Activation and lack of information
Hello. I am a new customer with BT and have signed up for phone line/broadband/TV. I appreciate that this is a customer to customer forum but I am posting to see if anyone has any insight as existing customers as I am now exhausted with talking to the call centres.
Initially I had drafted a post about the issues I have had with BT and OpenReach (lies, lack of updates, no show engineers) but decided that moaning probably wouldn't solve the problem.
Anyway, a friendly OpenReach engineer came out first thing this morning and did everything he needed to do (new faceplate and connection to local BT unit). After he plugged in the BT router he said it was ready to go as the light was blue and I should try to connect a device. He also said it was a good connection and was responding quickly. So, he left quite quickly to go to his next job and I tried to connect my Ipad. The light quickly turned from blue to red on the router and a red "b" started flashing. I turned it off and on again and the same thing happened.
I've looked online and the information is a bit vague but all I can see is that the blinking light means that there is a problem with the connection. So, my question is this - Has anyone else had this problem and is there an actual problem with the connection, or do I have to wait for BT to activate my account hence the red blinking light?
So as not to drip feed, I've logged into the 'My BT' section on the website and I've noticed that the order completion date has changed from the 16th March to the 24th March.
Thanks
As you can see here http://bt.custhelp.com/app/answers/detail/a_id/36967/~/how-is-bt-infinity-installed-%28engineer-inst... Before leaving, the engineer will reconnect one of your computers so they can demonstrate a working fibre-based broadband connection.
As that didn't happen, I suggest you complain to the helpdesk and demand it gets fixed.
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