Activating Backup Assistant

I am trying to activate the backup assistant. Have the app on my iPhone 4s. rec'd an access code from Verizon but every time I y=use it I get an error message. Have been trying to initiate a live chat with service rep but all roads lead to nowhere. The Verizon home page is not user friendly at all. Anyone have a solution???

Hello sled,
Help is just a post away my friend. It will be my pleasure to assist in getting Backup Assistant activated for you. May I ask are you able to access the web on your iPhone 4S without any issues? Also, have you used Backup Assistant before, whether on this device or a previous device? I would suggest removing the app, reset the network settings, reboot the device, re-download the app, and attempt the setup again. For steps on how to reset network settings, here's a link for you.
http://vz.to/19OMzKU
Let me know the results, just in case more assistance is needed.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport

Similar Messages

How to update backup assistant

I have tried and tried to update/upload my new numbers and such from my device to the VZW site. But it never gets there. What happens is everything that is on the site gets download back to my phone instead. Much I have deleted from my phone AND on the site MANY times.
Thanks all

Sorry, I have no idea on this one. I haven't used Backup Assistant since getting my Droid Eris. I also never activated Backup Assistant with the new account that I got with the Thunderbolt.
Hopefully someone else has more information.

Samsung Convoy Backup Assistant Not Uploading

This is my first time to use this feature on a new phone . The application downloads, however when I start the assistant it only gives me this option "Enter your PIN to restore data". I have not uploaded my data yet. Technical Support told me to delete the application and start from scratch. However, when I go to options there are only four selections, one is to "cancel subscription" which I have done at least four times. I still get the same thing. Also, I saw a question asking if this can be used for more than one phone number on the account. I believe the answer was 'no'. Is that correct if so why not? I would appreciate any help you can give me.- thank you

Hi cornseed, did you ever figure this out? From what you mentioned this being a new phone, it sounds as if you have an active Backup Assistant subscription that started on a previous phone. Is this correct? Once you download the app for the first time, then switch to another phone, Backup Assistant will prompt you to enter your pin (created during initial setup on previous phone) and it will upload your contacts to the new phone. Voila. What you can do is do forgot pin in the bottom corner to retrieve your pin.
If this is your first phone ever, we do have a way to cancel the subscription in the system and so you can start a new one. Send me a direct message (PM) with your contact number and I would be happy to resolve this for you.
Have a great day!

Backup Assistant - Lost Samsung Intensity II and re-Activated LG enV2

My son lost my Samsung Intensity II about a week ago. Before I activated my old LG enV2 I went online and ran the Backup Assistant on the Samsung. Since then, I have periodically received the following message on the LG:
Backup Assistant has encountered an account configuration error. To reconnect this device to the service, please delete Backup Assistant from the phone and download it again from Get It Now, then install. Log into your account for more info - www.verizonwirelss.com/backupassistant.
From scanning these forums, I understand that this phone is one that is no longer supported by Backup Assistant. So how do I get rid of the reminder messages coming from Verizon?
Also, can I see the backup files on my PC so that I can manually enter my contacts into my old LG?

I've now found where I can see the contacts online. However, I have a family plan and the Backup Assistant will only let me see the contacts on the primary phone. It does not allow me to see the contacts on my phone. How can I get it to show the contacts for my number?
Finally found out that you MUST have a Verizon Wireless account for EACH phone to access you Backup Assistant Contacts. At least I can now see my contacts and can manually update them. TG this isn't a corporate phone with a ton of contacts!

Why is Verizon support for Backup Assistant so limited?

Folks, I have wasted a whole day looking for a solution to this problem. Perhaps this posting will save someone from wasting their time.
After over an hour on the phone with two customer support people and a wasted hour at the local Verizon corporate store, and endless hours searching for an answer online, I am at a dead end. There are hundreds of reports in these forums about problems with Backup Assistant (BA). There are instructions on the Verizon website that indicate BA will work if you follow the steps. It just ain't so. Seems to me all Verizon cares about is selling the latest and greatest smart phones.
Here's the story. Backup Assistant was working on an LG VX6100. It is a tedious program, but at least contacts could be backed up when it worked.
Today I transferred the 6100 to a new number for a family member, and activated an LG VX8300 for myself. The first phone customer support person directed me through the same steps numerous times and just couldn't believe that the menu options they spoke of were NOT on the phone. I was finally turned over to a second customer support person who directed me through exactly the same futile steps. I read them the same error message over and over again. It was: "Unable to retrieve catalog. Please try again later (3332)." Then I was directed to go to a Verizon store in town for help. Another useless venture. I brought along the following instructions which I found in one of the forums here:
https://community.verizonwireless.com/message/826595#826595
Correct Answer Re: VX8300 "No Application" Message, also an Error (3332)
SuzyQ CommunityLeader
SuzyQ Feb 29, 2012 8:42 AM (in response to Grove)
This response several months ago from MikeS_VZW - there IS a fix but as rep may have to look to find it -
We hear your! I have posted several things about not being able to access the Get It Now catalog on some older devices. Before, there was no way to get your access back to the catalog. You had to upgrade to a new device if you did not access the catalog between September and March 25, 2011. There has been a lot of feedback about not being able to access the catalog, so we made it possible to get it back.
Here's what you need to do to get your Get It Now access back on your older phone:
1) Ensure you are able to access other data on your phone (go to settings & tools> My Verizon or My Account) this does not charge megabytes, but does connect to data. This will ensure other data is working.
2) Make sure you don't have blocks on your line that is preventing you from accessing the Get It Now catalog (app blocks, etc.)
3) Take it into any Verizon Wireless corporate store (authorized dealers/premium retailers will probably not have this ability).
4) Explain your issue to them. If you are getting error 3332 when you bring up Get It Now, let them know.
5) A representative will plug your phone into a computer and flash the certificate/update onto your phone (we have articles in our information database to walk them through that if it's their first time.
6) Enjoy having access to your Get It Now catalog again!
This is new information. Before, the only option was to get a different phone. I know this sounds cheezy, but we do hear you. Lots of feedback came about due to this change, and although we tried to be proactive as possible to alert the affected users, there were some that fell through the cracks. Feel free to PM me or call customer service at 800-922-0204 for further information about this.
Good luck! And note it specifies CORPORATE STORE - that may be why you weren't getting anywhere before. Use the Store Locator (top right of your screen) to make sure you are dealing with a corporate rather than "authorized reseller".
The store clerk read it. After dinking around with the phone for 15 minutes he said he thought a software update for the LG VX8300 might help. He took it in the secret back room, and came out a few minutes later and said that they didn't have the latest version because the IT people hadn't made it available to them and probably wouldn't because the phone was an older phone. Apparently anything older than 4 years is ancient in Verizon's eyes. He suggested I might be able to get it directly from LG. He also said I could bring in the VX6100 and maybe they could transfer the contacts directly from it to the VX8300 if they could find a cable. However, that still leaves me with no Backup Assistant. That was that.
LG does indeed have updates available online, but it requires a special LG USB cable which I do not have. For instructions visit
http://www.howardforums.com/showthread.php/985182-Tutorial-VX8300-How-to-upgrade-downgrade-your-firmware-W-Pics
http://www.lg.com/us/support-mobile/lg-VX8300
Ideas, anyone?
This whole ordeal does not make me want to commit to a 2-year contract that comes along with new equipment.

I noticed that you posted this a couple of months ago... I just activated an old VX8300 as well and am having the same error messages. Did you have any luck getting it figured out?
I agree with you as well. I am getting married in June and do not want to upgrade to any kind of data plan for 2 years and after we get married we're switching to Sprint, not this Verizon garbage with the worst customer service that only cares about screwing people over in this terrible economy. (Sorry, enough ranting from me, just curious if you ever got it fixed? Thanks!)

Stuck in a sync request from Backup Assistant

I just got an replacement Barrage and am working with Backup Assistant but it's stuck in a sync request that didn't work.
Here's what has happened:
I backed up contacts to Backup Assistant from old phone. worked fine.
Looked at contacts on-line and they are all there and fine.
Activated new phone.
I pressed Sync on the online contacts, no error.
I picked up my phone and I think hit a button right when the download started. seems like it stopped/cancelled it or something
The contacts weren't put on the phone.
When I hit Sync on the web page now I get this message:
"We're still working on your sync request. We'll be done in a moment. (39125)"
and have continued to get this for 2+hours with nothing happening with phone. Anyway to reset this and start the sync over?
thanks

I would be glad to look into your backup assistant syncing error. Please on the phone go to menu>media center>browse and download> click on backup assistant and follow the prompts it should bring your contacts to your device. If you still experiencing errors please send me a PM and I would be glad to further troubleshoot and look at your account.
Thank you

Backup Assistant - (1 account, 4 phones of which 2 are smartphones with two backup assistants)

My husband and I each have a smart phone on one account. I have backup assistant and he has backup assistant. When I log into the verizon account online and click on the menu bar above 'My Services' then Back up assistant, it only shows my husband's backup assistant as his phone is the primary number on the account. Now, I have backup assistant and have sync'd my information and it has gone through successfully. Why can I not see my backup assistant contacts on the website? Why isn't there an option to select my different phone number (which is not the primary one) and see my backup assistant contacts? What if we wanted to sync all 4 of the phones on our account and wanted to see each backup assistant listing for each?
Please advise if there is a setting I may be missing or if this feature is/isn't available yet and if not, when will this be available as this is a necessary and required function for each phone number to see their backup listing under backup assistant.
Thank you,

TinTopeka wrote:
I am wondering about this as well....I didn't see anything posted here since Nov. Did anyone figure this out? My son lost his phone....I suspended it...reconnected it with a different (my old) phone....and now can't get his contacts (we each had backup assistant) , only my contacts to show up on "his" phone. I don't want him to have access to my numbers...but it appears to be the phone numbers that were stored in the phone when I used that phone.
You'll need to delete the Backup assistant app from the phone, and then reinstall it as a new copy with the phone activated with HIS number; then it will restore or sync back HIS contacts. (If all goes as it shouls; as budone said earlier in this thread, Backup Assistant has been having problems for weeks, if not months, and it may not work as it should.
Good luck!

Backup assistant My Verizon freezes does not load

When I click on the MY VERIZON - BACKUP link, the page changes to the Backup Assistant Plus, a menu appears but quickly disappears, leaving only the 2 tabs at the top (CONTACTS & TRASH). Then the REFRESH /RELOAD icon (2 circling arrows) comes up & never disappears. I tweeked my browser to accept pop-ups from VERIZONWIRELESS.COM. Is there something else that I should do?
My phone says that I had a successful backup today and that the b/u asst. is updated.
What else should do?

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.

Backup Assistant issue

Yes,Yes,Yes
Please see my posts under the user name T2G3
I have been given many different answers by Verizon online support, verbally by customer service, and by my local store... none of which have fixed the issue.
1) I was told to uninstall then reinstall backup assistant only to be told by my local Verizon store that factory installed software can't be uninstalled.
2) I was told to take my phone to BestBuy to have it reflashed (even though I bought the phone directly from my local Verizon store. BestBuy told me they can only reflash Samsung products.
3) I was told to go to the Backup assistant app under options and dial *73738# to reset BackUp assistant
4) Finally I was told to go thru the process of restoring my phone to facory settings in case I had corrupted software.... but this phone has done this since day 1 when it was taken out of the box and activated by store employees... so how is a restore to the phone's original state going to help???
Maybe if enough of us complain, they won't be able to continue to give piecemeal advice that is unhelpful.....
My phone is the LG Cosmos3

Simkee wrote:
So, I just got a replacement of my Samsung Reality in and I downloaded backup assistant on it. Unfortunately, while the backup assistant is downloaded properly, it will not open on my phone. I has no problem using it on my previous reality, but this one will not work. So, I went online and tried to sync my contacts with my phone, and it's been "syncing" for 20 minutes. This is ridiculous, why isn't it working properly? I have never had this issue before.
Hi Simkee,
I trust that the Backup Assistant issue outlined on your post has been resolved by now. Please keep in mind that some times a bad installation may cause the application to fail. Removing and re-installing application may resolve the issue. If you're still experiencing issues with Backup Assistant please delete application from your phone, power phone off and on, and then re-install the application.

LG Cosmos 2 --Backup assistant... It's baaaaaaack!

About 2 weeks after I got my new LG cosmos phone in August, I removed the annoying Backup assistant. It was always draining my battery at night. My contacts do not change much day-to-day, and there was no reason for it to be running so often. I followed instructions I found posted here, and went into Apps and under options I deleted it. It was gone and I was sooooo happy.
Suddenly, about a week or so ago, it magically reappeared, and again is running every night. Unfortunately, the delete option is no longer there, apparently because I already deleted it. Instead, my choice is "Reorder". This is a bit ridiculous. Any suggestions? Has anyone successfully got rid of it PERMANENTLY?? Thanks.

NoodlePoodle, with the LG Cosmos 2, Back Up Assistant is pre-installed. The only way to "delete" it would be to
perform a factory reset.
Reset Factory Settings & Tools (Restore Phone)
From the main screen, press MENU
Scroll to Settings & Tools, press OK
Scroll to Phone Settings, press OK
Scroll to Security, press OK
Enter Lock Code displays
Enter the 4 Digit lock code (default lock code last 4 digits of phone number)
Highlight Restore Phone, press OK
Restore Phone -Permanently erases all user data & resets settings to factory default. This phone will need to be reprogrammed.
Highlight Yes and press OK to restore default settings or highlight No and press OK to return to the Security list.
The application will still remain in the phone, you just wouldn't go through the steps of activating it once you set the phone up after the master reset.

Backup Assistant unable to sync - resolved

I recently got a new phone and was unable to get backup assistant to work properly. I ran it on my old phone first and verified that my contacts had all been uploaded. I activated the new phone and installed backup assistant. I attempted a sync and although it appeared to be successful, no contacts were downloaded to my new phone. Repeated attempts garnered the same result. I resolved the issue by editing my contact list online simply by adding a contact. I then performed a sync and all of my contacts were then downloaded to my new phone successfully.
Searching and digging through all the posts I was unable to find this simple solution so I thought I would post it myself.

Thanks for sharing your solution!

Loaded Backup Assistant on my PC and it won't Start any suggestions?

I wanted to transfer data from my old phone (not active) to my new phone (active) so I downloaded and installed Backup Assistant. When I click the Icon to open it it say it has an error and has to shut down. Any ideas what is wrong. Is there another way to do this (free). I can't tell if I can even access the old phone data to transfer it.???

Did you use backup assistant on the old phone to back up the contacts? If not, then you'll need to do that first.
Once the contacts are backed up, re-activate the new device (and if you already were using BU Assistant and your new device is activated, start here.)
Install Backup Assistant on the new device, when it asks for a pin say new account but use the same pin, and it should then detect a new device, and ask if you want to restore contacts. Say yes, and the contacts should transfer.
Let us know if this works, and if it doesn't, where does the process break down?

Can't get Backup Assistant to work on new phone

I just activated a Pantech Jest. I downloaded Backup Assistant (several times), and go to my online Contact list. But when I press the SYNC button nothing at all happens. Help!
Thanks,
Jim

Disgregard. I got it!
Jim

Backup Assistant shows no contacts on website

The Backup Assistant on my old Samsung Sway phone says it's working and has synced contacts as recently as today (when I did a 'Backup Now'). However, when I log in to the BA website, I get a blank contact list.
I haven't tried the Sync button on website as I'm worried it will overwrite the contacts on my phone with the empty list from the web.
How can I get at my backed up contacts?

Hello stewarte,
Thank you for reaching out to the community for assistance with transferring your contacts. May I ask did you get this issue resolved? If not then I hope that you still have your contacts in your Samsung Sway. There are two options on how to get the contacts successfully transferred to your new device. If you are still having an issue with the website then I recommend taking both devices to the store to have the contacts transferred without risking any data loss.
Another option is to create a new account in Backup Assistant with the Samsung Sway activated. Once you have done so, try syncing your contacts to the website again. If they appear online then you are free to activate the new phone. If they do not appear on the website then the first suggestion is recommended as a solution. In either case, please reply back with your findings from the decision you made. Once your contacts have been successfully transferred to your new device then I can open a ticket to have the website issue resolved for you.
Thank you...
ArnettH_VZW
Follow us on Twitter @vzwsupport

I work and live in China and my backup assistant plus isn't working

Here's my situation, I currently am living and working in China so I am no longer with Verizon. It has been quite some time since I used this phone and because of this I am no longer able to access my backup assistant plus account. I want to recover my photos but I don't remember what my ID is and the phone number Verizon keeps asking for is no longer in service. It's a long shot but does anyone have ideas? Thanks

We're sorry to hear about your backup assistant isn't working. However, since the account is no longer active you wouldn't be able to retrieve any information that was on the website.
SheritaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Activating Backup Assistant

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