it had been switched off, and forum moderator has also checked and confirmed it has completed (roughly mid day 27th July). Perhaps there is a delay in this showing on the Hub? My ping and latency issues have vanished since this time, I just wondered if there was a problem with the Hub displaying the correct value, as I'm almost certain it is actually off? A quick google check comes up with other people in this situation also.
Thanks again RogerB

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Error in Broadcaster - An Active RFC Server could not be found

Hi all,
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Activated on ADSL Max not ADSL 2 / 2+

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