Activated Palm in wrong country

I don't think that anybody can help me, but it's worth trying:
I bought my Palm half a year ago in Germany. Eager to try it out, I activated it, using a friend's SIM-card from Switzerland. Since then, the wrong phone number is stuck in my Palm Profile which didn't bother me much until I noticed that I can't access a lot of apps that supposedly should be in the app catalog (such as the "spiegel" app or the free EA games).
So i found out that the Pre is stuck in the country it was activated in, although I now have my own german SIM-card. The only way out that I found was to reset my phone, which I would do, if that wouldn't delete all my short messages and chatlogs.
I already called Palm and they told me they couldn't do anything. Although the person at the other end of the line didn't seem to be very competent.
Please, does anyone have an idea on how I can remedy that situation?
Many thanks!

The agent provided the correct solution. There is nothing that can be done except to erase your device and re-activate your profile in the correct country.
If your text messages are important, I would copy them to memo's that way they are restored back to your profile.

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