Activation CS6 Master Collection fails.

I try to active my CS6 Matsre Collection. I fails, complaining about being offline.

What does the hosts file look like?
It can be found at
C:\Windows\System32\Drivers\etc

Similar Messages

  • Adobe CS6 Master Collection failed to initialize

    I'm trying to install Adobe CS6 Master Collection but this always comes up:
    Adobe Support Advisor no longer exists so I can't download it???
    Anyone know what I can do?

    start at the top and work your way down applying applicable fixes until your problem is resolved.
    if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
    if, your error is:
    "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
    first, rename OOBE Folder to OOBE.old.
    to find OOBE:
    64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
    32 bit win OS: Program Files \Common Files\Adobe\OOBE
    mac os: HD>library>application support>adobe>caps
    mac os: USER>library>application support>adobe>OOB
    if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
    if you're using a dvd to install:
    copy the disc contents to a desktop directory and install from that directory.
    if you're using a mac:
    1. Try to Create a new user account in Mac with Administrator Priviledges.
    2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
    3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
    4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
    5. Start the installation again.
    if everything applicable above fails, check your installation logs:
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

  • Activation of CS6 master collection fails because of "invalid code".

    i bought the package about oktober 2012, legally! i have been using cs5.5 because of this. can anybody help me? it is nearly impossible to contact adobe costumer service

    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Can't install Adobe CS6 Master Collection (from school, not purchased)

    Hi,
    I've had an activated CS6 Master Collection free from my school, and now that I have a new laptop and have deactivated the old laptop, I can't download CS6.  I click on the "more information" through adobe creative cloud and try what the community help page says, where you select a drop-down field and select cs6 instead of CC, but there is no such field. I've attached an image as proof of what I'm seeing.  I'm running internet explorer.

    Hi mrickar5,
    Kindly download the CS6 software from the mentioned link: http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html .
    regards,
    Romit Sinha

  • I had my hard drive cleaned and cannot install cs6 master collection from disk.  I am getting error message failed to initialize.  please download adobe advisor support.  I have a pc and am using windows 8

    I had my hard drive cleaned and cannot install cs6 master collection from disk.  I am getting error message failed to initialize.  please download adobe advisor support.  I am using a pc and have windows 8.  Please help.

    start at the top and work your way down applying applicable fixes until your problem is resolved.
    if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
    if, your error is:
    "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
    first, rename OOBE Folder to OOBE.old.
    to find OOBE:
    64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
    32 bit win OS: Program Files \Common Files\Adobe\OOBE
    mac os: HD>library>application support>adobe>caps
    mac os: USER>library>application support>adobe>OOB
    if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
    if you're using a dvd to install:
    copy the disc contents to a desktop directory and install from that directory.
    if you're using a mac:
    1. Try to Create a new user account in Mac with Administrator Priviledges.
    2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
    3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
    4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
    5. Start the installation again.
    if everything applicable above fails, check your installation logs:
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

  • Activation prompt after updating CS6 Master Collection

    Hi,
    I have already activated a copy of the CS6 Master Collection. But I am getting activation prompt everytime I updating any application from the AAM for Adobe CS6 Master collection.
    Does anybody knows how to fix this problem?
    Any suggestion will be appriciated.
    Thanks

    Hey Jack,
        I guess you are facing this issue mainly with the 64-bit version products like After Effects, Premiere Pro, Photoshop Extended 64-bit etc.
    Unfortuanately, the issue is yet to resolve. So the best solution currently is to save the serial number onto a Notepad/Text Edit and when it asks for a serial number, just copy and paste it and click next. Once it shows activated, it will run as a Full version and not a Trial mode.
    Please check this below URL for latest Updates and suggestions on this issue:
    http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.htm l
    Regards,
    Jairaj

  • Mac - Installer failed to initialize. (etc) HELP! I can't install the CS6 Master Collection Suite.

    When I begin the installation for the CS6 Master Collection, I get an effor saying, "We've encountered the following issues" and below it says, "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." I have already downloaded it, and it didn't help at all. I've tried repairing disk permissions and rebooting, but nothing yet. I have a Mac, and this is my first time installing ANY adobe products on it besides air and flash (of course).

    It didn't log anything:
    2013-02-22 06:27:07.794 Adobe Creative Suite Cleaner Tool[2733:1207] ***************Starting New Session*****************
    2013-02-22 06:27:07.795 Adobe Creative Suite Cleaner Tool[2733:1207] Cleaner tool Version: 6.0.0.28
    2013-02-22 06:27:07.796 Adobe Creative Suite Cleaner Tool[2733:1207] Mode=UI mode
    2013-02-22 06:27:08.222 Adobe Creative Suite Cleaner Tool[2733:1207] ========================================
    2013-02-22 06:27:24.543 Adobe Creative Suite Cleaner Tool[2733:1207] ***************End Session*****************

  • CS6 Master Collection installer constant fail

    I purchased CS6 Master Collection and, to save download time, the reseller (iSoftware) burnt it to disk for me. All four folders are now in a single folder on my desktop. I've tried "setup.exe" multiple times (in part 1) and the installer always fails at the same point.
    Yesterday I replaced Vista Business 64-bit with Win7 64-bit - same problem every time. The PDApp log states:
    [FATAL] DWANative - Error in mdbGetProductIDList 12
    .102 [FATAL] DeploymentNativeApplet The start applet did not return the result xml. StartApplet returned <error>Failed to open session</error>
    .102 [FATAL] Deployment.FetchMediaInformation Error in starting deployment native applet
    In case the DVD was faulty and was corrupt or missing a file I have also downloaded a replacement copy of part 1 from iSoftware - same result.
    Computer: PC - HP xw6400 Workstation
    Processors: 2 x Intel Xenon CPU E5345 - quad core with 8GB RAM
    OS : Win 7 64-bit
    I've run out of ideas and places to research. Where do I go from here?  All help gratefully received.
    MIKE

    download the proper installation files after cleaning your computer.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • CS6 Master Collection installer fails to initialise

    When attempting to install CS6 Master collection, I recieved the following error:
    We've encountered the following issues
    Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.
    The adviser did not identify any issues.
    The relevant insallation log file can be found here: https://dl.dropbox.com/u/60619611/CS6%20Master%20Collection%206%2002-19-2013.log
    I would greatly appreciate any help.
    Thanks in advance,
    Shoaib

    if you feel up to it, you can analyse your own log:  http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
    otherwise, you can contact adobe support:  www.adobe.com/support/chat/ivrchat.html
    or, double check your log link.  i couldn't link to your log file.

  • Recently when opening up Photoshop, my Adobe CS6 Master Collection pops up saying there's some kind of offer going on the Creative Cloud.  For awhile I was just able to close out of it and go about my business on Photoshop, but now it's not allowing me to

    Recently when opening up Photoshop, my Adobe CS6 Master Collection pops up saying there's some kind of offer going on the Creative Cloud.  For awhile I was just able to close out of it and go about my business on Photoshop, but now it's not allowing me to open Photoshop unless I sign up/pay.  I'm quite confused?  I really NEED to have access to Photoshop ASAP.

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Cannot install CS6 Master Collection on windows 7 - 64 bit

    As the title implies, I have several times tried installing the Master Collection - CS6 on my windows 7 - 64 bit machine at home and after a couple minutes, it simply erros out. I have even downloaded the trials for several of the applications and they too won't install. My download came directly from the Adobe Licensing site.
    Michael
    Below is the latest attempt error log:
    Exit Code: 7
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF036, DW063 ... WARNING: DS013, DW020 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 114 error(s), 14 warning(s)
    WARNING: DS013: Payload {D5B1535A-FDFC-4B40-B2E2-21DA83D9CB57} Adobe Audition 4.0.0.0 is already installed and the session payload {30FD541D-3C9D-41C4-B240-A994EE4E0231} Adobe Audition 5.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {CCB778B5-25B8-4E57-9F20-72B11B443EF9} AmericanEnglishSpeechAnalysisModels 2.5.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {CD693E49-C5EF-4FA6-9037-9B636931C02B} AmericanEnglishSpeechAnalysisModels 1.0.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
    WARNING: DW020: {674E5E7D-A6F8-49B4-A026-EB3922144B24} AIR for Apple iOS support (FB) 3.1.0.0 conflicts with: {067E43CD-3E9C-44BA-89FA-EDE7461BC22B} AIR for Apple iOS support (FB) 2.6.0.0
    Please uninstall these products, restart your computer and then run this installer again.
    WARNING: DW020: NOTE: Cannot set action to the payload {674E5E7D-A6F8-49B4-A026-EB3922144B24} AIR for Apple iOS support (FB) 3.1.0.0 as conflicting payload is installed.
    WARNING: DW017: PayloadPolicyNode.SetAction: IN payload {674E5E7D-A6F8-49B4-A026-EB3922144B24} AIR for Apple iOS support (FB) 3.1.0.0 is required by {59EBB3D9-AA2A-4068-AB48-75ED6879B5F9} AIR for Apple iOS Support Wrapper 3.1.0.0 but isn't free. Reason: This payloads conflicts with something installed
    WARNING: DW020: {1BF6648E-DFC9-4371-98B6-F6AD9358DF4F} Adobe Flash Builder 4.6 4.6.1.0 conflicts with: {45CDBACA-8B52-4DAE-9601-287907A155BF} Adobe Flash Builder 4.5.0.0
    Please uninstall these products, restart your computer and then run this installer again.
    WARNING: DW020: NOTE: Cannot set action to the payload {1BF6648E-DFC9-4371-98B6-F6AD9358DF4F} Adobe Flash Builder 4.6 4.6.1.0 as conflicting payload is installed.
    WARNING: DW017: PayloadPolicyNode.SetAction: IN payload {674E5E7D-A6F8-49B4-A026-EB3922144B24} AIR for Apple iOS support (FB) 3.1.0.0 is required by {59EBB3D9-AA2A-4068-AB48-75ED6879B5F9} AIR for Apple iOS Support Wrapper 3.1.0.0 but isn't free. Reason: This payloads conflicts with something installed
    ----------- Payload: {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 -----------
    ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\dynamiclink\CS6\boost_date_time.dll"(Seq 1)
    ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1)
    ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\dynamiclink\CS6\boost_date_time.dll" from backup at "" Error 3 The system cannot find the path specified.(Seq 1)
    ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1)
    ----------- Payload: {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0 -----------
    ERROR: DF036: File already present at "C:\ProgramData\Adobe\CameraRaw\CameraProfiles\Adobe Standard\Canon EOS 10D Adobe Standard.dcp"(Seq 2)
    ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 2)
    ERROR: DF024: Unable to restore file at "C:\ProgramData\Adobe\CameraRaw\CameraProfiles\Adobe Standard\Canon EOS 10D Adobe Standard.dcp" from backup at "" Error 3 The system cannot find the path specified.(Seq 2)
    ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2)
    ----------- Payload: {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0 -----------
    ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Mac-GM\SLConfig.xml"(Seq 2)
    ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 2)
    ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Mac-GM\SLConfig.xml" from backup at "" Error 3 The system cannot find the path specified.(Seq 2)
    ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Bridge CS6 (64 Bit): Install failed
    ERROR: DW050:  - AdobeColorVideoProfilesAE CS6: Install failed
    ERROR: DW050:  - Dynamic Link Media Server: Install failed
    ERROR: DW050:  - Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe XMP Panels: Install failed
    ERROR: DW050:  - AdobeColorCommonSetCMYK CS6: Install failed
    ERROR: DW050:  - Adobe Encore CS6_AdobeEncore6en_USLanguagePack: Install failed
    ERROR: DW050:  - SonicWrappers_ph: Install failed
    ERROR: DW050:  - Adobe Flash CS6_AdobeFlash12.0-en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe Toolhints CS6: Install failed
    ERROR: DW050:  - Adobe Prelude CS6 Support: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 Support: Install failed
    ERROR: DW050:  - AdobePDFL x64 CS6: Install failed
    ERROR: DW050:  - AdobeColorJA CS6: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64: Install failed
    ERROR: DW050:  - Adobe Hunspell Linguistics Plugin CS6 x64: Install failed
    ERROR: DW050:  - SonicWrappers_bl: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Icon Handler x64: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed
    ERROR: DW050:  - Adobe Audition: Failed due to Language Pack installation failure
    ERROR: DW050:  - Required Common Fonts Installation: Install failed
    ERROR: DW050:  - AdobeIdeaPluginCS6-loc: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 Core_x64: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Player for Embedding 3.3: Install failed
    ERROR: DW050:  - Adobe CSXS Infrastructure CS6: Install failed
    ERROR: DW050:  - Adobe SpeedGrade CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Prelude CS6_AdobePrelude1en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe Encore CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - AdobeMotionPicture CS6: Install failed
    ERROR: DW050:  - Adobe After Effects CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - AdobeColorPhotoshop CS6: Install failed
    ERROR: DW050:  - DPS Desktop Tools CS6: Install failed
    ERROR: DW050:  - Adobe Flash CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - AdobeColorEU CS6: Install failed
    ERROR: DW050:  - Camera Profiles Installer: Install failed
    ERROR: DW050:  - AdobePDFL CS6: Install failed
    ERROR: DW050:  - Photoshop Camera Raw 7 (64 bit): Install failed
    ERROR: DW050:  - AIR for Apple iOS Support Wrapper: Install failed
    ERROR: DW050:  - Adobe SpeedGrade CS6_AdobeSpeedGrade6.0en_USLanguagePack: Install failed
    ERROR: DW050:  - Required Common Fonts Installation x64: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed
    ERROR: DW050:  - AdobeIdeaPluginCS6 x64: Install failed
    ERROR: DW050:  - Adobe Hunspell Linguistics Plugin CS6: Install failed
    ERROR: DW050:  - AdobeColorVideoProfilesCS CS6: Install failed
    ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS6 x64: Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
    ERROR: DW050:  - PDF Settings CS6: Install failed
    ERROR: DW050:  - Recommended Common Fonts Installation x64: Install failed
    ERROR: DW050:  - Adobe Extension Manager CS6: Install failed
    ERROR: DW050:  - Adobe NPS Panel: Install failed
    ERROR: DW050:  - Suite Shared Configuration CS6: Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe Dreamweaver CS6_AdobeDreamweaver12en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Player for Embedding x64 3.3: Install failed
    ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS6: Install failed
    ERROR: DW050:  - Adobe Bridge CS6: Install failed
    ERROR: DW050:  - Adobe After Effects CS6 Support: Install failed
    ERROR: DW050:  - AdobeCMaps x64 CS6: Install failed
    ERROR: DW050:  - Microsoft Visual C++ 2005 Redistributable Package (x64): Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Core (64 Bit)_AdobeIllustrator16en_USLanguagePack_x64: Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Core (64 Bit): Failed due to Language Pack installation failure
    ERROR: DW050:  - AdobeTypeSupport CS6: Install failed
    ERROR: DW050:  - AdobeIdeaPluginCS6: Install failed
    ERROR: DW050:  - Adobe Dreamweaver CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Audition_AdobeAudition5en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Common Base Files: Install failed
    ERROR: DW050:  - Acrobat Professional: Install failed
    ERROR: DW050:  - AdobeTypeSupport x64 CS6: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Application Feature Set Files: Install failed
    ERROR: DW050:  - Adobe Mini Bridge CS6: Install failed
    ERROR: DW050:  - AdobeColorNA CS6: Install failed
    ERROR: DW050:  - Adobe Dreamweaver Widget Browser: Install failed
    ERROR: DW050:  - Adobe Linguistics CS6 x64: Install failed
    ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed
    ERROR: DW050:  - AdobeColorCommonSetRGB CS6: Install failed
    ERROR: DW050:  - Adobe Fireworks CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Illustrator CS6 Support32: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS6 Support: Install failed
    ERROR: DW050:  - Adobe SwitchBoard 2.0: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Application Base Files: Failed due to Language Pack installation failure
    ERROR: DW050:  - Photoshop Camera Raw 7: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed
    ERROR: DW050:  - AIR for Apple iOS support (FP): Install failed
    ERROR: DW050:  - AdobeHelp: Install failed
    ERROR: DW050:  - Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe Encore CS6 Support: Install failed
    ERROR: DW050:  - Adobe Linguistics CS6: Install failed
    ERROR: DW050:  - Recommended Common Fonts Installation: Install failed
    ERROR: DW050:  - DynamiclinkSupport: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_US: Install failed
    ERROR: DW050:  - Adobe Prelude CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe After Effects CS6 Presets: Install failed
    ERROR: DW050:  - CS6 Master Collection: Install failed
    ERROR: DW050:  - AdobeCMaps CS6: Install failed
    ERROR: DW050:  - Adobe CSXS Extensions CS6: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Icon Handler: Install failed
    ERROR: DW050:  - Adobe ExtendScript Toolkit CS6: Install failed
    ERROR: DW050:  - Adobe Media Encoder CS6 X64: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Application Base Files2: Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Support: Install failed

    Hey, did you sort it out in the end?
    I have been onto support for 2.5 hours yesterday but it didnt work what they told me to do. CS6 seems to install but the last screen says that only flash builder and acrobat installed and all the others had trouble installling.
    Im gonna try them again today. My error message is below....
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DF012, DW029 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 4 error(s), 3 warning(s)
    ----------- Payload: {9E0AF030-AC6B-11E0-8837-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 -----------
    ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x86). Please try installing it by double clicking on the executable at "E:\Adobe CS6\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com
    ----------- Payload: {9D2A060F-AC6B-11E0-8C00-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x64) 10.0.40219.1 -----------
    ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x64). Please try installing it by double clicking on the executable at "E:\Adobe CS6\payloads\Microsoft VC 2010 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x64) from Microsoft website - www.microsoft.com
    ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
    WARNING: DW029: Custom Action for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 wants to skip this payload. Skipping this payload.
    ----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------
    WARNING: DF012: File/Folder does not exist at E:\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)
    ----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
    WARNING: DF012: File/Folder does not exist at E:\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Microsoft Visual C++ 2010 Redistributable Package (x64): Install failed
    ERROR: DW050:  - Microsoft Visual C++ 2010 Redistributable Package (x86): Install failed

  • CS6 Master Collection on Macbook running Windows 8.1 in Parallels

    Hi
    I have a licensed Windows version of Adobe CS6 Master Collection which runs happily on my Windows 7 PC. I have recently purchased a Macbook Pro Retina (latest model, 16GB RAM, 2.3 GHz Intel Core i7 processor, OS X 10.9.2), and have installed the Windows 8.1 OS as a Parallels 9 virtual machine.
    The CS6 Master Collection installed OK, applied all software updates OK, completed online activation OK, all programmes launch OK.
    BUT... when I run any of the CS6 applications, I get prompted to sign in to Adobe to register the product. When I enter the correct Adobe ID and password, I am advised that the ID and password do not match, and that my software will no longer work after seven days (now down to five days).
    I know that the ID and password are correct, as I can log in to my Adobe account through a web browser using the same credentials.
    The CS6 software IS registered already. I registered it immediately after first purchasing it on 18-May-2012.
    I had a LONG online chat session with Adobe Support about this issue. They confirmed all of the above, but eventually said that they won't support installation of Master Suite CS6 on a virtual PC, and suggested I try here on the Adobe Communities Forum. So here I am.
    Has anyone else encountered this problem with registering CS6 s/w under Parallels 9? Any solutions or suggestions?

    Hi Bob. Yes, the serial number was entered and accepted, in the activation process during installation. It's only when I open any of the CS6 programmes that I get advised to register the product, and am prompted for my Adobe ID and password.
    I even tried changing my Adobe password. The new password works fine to log in through a web browser - but won't log me in through the in-app dialogue. I'm tearing my hair out trying to work out how to get around this before my seven day limit expires.

  • Error Install Adobe CS6 Master Collection on Windows 8

    So I had two errors while installing Adobe CS6 MC on Windows 8.  The first was a slew of OS Requirement Not Met Errors and was able to resolve this by running the setup in Compatibility Mode as Windows 7.  However, the second error is persisting and I can not resolve this.  I have approx 48 "ERROR: DW062: Unable to locate folder for token SharedDocuments".  I am sure this is related to the fact that, using the move feature in Windows 8, I moved the Public folder to my D drive (to save room on the SSD).  All other programs install properly.  How can I resolve this?
    Thank-you.  Below is the Install Error Log
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DR012, DW062 ... WARNING: DF012, DW029 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 48 error(s), 3 warning(s)
    ----------- Payload: {9254D539-549A-41DD-A7DA-251766F2B76F} Adobe Player for Embedding x64 3.3 3.3.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {99290358-A784-4218-A7BA-954AE5F9207C} AdobeCMaps x64 CS6 4.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {246C4B99-19F7-4475-9787-5FF8595B86D7} AdobePDFL x64 CS6 10.9.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {B2D792AF-F407-4EFA-9A03-3F2A476146F6} AdobeTypeSupport x64 CS6 11.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {F2F2F788-A17F-4CEC-A03C-DFB778E9D901} Adobe Media Encoder CS6 X64 6.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {55F0AFED-606D-476A-A07A-134291002FBA} Photoshop Camera Raw 7 (64 bit) 7.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {7CA3FAD4-7B82-473C-8207-5A283E90742A} Adobe WinSoft Linguistics Plugin CS6 x64 1.3.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {29DB26AB-81CE-41D6-B0C9-BE15E36C87C6} Adobe Hunspell Linguistics Plugin CS6 x64 1.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {8085C16A-3148-40B4-BC8B-12ED59C9C478} Recommended Common Fonts Installation x64 2.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {63594DD4-0241-422A-93A5-B6530040E1C7} Required Common Fonts Installation x64 2.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {C41A769E-27ED-44F7-8A11-F2E32F538E05} Adobe Linguistics CS6 x64 6.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {2DAEE15D-8D47-1014-9FF6-ACA9093B5359} Adobe InDesign CS6 Icon Handler x64 8.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
    WARNING: DW029: Custom Action for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 wants to skip this payload. Skipping this payload.
    ----------- Payload: {3D46121C-A0E6-4259-B7E0-5127C218A096} Adobe SpeedGrade CS6 6.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------
    WARNING: DF012: File/Folder does not exist at C:\New folder\CS6 Master Collection\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)
    ----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
    WARNING: DF012: File/Folder does not exist at C:\New folder\CS6 Master Collection\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)
    ----------- Payload: {4FAB339E-2132-434F-9376-9CD735E4C69C} Adobe Flash CS6 12.0.0.0 -----------
    ERROR: DR012: Setting Registry Value Failed. Error 5 Access is denied.(Seq 151)
    ----------- Payload: {3289C0E8-78B9-47D4-98E5-F25BFF1CBED4} Adobe Photoshop CS6 Core_x64 13.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Bridge CS6 (64 Bit): Install failed
    ERROR: DW050:  - AdobeColorVideoProfilesAE CS6: Install failed
    ERROR: DW050:  - Adobe Encore CS6_AdobeEncore6en_USLanguagePack: Install failed
    ERROR: DW050:  - AdobePDFL x64 CS6: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64: Install failed
    ERROR: DW050:  - Adobe Hunspell Linguistics Plugin CS6 x64: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Icon Handler x64: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 Core_x64: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe SpeedGrade CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Encore CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - AdobeMotionPicture CS6: Install failed
    ERROR: DW050:  - Adobe After Effects CS6: Failed due to Language Pack installation failure
    ERROR: DW050:  - Photoshop Camera Raw 7 (64 bit): Install failed
    ERROR: DW050:  - Adobe SpeedGrade CS6_AdobeSpeedGrade6.0en_USLanguagePack: Install failed
    ERROR: DW050:  - Required Common Fonts Installation x64: Install failed
    ERROR: DW050:  - AdobeIdeaPluginCS6 x64: Install failed
    ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS6 x64: Install failed
    ERROR: DW050:  - Recommended Common Fonts Installation x64: Install failed
    ERROR: DW050:  - Adobe Player for Embedding x64 3.3: Install failed
    ERROR: DW050:  - Adobe After Effects CS6 Support: Install failed
    ERROR: DW050:  - AdobeCMaps x64 CS6: Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Core (64 Bit)_AdobeIllustrator16en_USLanguagePack_x64: Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Core (64 Bit): Failed due to Language Pack installation failure
    ERROR: DW050:  - AdobeTypeSupport x64 CS6: Install failed
    ERROR: DW050:  - Adobe Linguistics CS6 x64: Install failed
    ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS6 Support: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe Encore CS6 Support: Install failed
    ERROR: DW050:  - Adobe After Effects CS6 Presets: Install failed
    ERROR: DW050:  - Adobe Media Encoder CS6 X64: Install failed

    Errors "Exit Code: 6," "Exit Code: 7"
    Mylenium

  • Can't download CS6 Master Collection Trial on WinXP using IE7/Firfefox 14.0.1

    Hi,
    I've been trying to download the CS6 Master Collection trial on WinXP SP 3 using either IE7 / Firefox 14.0.1 with no success.
    Adobe Download Assistant launched successfully and I could log on.  However, every time I choose to download CS6, I got this error message:
    Error downloading this product (Error 109).  Check your network connection or destination disk.  You can also use the "Reset product download" button to try to download the product again.
    I've tried everything in the faq (e.g. deleting Documents and Settings\<userid>\Application Data\com.adobe.downloadassistant.AdobeDownloadAssistant\Local Store) with no success.
    I've 55GB of disk space left, so disk space is not an issue.
    Please help!
    John

    I'm getting this in the application.log file:
    8/9/2012 12:31:33.859 [ERROR] Error #3214
    8/9/2012 12:31:46.546 [ERROR] i/o error retry count: 1
    8/9/2012 12:31:46.562 [ERROR] isLocalFileValid/file integrity failed; Temp file doesn't exist; bytesLoaded: 0; prevSavedSize: 0;
    8/9/2012 12:31:46.562 [ERROR] isLocalFileValid/file integrity failed;  integrityErrorRetryCount: 1
    8/9/2012 12:31:46.609 [ERROR] i/o error retry count: 2
    8/9/2012 12:31:46.609 [ERROR] isLocalFileValid/file integrity failed; Temp file doesn't exist; bytesLoaded: 0; prevSavedSize: 0;
    8/9/2012 12:31:46.609 [ERROR] isLocalFileValid/file integrity failed;  integrityErrorRetryCount: 2
    8/9/2012 12:31:46.656 [ERROR] i/o error retry count: 3
    8/9/2012 12:31:46.656 [ERROR] isLocalFileValid/file integrity failed; Temp file doesn't exist; bytesLoaded: 0; prevSavedSize: 0;
    8/9/2012 12:31:46.656 [ERROR] isLocalFileValid/file integrity failed;  integrityErrorRetryCount: 3
    8/9/2012 12:31:46.703 [ERROR] Download I/O Error: http://trials3.adobe.com/AdobeProducts/STAM/CS6/win32/MasterCollection_CS6_LS16.7z - Error #2032 :: 2032; Bytes Loaded: 0

  • Downloading CS6 Master Collection

    Hi,
    I am planning to install Adobe CS6 Master Collection (CS6MC) onto a Parallels 9 Windows 8.1 x64 virtual enviroment. This will be the second install of CS6MC. This first is on a Windows 8.1 desktop computer. As far as I have read, I can install CS6MC onto two computers.
    However, before I do this I have a few questions I hope someon can help me with.
    Firstly, could someone just confirm that I can install this CS6MC onto 2 computers.
    Secondly if I download a CS6MC from Adobe, will all (or most) updates released to date be included with this downloaded version, or will I have to download all the updates once I have installed the package? I still have the DVD of CS6MC, and if the version I will download is the same as the one I have on the DVD, I may as well istall from the DVD.
    Lastly, how will changing the hardware (CPU, Graphics card, etc)  on my desktop computer affect my install count of Adobe CS6MC. How would I be able to sort out any activation issues casued by these hardware upgrades?
    I thany you in advance for any help that cna be provided
    Thanks.

    1. yes, you can install and activate on two computers concurrently.  both should not be used at any one time and both to be used by you.
    2. no, i don't think the updates will be rolled into the latest download but i'm not sure about that.
    3. changing your graphics card won't change your install count but changing your hd or cpu will.  you can always contact adobe support to reset your activation count if you're unable to deactivate yourself, http://www.adobe.com/support/chat/ivrchat.html

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