Activated the suite on my desktop, now laptop won't work

In 2012, I purchased Adobe Creative Suite Production Premium 5.5. I activated it on my laptop. I recently bought a desktop and have activated it on my desktop, but now the laptop is prompting me to activate again and won't accept the serial number. They are both my comptuers; am I not allowed to use the Suite on both a desktop and laptop computer?

Hi Amber,
You are allowed to activate it on two machines, however as per EULA, you can not use both of them at the same time.
Kindly try: Error "The serial number is not valid for this product" | Creative Suite
If you still see the same message please contact our support team via:  http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you are unable to use chat option kindly try below mentioned steps.
Try different browser.
Delete cookies and cache
If the problem still persists Kindly revert with the below mentioned information.
OS version:
Browser Version:
Thanks,
Atul Saini

Similar Messages

  • I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there.  I've uninstalled iTunes and reinstalled twice and it's not working.  Please help.

    I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there.  I've uninstalled iTunes and reinstalled twice and it's not working.  Please help.

    I have not had wifi since November when I upgraded to the newest IOS version.  I called the Apple help line and they told me some things to do and I tried them all and they worked for a few hours and then wifi shut off again.  I kept doing what they told me and it worked for a couple more days and then I could never turn it on again.  My blue tooth doesn't work either.  I had to actually increase my data usage with AT&T becuase of this.  When I did that in December I went to the Apple store and was told that it is a hardware issue and since my phone is out of warranty I would have to pay for a new phone because they could not fix the issue.  My upgrade isn't up until June 2014 so not only do I have to wait for the upgrade and I am not paying for a new phone but I have to pay $10 plus extra a month on my cell phone bill because I was going over on my Data!!!  I have been beyond upset about this and Apple is not doing anything about this nor did they offer up some way to resolve the issue because obviously it is not just some rare incident if several people are having this issue.  Who knows how many people out there have had this issue and have not said anything about it.  Now there is a newer update that I can't do because it requires wifi in order to download.
    June can not get here fast enough and I may not go back to Iphone after dealing with this for so long with no help from Apple.

  • I keep getting a message that itunes incorrectly tried to run the C runtime library and now itunes won't work anyone know how to fix it?

    My computer keeps telling me that itunes tried to incorrectly run the C runtime library and now I can't get into it, I've tried uninstalling and reinstalling it but nothing is working

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • Where can I find a retail copy of MAC OSX Snowleopard, that has all the drivers, for both desktop and Laptops?

    Where can I find a retail copy of MAC OSX Snowleopard, that has all the drivers, for both desktop and Laptops?

    No. 10.6.3 was the last retail release of Snow Leopard. Download the 10.6.8 Combo updater and put it on a flash drive to make it easier to install the largest part of the update.
    Also, don't push the same disk image of SL to your Macs unless they are exactly the same model as it was originally installed on. The wrong hardware drivers will otherwise be in use.

  • I bought CS6 creative suite. As of now i need to work each application in separate separate system. Can any one please help me how to solve this problem.

    I bought CS6 creative suite. As of now i need to work each application in separate separate system. Can any one please help me how to solve this problem.
    I saw the below quote on Adobe forum
    "You may install software on up to two computers. These two computers can be Windows, Mac OS, or one each."
    If i install each application in single single system the system count is more than two. In this case, are we have any license issue? Please advice how the problem will solve?
    If possible please send the advise to my mail id: <Removed by Moderator>
    Thanks
    Uvaraj S

    I already answered that.  If you purchased a Suite then you can only install and activate it on two machines.  Even if you only insdtall one of the applications of that suite, it counts as one activation of the suite.  You cannot take the six or seven different applications that might be in a suite and install and activate them in six or seven different machines... only two machines.
    If your scenario will allow for it, one thing you can do is install the programs on all the different machines and only activate two of the machines at any given time.  If you need to activate a program on a third machine then you need to deactivate on one of the currently activate machines first so that you have an open activation to use again.  I do not remember if there is a limit to the total number of activations you can process for the life of the software.

  • My scrollbar on my mouse pad on my laptop won't work since I downloaded the 4.0 version. I tried what some other people tried but I still can't get it to work.What can I do to fix it?

    I just download the 4.0 version and my scroll pad on my laptop won't work. I have to use my arrow keys or the side bar on the side. The scroll pad works with Internet Explorer and anywhere else just not with Firefox's newest version.

    This one is easy. The shortcut is for the old iTunes, that is why it won't work.
    I assume you are using Windows.
    If so, go to the bottom left of your screen and click the start button. Go up to programs and hold your cursor over it. A list of all your programs should pop up to the right. Move the curso over to iTunes. There should be an "about iTunes" and an iTunes logo there. Right click on the iTunes logo and click create shortcut (you can also just drag it out to your desktop). That will give you a desktop shortcut for your new version.

  • I've upgraded my mini mac to os x mavericks but now it won't work.  I can't use the internet or photoshop etc... can anyone help?

    I've upgraded my mini mac to os x mavericks but now it won't work.  I can't use the internet or photoshop etc... can anyone help?

    Hardware Information:
              Mac mini - model: Macmini3,1
              1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
              2 GB RAM
    Video Information:
              NVIDIA GeForce 9400 - VRAM: 256 MB
    System Software:
              OS X 10.9.2 (13C64) - Uptime: 0 days 1:0:4
    Disk Information:
              Hitachi HTS543216L9SA02 disk0 : (160.04 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) / [Startup]: 159.18 GB (62.27 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              PIONEER DVD-RW  DVRTS08 
    USB Information:
              SanDisk Cruzer Edge 4 GB
                        NO NAME (disk1s1) /Volumes/NO NAME: 4 GB (162.5 MB free)
              Apple, Inc. Keyboard Hub
                        Apple, Inc Apple Keyboard
              Apple Computer, Inc. IR Receiver
              Apple Inc. BRCM2046 Hub
                        Apple Inc. Bluetooth USB Host Controller
    FireWire Information:
    Thunderbolt Information:
    Configuration files:
              /etc/hosts - Count: 30
    Startup Items:
              HWNetMgr: Path: /Library/StartupItems/HWNetMgr
              HWPortDetect: Path: /Library/StartupItems/HWPortDetect
    Launch Daemons:
              [System] com.adobe.fpsaud.plist 3rd-Party support link
              [System] com.adobe.SwitchBoard.plist 3rd-Party support link
              [System] com.trusteer.rooks.rooksd.plist 3rd-Party support link
    Launch Agents:
              [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
              [System] com.adobe.CS5ServiceManager.plist 3rd-Party support link
              [System] com.epson.epw.agent.plist 3rd-Party support link
              [System] com.kodak.BonjourAgent.plist 3rd-Party support link
              [System] com.trusteer.rapport.rapportd.plist 3rd-Party support link
              [System] com.waltop.waltoptablet.plist 3rd-Party support link
              [invalid] KodakAiOBonjourAgent
    User Launch Agents:
              [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
              [not loaded] com.akamai.client.plist 3rd-Party support link
              [not loaded] com.akamai.single-user-client.plist 3rd-Party support link
              [not loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist 3rd-Party support link
    User Login Items:
              iTunesHelper
              Skype
              Dropbox 17-33-15
              SpyderUtility
              Dropbox
              Launch Nikon Message Center 2
              FKeyHandlerX
    Internet Plug-ins:
              FlashPlayer-10.6: Version: 11.5.502.110 3rd-Party support link
              Flash Player: Version: 11.5.502.110 Cannot contact Adobe
              iPhotoPhotocast: Version: 7.0
              QuickTime Plugin: Version: 7.7.3
              AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 3rd-Party support link
              Default Browser: Version: 537 - SDK 10.9
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 2.0 - SDK 10.9
              AppleAVBAudio: Version: 203.2 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User Internet Plug-ins:
              BrowserPlus_2.9.8: Version: 2.9.8 3rd-Party support link
              CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
    3rd Party Preference Panes:
              Akamai NetSession Preferences  3rd-Party support link
              BrowserPlus  3rd-Party support link
              Flash Player  3rd-Party support link
              Growl  3rd-Party support link
              Rapport  3rd-Party support link
    Old Applications:
              /Users/[redacted]/Applications/Akamai
                        checkclientstatus:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        macui:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        Akamai NetSession Uninstaller:          Version: 1.0 - SDK 10.5 3rd-Party support link
              Epson Printer Utility 4:          Version: 9.00 - SDK 10.5 3rd-Party support link
                        /Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Epson Printer Utility 4.app
    Time Machine:
              Time Machine not configured!
    Top Processes by CPU:
                   3%          WindowServer
                   1%          EtreCheck
                   0%          mDNSResponder
                   0%          aosnotifyd
    Top Processes by Memory:
              109 MB          com.apple.IconServicesAgent
              63 MB          Dropbox
              63 MB          Mail
              57 MB          mds_stores
              55 MB          Finder
    Virtual Memory Information:
              348 MB          Free RAM
              741 MB          Active RAM
              411 MB          Inactive RAM
              290 MB          Wired RAM
              315 MB          Page-ins
              0 B          Page-outs

  • I have tried to update from Leopard to Snow Leopard using disk. New OS wouldn't load and now laptop won't start at all

    I have tried to update from Leopard to Snow Leopard using disk. New OS wouldn't load and now laptop won't start at all. Simply get the Apple logo and the clock below and then after about 10 mins the laptop switched itself off. The Snow Leopard  disk is a brand new family edition. Error message when attempting to install was that "this software cannot be installed on this disk".

    Thanks Fred, but I've tried '''ALL''' that already.
    I '''THINK''' I might have found the problem - the Profiles folder has been locked by inherited properties from the levels above. I have had to go all the way up to my User folder and reset ALL the properties from there down to be unlocked so that I could remove the prefs.js file so that it could be recreated on the next launch of FF. Exactly why my User folder is locked in such a way as to stop me/FF making changes when I have been able to alter preferences at will in the past, I don't know ...
    So far, so good. I have since done a complete shutdown and when I restarted this morning, FF seems to be behaving itself ...
    flashfletch

  • My computer won't let me run the setup.exe file. I am an admin I've run as admin and I've downloaded many times. I just reformatted my computer and now it won't work.

    My computer won't let me run the setup.exe file. I am an admin I've run as admin and I've downloaded many times. I just reformatted my computer and now it won't work.

    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430http://support.apple.com/kb/ht1430
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808http://support.apple.com/kb/ht1808
     Cheers, Tom

  • HT5163 I turned my iphone off when visiting the doctor's surgery and now it won't turn back on.  It had 73% battery left and I have tried connecting it to my computer with USB but nothing happens.  I have taken out and replaced the sim card too.  Any sugg

    I turned my iphone off when visiting the doctor's surgery and now it won't turn back on.  It had 73% battery left and I have tried connecting it to my computer with USB but nothing happens.  I have taken out and replaced the sim card too.  Any suggestions

    If wjosten's tip doesn't work try plugging it into a USB charger (not through your computer), wait about 30 seconds and it should come on. If it doesn't remove the cord from the phone and keep trying this. I've had this same issue and found a combination of the reset & charging cable tends to work. Sometimes it takes about 5 minutes for the phone to respond.
    Best of luck.

  • I just updated my Iphone 3G and now it won´t work anymore. It wouldn´t even boot. It was just working for 3 sek. after the installation and now it shut itself down. Any help, please?

    I just updated my Iphone 3G and now it won´t work anymore. It wouldn´t even boot. It was just working for 3 sek. after the installation and now it shut itself down. Any help, please? Thankyou

    I suspect you have a 2G iPod. Those can only go to iOS 4.2.1.
    Identifying iPod models
    iPod touch (3rd generation)
    iPod touch (3rd generation) features a 3.5-inch (diagonal) widescreen multi-touch display and 32 GB or 64 GB flash drive. You can browse the web with Safari and watch YouTube videos with Wi-Fi. You can also search, preview, and buy songs from the iTunes Wi-Fi Music Store on iPod touch.
    The iPod touch (3rd generation) can be distinguished from iPod touch (2nd generation) by looking at the back of the device. In the text below the engraving, look for the model number. iPod touch (2nd generation) is model A1288, and iPod touch (3rd generation) is model A1318.
    You also said: "It also will not let me download any music onto it." What happens when you try to sync music to the iPod?

  • Did the iTunes update & now it won't work at all!

    I downloaded the iTunes update 2 days ago, and now iTunes won't work because it needs 10.4.9+ & all I have is 10.4.8
    I tried to download the 'Combo' 10.4.11 but it crashed my system (the 'Restart' hung with turning wheel for over 2 hours) & I had to reboot from disk at the cost of several hours.
    I only use iTunes for listening to the radio worldwide, nothing else. I have no iPod, have no purchased music.
    Is there any way to uninstall the update? iTunes was just fine for me before the update.
    Or, is there any way to install the 10.4.11 from a friend's disks? - since it's just an 'Update' which is available online, it doesn't sound like it would be illegal, but I want to keep "Kosher". I am assuming that even though the downloaded update crashed my system, loading from disk should work.
    Any help would be appreciated - I am not very computer literate, so the simpler the better!
    -Erik

    Finally solved the problem by going back to an older version of iTunes, which I found on FileHippo.com - I chose version 7.0 since I had no idea what older version I used to have.
    The uninstall was the hard part, but these instructions did the trick:
    http://www.oldapps.com/forum/showpost.php?p=925&postcount=34
    Even then, when I got the "iTunesSetup.exe", clicking on it got the message:"iTunes library cannot be read because it was created by a later version of iTunes". Apparently some fragment of the "update was hiding somewhere.
    I finally solved this by right-clicking (option+click) on it.
    So now I have iTunes back & have no need for the "Combo Update"
    At this point, having had a week of frustration from that worse-than-useless "Update", I have no intention of messing with any more "Updates". This computer is, and will remain a 10.4.8 machine.

  • HT4623 I installed ios7 on my iPad 2 yesterday, this morning it wouldn't open the weather channel app. I thought maybe I should power it down. When I held down on the power button the screen went black and now it won't do anything. What do I do now?

    I installed ios7 on my iPad 2 yesterday, this morning it wouldn't open the weather channel app. I thought maybe I should power it down. When I held down on the power button the screen went black and now it won't do anything. What do I do now?

    Try a reset: Press and hold both Sleep/Wake and Home buttons until the Apple logo appears.

  • Itunes updated and now it won't work.  I unstalled it and reinstalled the older version and it still won't open. Says the itunes library won't work with the older program. Help

    Itunes updated and now it won't work.  I unstalled it and reinstalled the older version and reinstalled a older version and it still won't open.  Says the itunes
    library won't work with the older program.  Please help

    It says it cannot removed the older version of iTunes.
    Doublechecking before proceeding ... what's the precise text of that message, please? (There's a couple of different ones I can think of that you might be getting.)

  • I just got a new ipod 5 and when I plugged in the charging cord that came with it, it says it is not supported, and may not charge. It worked the first few times, but now it won't charge at all.

    I just got a new ipod 5 and when I plugged in the charging cord that came with it, it says it is not supported, and may not charge. It worked the first few times, but now it won't charge at all.

    - See:      
    iPod touch: Hardware troubleshooting
    iPhone and iPod touch: Charging the battery
    - Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store. The cable as well as the iPod, is covered by the warranty.
    Apple Retail Store - Genius Bar                          

Maybe you are looking for