Activating Webscan for the HP 5520e All in one printer

I m trying to activate Webscan on this printer. The software directs me to open Security in the Settings Menu and turn on Webscan but before I get to that option I get a message from Windows Security saying a username a password is required. I have tried using the network name and password but without success. What is being looked for here?
This question was solved.
View Solution.

Dear happytohelp01
Many thanks. The blank password didn't work but resetting the factory default worked perfectly.
Blood pressure now back to normal!
Cheers

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