Activation acrobat pro XI est non résolue

Hi,
j'ai vu que qqn prétendait avoir résolu l'activation or c'est faux : il ya des cas particuliers :
Ca ne fonctionne pas : j'ai installé mais je ne peux pas activer . Il ne reconnait pas mon numero de serie . Alors peut etre que ce que j'ai telechargé n'est pas le bon produit
Alors comment faire pour telecharger le bon produit ? Les descriptions qui s'affichent sont différentes de celle du certificat de licence .(cf capturebug2)
Il na pas bugué au début de l'installation quand j'ai saisi le numero de serie pourtant
"Clients CLP : vous avez accès aux téléchargements pour les licences achetées au moyen de votre identifiant de déploiement, à condition que le logiciel soit disponible sous forme de téléchargement"
De toute façon , ce n'est pas simple du tout dès le début :
1- on a une adresse mail ID Adobe , oui, mais pas de mot de passe
2- j'ai reinitialisé le mot de passe pour en avoir un
3- sur LWS j'ai saisi tout ce qui était demandé dans telechargement
4- j'ai installé le produit
5- première ouverture j'ai dit oui que je voulais enregistrer : il m'a fait modifier le compte (pub, profil)
5- aucune proposition d'activation ensuite
6- des heures passées dans l'aide pour trouver une réponse sans succès
7- j'ai compris qu'il fallait sélectionner le menu aide au lancement de l'application et trouver activer
8- or il n'ya aucun lien activer ou desactiver dans le menu aide : il ya juste "completer le profil d'adobe Id"
9- quand je vais sur le compte, cf les captures que je vous ai envoyées en pj,, j'ai essaye "d'enregistrer de nouveaux produits" vu qu'aucun n'était enregistré: J'ai écris le numero de serie avec les tirets et sans les tirets sans succes : pretend qu'il est invalide (cf capturebug)
Voilà mes manips , qu'ai-je fait de travers pour ne pas pouvoir activer ? je ne veux pas être bloquée dans 7 jours
Merci de bien vouloir m'aider

Hi Sara,
In fact, my acrobat pro XI is an educational one so we don't have to register or activate it
tha't why it doesn't appear in the help menu and on the site. It's a pity that adobe doesn't explain it anywhere in the beginning to avoid long time to search for nothing
If anyone has the same problem don't worry it's normal : install ok - no register and no activate for "licences en volume"
Thank you for your help
have a good day

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Bonjour, je ne peux plus imprimer les docs. Cette question est non résolue.(Marquer comme probablement résolue) Christian Gangloff Community Member Christian Gangloff 16 févr. 2015 08:50 ce pb est récurent. J'ai donc complétement désinstallé Acrobat Rea

Bonjour, je ne peux plus imprimer les docs.
Cette question est non résolue.(Marquer comme probablement résolue)
Christian Gangloff 16 févr. 2015 08:50
ce pb est récurent. J'ai donc complétement désinstallé Acrobat Reader XI et l'ai téléchargé et réinstallé. Mais ça ne marche toujours pas.
Une fois ouvert, le doc me demande d' "Activer les fonctions de modification" sur un bandeau en haut du doc. Que j'active ou pas cette fonction cela ne change rien :
une première fenêtre intitulée "Imprimer" pour tout ce qui est configuration de l'impression et où tout semble OK - l'imprimante est bien la bonne - copie sur "1" - Pages a imprimer sur "Tout" - le doc est bien affiché "en aperçu avant impression" - Etc, etc ....... quand je valide sur "Impression" ..==> ...
une deuxième fenêtre s’ouvre "Progression" Je valide ==> ...
puis une troisième "Impossible d'imprimer le document" Je valide ==> ...
puis une quatrième "Aucune page sélectionnée pour l'impression" ! Je valide ==> la fenêtre se ferme et plus rien
Merci de m’aider a résoudre ce pb
Christiang26

Activating acrobat pro

I just bought a monthly subscription to acrobat pro. I have not received a product key. I downloaded it, but it won’t open. When I click on the app, it grays out.

Try signing into the web site for your subscription whether that's Acrobat.com or Creative Cloud first and then try to launch Acrobat. BTW you don't normally get a Serial Number with a Subscription service.

Acrobat Pro Ext 9 always crashes, error 147:6 (I'm traveling & need help!)

I installed (from CDROM) and activated Acrobat Pro 9 Extended a week or so ago on my laptop, Windows XP Pro. I used it several times without any problem. I left my home yesterday on a one month trip, mostly out of the US but in the US until tomorrow. So now it crashes.
I tried to Print to PDF yesterday from another program. Acrobat started to open then crashed. If I open it by itself, as soon as I try to do anything, even just Help/About Acrobat, it crashes with a message:
'You cannot use ... Repair by uninstalling or reinstalling .... 147:6 "
Even if I just open it and wait, within a little while it will crash. I've attached a screen copy of the exact image.
I don't travel with original cdroms, so I cannot simply uninstall and reinstall. Is there anything I can do or am I SOL?
Thanks.

I hope you get all your money back promptly! How frustrating.
If the seller was selling the software as new, that was probably just a scam or his source was unreliable.
For purchasing used software, it's possible the seller did not realize that the Acrobat had to be deactivated first. You could request verification of the deactivation prior to purchasing used software. That would at least allow you to make sure the seller understands that deactivation is necessary. The license is good for two computers and if it is installed on two computers, each installation would need deactivation, otherwise the buyer would be sharing a license and breaking the license agreement.
As for why the program ran for a bit, maybe there was temporarily one activation available for that serial number. The error message makes sense because a missing or corrupted serial number file would be replaced during reinstallation and reactivation.

Can I use a buisness version of Adobe Acrobat Pro on a computer that has already an active adobe ID with personal (non buisness versions) programms?

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For work I need an updated version of Adobe acrobat pro.
But how can I get it to work on the same computer?
Can I add a buisness version to the Adobe (private) ID?
Or can I use 2 adobe ID's at the same time?

I don't think there are such things as business and non-business versions of software as far as Adobe is concerned. How you manage the installations of the software you purchase from them is your call. If there is some protocol for doing this that is defined by your workplace then you should inquire with whomever manages that protocol.

Acrobat Pro Formulaires: comment activer l'option visible à l'écran et à l'impression?

Bonjour,
J'utilise Adobe Acrobat Pro version 9.3.2 sur Mac et ne parviens par à activer l'option pour que le texte que j'écris dans les champs des formulaires soit visible à l'écran ET à l'impression.
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Marie

Mmmm ! Bizarre !!!
L'option que vous choisissez est bien la bonne : Visible à l'écran (et donc visible à l'impression).
Avez-vous essayé sur un autre ordinateur pour être sur déjà que le problème ne viendrait pas des réglages de Adobe Reader sur le PC qui est utilisé pour lire le document ? Sur un autre Mac et sur un autre PC ? Ça permettrait de réduire le champ de recherche pour ce problème.

How to activate Acrobat Pro XI on a non persistant VDI desktop?

Hi,
I installed Acrobat Pro XI on a Citrix XenDesktop non persistant environment. I used the customization wizard and all seems to work without any questions for activation, but... When I logon to the desktop I start Acrobat Pro XI and I don't have the "PRO" options enabled (like for example PDF Portfolio). When I close the program and open it again I do have the PRO options so it looks like the program is activating online at the first startup of the program.
I don't think my users like to start a program then have to close it and start again to use the full options and it shouldn't be working like that.
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Kind regards,
Freek van Ekkendonk

When the user is logging on he gets a random desktop from the pool, al the virtual desktops have the same image. The registration has been done once on the master image. It could be that when the computer name changes to a random name in the pool the license gets expired because of the changed computername and then tries to activate again online.
I don't think I have a volume serial number and I don't use the off-line exception because I couldn't get it to work. Below is the error log.
2014-07-30 08:10:13 [6208] Adobe PRTK: *** Adobe PRTK tool START ***
2014-07-30 08:10:13 [6208] Adobe PRTK: Adobe PRTK tool VolumeSerialize invoked
2014-07-30 08:10:13 [6208] Adobe PRTK: C:\Users\F8B95~1.VAN\AppData\Local\Temp\Cus47EB1100
2014-07-30 08:10:13 [6208] Adobe PRTK: creating C:\Users\F8B95~1.VAN\AppData\Local\Temp\Cus47EB1100\prov.xml
2014-07-30 08:10:13 [6208] OOBELib: __OOBELIB_LOG_FILE__
2014-07-30 08:10:13 [6208] OOBELib: *************OOBELib Session Starts*************
2014-07-30 08:10:13 [6208] OOBELib: Version 6.2.0.42,6.2
2014-07-30 08:10:13 [6208] PCDService: PCD Service in non-threaded mode
2014-07-30 08:10:13 [6208] OPMWrapper: Failed in getting value for key in OPMGetValueForKey
2014-07-30 08:10:13 [6208] OOBELib: Failed to get Proxy username in OPM DB
2014-07-30 08:10:13 [6208] AXFBLicensing: Failed to load axlib.dll, trying again
2014-07-30 08:10:13 [6208] AXFBLicensing: Failed to load axlib.dll, trying again with axlib in ACF
2014-07-30 08:10:14 [6208] AXFBLicensing: All function pointers successfully retrieved
2014-07-30 08:10:14 [6208] OOBELib: Received Params for Online Validation : Driver : V6{}AcrobatPro-AS2-Win-GM, Caller : 3
2014-07-30 08:10:14 [6208] OOBELib: received LEID : V6{}AcrobatPro-AS2-Win-GM
2014-07-30 08:10:14 [6208] OOBELib: Supported Locales : ALL
2014-07-30 08:10:14 [6208] OOBELib: OOBELib ValidateSerialOnline
2014-07-30 08:10:14 [6208] OOBELib: Validate using Driver LEID : V6{}AcrobatPro-AS2-Win-GM, App LEID : <blank>, SN : XXXXXXXXXXXXXXXXXXXXXXX
2014-07-30 08:10:14 [6208] OOBELib: Failed to get system default proxy in setProxyCredentialsForIALSession
2014-07-30 08:10:14 [6208] OOBELib: Failed to set proxy credentials for IAL session while validating serial number
2014-07-30 08:10:14 [6208] OOBELib: HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (extURL=)
2014-07-30 08:10:15 [6208] OOBELib: HTTP Request Status code 200.
2014-07-30 08:10:15 [6208] OOBELib: HTTPCommunicationAgent- Return Code:[0] response size-[3068] time taken-[1038.97]ms.
2014-07-30 08:10:15 [6208] OOBELib: Validate Serial status-[0] took-[1060.15]ms.
2014-07-30 08:10:15 [6208] OOBELib: checking LEID V6{}AcrobatPro-AS2-Win-GM
2014-07-30 08:10:15 [6208] OOBELib: LEID : V6{}AcrobatPro-AS2-Win-GM qualifies for install
2014-07-30 08:10:15 [6208] OOBELib: Cannot accept a Retail SN in the AAMEE workflow
2014-07-30 08:10:15 [6208] OOBELib: Using Driver/ALL combination for offline/invalid SNs scenario
2014-07-30 08:10:15 [6208] OOBELib: SN validated for AAMEE mode
2014-07-30 08:10:15 [6208] OOBELib: OOBELib stat = 27
2014-07-30 08:10:16 [6208] Adobe PRTK: Failed to validate the serial number
2014-07-30 08:10:16 [6208] Adobe PRTK: Return code 14
2014-07-30 08:10:16 [6208] Adobe PRTK: *** Adobe PRTK tool END ***

I'm using a 15" Macbook Pro running OSX6.8 and cannot upgrade. I have a subscription to Adobe CC but none of these work on this so I was on with Adobe for 5 hours trying to install and launch Illustrator, InDesign, Photoshop, Muse, and Acrobat Pro from CS

I'm using a 15" Macbook Pro running OSX6.8 and cannot upgrade. I have a subscription to Adobe CC but none of these work on this so I was on with Adobe for 5 hours trying to install and launch Illustrator, InDesign, Photoshop, Muse, and Acrobat Pro from CS6. Well, InDesign is the only one that works and I have a ton of work due! I don't have a serial number for Photoshop or Illustrator except for CS3, and they don't work. InDesign gave me no problems. Illustrator says it can't work on this machine. Photoshop needs a serial number. I'm stumped and getting anxious and freaked out. Can anyone help? Adobe Chat is down right now.

if you have a cc subscription, close ps > sign out and then back in to your cc desktop > open ps.
ai cs6 requires:
Multicore Intel processor with 64-bit support
Mac OS X v10.6.8 or v10.7. Adobe Creative Suite 5, CS5.5, and CS6 applications support Mac OS X v10.8 and v10.9 when installed on Intel-based systems.*
2 GB of RAM (8 GB recommended)
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1024 x 768 display (1280 x 800 recommended) with 16-bit video card

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I have an active 12 month subscription to Acrobat pro. I have a new laptop on Windows8.1 and need to download Acrobat Pro again. All I can find is the trial version to download. Where do I find a link to download it so I can use it with my subscription? Thanks

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If anyone out there can help me I would greatly appreciate it.
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Maybe this will do the trick...
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Valid Acrobat Pro XI still requires activation after 30 days

I already asked a similar question in a different sub-forum, but i was recommended to make a new thread here.
The problem is this:
We need to deploy Acrobat Pro XI to computers that are 100 offline. We used the Adobe Customization Wizard XI to make a customized install for Acrobat Pro XI. We entered the serial number and used the "Grant Offline Exception" button on a computer with Internet access, which worked fine. The ISX_SERIALNUMBER property is successfully added to the mst.
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Require64BitVC10RT=1
CmdLine=/sl"1044" /sall /rs
[Product]
msi=AcroPro.msi
vcrtMsi=vc_red.msi
vcrtDir=VC10RT_x64
Languages=1033;1044
1033=English (United States)
1044=Norwegian (Bokmal)
CmdLine=TRANSFORMS="AcroPro.mst"
[Windows XP]
PlatformID=2
MajorVersion=5
MinorVersion=1
ServicePackMajor=3
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Path=WindowsInstaller-KB893803-v2-x86.exe
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Thank you

Thanks for replying.
We are not ghosting the installation, it's a normal installation using the standard files from Adobe.
The installation process is as i described above.
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I can not for the life of me see any references in the mst that an offline exception exists. PRESERIALIZATIONFILEPATH is not mentioned in the property table or anywhere else in the mst either.
All further help (if possible) will be much appreciated!

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Acrobat Pro IX License was activated and was working fine. Then it stop working application would not launch. I

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[discussion moved to Acrobat Installation & Update Issues forum.]

Activation acrobat pro XI est non résolue

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