Activating BT Sport

I'm trying to activate BT Sport on Sky whenever I try and do it.
I'm provided with this error on the website:
There's been a technical error – but you can still place your order online.
To order a Broadband and Calls package with optional TV, click here
To add BT Vision to your existing BT broadband package, click here
To order BT Sport on Sky, click here
To order BT Sport on Sky with BT broadband, click here
To order a new phone line, click here
To switch your calls back to BT click here
Ref# CON-0003
Anyone have any idea?
Thanks

Hi JE60,
Did you manage to get BT Sport activated? If not I'll be able to help. Please send me in your details uisng the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

  • Help please! I need advice on activating BT Sport...

    I recently had a call from BT following a complaint that I made. The Scottish lady who rang was brilliant and after getting advice here on a thread I started, I sent BT my compliments to her for fantastic service.
    Having sorted out my complaint, she then asked did I want to activate BT Sport on my Sky box. I did and she talked me through what to do. It involved taking out the Sky card and making a note of a certain number. I put the Sky card back in the box & she talked me through the stages of finding a screen on which I had to enter the number from the Sky card.
    Seconds later, BT Sport on my Sky box was activated. Magic!
    BT has just sent a new hub to a friend of mine, a BT Broadband customer. She doesn't know what she did with the paperwork that came with it - she's connected it in place of the old hub but she doesn't know how to activate BT Sport on her Sky Box.
    Can someone point me in the right direction, please, so that I can help her?
    Thanks

    Hi Taffy078,
    Thanks for the post.  
    Your friend can add BT sport via BT.com, here is the link for your convenience BT Sport on Sky 
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Order/activation BT Sport Failed

    I have tried to order and to activate BT Sport online a few times and have failed everytime can someone help, please?

    Try calling 0800 121 4505.
    You can click the white star next to this message if you think it was helpful.

  • Active BT sports

    I have been trying to activate BT sports for over a week now but I keep getting the error.REF# CON0003. I have phoned and emailed customers services several times but the problem still has not been resolved

    Hi Swarren1812,
    Welcome to the community forum. I'll be able to help you activate BT Sport. Please send me in your details using the "Contact The Mods" link found in my profile.
    Thanks
    PaddyB
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • BT Sports & Tv Extra. NOT UNLOCKING. Infinity 1 pa...

    Hello
    We are lifetime BT phone (domestic and business ) customers, but are new to BT Infinity 1/TV Extra (inc BT Sports 1&2, ESPN etc).
    The fibre and HH5 has been installed Tuesday and is working excellently, getting top speed consistently.
    youView box was installed Wednesday and 30hrs later still no BT Sports(which was the deal breaker for us)
    I have tried to activate via our MyBT, and it just says "Sorry there is a problem with your order". Furthermore our account says we don't have TV or Broadband. yet when I type the VOL no in, it comes up with all the details saying the order is fulfilled (and it gives two VOL no.s) whichever I select it correctly lists the items and says fulfilled and activated.
    CAN SOMEONE - hopefully a Moderator- assist in unlocking/activating BT sports & TV extra channels please.
    The order was made online (via a Money Saving Expert cash back/Sainsburys voucher offer).

    the saga continues - its alll abit too long winded to detai on here, but seentially BT have repeatedly canclled, reissued and generally messed up our order... we rang last week and finally thru begging were able to get the BT Sport app working so we coudl watch the NUFC match... but we still dont have BT Sport or TV Extra on the TV
    Customere Care continually state "the order is showing as Not Completed in the Background" - we get statements such as "Data Integrity Team will call you back and resolve it" - no one ever calls back apart from one Customer Care person who has now managed to cancel our TV EXtra order and reissue us a TV Essentials package for twice the price we agreed and had an order for
    - the whole thing is ridiculous... I'm not at the point of just emailing just abnout everyone in BT referencing the 1982 Supply of Goos and Services Act... namely we have paid for activation and not received it...
    the Infinity 1 BBand service so far has been generally excellent 
    so if anyone one here has access to the 'Data Integrity' Team - I'd willlingly accept help...

  • Unable to activate BT sport

    Hi,
    I've recently been set up with BT infinity after switching from Talk Talk.  However I am unable to activate BT Sport for the online app - I keep getting this error:
    There's been a technical issue
    Ref# CON-0003
    Tried phoning BT support but the phone line just plays a recorded message then cuts me off.  Is one of the moderators able to activate BT Sport on my account please for online app access only?  

    Hi Dhymers,
    Welcome to the community forum. I am sorry to hear about the problems you have had in activating BT Sport. I'll be able to help you with this. Please send me in your details using the "Contact The Mods" link found in my profile.
    Thanks
    PaddyB
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • 6 WEEKS ABND STILL CANT GET B T SPORT

    i get error6030 an vco19 ive deleted silverlight and downloaded the latest one off their sight 
     ive reset the time and date 
    i use chrome but tried mozilla
    but now gone back to chrome
    still the circle goes round and loads up 100%
    but still the error6030 and vc019 comes up
    im sick to death of bt sport as ive never seen it 
    just used hours and hours and hours up trying to get it 

    Firstly can I apologise for the length of this post ,but, there are clearly many of us 'customers' who are experiencing tremendous problems accessing BT sport. I have been waiting for 21 days now to receive BT sport and have been trying to keep a log if my dealings with BT. If you have the time to read and are experiencing similar problems as me then you may find the following quite cathartic. My apologies for any spelling or grammatical errors ,but, as you can appreciate trying to use the correct Queens English when dealing with BT is quite an effort! I hope you all understand my pain - all I want to do us watch some Football on the weekend!
    I have struggled for days to get the service i require with very little contact from BT. I had services installed at my house on Wednesday 4th September, it is now the 12th September and i still do not have the services i ordered. I have phoned BT on a daily basis to find out what is happening only to be told different things by different people on a daily basis. 2 days ago i was 'promised' (yes, 'promised') that i would receive a phone call from BT to explain the situation, to my bitter disappointment this phone call was not forthcoming and instead i received a rather 'general' text saying that 'BT were still working on updating their system to reflect the correct information'. What this is meant to mean to me as a customer is beyond me. I am still a customer waiting to be given correct information as to why i havent received the services i pay for. I find it very difficult to believe that in this day of high technology that it is impossible for anyone at BT to give me an exact reason as to why my services have not been installed. I also find it incredibly difficult to understand that why, when i log into MY BT and attempt to add BT Sport to my package (which coincidentally was part of my original package order , so why i need to do this is i do not know) the website informs me that there is no BT line at my property!?!??!???! It was installed by BT Engineers a week ago! I was informed yesterday that i should get in contact with the 'Easy Access Team' in order to find out why my services are not working. I am not sure if i can actually bring myself to wait another 30 minutes for a BT call centre to answer my call as previous attempts at getting a satisfactory response from BT employees has resulted in nothing but a lack of confidence on my part in BT's ability to provide a service which they so clearly advertise as being slick and 'hassle free'. To be quite honest i am now in a situation where i severely regret moving from my old tv provider(Virgin media). The difference in price i will be paying each month will be approximatley £11 less a month with BT, however, for all of the difficult phone calls and hassle i have endured over the last week i cannot help but think i should return to Virgin who offer a service that does what it says. Having previously worked in a technological field i am fully aware that technology sometimes doesnt do as we would like it to, what i cannot fathom , however, is the total lack of communication between BT as a provider and myself as a customer. No technological issue should ever get between the respect that a customer deserves of a service provider and i am appalled by BT's lack of communication with me especially when I am dealing with a communication company. Every person that i spoke with at BT has been incredibly patient and polite ,however, their inability to assist me with my problem has left me with nothing but feelings of disappointment and an inability to have any confidence in anything that i am told by BT. I would appreciate knowing immediately what the state of my recent order is. I would like YOU as a provider to supply me with BT sport to my account and NOT for me to have try and add it to my account through the 'MY BT' website. I would like to know immediately what you are going to do with regard to some form of compensation that i feel i am entitled to (phone calls each of 30 minutes or more from Thurday 5th September to Thursday 12 September excluding Sunday 8th September. I really do hope that somebody spends some time looking into the situation i have found myself in and does something so that communication with customers is of paramount importance, i do not care if there is a major issue with my service, i would simply have appreciated some form of communication informing me of what was happening.
    Friday 13 th phone call to bt again. Ask to be put through to the easy access team and get put through to the landline technical fault department. I need to speak to someone who deals with offline queries yet I get sent from pillar to post. Bt won't even put you through to the department you know you need to access,( I was advised the day previous that I need to contact the easy access team) I had to wait 20 minutes to be put through the department I wanted when I asked at the start of of my enquiry before they would put me through - why don't bt trust what their customers are asking for.
    A rather disgruntled BT Customer.
    14th September phone call 14:48 spoke to Wayne who sorted my bt sport and hd. He also confirmed that my payment was £22 a month like the original email said. Wayne activated bBT sport which added 27£ to my account and then immediately credited 27£ to my bill to avoid any charge. Surprise surprise when Wayne tried to help he was stopped in his tracks because there was no start date for my order or Internet!!!!!! Therefore nothing could be done to my account. Wayne told me he would pass this onto the offline priority team to deal surprise surprise they only work weekdays. I have now been told I need to wait until I get a start date for my bt vision and bt broadband before I can get bt sport or add any extras.
    Spoke to bt again 25th September (1hr 20 min call) with no resolution. Got through to a nice chap who was very sympathetic to my issues, he assured me he would put me through to a department where I wouldn't be " fobbed off"( his exact words)? Got through to technical department who tried to help but who told me I hadn't activated bt sport on my account. The Employee was quite rude when I informed him that it was part of my original order and continued to tell me hat the reason I didn't have bt sport was because I hadn't activated it! He informed me that my bt sport was activated on line which is a complete lie, it was apparently turned on for me 10 days ago yet after trying everyday for the last ten days I have still not been able to access sport online or through my tv. I was kept on hold to speak to a manager who tried to get hold of the Easy Access team but, surprise surprise that team had closed for the evening. I asked for bt to contact me for once, as opposed to me as a customer wasting my valuable evening time constantly phoning and was told this was not possible ! A communication company who can't contact their customers - that has to be a joke. I eventually convinced the employee to call me back after hey had carried out some research into the problem but was told she was going on holiday and ALL of her team were going on holiday as well so the earliest I could be called would be Saturday! I feel the situation is so out of control that I am losing the will to live and am yet again seriously regretting changing my service provider. I have never known a company to have such utterly incompetent systems in place that are clearly unable to provide a service that they claim they can provide. I am utterly fed up at phoning BT only to be told they cannot help at very possible step of the way. I requested bt sport back in July, it is now September and I still don't have the service I requested and pay for. God only knows when I will receive the £60 Sainsburys voucher that was part of the bargain. Maybe it will arrive just in time for me to buy some dead flowers to put on my grave. A very annoyed, angry, upset, dispondent, sport lacking customer (sorry, I don't mean customer do I? BT haven't got a clue what that word means)

  • What camcorders can I buy to support Final cut pro.

    My price range is up to $500. I need a good camcorder that is compatible with final cut pro.

    Depends what compatible means. THe Canon HV40 is tape based and is still available for $600. That's records to HDV and can be edited natively in FCP.
    As to other formats, nearly any camera will work OK with FCP, although I would avoid those that record directly to DVD.
    Virtually all other consumer choices today use AVCHD, which needs to be transcoded via Log & Transfer. Here is a list from Apple that is a few years old. Many of these models are no longer on the market, but you can find their nearest equivalent. One camera that isn't on the list are those made by GoPro. If you're active in sports like skiing, surfing, or biking and want to record action, look into their equipment.
    Good luck.
    Russ

  • XPRA error.

    the error has occured during the upgrade and it goes like this....
    LIST OF ERRORS AND RETURN CODES  *******
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    XPRA ERRORS and RETURN CODE in SAPR700HEC.YBA
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    1 ETP111 exit code           : "0"
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    XPRA ERRORS and RETURN CODE in SAPR700XD3.YBA
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    1 ETP111 exit code           : "0"
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    XPRA ERRORS and RETURN CODE in SAPR700ZE5.YBA
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    1 ETP111 exit code           : "0"
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    XPRA ERRORS and RETURN CODE in SAPR700WE4.YBA
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    1 ETP111 exit code           : "0"
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    XPRA ERRORS and RETURN CODE in SAPR700ZEA.YBA
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    1 ETP111 exit code           : "0"
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    XPRA ERRORS and RETURN CODE in SAPR700WE3.YBA
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    1 ETP111 exit code           : "0"
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    XPRA ERRORS and RETURN CODE in SAPR700WE5.YBA
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    1 ETP111 exit code           : "0"
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    XPRA ERRORS and RETURN CODE in SAPR700WE6.YBA
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    1 ETP111 exit code           : "0"
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    XPRA ERRORS and RETURN CODE in SAPR700WE2.YBA
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    1 ETP111 exit code           : "0"
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    XPRA ERRORS and RETURN CODE in SAPR700ZE2.YBA
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    2EEOL555 Object type '"BUS20370"' could not be generated
      Long text:
        Cause
          The object type could not be activated.
        What to do
          Select the function 'Check' in the object type and correct the error
          found. Then try to activate the object type again.
    2EEOL555 Object type '"BUS20350"' could not be generated
      Long text: see above
    2EEOL555 Object type '"BUS20310"' could not be generated
      Long text: see above
    2EEOL555 Object type '"BUS20300"' could not be generated
      Long text: see above
    2EEOL555 Object type '"BUS20310"' could not be generated
      Long text: see above
    2EEOL555 Object type '"BUS20360"' could not be generated
      Long text: see above
    2EEPU133 Errors occurred during post-handling "SWO_OBJTYPE_AFTER_IMPORT" for "SOBJ" "L"
      Long text:
        Cause
          During the upgrade, import post-processing &V#& was performed for
          object &V#& &V#&. Errors were reported.
        System Response
          The upgrade is interrupted.
        What to do
          You will find the error messages for post-processing &V#& directly
          before this message. First read these error messages and the respective
          long texts. You will find further information there on correcting the
          errors.
          If this information is not sufficient, look for error notes in the
          SAPNet - R/3 Front End. Keywords you can use for the search are
          the name of post-processing &V#& or
          the message numbers of the preceding error messages. The message number
          appears in the header of the long text display.
          If you enter a problem message for the error, enter the following
          information:
          the name of post-processing &V#&
          the message numbers of the preceding error messages
          the components in which the error occurred
    2EEPU136 The errors affect the following components:
      Long text:
        Cause
          During the upgrade or import of a transport request, errors occurred
          which affect particular components of the SAP System.
          The following messages list the components in which the errors
          occurred.
        System Response
          The upgrade or import of the transport request is interrupted.
        What to do
          Read the preceding error messages and their long texts for more
          information on correcting the errors.
    2EEPU137    "BC-DWB-TOO-BOB" ("Business Object Builder")
      Long text:
        Cause
          During the upgrade or import of a transport request, errors occurred in
          the component
             &V#& (&V#&).
        System Response
          The upgrade or import of the transport request is interrupted.
        What to do
          Read the preceding error messages and their long texts for more
          information on correcting the errors.
    1 ETP111 exit code           : "8"
    >>> PLEASE READ THE REPORT DOCUMENTATION OF THE REPORTS MENTIONED ABOVE <<<
    XPRAs are application reports that run at the end of an upgrade.
    Most XPRA reports have a report documentation that explains what
    the report does and how errors can be corrected.
    Call transaction se38 in the SAP system, enter the report name,
    select 'Documentation' and click the 'Display' button.
    >>> The problematic XPRAs are mentioned in messages of type PU132 above <<<
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    XPRA ERRORS and RETURN CODE in SAPR700ZE7.YBA
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    1 ETP111 exit code           : "0"
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    XPRA ERRORS and RETURN CODE in SAPR700ZE8.YBA
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    1 ETP111 exit code           : "0"
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    XPRA ERRORS and RETURN CODE in SAPR700ZE9.YBA
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    1 ETP111 exit code           : "0"
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    XPRA ERRORS and RETURN CODE in SAPR700ZE1.YBA
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    1 ETP111 exit code           : "0"
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    XPRA ERRORS and RETURN CODE in SAPR700WE1.YBA
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    1AETR012XProgram terminated (job: "RDDEXECL", no.: "01202800")
      Long text:
        Cause
          Program "&V#&", which was started in the background, was terminated
          abnormally.
        System Response
          The system created a job log for the terminated program.
        What to do
          Proceed as follows:
          Log onto the system in which the program was executed. The system is
          specified at the beginning of the transport log.
          Then call transaction SM37 to display the job log.
          Enter "&V#&" as job name and "DDIC" as user name.
          Restrict the starting date to the starting date specified in the
          transport log.
          For the other selection criteria, select only jobs with the status
          "cancelled". Then press <LS>Execute</>.
          A list of the jobs satisfying the selection criteria is displayed.
          You can display the log by pressing <LS>Job log</>.
          If the list contains several jobs, you can select the job with the ID "
          &V#&" with <LS>Display</> -> <LS>Job details</> or define further
          details for the selection criteria in the initial screen of transaction
          SM37.
          If the ABAP processor reports cancellation, double-clicking on the
          corresponding message in the job log branches to the display of the
          corresponding short dump.
    1AEPU320 See job log"RDDEXECL""01202800""YBA"
    1 ETP111 exit code           : "12"
    >>> PLEASE READ THE REPORT DOCUMENTATION OF THE REPORTS MENTIONED ABOVE <<<
    XPRAs are application reports that run at the end of an upgrade.
    Most XPRA reports have a report documentation that explains what
    the report does and how errors can be corrected.
    Call transaction se38 in the SAP system, enter the report name,
    select 'Documentation' and click the 'Display' button.
    >>> The problematic XPRAs are mentioned in messages of type PU132 above <<<
    please help out if someone else has faced this problem earlier.

    I got the same error when upgrading from 4.6c to ECC6
    In SM37 I found that job RDDEXECL is cancelled. Job log gives that
    The following syntax error occurred in program "SAPLSNR3 " in include "LSN
    "The type "BADI_NUMBER_GET_NEXT" is unknown."
    This can be solved by activating Enhancement Sport: BADI_NUMBER_GET_NEXT in txn SE18. Info can be found in OSS note 980194.

  • Have I been mis sold or am I missing something?

    I'm confused. I called bt for a quote for phone tv and broadband. I was quoted for the tv essential package. I can't remember conversation but obviously I confirmed sport channels were included as this justifies the price in my eyes from leaving sky.
    Fast forward and I have it all up and running but no sport. Called the other day, spoke to technician who said he couldn't activate it so he transferred me to another department. Lady told me she had ordered it and I'd get it on my tv within 48 hours. 4 days later I've no sport so called again. Again I'm told he can't activate it so transferred me to same department.
    Now she has just told me that sport is not included on the tv in my package as I don't have infinity, only on the app. She said I have not been mis sold as I wasn't told I could get it on the tv. But how am I to know that I could only have it on the app, why wouldn't the guy say to me on the phone that I'd only get it on the app or website?? On the bt main page where you choose your package, it states that bt sport on bt tv is available as a bolt on. When you then click on start my order, it states that this bolt on is free.
    This has now been referred to another department so they can listen to the original sales call. I've also asked them to listen to the call 4 days ago when the other bt woman told me she had activated the sports on my tele. I am very confused and wondering have I missed something very simple here or are they advertising it badly?

    Hi Emilydel,
    Welcome to the community forum. I can take a look at this for you. Please send me in your details using the "Contact The Mods" link found in my profile.
    Thanks
    PaddyB
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • £30 Activation Fee BT Sports - Sky

    Just enquired about getting BT Sports added on as I am now a Sky customer. 
    I have previously been with BT and well, the old adage if you've got nothing good to say don't say anything at all definatley applies. Sky are simply on another planet for TV and customer service. Fibre is 50/50, both are as good as each other. 
    But Jesus, £30 activaton and £16/17 for HD. Seriously cannot believe many people are coughing that up on top of a Sky Sports subscription. 
    I can deal being wihtout it just now but seriously gonna miss the CL/EL and some of the Scottish/English football next season. But simply cannot afford both and that activation fee is a killer. 
    Sad times. 

    That's not bad actually.
    Not sure why the lad on the phone couldn't have advised me of this?
    No activation fee, free HD for 3 months & free 2nd box for 3 months too.
    The only thing that bothers me is the 12 month contract due to the fact BT will probably do some good offers when the CL/EL starts next season as I heard there will be separate channel for that and it'll be a bolt on so I'll be paying for this and CL/EL separate on top of HD.
    Must be a bundled deal of sorts on the horizon, would be happy to enter a 12 month at that point. Just too many ifs & buts just now.
    Thanks though, good for thought.

  • HT204088 I subscribed with Al Jazeera sport channel via their app in the App Store ..but I faced a problem in activating the subscribed channel, I did contact them and they requested me to contact you in order to refund the payment .. How can I refund my

    I subscribed with Al Jazeera sport channel via their app in the App Store ..but I faced a problem in activating the subscribed channel, I did contact them and they requested me to contact you in order to refund the payment .. How can I refund my money ???

    Apple - Support - iOS Apps - Contact Support

  • BT Sport never gets activated

    Hello
    I had BT broadband installed on 16th Aug and expected BT sport (free HD as I ordered before 1st aug) to also be available on my SKY platform, it is not.
    I have rung BT every day and speak to 3 or 4 people each time who pass me between departments - average length of call is between 40-60 mins. I have given my Sky viewing card number every day and I am assured it will be activated within 24 hours - it never is.
    The situation is frankly ridiculous and very frustrating as no one seems able to complete such a simple order. I have lost all confidence in BT already
    Is there anyone who can help me, I have spoken to over 15 different support people thus far
    thanks

    Hi rubberfingers,
    Welcome to the community!
    Sorry for the problems you're having ordering BT Sport.  I can help you sort this out from here.  To get in touch, click on the "about me" section of my profile where you'll see the link to "contact the mods".
    Thanks a million,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Confirm BT Sport is Active

    How can i confirm i have registered for the BT Sport in HD Free for a year? I renewed a few months ago to lose the P2P throtling and also receive the other Standard channels and Sky Sports via Multicast but obviously i don't want to miss out on BT Sport free for a year in HD.
    IT SUPPORT TECHNICIAN - Comptia A+ Certified, MTA Qualified and MTSC qualified

    deano3693 wrote:
    How can i confirm i have registered for the BT Sport in HD Free for a year? I renewed a few months ago to lose the P2P throtling and also receive the other Standard channels and Sky Sports via Multicast but obviously i don't want to miss out on BT Sport free for a year in HD.
    If you have ordered BT Sport, it should be in your MY BT:
    BT Sport
    You are ready to watch BT Sport from the 1st August.
    toekneem
    http://www.no2nuisancecalls.net
    (EASBF)

  • BT Sport activation not working

    I have just switched to BT phone and Broadband. When I try to activate my BT Sport for use with laptop / App the automated checker keeps telling me I do not have Broadband. Clearly I do have Broadband with BT, so why can I not activate BT Sport?
    I can see on the forum I am not the only one to have had these problems. I have tried some of the solutions suggested, but it does not work.  Phoning BT has so far meant a 20 minute minimum wait for an answer on each occasion. 
    I am regretting leaving Plusnet, who were brilliant at customer support and responded promptly both by phone and online. But I am where I am.......so anyone any bright ideas what I can try?
    Thanks from frustrated in Somerset!

    Well, I managed to find myself in contact with the Executive Level Complaints team. My problem was resolved and BT Sport is now working.  I received excellent support from the ELC and can only say they did a great job.
    I hope some form of training for the rest of the BT support team comes out of this. The ELC found the problem and fixed it very quickly, just a shame their normal support operation wasn't as efficient.
    Anyway, for now I am a happy BT customer.

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