Activation date almost passed, no dial tone or bro...

Hi.
After waiting a month for an engineer appointment, I woke up this morning to a text from BT saying that it turns out I didnt need an engineer, my phone line and broadband were activated and I could start using them immediately. My order status on the site is completed as well.
This wasnt the case. I have been constantly checking all day, but I get no dial tone on the phone and the broadband light on my homehub is off. It isnt a problem with the ADSL filter, I still get no dial tone when plugging the phone directly into the master socket.
I'm kind of worried because I have already gone over a month without any internet, and I keep finding posts on forums of people having similar problems that have had to fight with phone support for weeks or months before getting it sorted.

Might be a stab in the dark, but is your new home "new" as in "new-build" new? Reason i ask is i had exactly the same thing occur to me when i moved into my new house, and after the call centre had assured me it was conneted, I unscrewed the faceplate from the phone socket next to the front door to find that Barrett Homes hadn't connected the phone sockets to the External NTE (i.e. the master socket) which is often outside nowadays.
Once connected, broadband worked fine (did it myself, 5 minute job) only problem was that Barretts had wired all the extension sockets with all six wires (huge no-no) which I also rectified (broadband sync went up from 3.5 meg to nearly 6); this isn't a one-off either as I have a friend on the other end of our road with exactly the same YTS wiring in their phone sockets. Hope you get your problem sorted anyways.

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Activation date has passed, broadband is not activ...

Hi,
My activation date was yesterday. It has now passed and, somewhat unsurprisingly, my broadband has not been activated. On the BT ordertracking page, regarding the broadband it informs me "your broadband order is in hand with a member of our team....". Regarding the phone line it says "We are currently investigating your line order with our supplier....".
Has anyone had this problem before? What causes this problem? How long should it normally take from now to get connected? It says to call customer services if it is past activation date and BT don't get in touch (which they haven't so far), but I'd prefer not to have to spend an hour of my evening on hold.
Thanks,
Chris

Hi malfunct,
Welcome to the community and thanks for posting!
I'm sorry for the delay getting service connected. Is everything up and running now? If not, click on my username and under the section "about me" you'll see the link to get in touch with us. We can help sort things out from here.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Co3 error activation date has passed

Hi all I'm having problems with vision everytime i reboot the box that was delivered yesterday i get the c03 error i tried calling call centre there usless keep saying i promise it will come on it takes time but my activation date has now pass im starting to wish i never left virgin now any ideas how i can watch tv

Hi,
1. A C03 error means your Vision account has not been set up correctly at BTs end.
2. A c02 error means the box tried to upgrade its software and failed. This 99% probably happened because of point 1.
Get the Mods on it. They are very helpful.
Rank - Mostly Harmless.

My activation date has passed but my order status ...

Phone line has been fitted a couple of days ago so should've been activated at any time up to midnight on the activation date. This has now passed but the order status is still in progress when I go to the track order page. The help page says that this means there's been a problem with my order.
Please help!!
Thanks
Solved!
Go to Solution.

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved
do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

My activation date has passed and still no broadba...

My activation date was last Friday (25th October) and on Saturday morning (when mobing into a new flat I had ordered this to) Broadband had still not activated. I was also told during ordering that I could get the router delivered on the Friday and it wouldnt be a problem that no one would be home as it is "designed to fit through the letter box". I got there on move day to find a red ticket so I had to then queue at the post office after having been told specifically I wouldn't.
I called BT and after speaking to 4 people I was told that I had to speak to a 5th person in "Accounts" as it was an account related thing that BT had a technical problem with.
This lady then tells me that there was nothing I could do to help and that the braodband would start Monday midnight without fail and that she is sorry 100 times over and that she would email me details on how I could connect to Bt-Fon networks in the mean time...
Its Tuesday morning and we still have no internet and the order online still shows "in progress" instead of complete. Also never recieved this promised email.
What should I do?!!!
After all of the promises BT have made and not kept I am supremely disapointed!

Hi thommegzy,
Welcome to the community and thanks for posting!
Sorry for the delay getting services set up in your new flat. I can help you get connected from here. Click on my username and under the section "about me" you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband activation date has passed and no broadb...

After my contract broadband with O2 was sold to Sky and sky jacked up the price. I decided to switch to BT broadband. The sign up was fairly straight forward and I was given an activation date January 20th, hub arrived same day and BT sports was turned on too. I plugged in hub on Tuesday morning and it went orange with a flashing red b. I left it till the evening just in case I was being impatient but still no blue light. I had a text message that same evening apologising for the delay and they will call me on Thursday 23rd and not to call as there was no need. That's in itself was frustrating, the lack of information and the disregard for customer care. There was no call on 23rd so I decided to call them and was told that there is an issue and that a specialist would be in touch and there was nothing they could do just wait for the call. Up to now I have had no further information and I'm just frustrated by the lack of information or renewed activation date it's making me regret changing providers. Can anyone enlighten me as to what's happening and where this fabled specialist is?

Hi Novvy26,
I would like to take a look at your account to see what is happening with your order for BT Broadband. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Broadband activation date has passed, and nothing....

Hi all,
So yesterday we had our new BT services in a property that we've just moved to. The OpenReach guy was actually early and after about an hour had the line up and running. Our equipment hadn't arrived so we couldn't test broadband but the phone line seems to be working fine.
Then our equipment arrived and we set it up but the blue B didn't glow. We thought this was fair enough as they do say up to midnight. Then at about 4 I received an email and text saying that the service was all ready to go. So we tried again but still the b light didn't glow.
So we called BT and didn't get much sense out of the advisor. She was flip flopping between different lengths of time based on my reaction - 24 hours, midnight tomorrow, etc. She settled on saying it would be up by midnight tonight (yesterday).
Needless to say, it didn't miraculously start working at midnight. It's now the morning after, and it still isn't working. Oh and the 24 hour support line closes at 9pm and reopens at 8am...
Any advice?
Thanks.

Hi jacklenox,
Welcome to the forum and thanks for posting. I can look into this if you wish. Drop me an email with the details. You’ll find the “contact us” link in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Passed phone/broadband activation date...

I know that this has been talked about a lot on these forums, but I'm hoping to get the attention of a Mod who will give me an answer.
I purchased unlimited broadband and calls online on Thursday 9th of September. This is for a new build flat - so my line needs to be activated. I was then informed that my estimated activation date would be Thursday 16th September and that I would not need an engineer to come to my property.
Unfortunately the activation date has passed and neither the phone or broadband works. So I phoned BT, and after being passed about and put on hold repeatedly (often ending in the line going dead after waiting 15 minutes and needing to start all over again), I was told that there was a fault... and some one will call me back in 48 hours to tell me why... not to tell me that they've fixed it, but just to tell me why.
The reason this is so important to me is because I work from home - I need a broadband connection and a phoneline to do my job, and I'm currently relying on a PAYG tmobile 3g dongle and my mobile - which are both costing a fortune (especially the mobile because I make a lot of international calls - something I am sure BT will love to profit from).
Having been mucked about by Sky for 2 months (who also failed to install a phoneline because they consistently failed to communicate with openreach properly - resulting in repeated cancled installs) I don't have the luxury to wait around! Having looked around this forum, it has taken some people months to get connected.
I simply want to know WHY my activation failed, and WHEN it can be fixed. Simple.

Oliver_H wrote:
I know that this has been talked about a lot on these forums, but I'm hoping to get the attention of a Mod who will give me an answer.
I purchased unlimited broadband and calls online on Thursday 9th of September. This is for a new build flat - so my line needs to be activated. I was then informed that my estimated activation date would be Thursday 16th September and that I would not need an engineer to come to my property.
Unfortunately the activation date has passed and neither the phone or broadband works. So I phoned BT, and after being passed about and put on hold repeatedly (often ending in the line going dead after waiting 15 minutes and needing to start all over again), I was told that there was a fault... and some one will call me back in 48 hours to tell me why... not to tell me that they've fixed it, but just to tell me why.
The reason this is so important to me is because I work from home - I need a broadband connection and a phoneline to do my job, and I'm currently relying on a PAYG tmobile 3g dongle and my mobile - which are both costing a fortune (especially the mobile because I make a lot of international calls - something I am sure BT will love to profit from).
Having been mucked about by Sky for 2 months (who also failed to install a phoneline because they consistently failed to communicate with openreach properly - resulting in repeated cancled installs) I don't have the luxury to wait around! Having looked around this forum, it has taken some people months to get connected.
I simply want to know WHY my activation failed, and WHEN it can be fixed. Simple.
(my bold)
Hi Oliver_H and welcome
mod email address - [email protected] (they'll need your name, account number and a link to this thread).
new build - I'll guess that your master socket connections have not been made off (connected), as only BT can do this. This could be why your line isn't active...
It could be a fault, but I'm stilling guessing they're not connected in the master socket...
You really shouldn't, but a quick look (don't touch) at the master socket connections may answer this for you.
-+-No longer a forum member-+-

Activation date passed - No broadband

Hello,
My activation date was yesterday and after installing the hub, waiting until midnight for a connection, as of 8:25am this morning, the homehub is unable to obtain a connection.
Upon starting it does nothing but flash orange and if I'm fortunate, the red 'B' light will light up at the start of the endless flashing to never return again.
Would like to know why this is happening and when I can expect to use the service that I'm paying for.
Many thanks
James

curbing wrote:
I received two emails very early yesterday morning stating that the phone and broadband had been activated.
When you say check the test socket, do you mean unscrewing it and following the diagnostics on the BT website? If so, then I haven't no but from what my landlord has told me, the previous tenants were using the phone line without any problems. Their line has since been transferred to myself now.
It may be that the previous tenant used the line for voice calls only and not broadband. As john46 said, do you have a dial tone ?
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

Activation date passed, still no broadband...

Hi
I've been patiently waiting for over a month for my installation of BT Total Broadband & Calls Option 3 in my new property. My Activation date came (Thurs 24th March) and I hadn't heard anything by 1.30pm despite my engineer visit being scheduled between 8am and 1pm that day. I rang BT Customer Services and was lucky enough to get somebody in the UK who told me an engineer was working at the exchange as we speak, great...
At around 6pm I plugged in my router which had arrived that day only to find my Broadband light was off. So I waited until after midnight as instructed but the Broadband light was still off this morning after a reboot. I rang Customer services again but this time was put through to what I assume was an Indian call centre. They were very polite but I was on the phone for over an hour, being put on hold for 10 minutes+ several times. After an hour of waiting they told me an engineer was on his way today which I was unaware of as my activation date was yesterday. I cannot understand why it took an hour to find out that an engineer was already on his way. I had specifically taken a day off work for the engineer visit yesterday only to find that they were coming today. Right after speaking to Customer Services an Openreach engineer rang to say he was on his way and would be 10 minutes, luckily my girlfriend was available to let him in and he carried out the work.
I was happy again and thought BT had almost redeemed themselves until I got a call from BT half an hour after the engineer visit saying the telephone line had been activated but there had been a delay with the Broadband and a review was scheduled for the 29th March!
I am absolutely appalled at BT's exceptionally poor 'Customer Service' and am seeking advice on whether I can cancel my broadband order now seeing as it has not actually been activated yet and in my view they have breached their own terms in the contract? I would like to keep the landline but order broadband from a different provider. Having researched this issue on the internet I have found this happens to a vast majority of people, what are BT playing at?! If BT are messing me around like this before my service has even started then I dread to think what lies ahead.
Any help or advice would be greatly appreciated as I am in desperate need of a broadband connection in the new property. Am I entitled to any compensation for wasting a holiday day and giving me constant false promises, and how would I go about claiming this?
Thanks

Hi remondo,
Welcome to the forum.
If you click on my username and look under "about me" in my profile page you'll be able to get our "Contact Us" form and send us an email so we can see how can help here.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Activation date passed and still no BB!!!!

I left my previous ISP due to poor service.....I somehow thought BT would be better but so far they have been utter rubbish, I am actually regretting my move from Tiscali/talk talk!! that says a lot as they have got to be the worst ISP's out! My latest problem now that my eagerly awaitied activation date has now passed 22.08.11 and I have no BB connection. I waited up till after midnight last night to check that the activation works and what do you know it didn't! (why don't you activate after midnight the night before your equipment is delivered so that your customers don't get there equipment and then still have to wait till after midnight for any BB) anyways I tried again this morning before work and still no connection...done all the tests i could prior to work and still nothing. This is really frustrating as you were late in delivering the equipment in the first place!! I NEED this sorted asap!! Can anyone point me in the right direction to get the quickest solution please???

try contacting the mods http://bt.custhelp.com/app/contact_email/c/4951
or live chat
live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
mods may take 2/3 days to contact you
this is a customer to customer help forum with the only BT employees being the forum mods
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

2nd activation date passed....still no broadband

After ordering broadband from BT we were originally given and activation date of Jan 26th. This was then pushed back to February 2nd and then, just hours later I received and email stating it would be the 5th.
The equipment was due to be delivered on the 2nd but actually turned up on the 3rd when no one was in so we had to pick.it up from a local post office. All of this was rather annoying but I could have lived with it if it had actually been activated on the 5th! I've spent an hour on the phone, banded about between different people just to be told it will be activated within.48 hours. How helpful. I definitely want my activation fee refunded and some kind of compensation but more than anything, I just want the broadband I'm paying for to actually work! It's now 15 hours after when I was told it would definitely be working by and still nothing!
I'd been with Virgin for years before this. Boy do I wish I'd stayed with them. What a joke.

There is probably a technical problem.
Regarding compensation, the following page should explain it.
http://bt.custhelp.com/app/answers/detail/a_id/9394/~/customer-service-guarantee
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

No Activation, date passed- no info, no good

Hello
I'm (well, my Dad) is having trouble setting up his new BT Vision. He was told the activation date would be Tuesday just gone (30th July), but this was later changed to the Thursday, so to help with the set up I took a day off work, only to be texted on the morning to be told they would not be activating that day after all, and they would inform him of any news. He has since recieved one text saying there are problems, and that is all. No information as to what the problem is, how this will be rectified etc, and no joy when he has tried to e-mail or phone. He lives in the central Durham area, does anyone know what the problem is around there as its quite upsetting for him

Hi marsay234,
Yes we can check on the delay, use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Cheers
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Infinity activation date passed. Tearing hair out.

My BT Infinity 1 activation date was supposed to be the 9th October. The hub arrived 2 days before the activation date which was a comfort at the time.
I contacted BT by phone on Friday 10th, Saturday 11th, Monday 13th and again today.
EVERY time I get transfered to the right person they say they'll have to call me back in 5 minutes which doesn't happen. This has happened 8 times. The last time I contacted someone I stressed that nobody had ever call back, to which he said he would definately call me back before 5pm (which was in 4 hours time) - this never happened.
I'm tearing my hair out.

Hi EVenvell,
I'm sorry your BT Infinity broadband is not working, please use the 'contact the mods' link in my forum profile to send in your details and we'll be happy to help you get this sorted. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Activation date passed, please help....

Hi,
I ordered a new bt phone line and broadband on the 1st of march, I got an activation date of the 9th of march & it is now the 11th, I got my hub and hub phone on the 9th, I have phoned bt and they say it is a problem at the exchange with not having enough cable???? This sounds like a fob off to me & I am very unhappy please could a mod look into this for me?
Thanks, Lee

Hi Lee,
It is possible that there is some sort of capacity issue at the exchange which is causing the delay, but I'll take a look at the order. Can you email me at [email protected] with a link to this thread?
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Activation date almost passed, no dial tone or bro...

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