Activating a CS4 Extended Upgrade from CS2

I just purchased the upgrade version of CS4 Extended, but I am not able to activate the software as the qualifying products drop down ONLY lists CS3 Extended, not the other PS versions that the Adobe site indicates are acceptable upgrades, like my CS2. Is the only way to get this activated by web...I just hate the wait times when having to call. Any help would be appreciated.

Thank you for the quick response, and yes, I have checked my account, and the CS2 license number IS listed there (as well as several others ). So should I then be able to activate the CS4 Ext upgrade online?
I just saw a very similiar problem/post but could not see any other resolution other than having to CALL Customer Support . If this is an Adobe-approved upgrade path, why are they making it so difficult to activate? Eats up my time, eats up their time .

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Photoshop CS4 Extended upgrade from CS3 Student Version

I was looking for the Student upgrade from CS3 to CS4 for Photoshop, but could not find it.
I only saw the regular upgrade edition, not the student one.
Could anybody please help me?
Thanks in advance

There is no such thing as a student upgrade. Your educational version of Photoshop entitles you to upgrade to the commercial version of Photoshop but you'll pay the same price as everybody else.
I'm assuming that ($199.99) is still cheaper than buying a new, full educational version.

Upgrading From Cs2 With Cs3 Extended On Computer

I currently have both PS CS2 as well as CS3 Extended on my computer. When I decided to upgrade to CS3 from CS2 I went with the extended version but find I really have no use personally for the 3D tools. Strangely, there is no way to 'downgrade' from CS3 Extended to plain old garden variety CS4. However, it does appear that you can upgrade from CS2 to CS4.
If both CS2 and Cs3 Extended are on my machine and I purchase a CS4 upgrade will the software see the CS2 and allow an upgrade to CS4, or will I be 'shut out' because I have CS3 Extended on the machine? Will I have to uninstall CS3 Extended and then do the upgrade to CS4?
Has anyone done this....seems like one of the two options above should work. Thanks.
Howard

Hi,
Just to let people know, this problem is far from 'fixed' from an Adobe Customer Service perspective has wasted (so far) 5 hours of my time without any resolution. I upgraded to Vista 64 bit to get more memory for Lightroom and Photoshop. Has to install my Extended CS3 then the CS4 Upgrade. Of Course the CS4 upgrade wouldn't recognise the CS3 Extended install. "No problems" I thought - I'll call my friendly customer service people tomorrow during working hours (note I live in Australia so these people are in Manilla). In the mean time I tested CS4 in trial mode
Anyway called Customer Service the next morning (today) and found that CS4 would not even accept the upgrade Serial number as it had decided that it was really a CS4 Extended Version and wanted a Extended Version Serial Number. I was advised that this was a known 'feature' as licence keys are further restricted by the language of the original install. And I had inadvertently left the upgrade install at the default of English (US) whereas my previous CS3 was set to a language of English (International) and once you start the trial it defaults to the version of the installed product rather than the version of the upgrade. ...Sigh.. After lots of fun with customer support and various failed attempts we had to do a complete uninstall of CS4 and a registry clean, a Photoshop Cache delete and a clean install to get back to square one (which is entering a CS4 product key)... Because the full install takes time, the helpful Technical Support person asks me to call back when it is done and gives me a support Case Number etc.
I call back ready for the unlock and quote my Support Case Number. Being a call centre I get a new person. And 'helpfully' all the extra information was not in my case file, just the basics that I had an upgrade issue and that it was resolved (lol). So we start again. This new technical support person says that it is not an approved upgrade path from CS3 Extended to CS4 and that he needs to put me through to Customer Support to explain my options (I barely control my urge to scream!).
After a long wait I spend ages talking to Customer Support who flatly deny that there is any approved path from CS3 Extended to CS4 standard and suggest that I return the upgrade and buy and extended one. I try again and get a second customer support person! Eventually after pushing they agree to try and seek 'special approval' for a non standard upgrade. At this point - after 5 hours of installing, uninstalling and hours on the phone to Adobe I am no closer to having a working CS4 upgrade.
I have escalated to Jack Nash via his Blog to (hopefully) get help. But it is really disappointing to have an issue that was supposedly resolved back in early October 2008 still exist and such challenges tyring to get Customer Support / Technical Support to address it.
My real nightmare is the future... With Windows 7 coming next year and doubtless CS5 in a couple of years... Unless Adobe change their processed I can see a nightmare many days process involving having install the original CS3, then CS4, then the special approval (again!) then CS5 etc... Really Adobe need to join the modern world. Adobe have our serial numbers held against our customer registration Email etc. So we should not have to have older versions installed in series to do an upgrade. Just have the install do an automatic check on-line that we have the most recent version licensed to us... and the on-line code could be e4asily changed to fix problems like this, rather than the rigid activation code installed on the CD.

Upgrading from CS2 to CS4

I've upgraded from CS2 to CS4 on my WindowsXP, and my question is, can i now safely remove CS2 from my program roster without impacting any of my CS4 applications?

If you're low on disk space, uninstalling CS2 will accomplish NOTHING. If you've reached this point, you need a new harrdrive.
Working with a system drive with under 20% free space is a disaster waiting to happen.
Bob

Can I upgrade from CS2 to CS4 and skip CS3?

Can I upgrade from CS2 to CS4 and skip CS3? It would save me time.

Colin,
>But I did exactly what everyone on here said they did, went onto adobe.com to do our research, saw that the upgrade works from CS2-CS4
Adobe shows there are multiple versions of the suites on their site and clearly points the way for purchasing at the Adobe Store. Just for the heck of it, I also went to MacMall.com and MacConnection.com, two well-known online resellers. I checked their Adobe CS4 upgrades, and they clearly indicate which older versions they are meant to go with. Not quite so clear from MacZone.com and a few other reseller sites I visited.
>I am an IT person for a printing company, and as such I spent hours upon hours preparing for this transition.
It took me just a few minutes to find the correct version I needed.
>no one can tell the difference, and most vendors don't know it exists. We could help you, but you didn't buy it from us."
Maybe the reseller you bought from is just sloppy and didn't mark the SKUs properly. But how is this Adobe's fault -- particularly when other vendors can and DO get it right?
Also as both Mac and Win upgrades are pretty much determined and marketed the same way, what does this sloppiness have to do with Mac market share?
But that said, there is enough good information on the Adobe site that should trigger some questions if you as the IT guy have any doubts and are responsible for buying for your company. At the least, doesn't it make sense to call Adobe and ask which SKUs you should buy? It could've saved hours of research time.
If you truly did your research and purchasing carefully and were still fooled, I suggest you start with a complaint to the reseller who sold you the goods.
Neil

Photoshop CS4 extended upgrade problems.....Help!

I am using Photoshop CS3 (registered and activated) on my old computer.
I built a new computer and want to install CS4 extended on it. I purchased a Photoshop CS4 Extended update from Amazon for $342.99. During installation of CS4 on my new computer I entered the serial number. The next page that pops up is Upgrade Check that asks: 1) Select product that you already own: The only choice is Adobe Photoshop CS3 Extended and 2) it asks for the serial number. I am upgrading from Photoshop CS3, not the extended version, so it will not accept my serial number. Photoshop is installed on a trial basis right now.
I tried installing Photoshop CS3 on the new computer but that did not help and CS3 did not recognize the CS2 installation disk that I put in the CD drive to prove that I was allowed to install a CS3 uprade.
The new computer I am trying to install on is an Intel i7 920 processor on a Gigabyte GA-EX58-UD4P motherboard, with 12Gb RAMM, a Sapphire Toxic Radion HD 4870 graphics card, and running Windows XP pro 64 bit. I installed the operating system on the D drive. This computer is not setup to connect to the internet.
I am also trying to install Adobe CS2 Creative Suite (everything except Photoshop), but the CS2 installation does not recognize the Adobe CS1 disk 1 when I put it in the CD drive as requested.
This is all very frustrating considering how happy I have been with my Adobe software all the way back to Photoshp 5. I called the 800-833-6687 number and after playing phone tree for a while was informed that I was calling outside their hours (at noon on Sunday) even though the webpage I got the number from says they are available 7 days a week.
It was bad enough that after spending $195 to upgrade to Photoshop CS3, 3 weeks later Adobe announced Photoshop CS4.
Thanks in advance for any help,
Steve

You do like making things complicated don't you?
From your message I deduce that you purchased an upgrade that is not in the upgrade eligibility path from the version that you had.
It's not logical but then what is these days in Adobe marketing? The only solution seems to be to get back on the telephone.

CS5 Extended Upgrade -- No CS2 Option

I recently upgraded Photoshop from CS2 to CS5 Extended (I bought the CS5 Ex upgrade on Amazon), but the CS5 Extended installer actually didn't recognize CS2 as a valid upgrade path (only CS3 Ex, CS4 Ex, and CS5 were in the "qualifying" dropdown). So my CS2 serial didn't work. Even though Adobe seems pretty clear on this:
http://www.adobe.com/products/photoshop/photoshopextended/upgrade/?view=available
So I had to call Adobe, and spoke to three different reps who said 3 different things -- (a) CS2 was not eligible as an upgrade path, (b) CS2 Extended was necessary (is there even a CS2 Extended?), and (c) that it could be done, but it's called an "upsell" and it's at a higher price point than the upgrade.
None of these fit what Adobe has on their site though...
Eventually they said that they were sorry that I was confused (I didn't want to debate) and they gave me a special process/code to bypass get by the CS2 omission. So although it was a bit frustrating to waste that time on the phone after the Adobe site was wrong, I'm glad that Adobe has a way to work it out.
But I though it was odd that the CSRs would not recognize the problem/discrepancy, and I don't feel like going through this again when I need to install CS5 Ex on a new computer (since I know my CS2 serial still won't power the CS5 Ex installer).
Anyone else upgrade from CS2 to CS5 Extended and have this issue (I saw one other guy on this forum have the issue but I have to figure more people have had it, and that Adobe has to fix/catch this)?

Thanks all for the replies/help. I've marked the answers as helpful/correct, and yeah, I guess most of the retailers I checked didn't make the differentiation.
Maybe Adobe was originally going to "two-tier" the pricing, so maybe that's why there are two different products that are basically the same?
Either way, I guess I've been out of the SN/upgrade loop for a while. I appreciate the help and patience with my ignorance

If upgrade from CS2 to CS 3 can I still use GoLive ?

If I upgrade from CS2 to CS3 with Dreamweaver, can I still use/run GoLive to maintain existing GoLive files for a time, until I make the transition ?, or once I install CS3 I need to transition right quick ?
thanks if anyone knows the answer to this ... Laura

> In my case, once I installed and activated CS3 my CS2 apps stopped working. Was GL CS2 excluded from this shutdown?
What do you mean by stopped working? Did you get an error message when launching the apps?
John

Installing Photoshop CS4 Extended upgrade on my Mac Pro. query

Hi all I do hope you can help me. I have just purchased ps cs4 extended upgrade for my Mac. On attempting to install the istall program checks my system profile then asks me for the serial number for the new product. all well up to this point, then on the next page it tells me it cannot find an existing product to upgrade from and asks me to insert the serial number of the qualifying product. I have the full version of cs3 standard on my Mac so i insert the number. Ok so far. on the same page it asks me to choose my qualifying product showing cs3 extended in the box. However when I try to insert cs3 standard I find there is nothing to change to only this one option. On the adobe website it clearly shows that I should be able to update from the standard version to extended. Can anyone dvise me. I purchased the upgrade from Apple and I note it is the international version.

Thank you for your Help, just come off the phone to Adobe. I had to put a Challenge code in as it was as you suggest the wrong package only allowing Upg from CS3 Extended. All sorted now thanks to a very patient and helpful Adobe guy. Have since updated and everything seems ok even though I am on Snow Leopard.
Thanks again Denis

Photoshop CS4 Extended Upgrade Problem

I tried to install CS4 Extended Upgrade, and when it asks what previous version I have, the only version that is listed is CS3 Extended. I have Photoshop CS. How do I go about upgrading?
I hope I purchased the proper version, as there is no mention of prerequisite versions on the outside of the package OR on the inside.
I asked Adobe support 3 days ago now and have yet to hear from them, so I thought I would ask on here. Thanks.

Nothing anyone here can help you with. Wrong serials/ installer packages having been sent out to people happens a lot, but only sales can manage such issues...
Mylenium

"Response Code" needed to install CS3 (upgrade from CS2) - cannot get through on 'chat'

How do I get a Response Code for installing CS3 (upgraded from CS2) on a new computer? I used to be able to call for the code but there is no phone support anymore. I have spent 3 days trying to connect through chat which is supposed to be available 24/7 and it says 'chat is unavailable at this time'. I have no way of installing my software. Please help adobe.

Okay so I spent a further 2 hours on hold this morning and actually forgot I was on hold until I heard the beep beep beep of disconnection! GARRRRRR
Anyway, after a nice visit from my family to celebrate my birthday, i got back on the phone this afternoon.
5 minutes later I was speaking to a Technical Support guy who was extremely helpful, did not ask me to repeat trouble shooting steps I had already taken, listened to me carefully as I explained the problem and diagnosed, fixed and activated my software within 30 minutes.
Resolution of the problem: they gave me an updater checker response code which worked immediately. Ctrl/Shift+dbl click on the broken update cheker page and up came a back door screen. Just a few digits later and PRESTO my software is up and running like a dream. Activation was smooth and registration no problem.
THANKS!!!
Now i just have to figure out how to tell Acrobat Prof 8 where the damn .dll is on my 64 bit vista computer - having already installed acrobat professional without telling it where to look because I didn't think the install was going to work anyway. Dang.
Off to the KB files for me.

Upgrade from CS2 to CS3? (for Windows XP)

Hi, guys. I'm new here. And I only signed up for the forums so I could ask someone for help!! Haha! So, here goes......
I recently started using Adobe CS2.
I signed up for the 30 day trial of RadLab by Totally Rad. It worked fine, but my trial expired before I could finish the photos I had been editing. So I uninstalled the RadLab trial, signed up for a new trial with a different e-mail address, and re-installed it. Only, this time, RadLab wouldn't work. So I contacted Totally Rad and the guy told me that RadLab won't work on CS2. It has to be CS3 or higher. (I'm still confused as to how RadLab worked for 30 days on my CS2 if it supposedly only works on CS3 or higher)...
So, now, I am looking to upgrade from CS2 to CS3... but I don't know where to look. I tried Google, but nothing seems to match what I'm looking for. I would hate to upgrade all the way up to CS5, because I don't think my PC could handle it. (I've been told that CS5 takes up a lot of room, and I don't think my computer is strong enough to hold it all. My memory capabilities are very limited. Even with CS2, I couldn't open/edit much all at once.)
I say all that, to ask this...
How do I go about upgrading from CS2 to CS3, and it not cost me an arm and a leg? I'm on a super-tight budget ($150 is the absolute highest I'm willing to go). I'm unemployed and money is extremely tight.
Thank you in advance for your help!!

Countrydust73 wrote:
I signed up for the 30 day trial of RadLab by Totally Rad. It worked fine, but my trial expired before I could finish the photos I had been editing. So I uninstalled the RadLab trial, signed up for a new trial with a different e-mail address, and re-installed it.
I don't want to burst your bubble about using Photoshop CS3, but I would expect any software with good trialware security to not work twice on the same system no matter whether you sign up with a different eMail address. They'd be stupid not to have it work that way.
If you need the software to get your project done, why not actually buy it?
You're no doubt expecting to derive value from your project... Shouldn't the people who worked to create the software you're using derive some value from their work as well?
I can appreciate your being on a budget, but the old saying "if you want to play you have to pay" comes to mind. I'm sorry to be blunt.
-Noel

Upgrading from CS2 Suite (Win) to CS5 Suite (Mac)

Over the last few days I have twice called Adobe UK sales and have been assured that I can easily upgrade my Windows CS2 suite to a Mac CS5 suite.
I was told that all I have to do is enter the CS2 Windows serial number during the CS5 Mac installation and it will be accepted.
However I have found no mention of this anywhere on the internet.
Has anyone been given the same or conflicting advise by Adobe for this type of scenario?

Adobe are even contracdicting themselves re CS5 upgrades.
I was told by the UK sales team that I wouldn't need to submit a letter of software destruction upgrading from CS2 Windows to CS5 Mac.
However, the Adobe on-line representative said I would.
I can understand this requiurement for a straight platform swap of the same version.
However, if I am upgrading, I surely need a valid suite to upgrade from?
If I destroy my CS2 I will no longer have a valid suite any longer!
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With these uncertainties, contradictions and complications I have now cancelled my order.
Thanks again for your help.

Upgrade from CS2 / 5 TO Creative Cloud

I am working in Amdocs Israel and we just purchase your Creative Cloud product.
1. Can you please explain what is needed to do an upgrade from (CS2 / 5 --> CC) ?
2. Does such upgrade can impact plug-in we develop on Adobe Illustrator ?
Best regards,
Baruch Cohen.

you can upgrade from cs3+ to cc,
1. Can you please explain what is needed to do an upgrade from (CS2 / 5 --> CC) ?
go here and sign up using the special offer-complete link.
2. Does such upgrade can impact plug-in we develop on Adobe Illustrator ?
yes, your plug-in may, or may not, be compatible with versions it was not designed for.

Upgrade from CS2 Education to CS5 Full Commercial?

Hello,
I'm new to this forum. I have a question regarding upgrading to CS5. I don't think there's been another question on this specific question I have. If there is, sorry for posting it again.
Basically, I have a copy of the CS2 Design Premium Education version. Now I would like to upgrade it to the CS5 Design Premium Commercial version. I didn't need to work from home previously, so never really needed the commercial licence for my laptop. But now it's time to get one so I can work anywhere.
I know there is an upgrade from CS2 to CS5 version that I can purchase but it doesn't tell me if it can be used on the Education version too.
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Thanks heaps.
Leanne

You brought up a few issues here.
(1) If you bought an upgrade that you cannot use, please call Adobe Customer Support (via phone) and see what can be done to let you return the software. There should not be any problem if this is within 30 days of purchase, but even if not, they should be supportive. If the first agent you speak to can't assist, ask for their supervisor.
(2) The copy of CS3 that was installed on your Mac by your employer is likely a volume license which cannot be upgraded via a standard upgrade license. Note that if your employer installed the software using their volume serial number, that software license belongs to your employer and not you personally. It that employer is in fact your ex-employer, you no longer have legal rights to use that software which was licensed to your ex-employer. (Note that purchasers of volume licenses cannot unbundle a volume license by either giving away copies such as to former employees or sell such copies!)
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