Activating Nokia Music Vouchers - Error Code says ...
Could anyone from Nokia help? I have already phoned your careline seven times and emailed 4 times, the only person who could understand my query was on the Afrikaans service (in English I should add, nobody on the English service could speak English or understand my query).
Here's the query. I purchased two R100 Nokia music vouchers at a local record shop (Musica) and in anticipation of downloading some quality tunes logged into Nokia music, clicked on redeem voucher and typed in the voucher numbers. That's when it all went pear shaped, both vouchers gave an error saying that the promotion had finished. Considering I bought the vouchers on the 10th December 2011 and tried to redeem them on 12th December 2011, I find it a little hard to understand how they can expire in between. They were also till generated vouchers which listed Nokia music as the supplier so it wasn't a case of old stock that had been sitting around.
I have had other problems with Nokia music previously (vanishing credit mainly) and nothing was resolved then. Could someone from Nokia help?
Hi Pocockj,
Nokia Music vouchers are valid from the time they are printed, they are not activated when you buy them. It is probably that the vouchers have been in the shop for a long time.
The person with whom you spoke at the Nokia Care line should have asked you tro send a copy of the proof of purchase for the vouchers, and as long as the purchase date is before the expiry date shown in the Nokia Music systems your credit can be added to your account.
If you are able to send your Nokia Music username and a scan or phorograph of the proof of purchase for the vouchers to support.discussions@nokia,.com, we'll ask Nokia Care to deal with this immediately for you.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.
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Moderator's note: The subject was amended.Hello, EglantineLorenz.
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