Activating trial after creating creative cloud account

I have a creative cloud account, but before purchasing, I was using a trial version of lightroom. I now have the created cloud account, and the trial has expired, but I'm not able to activate the developing tool because it's telling me to purchase lightroom.

It will be necessary for you to uninstall the trial version that you have been using. Then you will be able to install Lightroom through the creative cloud application manager. You will be able to open and use the same catalog you have been using.

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ACTIVATION CODES AFTER JOIN CREATIVE CLOUD

I JOIN ADOBE CREATIVE CLOUD ORDER NUMBER 24983583724
I DOSENT REXIEVE THE ACTIVATION CODES FOR MY PROGAMS AND I MY ACCOUNT DOESENT APPEAR THE PURCHASE

Hi JP RIder,
Adobe CC activation is linked with your Adobe Id. No activation code is required. Please refer the kb : http://helpx.adobe.com/creative-cloud/help/install-apps.html giving instructions to install CC apps. Once installed launch any of the CC apps and sign in with your Adobe Id to activate the subscription.
Regards,
Romit Sinha

Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition

Hi.
I had PhotoShop CS6 trial, which expired.
I have purchased Creative Cloud student edition, I receive a message that my PhotoShop trial has expired.
I am prompted to purchase the product to extend it, or type in the product's serial number
(I never received a serial number.)
I paid for Creative Cloud and have an order number, I should not be having this issue.
I have uninstalled and reinstalled PhotoShop CS6 multiple times, I also use DreamWeaver and am fearful that I will encounter the same issue. How can I use the Photoshop CS6 after I have paid for it?
Curonda in Milwaukee, WI.

Hi.
The trial expired 2 weeks ago - Monday.
I purchased the Cloud Yesterday, also 2 weeks ago Monday 10/15/2012.
I purchased it twice thinking 1 purchase did not complete.
I still will need to request a refund for 1, I've been too busy between, work, school, and kid. I'm at work now.
Miss Curonda
...Remember, happiness is not a mood its a decision.
Date: Thu, 25 Oct 2012 05:59:51 -0600
From: [email protected]
To: [email protected]
Subject: Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition
Re: Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition created by Nikhil Bisne in Trial Download & Install FAQ - View the full discussion
Curonda,
Can you let us know the date when your trial expired and when you bought the Creative Cloud Subscription?
Thanks
Nikhil
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Paid Creative cloud account but it's still saying I'm on a trial

Hi I have a paid Creative cloud account but it's still saying I'm on a trial, I have contacted help once before but the problem still remains and I need to get this sorted as I'm teaching tomorrow and my trial is due to expire (payments have been taken from my account). Any ideas on what can be done to solve the issue?
Kind regards
Shaun

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

Installing AI with Creative Cloud account - still says trial.

When I try to activate my AI through my CC acct it still thinks that it is a trial version. I have an annual $49.99 CC plan, so can I use AI too?
Thank you.

Thanks for the tip, but I still can't find where to resolve this problem.
Is there a specific link within the page you mention?
2014-10-16 16:25 GMT-07:00 Jeff A Wright <[email protected]>:
Adobe Community <https://forums.adobe.com/?et=watches.email.thread> Installing
AI with Creative Cloud account - still says trial.
reply from Jeff A Wright
<https://forums.adobe.com/people/JeffAWright?et=watches.email.thread>
in Trial Download & Install - View the full discussion
<https://forums.adobe.com/message/6838002?et=watches.email.thread#6838002>

After Effects is not an option to install on my Creative Cloud account? Complete license paid monthly.

After Effects is not an option to install on my Creative Cloud account? Complete license paid monthly.

do you meet specs? in particular, is your computer 64 bit?

I have a Adobe Creative Cloud account, But I have trial versions of Adobe products? Why?

I have a Adobe Creative Cloud account, But I have trial versions of Adobe products? Why?

I've written on this forum about my problem with this, too. Today, being the first of the month (I suppose) evreything comes up saying it is the trial version again. I hit continue trial, but today Acrobat comes back everytime it gets launched asking the same frustrating question. The only advice I was given was to uninstall and reinstall. I've done that more times than I can count since I signed up for Creative Cloud months ago. I also own TS4, and I've wondered if there is some interaction problem there - especially with Acrobat, as it TS4 also comes with that "module" as well as Bridge, Application Manager, etc.
I *really* wish they would get the bugs out of this whole Creative Cloud licensing thing...
-Laurie

2 creative cloud accounts and maximum activations exceeded

We have 2 creative cloud accounts (enabling us to use on 4 computers - per conversation with adobe rep) and still get maximum activations exceeded error and request to login every time launching apps... Please help as I cannot use PS until this is rectified.

Hi kimballroundy,
Apologies for the inconvience caused, I would like to clarify your doubts here:
2 creative cloud accounts and maximum activations exceeded
What do we have to do to make sure that we can get what we are paying for?
You can install and use the desktop applications available in Creative Cloud on two computers at once, as long as the same person is logging in to both machines and using the products with the same ID. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information.
Which is 2 Creative Cloud accounts, to run on 4 computers?
Same as Above. So Ideally you can run 4 computers.
If you still have some doubts, please feel free to ask, I shall be happy to help
Cheers
LP

I am trying to edit my creative cloud account but the link is broken

I am trying to edit my creative cloud account but the link is broken
I am trying to close my creative cloud subscription.

Hi Jeff,
Yes I have a case number. I have chatted with chat more than 3 times with zero results, and I have also tried calling, but I can't get phone support for BC.
This email is in response to support case #0210384334
and I got this from the chat:
Your request (# 15756) has been created by our support staff.
I also got this email below. There's no way to reply to the email to let them know that I'm still having trouble. And when I click this link:
Adobe Support Portal online
I get a "413 Header lenght too long" error.
(The below is the email I was sent and I don't know the "box" they are referring to...
This is to inform you that you need to enter this link in the box.
http://www.adobe.com/products/business-catalyst.html?promoid=IMJKY
Thank you
This email is in response to support case #0210384334
We haven't heard from you in a while on this case and we would like to know how things are going. If your issue is still unresolved, please let us know so that we can assist you further.
You can do this by visiting the Adobe Support Portal online to view your case history or send us information on your ongoing case. Look for your case number in the "recent activity" section. Should you need to send us additional information, you can do so by opening the case and submitting your update.
If you have difficulties logging in, consult the Adobe ID and Membership FAQ.
If we do not hear from you within 4 days of receiving this notice, we will assume that your issue has been resolved and will close the case.
You will have up to 14 days after the case is closed to reopen it if you have additional concerns.
Thank you,
Adobe Customer Care

I'm in the trial period for Creative Cloud - I have about 19 days to go on Photoshop CC on my iMac. Can I use the same CC trial on a second machine? Specifically on a Windows 7 machine?

I'm in the trial period for Creative Cloud - I have about 19 days to go on Photoshop CC on my iMac. Can I use the same CC trial on a second machine? Specifically on a Windows 7 machine?

Nothing personal to you or Rajshee, but this is exactly why I absolutely despise these "community forums" (not just Adobe but any company). I called the Tech Support phone line today after digging and digging for a phone number, and they told me the exact opposite, and they did it a lot faster than it was possible to get a forum response. (That's really not personal, because you can't control that, but it's a fact.)
Their answer: As long as I'm signed in with the same ID, I can try, say, Photoshop CC on my iMac at home and also try Acrobat Pro CC on my Windows 7 machine at work. Same account, same login, one trial.
This makes complete sense to me as I'm financially on the hook (potentially) for the same package. If I give away my login to someone else, which I wouldn't do, I'm still on the hook. This is why the cloud approach to software is such genius and I applaud it.
BTW, 99% of the "community forum" wrong answers come on Microsoft sites, so don't feel bad.

Can I use my Creative Cloud account at College?

Hi,
I'm doing a Bachelor of Arts (Graphic Design) and my college has a Adobe Creative Cloud site license. I was wondering if it is possible to use my Creative Cloud account on the college machines without it affecting my student license?
The reason I am asking is due to my need to access my own Typekit library for the artwork I create in class.
God Bless
Scott

Hi Scott,
Welcome to Adobe Forum,
You had purchased CC on March 4th, 2014,
The Creative Cloud individual that you have can be activated on one more machine, as one CC allows two activation, till now it is activated only once.
In future if you want to switch machine, you will need to deactivate it first & then re activate on other machine.
Please refer to http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.
Regarding the creative Cloud site license, it can be installed only via packaging (CCP) & it is a volume licensed product, it can be used only on the machine on which it is installed.
Regards,
Rajshree

I,tried,using,a,trial,version,of,creative,cloud.,I,signed,up,and,started,the,download.,The ,download,was,taking,a,long,time,so,I,decided,to,cancel,it,and,buy,a,year,plan,paying,mont hly.,I,started,downloading,creative,cloud,again,but,the,download,was,inte

I,tried,using,a,trial,version,of,creative,cloud.,I,signed,up,and,started,the,download.,The ,download,was,taking,a,long,time,so,I,decided,to,cancel,it,and,buy,a,year,plan,paying,mont hly.,I,started,downloading,creative,cloud,again,but,the,download,was,interrupted,by,my,dau ghter,by,inserting,a,usb,device,into,the,usb,port.,I,could,not,find,the,download,,I,signed ,into,adobe,and,now,it,tells,me,that,i,have,a,30,day,trial.,My,account,shows,that,I,have,p aid,my,first,monthly,installment,but,i,can,only,use,a,trial,version,,which,says,will,expir e,in,30,days.,What,can,I,do,to,get,the,full,yearly,plan,version???

Jacobm51486856 please see Sign in, activation, or connection errors | CS5.5 and later for information on how to resolve the connection error preventing your membership from being authorized.

There are no apps in my Creative Cloud account.

I subscribed successfully this morning, and can log in to both adobe.com (where my Cloud subscription appears under recent orders) and to creative.adobe.com.
In the Cloud, under Apps, it prompts me to Try the various apps. I chose a few, downloaded and installed AAM succesfully, and I now have Photoshop, Illustrator, Dreamweaver and Fireworks installed locally. Still as trial versions. With the app open, I attempt to connect to my Creative Cloud account to license them. It logs me in then immediately prompts me for a serial number.
Not sure where this went wrong, but somehow my Creative Cloud account and adobe.com account are not synced to each other.
Thanks,
~Jeanne

Hi Jeanne,
Based on your description is sounds like something on your system might be blocking access to activation server. It could be firewall or antivirus software. If its possible you might try turning these off temporarily and then going through the sign in process again. I'd also want to ensure you have all updates installed too, I'd probably start with that and then temporarily turn off your firewall or antivirus software and go through the "License This Software" process again. We have this document that goes through some related troubleshooting.
Sign in or activation errors | Creative Cloud Membership, CS5.5 Subscriptions, CS6
http://helpx.adobe.com/creative-suite/kb/security-alert-sign-installation-cs6.html
If you're still running into difficulties I'd recommend contacting our support and working with them to troubleshoot further.
US
800-833-6687
Monday-Friday, 5am-7pm PST
...or live chat with an agent: http://tinyurl.com/8kquhso
-Dave

If, after using Creative Cloud, I decide to purchase the software, will my work be transferred over?

If, after using Creative Cloud, I decide to purchase the software, will my work be transferred over?

Hi Stephanie,
You can definitely transfer your work as right now with a trial account you only have 2GB cloud storage space which would increase to 20GB with a license for the same.
Regards,
Sheena

Why you gave my trial period of creative Cloud , if isnt available for my country?

i am on trial period of creative cloud service, and today i decided to subscribe but the surprise was that isnt available for my country, why you offered me this trial if i cant subscribe with it, i tried to change my address, but also not available, and also created new account but again another frustrations you did accept my visa and paypal isnt acceptable, am very frustrated, i want this service and i am willing to pay for it,
FIND US A SOLUTION..

Adobe has heavily pirated products and to detect and combat this, Adobe ties a particular user login and registrations to a country and probably requires payment from that country as well.
I suspect the reason that PayPal is only accepted in the US is because PayPal doesn't provide country information for Adobe to validate where the payments are from so Adobe has to assume PayPal is from US customers, and if you're not a US customer you can't use PayPal.
As far as a particular credit card (CC) not being accepted or freelancers not having credit cards, I would think some CCs would be accepted by whatever payments servicer Adobe uses in particular markets but not all CCs because of the fraud rating of their network or particular rules the CC requires merchants to follow, and while free-lancers may not have a credit rating that allows them to hold a credit card, they likely have a bank account, and banks issue debit cards that are accepted in place of credit cards.
Furthermore, there are ways to buy a CC pre-paid subscription for a single payment for 3 months or a year at a time, from third-party resellers, though I'm not sure what countries they are for, but Amazon is one of those resellers:
http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Dsoftware&field-keywords=creative %20cloud

Activating trial after creating creative cloud account

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