Activating a try and buy product
I have just purchased a serial number to activate my try and buy photoshop elements only to discover that i bought photoshop elements 12 but my trial product is photoshop elements 11. I was going to just download the newer version but I'm afraid my I'll lose the photos on elements 11. Also, i only have mobile broadband so downloading a large product might be difficult. Any suggestions?
Photoshop Elements Help / Use Backup, Restore to move catalog | Organizer | Elements 6 or later -
http://helpx.adobe.com/photoshop-elements/kb/backup-restore-move-catalog-photoshop.html
Similar Messages
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Hi, I have just purchased a new Macbook Pro. Whenever I try and buy anything on the internet (via Safari) on any website it will not allow me to add products to checkout. Has anyone else experienced this problem or can suggest a fix? Many thanks!
On all shopping sites, or only some? What happens when you try?
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i put money to my itunes account. and now when i try and buy a song it keeps saying that it has to charge my card. why wont it let me use the giftcard money? how can i fix this?
If you still have your old card listed on your account then try selecting the 'none' option and remove it and then try entering the card's details from scratch. If that doesn't work then what is the full error message that you are getting, and the card is registered to the same name and address (including format and spacing) that you have on your iTunes account ?
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i got a itunes gift card and when i try and buy some thing it asks me for my credit card details how does that work when i have £15 on my fone that i got on a gift card? as i am trying to buy a song and it is starting to really cheese me of now where it keeps asking for credit card details is there a way round it with out having to use a credit card?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I can buy individual episodes of TV series however when I try and buy a full series I get a 5002 error. Any ideas?
This Apple article might help ya out -> iTunes: Advanced iTunes Store troubleshooting
"Error 5002"
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue. -
Every time I try and buy something on the App Store I am asked a sucerity question is there a way to stop them thanks
Yes, once you correctly answer them and verify your ID, the requests will stop until you make changes to teh account again.
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I try and purchase a song and get a disabled message, any suggustions on how to fix it. Thanks
Contact itunes support
http://www.apple.com/support/contact/ -
Can anyone tell me how I find my balance.. This is crazy.. Every turn I take I have to input my itunes identity.. Its ******** this should be soo complicated or am I just an idiot?? If I am fine!! I still need help!! LOL !!
I've tried to make a purchase and it wants to charge my credit card.. Where did the $10.00 go that should be to my credit from the gift?? ARG!!!! Thanks to all for letting me vent.. Any help greatly appreciated...The Mac App Store prices do not include local sales taxes. The tax is added to the total before your sale is complete. Your gift card credit total is not enough to complete the sale, so you are being given the opportunity to add a bank card that will be charged the remainder of the amount. Your other option is to get another gift card and bump up the credit balance in your account.
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In-app purchases not working please help
If you are getting a message to contact iTunes support then you can do so via this page and ask them for help (on thses forume we won't know why it's appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I dont know how to fix this. Any suggestions?
What is the exact wording of the error message?
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Someone help me, I need to download Apps for college.
I refer you to a very good Apple information page on this subject.
https://discussions.apple.com/docs/DOC-4551 -
Why does it say my Apple ID is disabled when I try and buy something in an app?
See subject line
No one here would be able to answer that question. See this support document for help support.apple.com/kb/TS244 or contact iTunes support
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I try and buy a song in itunes. But, It keeps taking me to the security questions in which it won't accept. Thanks
Also I now can`t access any of my itunes library and am concerned that if I remove it from my computer I will lose everything as I have no option of accessing and therefore backing anything up. Any ideas?
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I wanna buy I movie but ever time I try and reedem my 15$ iTunes card it keeps on saying " card is not activated properly"
Like all gift cards, iTunes Gift Cards have to be activated by the retailer at the store where the card was purchased and that message makes it sound like that did not take happen. So perhaps that is the issue and you might have to take the card and the receipt back to the store and have it activated.
If the card was truly a gift and you don't have the receipt, then look here for help,
http://support.apple.com/kb/TS1292
If nothing on that website works to get this resolved, there is a link where you can contact iTunes support. You may need to do that in order to get this straightened out. -
Activation server shut down for Creative Suite 2, Acrobat 7, and Macromedia products
Effective December 13, Adobe disabled the activation server for CS2 products and Acrobat 7 because of a technical glitch. These products were released over 7 years ago and do not run on many modern operating systems. But to ensure that any customers activating those old versions can continue to use their software, we issued a serial number directly to those customers. While this might be interpreted as Adobe giving away software for free, we did it to help our customers.
If your software is affected by the activation server shut down then you will receive an error that the Activation server is unavailable. The specific affected products are as follows:
Acrobat 7.0 - Windows
After Effects 7.0
Audition 3.0
Captivate 1.0
Contribute 2.0
Contribute 3.0
Creative Suite 2.0
Director MX 2004
Dreamweaver MX 2004
Fireworks MX 2004
Flash Paper 2.0
Freehand MX
GoLive CS2
GoLive 9.0
Illustrator CS2
InCopy CS2
InDesign CS2
Macromedia Studo MX 2004
Photoshop CS
Photoshop CS2
Photoshop Elements 4.0
Photoshop Elements 5.0
Premiere Pro 7.0
Production Studio Premium
The activation server being shut down will not affect currently installed and activated Adobe software. You will only face this difficulty if you need to reactivate the software.
To remedy this difficulty we have made available a version of these software titles that does not require activation for Users who have previously purchase the affected software. For additional details and specific links to the software please see:
Error: Activation Server Unavailable | CS2 products, Acrobat 7 - http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.html
Error: Activation Server Unavailable | Macromedia branded products - http://helpx.adobe.com/x-productkb/policy-pricing/macromedia-legacy-activation-error.html
If the software title you have purchased is affected by the activation server being shut down, but is not available for download in the previously referenced pages, then please contact our support team at http://www.adobe.com/support/chat/ivrchat.html. Please be aware our support team will not be able to provide assistance for downloading or installing the Creative Suite 2 software.
System requirements
Creative Suite 2 software was only designed to run in the following operating environments:
Mac OS X v.10.2.8–v.10.3.8. PowerPC® G4 or G5 processor
Microsoft® Windows® 2000/Windows XP. Intel® Pentium® III or 4 processor
Extraction instructions
If you are receiving a message to insert disc two please see the following extraction instructions:
In the English version of the software the file CreativeSuiteCS2Disc2 extracts to C:\Creative Suite\Adobe Creative Suite 2.0\. CreativeSuiteCS2Disc1 and CreativeSuiteCS2Disc3 both extract to C:\Creative Suite CS2\Adobe Creative Suite 2.0\.
Please copy the contents of the C:\Creative Suite\Adobe Creative Suite 2.0\ folder to the C:\Creative Suite CS2\Adobe Creative Suite 2.0\ folder and you will no longer be prompted to insert disc two.
Additional information
Some Users have reported success getting Creative Suite 2 to install under Windows 7 64-bit. Please see http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/windows-7-is-n ot-compatible-with-adobe-photoshop/6f1b4955-7166-4b8f-ad9b-5d19150f803f for more information.
Still facing installation difficulties?
If you are experiencing an installation issue with the software currently available I would recommend creating a new thread in the Downloading, Installing, and Setting up forum - http://forums.adobe.com/community/download_install_setup. If you can please make sure to include the following:
• What software are you trying to install?
• Which operating system are you using?
• Was the software previously installed prior to downloading the non-activating version currently available?
• What specific error messages are you receiving when trying to install?
Please also see the original discussion on this topic at http://forums.adobe.com/message/4919014#4919014.Hello Jeff.
EN version is not so eaqual in all with CZ version, I have PREMIUM one, not Standard.
So I download these EN versions and Acrobat 7Pro separately.
It look that it works, I have it installed on my presentation laptop. I ussualy work on PC and laptop is for bussines trips mostly.
When I was working on my PC I found in menu one interesting option. I have installed CS2 in 2010 so it works OK, still in CZ. What I found in menu is called "Licence Transfer".
I didnt try it because I dont want to loose my activation on PC, but could you please say to me what does this option means?
Is it possible to copy licence on flash disk and use it on laptop, but it still be in PC also? Or it is only for deactivation, so you will loose it, and after this you can do new activation (which is impossible by server shut down)?
And one question to the end, if I buy some later version like CS4 or CS5 (from some graphic studio which have one licence to sell-transfer) so do Adobe plan to shut down server too, for CS4, CS5 or after this non user/customer friendly solution (I mean for CS2) will Adobe do some application which we can install on our local PC and this app will say to CSxx "Your licence is OK, just continue in work" ?? --- this would be much better, I think if Adobe do this so it will be the same like no-activation versions in EN only but without so many complains and impacts on your customers.
Thank you for reply me
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