Activating an (as is said alreday activated=code!) iTunes card

Hello,
having bought a new iTunes card and having tried in vain to access my account (password: having now bein resetted) when I now fill in the code it says: code already used???
This is the second time I have been waisting hours by clicking around and would like to definitely know whether this is the normal way apple functions because if so I will get rid of it soon.
Thanking in advance for any help!
Scorbo

If it wasn't properly activated by the retailer, there's little that can be done without the receipt. If the purchaser bought it using a credit card, they may have some recourse, but they need to take it up with the retailer who sold it.

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