Activating acrobat pro

I just bought a monthly subscription to acrobat pro. I have not received a product key. I downloaded it, but it won’t open. When I click on the app, it grays out.

Try signing into the web site for your subscription whether that's Acrobat.com or Creative Cloud first and then try to launch Acrobat. BTW you don't normally get a Serial Number with a Subscription service.

Similar Messages

Activation acrobat pro XI est non résolue

Hi,
j'ai vu que qqn prétendait avoir résolu l'activation or c'est faux : il ya des cas particuliers :
Ca ne fonctionne pas : j'ai installé mais je ne peux pas activer . Il ne reconnait pas mon numero de serie . Alors peut etre que ce que j'ai telechargé n'est pas le bon produit
Alors comment faire pour telecharger le bon produit ? Les descriptions qui s'affichent sont différentes de celle du certificat de licence .(cf capturebug2)
Il na pas bugué au début de l'installation quand j'ai saisi le numero de serie pourtant
"Clients CLP : vous avez accès aux téléchargements pour les licences achetées au moyen de votre identifiant de déploiement, à condition que le logiciel soit disponible sous forme de téléchargement"
De toute façon , ce n'est pas simple du tout dès le début :
1- on a une adresse mail ID Adobe , oui, mais pas de mot de passe
2- j'ai reinitialisé le mot de passe pour en avoir un
3- sur LWS j'ai saisi tout ce qui était demandé dans telechargement
4- j'ai installé le produit
5- première ouverture j'ai dit oui que je voulais enregistrer : il m'a fait modifier le compte (pub, profil)
5- aucune proposition d'activation ensuite
6- des heures passées dans l'aide pour trouver une réponse sans succès
7- j'ai compris qu'il fallait sélectionner le menu aide au lancement de l'application et trouver activer
8- or il n'ya aucun lien activer ou desactiver dans le menu aide : il ya juste "completer le profil d'adobe Id"
9- quand je vais sur le compte, cf les captures que je vous ai envoyées en pj,, j'ai essaye "d'enregistrer de nouveaux produits" vu qu'aucun n'était enregistré: J'ai écris le numero de serie avec les tirets et sans les tirets sans succes : pretend qu'il est invalide (cf capturebug)
Voilà mes manips , qu'ai-je fait de travers pour ne pas pouvoir activer ? je ne veux pas être bloquée dans 7 jours
Merci de bien vouloir m'aider

Hi Sara,
In fact, my acrobat pro XI is an educational one so we don't have to register or activate it
tha't why it doesn't appear in the help menu and on the site. It's a pity that adobe doesn't explain it anywhere in the beginning to avoid long time to search for nothing
If anyone has the same problem don't worry it's normal : install ok - no register and no activate for "licences en volume"
Thank you for your help
have a good day

Acrobat Pro Ext 9 always crashes, error 147:6 (I'm traveling & need help!)

I installed (from CDROM) and activated Acrobat Pro 9 Extended a week or so ago on my laptop, Windows XP Pro. I used it several times without any problem. I left my home yesterday on a one month trip, mostly out of the US but in the US until tomorrow. So now it crashes.
I tried to Print to PDF yesterday from another program. Acrobat started to open then crashed. If I open it by itself, as soon as I try to do anything, even just Help/About Acrobat, it crashes with a message:
'You cannot use ... Repair by uninstalling or reinstalling .... 147:6 "
Even if I just open it and wait, within a little while it will crash. I've attached a screen copy of the exact image.
I don't travel with original cdroms, so I cannot simply uninstall and reinstall. Is there anything I can do or am I SOL?
Thanks.

I hope you get all your money back promptly! How frustrating.
If the seller was selling the software as new, that was probably just a scam or his source was unreliable.
For purchasing used software, it's possible the seller did not realize that the Acrobat had to be deactivated first. You could request verification of the deactivation prior to purchasing used software. That would at least allow you to make sure the seller understands that deactivation is necessary. The license is good for two computers and if it is installed on two computers, each installation would need deactivation, otherwise the buyer would be sharing a license and breaking the license agreement.
As for why the program ran for a bit, maybe there was temporarily one activation available for that serial number. The error message makes sense because a missing or corrupted serial number file would be replaced during reinstallation and reactivation.

Acrobat Pro 9.5 on OS 10.6.8 - Activation issues - hd migration.

I use the creative suite 5 installed on a MacPro with os10.6.8.
I just changed the hard drive and I transferred all applications with apple migration assistent.
Now I have problem with acrobat pro 9.5. When I launch Acrobat, message appears: "Activation of the suite is required - Adobe Acrobat was installed as part of a suite. To activate Adobe Acrobat, start another component of this suite (eg Adobe Photoshop)."
I follow the instructions but does not work.
All other adobe applications instead work.
I also tried to reinstall the application but nothing has changed.
What can I do?
Thank you for the tips...

I searched the files SLStore and PCD but I have not found.
I thought they were corrupt or that the transfer was not complete.
I uninstalled and reinstalled everything ....... and now works ......
(the first time I re-installed over the old version ....... are bad)
Thanks anyway for the tips....

Acrobat Pro Formulaires: comment activer l'option visible à l'écran et à l'impression?

Bonjour,
J'utilise Adobe Acrobat Pro version 9.3.2 sur Mac et ne parviens par à activer l'option pour que le texte que j'écris dans les champs des formulaires soit visible à l'écran ET à l'impression.
En effet, lors de la création des champs de mon formulaire, lorsque je vais dans les propriétés d'un champ, sous l'onglet 'Général', on ne me propose que 4 options de visibilité:
Visible à l'écran
Invisible à l'écran
Visible à l'écran, invisible à l'impression
Invisible à l'écran, visible à l'impression
Je choisi donc visible à l'écran et cela se passe bien sur mon Mac, le texte que je mets dans les champs est bien visible à l'écran et à l'impression. Cependant, lorsque j'envoie mon formulaire à quelqu'un sur PC qui l'ouvre avec Adobe Reader, il parvient à voir le texte à l'écran mais il n'est pas visible à l'impression.
Quelqu'un aurait-il la solution à mon problème svp?
Merci d'avance
Marie

Mmmm ! Bizarre !!!
L'option que vous choisissez est bien la bonne : Visible à l'écran (et donc visible à l'impression).
Avez-vous essayé sur un autre ordinateur pour être sur déjà que le problème ne viendrait pas des réglages de Adobe Reader sur le PC qui est utilisé pour lire le document ? Sur un autre Mac et sur un autre PC ? Ça permettrait de réduire le champ de recherche pour ce problème.

Acrobat pro Download on new PC (I have an active subscription)

I have an active 12 month subscription to Acrobat pro. I have a new laptop on Windows8.1 and need to download Acrobat Pro again. All I can find is the trial version to download. Where do I find a link to download it so I can use it with my subscription? Thanks

Hi boatman45,
You can go ahead and download the trial version and license it via your Adobe ID.
The subscription is linked to your Adobe ID and there's no difference between the trial version installer and the full version except for the fact that the trial version is good for 30 days of usage.
You can download Acrobat 11 Pro from: http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Regards,
Rave

Valid Acrobat Pro XI still requires activation after 30 days

I already asked a similar question in a different sub-forum, but i was recommended to make a new thread here.
The problem is this:
We need to deploy Acrobat Pro XI to computers that are 100 offline. We used the Adobe Customization Wizard XI to make a customized install for Acrobat Pro XI. We entered the serial number and used the "Grant Offline Exception" button on a computer with Internet access, which worked fine. The ISX_SERIALNUMBER property is successfully added to the mst.
Adobe Support has earlier told me that all that is needed for offline activation to work is to have the ISX_SERIALNUMBER set in the mst. Still, Acrobat complains after 30 days that it needs to be activated. Is there some other magic that the "Grant Offline Exception" button does to the installation package that i need to be aware of?
The way the installation is run is:
we run setup.exe
setup.exe (i assume?) uses setup.ini
setup.ini contains:
[Startup]
RequireOS=Windows XP
RequireMSI=3.1
RequireIE=7.0.0000.0
Require64BitVC10RT=1
CmdLine=/sl"1044" /sall /rs
[Product]
msi=AcroPro.msi
vcrtMsi=vc_red.msi
vcrtDir=VC10RT_x64
Languages=1033;1044
1033=English (United States)
1044=Norwegian (Bokmal)
CmdLine=TRANSFORMS="AcroPro.mst"
[Windows XP]
PlatformID=2
MajorVersion=5
MinorVersion=1
ServicePackMajor=3
[MSI Updater]
Path=WindowsInstaller-KB893803-v2-x86.exe
So the bottom line is that i would like to know if this way of running the installation is correct, and also exactly what the "Grant Offline Exception" button does.
Thank you

Thanks for replying.
We are not ghosting the installation, it's a normal installation using the standard files from Adobe.
The installation process is as i described above.
I tried using the wizard again now, granting the offline exception with it, and saving it as an mst. According to point 4.2.7.1 in 4 Installation Workflows — Enterprise Administration Guide, this should occur: "The Wizard validates the serial number and saves the exception inside the MST."
I can not for the life of me see any references in the mst that an offline exception exists. PRESERIALIZATIONFILEPATH is not mentioned in the property table or anywhere else in the mst either.
All further help (if possible) will be much appreciated!

Problems activating the Acrobat Pro part of the CS 4 software.

I am having problems activating the Acrobat Pro program which is part of the Academic Version of CS4 -Design Premium that I bought. Once I finally got most of CS4 activated (and that had several problems as well!), I just kept getting the request to fill in my serial number. Each time I tried using the only Serial Number I had been issued, I would see imediatly a red "X" to the right of the "incorrect" serial number, along with a message that my time using the software had expired.
I have called and E-mailed Adobe several times now, and tried all of Adobe's suggestions: removed certain files, uninstall everything and the reload from the begining, do both, etc. So far, nothing has worked. As I said all the other probrams are now activated, but the only thing activated right now is my level of frustration with Acrobat Pro. Can anyone help me on this? I would really appreciate it.
Thanks,
ThomasE365

You do not activate Acrobat from the suite. You activate another program in the suite, then Acrobat should be activated. If you are having a problem, then I recommend de-activating, uninstalling everything. Run the CS4 clean script: http://www.adobe.com/support/contact/cs4clean.html
But on the offhand chance it is a license problem you can try this first: http://www.adobe.com/support/contact/licensing.html

CS6 Acrobat Pro requires activation -- AGAIN!

I bought CS6, installed it and ran it happily for two months, and then suddenly it said that Acrobat Pro was not activated. I posted a note in this Forum and was told to reinstall it with the same original activation key, which I did. It worked.
Now, two months later, it is suddenly telling me again that Acrobat Pro is not activated. I guess I know what to do (deinstall and reinstall), but this is very annoying to say the least. What is going on? Are you doing some automatic update which is wiping out the activation?
I am finalizing a book tonight, wanted to submit it tomorrow, but I guess I get to go to the office tomorrow, deinstall and reinstall, and hope I can get this book submitted on Monday.
Arghh.

I have my license number, so I thought I would open Adobe Pro X and activate it, but when I ask to open the application it simply does not come up. Nothing. No error message, nothing.
I checked again. I bought the software in mid-July and installed it shortly after receiving it.
The first episode like this happened 6 weeks later. My posting will be somewhere in this Forum. At that time, it not only did not come up, bot it actually disappeared off my system by itself -- it was no longer listed in the list of available applications on my system.
Today it is listed as an application, and has a list of the most recently accessed documents, but I cannot get the application to open at all.
I even tried right-clicking and checking the Properties for the application, and asked it to run in Administrator mode, but again it just disappeared off my screen and no application started.

Acrobat Pro IX License was activated and was working fine. Then it stop working application would not launch. I

My Acrobat Pro IX license was activated and was working fine. Then the application stop launching after an update was by Adobe. After a while I uninstalled the application successfully, logged on to my adobe account, viewed past purchases, re-downloaded the application successfully, activated the license and entered my serial number. The next day I get a pop up message that my trial licenses is set to expire in 29 days. I clicked again to activate my license and this time, the message stated that the license for serial number has been revoked.
How do I resolve this matter?
Darrell Rawlins

[discussion moved to Acrobat Installation & Update Issues forum.]

Activation of Acrobat Pro XI error with valid serial number?

During activation of my Acrobat Pro XI the error message appears:
"Serial number you provided is valid, but a qualifying product could not be found on this computer"
When I scroll "Product" pop-up menu, there is not Acrobat XI Pro...

You have purchased (or received) an upgrade. You must now prove you own Acrobat 9 or Acrobat X, by giving the serial number of your older (qualifying) product.

Acrobat Pro XI, Offline Activation Not Accepting Response Code

We have a Win7 PC, licensed for Acrobat Pro XI. We apparently have exceeded 30day limit. PC is not allowed to access Internet for Security reasons. We have gone through the Offline Activation process many time but it does not accept the Response Code.

No, it's not a part of Creative Cloud. It's just a standalone Acrobat Pro XI.
What I meant about "using the mst wrong" was that we run setup.exe, which i guess uses setup.ini. and in setup.ini under [product] "CmdLine=TRANSFORMS="AcroPro.mst" is added (the mst includes the ISX_SERIALNUMBER), but maybe we should try running the AcroPro.msi directly and apply the transform directly in the command line.
I know we could just try this, but it's essential that we are 100% sure that our solution works before sending it out to thousands of users.
I was in contact with someone from Adobe Support earlier who said to run this command: msiexec /i acropro.msi TRANSFORMS=AcroPro.mst /qn and "then you can check in TASK manager , you will see 4 MSiexec processes running."
That was kind of confusing. Exactly which processes they meant and how that proves that the activation was successful, I don't know.
The support guy told me that the only thing needed for the offline activation to work was to add the ISX_SERIALNUMBER to the mst, which we have. But then what does the "Grant Offline Exception" button in the Adobe Customization Wizard XI do? There must be some kind of magic that this button does that i can verify in the mst.
Also, I see the recommendations about posting this in the enterprise deployment forum, and I guess it could've been moved there, but I don't think it would make much difference since this problem remains the same whether it's deployed to lots of users or just one.
Thank you so much for any further help.

Valid Acrobat Pro XI says Activation Required after 30 days

Hello!
We have made an enterprise deployment of Acrobat Pro XI using the Adobe Customization Wizard XI. Since our environment is 100% offline, we added the Serial Number (that we in advance validated online) during the Customization Wizard, so that the application can install silently without any online validation needed.
Our problem now is that Acrobat still after 30 days says that it is not activated. Can this problem have come from the fact that at one time, after the deployment configuration was made, we remade/edited the configuration with the Customization Wizard, and used the same serial code as before?
Bottom line: Do we need to revalidate online and get a new serial number every time we make a change with the Customization Wizard?
If not, what else can cause Acrobat to believe that it is not activated, even though we are using a valid key?
Error message:
Activation Required.
Please connect to the internet. Activating Acrobat XI Pro is required today otherwise it will stop working.
Thank you in advance!

No, it's not a part of Creative Cloud. It's just a standalone Acrobat Pro XI.
What I meant about "using the mst wrong" was that we run setup.exe, which i guess uses setup.ini. and in setup.ini under [product] "CmdLine=TRANSFORMS="AcroPro.mst" is added (the mst includes the ISX_SERIALNUMBER), but maybe we should try running the AcroPro.msi directly and apply the transform directly in the command line.
I know we could just try this, but it's essential that we are 100% sure that our solution works before sending it out to thousands of users.
I was in contact with someone from Adobe Support earlier who said to run this command: msiexec /i acropro.msi TRANSFORMS=AcroPro.mst /qn and "then you can check in TASK manager , you will see 4 MSiexec processes running."
That was kind of confusing. Exactly which processes they meant and how that proves that the activation was successful, I don't know.
The support guy told me that the only thing needed for the offline activation to work was to add the ISX_SERIALNUMBER to the mst, which we have. But then what does the "Grant Offline Exception" button in the Adobe Customization Wizard XI do? There must be some kind of magic that this button does that i can verify in the mst.
Also, I see the recommendations about posting this in the enterprise deployment forum, and I guess it could've been moved there, but I don't think it would make much difference since this problem remains the same whether it's deployed to lots of users or just one.
Thank you so much for any further help.

My account is active and paying per month for Acrobat Pro. Why I cannot open files and the screen asks for serial number?

my account is active and paying per month for Acrobat Pro. Why I cannot open files and the screen asks for serial number?

I don't work for Adobe but it seems to me you might be signing in to Acrobat with the wrong Adobe ID.
Check the Adobe ID you use in Acrobat.
Check this Adobe ID on Adobe's to make sure that it has an active subscription.

Can I use a buisness version of Adobe Acrobat Pro on a computer that has already an active adobe ID with personal (non buisness versions) programms?

I have an Abode ID with Photoshop for private use.
For work I need an updated version of Adobe acrobat pro.
But how can I get it to work on the same computer?
Can I add a buisness version to the Adobe (private) ID?
Or can I use 2 adobe ID's at the same time?

I don't think there are such things as business and non-business versions of software as far as Adobe is concerned. How you manage the installations of the software you purchase from them is your call. If there is some protocol for doing this that is defined by your workplace then you should inquire with whomever manages that protocol.

Activating acrobat pro

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