Activated today. Can make calls but can't receive any yet?

Subject pretty much sums it up. Tried to call my new number using skype and it said the number doesn't exist. I've just activated my phone a couple hours ago, and have made 3 successful phone calls since. Any ideas?

I am sorry to learn you are having problems with your new phone. Did you port your number from another carrier? You can power your phone off and back on. When it is back on, please dial *228 (Send) and press option 1, when prompted, from the device you want to activate and listen for further instructions. Once the programming is complete, press [End]. If you had a different phone activated on this number, please make sure that device is powered all the way off while you are programming your new phone.
Once this is complete, attempt to make a call, and possibly call your 10-digit mobile number from another device.
If these steps do not help, please send me a Private Message with your 10-digit mobile number, a callback number, and a best time to reach you. (I will be in the office until 7:00 PM CST.)
If you need immediate assistance, it is best to call Customer Service from an alternate phone at 800-922-0204 and we will be happy to assist you. Customer Service is open from 6:00 AM- 11:00 PM CST.
Thank you,
VanessaC_vzwsupport

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