Activating Photoshop Elements

I deleted Photoshop Elements from a computer no longer in my possession.  I'm trying to activate my Photoshop Elements program on my new computer.  Including my new computer the program will only be on 2 computers.

If you are getting an error message you will need to contact activation support:
http://www.adobe.com/products/activation/
Usually you can start a chat session in that window and get it straightened out right then.

Similar Messages

  • I have "chatted" with customer service 5 different times. I was sent here. I have activated Photoshop Elements 9 on two different iMacs. They are both dead and I am unable to get it to activate on my newest computer. iMac. Can anybody help me?

    I have "chatted" with customer service 5 different times. I was sent here. I have activated Photoshop Elements 9 on two different iMacs. They are both dead and I am unable to get it to activate on my newest computer. iMac. Can anybody help me?

    Unfortunately, only adobe can help you with that, as most people here are just posters such as your self and don't work for adobe.
    If you go here and use the Chat now button (bottom of page), they should get you up and running by resetting your activations.
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Already activated Photoshop Elements 9 on two computers and one computer died

    Hi,  I am having trouble reactivating Photoshop elements 9 on a new laptop I bought. I had already installed the program on my desktop and on my old laptop,which has unfortunately died and was unable to be restarted to deactivate the program. I have now purchased a new laptop and am unable to activate photoshop as it has already been activated on 2 computers. I am aware that you can only activate on two computers. Is anyone able to assist with this issue. 

    You will need to contact activation support:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    Most times you can start a chat session right in that window and get it taken care of right away.

  • I'm having problems activating Photoshop Elements 12, with the internet. What can I do?

    I've already installed the Adobe Photoshop Elements 12. I open the program, than I open the "Editor menu" and the the program ask me to sign in. I've already an Adobe Account, but the program tells me that I'm not connected to the internet, but I am. I'm using the browser and all works.
    What can I do?

    Mariarocha it is likely your computer is not currently able to contact our activation servers.  Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html which discusses several common solutions to restore connectivity.

  • Re-activating photoshop elements serial number

    I had my serial number for photoshop elements 8 de-activated a couple of months ago as I was uninstalling it and selling my mac. This was done over the phone with the support centre. I now need to re-activate it for my new mac. How do I do this?

    Just install the software on the new mac , the activation will happen in the background silently when you will launch the product. so need to very.

  • Problem with Activation photoshop element 12

    How could I get an answer code to be able to activating my Photoshop element 12.

    Hi,
    You can try to activate your product offline and it would not ask you for Sign in Window again.
    1.Disconnect your Internet connection
    2.Follow the steps mentioned here(though teh steps are mentioned for Acrobat but they are applicable for PSE and PRE as well) : Offline Activation
    Thanks,
    Shikha

  • Activation Photoshop Elements on new computer

    I had to replace my old computer on which Adobe Photoshop Elements was installed. The HD (and entire old computer) is not available anymore and therefore, I cannot deactivate the software on this old computer and thus the activation of the very same, absolutely legally purchased, software fails.
    I have at hands the serial number. What can I do?
    Thanks for your help/assistance.

    You will need to contact adobe activation:
    http://forums.adobe.com/thread/1030438?tstart=0
    If you go to the link on that page during regular business hours you can usually start a chat session and get it straightened out right then.

  • Activating Photoshop elements on new computer

    I could not deactivate my Photoshop Elements 8 from my old computer because it crashed now I have been given 30 days to activate Elements 8 on my new computer, how do I do this?

    You should be able to activate Elements on two computers.  What happens if you try to activate the new install with your existing serial number?  If this is the 3rd install and activation for your Elements, then contact Adobe via Chat and after asking some questions to make sure you’re not a hacker, they should be able to deactivate the copy that was on the non-working computer, to free up that activation for a new install.

  • Activating Photoshop Elements 10 preloaded on a HP computer?

    I recently purchased a HP computer with Adobe Photoshop Elements 10 preloaded.  When I attempt to start the editor, I get an error message:  213:19.  I followed the instructions that pop up with the error message (restart my computer), but that did nothing.  Please advise.
    BTW, the organizer starts; it is just the photo editor that gives this error message.
    Thanks.
    -Norm

    No need for a response ... I finally located an answer to my issue courtesy of the following link.
    http://helpx.adobe.com/photoshop-elements/kb/licensing-problem.html
    Thanks for reading my question in any event.
    -Norm

  • Activating Photoshop Elements for Students and Teachers

    Dear community,
    I am from Switzerland and just bought the Photoshop students version. As the test-license is not anymore valid, i would like to activate my full-access. First I think I have to get my serial number. As I know, I have to send an e-mail to adobe with a proof that I am a student. Could anyone tell me this address? The link which the program shows me (www.adobe.com/go/edu_de.) is not available.
    Thank you for your help.
    Best,
    Patrick

    See if the following page has links that help you get info for students.  I do not speak/read German so I am unable to determine that myself.
    Lernsoftware, Lernprogramme | Adobe

  • De-activating photoshop elements when re-installing?

    The elements Editor refuses to open, and so I plan on reinstalling the product (on the same computer). Do I need to de-actiavte it first? And if so, how can I do this if my editor does not open?

    Its Elements 10-I also have premier elements 10, which opens and works fine. The organiser also opens, however whenever I select 'edit this photo using the editor' it shows the loading bar yet the editor does not open. I am on a mac

  • Problems activating Photoshop Elements 13 - how to activate?

    I have tried using the "chat" and even after about 8 hours chatting have still not managed to get my PE13 activated!   The error message states that either I have no internet connection (which I have) or that my clock is wrong (which it is not).   Adobe help line have still not responded to my account queries so has anyone any ideas about how to solve this particular, and annoying, dilemma?   Apparently this is not a unique situation as I have heard at least another 3 similar examples but still not resolved the problem!

    these are the most common causes of that, Sign in, activation, or connection errors | CS5.5 and later

  • Deactivation / Activation Photoshop Elements 12

    I have just installed PE 12 on a new Windows 8.1 computer. I then decided I needed to reinstall in a different location. I searched for deactivation processes and from what I read on the Adobe site it seemed that I would be asked to deactivate as part of the uninstall process. I uninstalled and at no stage was I asked to deactivate. I reinstalled in a new location and was asked for my serial. I provided this and install was successful. I may need to do this uninstall / reinstall again and I am concerned that because there was no deactivation option I may have used up one of my installs under the license. I also saw one page on the Adobe site where it says deactivate is an option in the program itself under the help menu. It isn't.
    I have also tried to find a way to contact / chat with Adobe itself under the 90 day free support chat option for new products but have been unable to find a way to do this.
    So I am afraid this is 2 questions: do I have a problem with having used up an install - and is there anything I can do about this
    How can I get to Adobe itself under the 90 day support.
    Thank you for any help
    Andrew

    Deactivation does not happen automatically when you uninstall, nor does it get presented as an option when you uninstall.  Before you uninstall you would go into the program and choose Help -> Deactivate to deactivate the program.  At tjis point the program is not longer useable, but is still installed.
    If you would like to get things cleaned up regarding the activations, you can contact Adobe support thru chat.
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I bought a new pc with windows 8.1. I want to install photoshop elements 10 (nl version) on my new computer, but I lost my license key. I deleted everything from my old computer. What do I have to do?

    On my old PC with windows XP I was working with photoshop elements 10 ( NL version).
    Now I bought a new faster PC (windows 8.1) and installed photshop elements 10 (L version on that new PC.
    The problem is that I can't find my license key. The old PC is gone so I have a problem activating photoshop elements 10 on my new PC.
    What can I do to get it running?
    Best regards,
    Gobi345

    You can check you Adobe account online to see if the serial number is registered under your account.  If not then your only option will likely be to contact Adobe Support directly thru chat to see if they can provide you with a/the serial number. For them to do so will require you being able to prove ownership.
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I have Photoshop Elements 10 and cant start my Epson Scanner in the profesjonell way only automatic.

    I cant start my Photoshop Elements 10 to use my Epson Scanner in the profesjonell way only automatic.

    Welcome to the forum.
    Unfortunately, this is the Premiere Elements Forum (Video editing software).
    I will Move your post to the very active Photoshop Elements Forum, where you will get quick assistance. Your link and any e-mail subscriptions will follow.
    Good luck,
    Hunt
    [Move to Photoshop Elements Forum]

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