Activation date passed and NO phoneline or broadba...

I recently switched from Sky to BT as I was having an issue with my broadband and phoneline that Sky were far from helpful about. Sky took 5 weeks to fix a fault on the phoneline after many promises and many times an engineer didnt turn up when promised.Ive checked the test socket and done all the test.Now im being messed about by BT and im now wondering is this a very normal thing all company's do now.First sky and now BT,who next if I decide to change again??
My equipment (HH4) and activation email arrived on 18th September to say everything was ready to go.
I followed the steps that came with the equipment, but the Hub light never returned to blue. It is stuck on orange and the broadband light is flashing red. Also the phoneline is completely dead and still and its getting towards 2am now.Thing is know all the connections and the phone cable works because Sky finaly fixed the phoneline 2 weeks ago after 5 weeks waiting to get it fixed and its been perfect since and the engineer sent 2 weeks ago put a new cable from the mast to the flat and fitted a new phone socket so BT cant give me the **bleep** my line or equipment is faulty because that would be bull **bleep**! The sky phoneline and broadband went off yesterday morning then a few hours later got texts from bt to say the phoneline and broadband is now active and is ready to use.I even changed the filters over BT sent with the new home hub.I plugged the phone directly in to the test socket and nothing,its completely dead! I switched to BT because I thought I would get better service than sky but I was so very wrong! Been reading and doing research and it seems quite a few people have the or have had the same problem as my self or a similar problem!!

Ultimately, you need to report it as a fault (0800 800 151, or check in the phone book for a number you can use on a mobile). It looks like BT haven't actually switched on your service yet.

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Activation date passed and still no BB!!!!

I left my previous ISP due to poor service.....I somehow thought BT would be better but so far they have been utter rubbish, I am actually regretting my move from Tiscali/talk talk!! that says a lot as they have got to be the worst ISP's out! My latest problem now that my eagerly awaitied activation date has now passed 22.08.11 and I have no BB connection. I waited up till after midnight last night to check that the activation works and what do you know it didn't! (why don't you activate after midnight the night before your equipment is delivered so that your customers don't get there equipment and then still have to wait till after midnight for any BB) anyways I tried again this morning before work and still no connection...done all the tests i could prior to work and still nothing. This is really frustrating as you were late in delivering the equipment in the first place!! I NEED this sorted asap!! Can anyone point me in the right direction to get the quickest solution please???

try contacting the mods http://bt.custhelp.com/app/contact_email/c/4951
or live chat
live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
mods may take 2/3 days to contact you
this is a customer to customer help forum with the only BT employees being the forum mods
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Activation date passed and still no broadband

Hi Everyone,
I recently switched from Orange to BT as I was having an issue with my broadband that Orange were far from helpful about.
My equipment (HH4) and activation email arrived on 16th September to say everything was ready to go.
I followed the steps that came with the equipment, but the Hub light never returned to blue. It is stuck on orange and the broadband light is flashing red. I've been in contact with the BT support team for the last 3 days, but have just grown more frustrated. They advised me to wait until today to see if it would connect, so I did, but still no connection. They said they would book an engineer but when I rang back they wanted to do some extra tests, which are scheduled for this Friday.
If any moderators could help, anything would be appreciated. It's now been a month with no Broadband, and the support team are slowly driving me insane.
Thanks in advance.
Solved!
Go to Solution.

Hi marsay,
Welcome to the forum, I'm sorry to hear about the problems you've had switching over to BT and we'll be happy to look into this for you. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Cheers
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Activation date passed and passed and passed again...

We recently moved and transferred our BT phone number and broadband with no major problems. As our contract had expired I looked to agree a new one and BT Infinity seemed reasonable.......however
November 25: called BT to upgrade to Infinity, would go live on December 3rd. Emails confirmed this.
December 5: called BT saying no news and order tracking says we cancelled the order. No reason given, as I was moved between departments. Eventually 'we have put new order in, Infinity live on December 18'.
December 19: called BT stating again no news. They said we had a call delaying it until December 23. My wife said she had a call she couldn't really understand, but seemed to say that delay until December 24.
December 24: called BT at 4:30pm, fair play someone was still working. Said he would investigate and call back before 6pm. No call but then saw an email. 'new order in, Infinity live January 13'.
And that's where we are. I could comment further, but I think the above speaks for itself.
By the way the activation charge of £30 has been taken and is amongst 20 different items under 'line rental and other charges' on latest bill.
The good news is that the phone and basic broadband (when I last checked) is working fine, though 'My BT' doesn't list a phone service anymore.
Help!

Hi seagull44,
Welcome and thanks for posting!
Sorry for the problems you're having upgrading to BT Infinity. Have you got any further forward with this since posting?
I can help you from here. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

DB link problem between active Data Guard and report application database

My database version in 11.2.0.2.0 and OS is Oracle Solaris 10 9/10.
I am facing a problem in my Active data guard Database for reporting purpose. Active Data guard information is as below.
SQL> select name, database_role, open_mode from v$database;
NAME DATABASE_ROLE OPEN_MODE
ORCL PHYSICAL STANDBY READ ONLY WITH APPLY
Problem detail is below
I have created a db link (Name: DATADB_LINK) between active data guard and report application database for reporting purpose.
SQL> create database link DATADB_LINK connect to HR identified by hr using 'DRFUNPD';
Database link created.
But when I run a query using db link from my report application database I got this below error.
ORA-01555: snapshot too old: rollback segment number 10 with name "_SYSSMU10_4261549777$" too small
ORA-02063: preceding line from DATADB_LINK
Then I check Active Data Guard database alart log file and get below error
ORA-01555 caused by SQL statement below (SQL ID: 11yj3pucjguc8, Query Duration=1 sec, SCN: 0x0000.07c708c3):SELECT "A2"."BUSINESS_TRANSACTION_REFERENCE","A2"."BUSINESS_TRANSACTION_CODE",MAX(CASE "A1"."TRANS_DATA_KEY" WHEN 'feature' THEN "A1"."TRANS_DATA_VALUE" END ),MAX(CASE "A1"."TRANS_DATA_KEY" WHEN 'otherFeature' THEN "A1"."TRANS_DATA_VALUE" END )
But the interesting point if I run the report query directly in Active Data Guard database, I never got error.
So is it a problem of DB link between active Data Guard and other database?

Fazlul Kabir Mahfuz wrote:
My database version in 11.2.0.2.0 and OS is Oracle Solaris 10 9/10.
I am facing a problem in my Active data guard Database for reporting purpose. Active Data guard information is as below.
SQL> select name, database_role, open_mode from v$database;
NAME DATABASE_ROLE OPEN_MODE
ORCL PHYSICAL STANDBY READ ONLY WITH APPLY
Problem detail is below
I have created a db link (Name: DATADB_LINK) between active data guard and report application database for reporting purpose.
SQL> create database link DATADB_LINK connect to HR identified by hr using 'DRFUNPD';
Database link created.
But when I run a query using db link from my report application database I got this below error.
ORA-01555: snapshot too old: rollback segment number 10 with name "_SYSSMU10_4261549777$" too small
ORA-02063: preceding line from DATADB_LINK
Then I check Active Data Guard database alart log file and get below error
ORA-01555 caused by SQL statement below (SQL ID: 11yj3pucjguc8, Query Duration=1 sec, SCN: 0x0000.07c708c3):SELECT "A2"."BUSINESS_TRANSACTION_REFERENCE","A2"."BUSINESS_TRANSACTION_CODE",MAX(CASE "A1"."TRANS_DATA_KEY" WHEN 'feature' THEN "A1"."TRANS_DATA_VALUE" END ),MAX(CASE "A1"."TRANS_DATA_KEY" WHEN 'otherFeature' THEN "A1"."TRANS_DATA_VALUE" END )
But the interesting point if I run the report query directly in Active Data Guard database, I never got error.
So is it a problem of DB link between active Data Guard and other database?
Check this note which is applicable for your environment
*ORA-01555 on Active Data Guard Standby Database [ID 1273808.1]*
also
http://asktom.oracle.com/pls/asktom/f?p=100:11:0::::P11_QUESTION_ID:8908307196113

Oracle 11g Active Data Guard and SAP R3

Hi All,
I have a query regarding Oracle 11g Active Data Guard and SAP R3.
Does the Oracle 11g R1/R2 Active Data guard feature supported with SAP R3?
I appreciate your help to provide any link or document for the same.
Thanks,
Vihang

I have a query regarding Oracle 11g Active Data Guard and SAP R3.
Does the Oracle 11g R1/R2 Active Data guard feature supported with SAP R3?
I appreciate your help to provide any link or document for the same.
Oracle database 11g functionality certified by SAP, check below link
http://www.oracle.com/us/solutions/sap/oradb11g-article-upd-1-323074.pdf
http://www.oracle.com/technetwork/middleware/ias/downloads/osb-11gr1certmatrix.xls

BT activation date confirmed and changed 4 times! ...

Back in November last year I had placed an order to move my services (phone and BT infinity 2 at the time) to my new home (new build) and asked for an activation date of 22 December. At the time I paid for line rental for onw year in advance, which I now regret.
Shortly thereafter I started receiving messages and calls from BT stating that my services activation would be delayed and a date of Jan 26 2015 was eventually confirmed. As this date approached, I then got a message that the activation date had actually moved to May 22! Convinced it was an error of some sort (it also appeared on my account information online), I called BT and was assured that it would be much earlier than that but that they could not confirm when at the time. I called again later and it was eventually revealed to me that my current order was not progressing and they would open another.So, I had another order created with a potential activation date of Jan 30, but I was assured that they would try to fast track it. This was around Jan 15.
Time went by and I eventually received calls/messages/emails stating that a Jan 26 date was indeed confirmed for an engineer visit. The 26th came and nobody showed up. I called the next day, and the staff were apologetic about the situation and explained that it was an Openreach issue and that some work was still ongoing to get my services activated. I replied as I had before that many people in my street already had phone and broadband so surely the area was covered (the online coverage checker states that I can get BT infinity 2...). In the end a date of Jan 29 was again confirmed and I asked specifically if they were sure they could make it this time - I was assured that it would be the last slippage.
Sadly, it was not to be. Just yesterday I received a call saying that my service was again delayed and as such I would have to choose another activation date - the earliest offered being Feb 5. The reasons were again to do with Openreach not fulfilling their end of the bargain, and the fact that I was in a "bronze" zone. I replied that I was loosing count of how many times my activation date had been moved and re-confirmed, but was again assured that this would be the last time...
So now, I wait for Feb 5. I am considering cancelling my services with BT altogether but unsure of whether I would get my line rental saver payment back if I do so.
If a mod checks this and is willing to help, I would very appreciative. Thank you.

Hi estrolas3,
Thanks for posting and welcome to the forum, I'm sorry about the delay activating your line. Please use the 'contact the mods' link in my forum profile to send in your details and we'll check the order. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

2nd activation date passed....still no broadband

After ordering broadband from BT we were originally given and activation date of Jan 26th. This was then pushed back to February 2nd and then, just hours later I received and email stating it would be the 5th.
The equipment was due to be delivered on the 2nd but actually turned up on the 3rd when no one was in so we had to pick.it up from a local post office. All of this was rather annoying but I could have lived with it if it had actually been activated on the 5th! I've spent an hour on the phone, banded about between different people just to be told it will be activated within.48 hours. How helpful. I definitely want my activation fee refunded and some kind of compensation but more than anything, I just want the broadband I'm paying for to actually work! It's now 15 hours after when I was told it would definitely be working by and still nothing!
I'd been with Virgin for years before this. Boy do I wish I'd stayed with them. What a joke.

There is probably a technical problem.
Regarding compensation, the following page should explain it.
http://bt.custhelp.com/app/answers/detail/a_id/9394/~/customer-service-guarantee
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Activation date passed, still no broadband...

Hi
I've been patiently waiting for over a month for my installation of BT Total Broadband & Calls Option 3 in my new property. My Activation date came (Thurs 24th March) and I hadn't heard anything by 1.30pm despite my engineer visit being scheduled between 8am and 1pm that day. I rang BT Customer Services and was lucky enough to get somebody in the UK who told me an engineer was working at the exchange as we speak, great...
At around 6pm I plugged in my router which had arrived that day only to find my Broadband light was off. So I waited until after midnight as instructed but the Broadband light was still off this morning after a reboot. I rang Customer services again but this time was put through to what I assume was an Indian call centre. They were very polite but I was on the phone for over an hour, being put on hold for 10 minutes+ several times. After an hour of waiting they told me an engineer was on his way today which I was unaware of as my activation date was yesterday. I cannot understand why it took an hour to find out that an engineer was already on his way. I had specifically taken a day off work for the engineer visit yesterday only to find that they were coming today. Right after speaking to Customer Services an Openreach engineer rang to say he was on his way and would be 10 minutes, luckily my girlfriend was available to let him in and he carried out the work.
I was happy again and thought BT had almost redeemed themselves until I got a call from BT half an hour after the engineer visit saying the telephone line had been activated but there had been a delay with the Broadband and a review was scheduled for the 29th March!
I am absolutely appalled at BT's exceptionally poor 'Customer Service' and am seeking advice on whether I can cancel my broadband order now seeing as it has not actually been activated yet and in my view they have breached their own terms in the contract? I would like to keep the landline but order broadband from a different provider. Having researched this issue on the internet I have found this happens to a vast majority of people, what are BT playing at?! If BT are messing me around like this before my service has even started then I dread to think what lies ahead.
Any help or advice would be greatly appreciated as I am in desperate need of a broadband connection in the new property. Am I entitled to any compensation for wasting a holiday day and giving me constant false promises, and how would I go about claiming this?
Thanks

Hi remondo,
Welcome to the forum.
If you click on my username and look under "about me" in my profile page you'll be able to get our "Contact Us" form and send us an email so we can see how can help here.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

No Activation, date passed- no info, no good

Hello
I'm (well, my Dad) is having trouble setting up his new BT Vision. He was told the activation date would be Tuesday just gone (30th July), but this was later changed to the Thursday, so to help with the set up I took a day off work, only to be texted on the morning to be told they would not be activating that day after all, and they would inform him of any news. He has since recieved one text saying there are problems, and that is all. No information as to what the problem is, how this will be rectified etc, and no joy when he has tried to e-mail or phone. He lives in the central Durham area, does anyone know what the problem is around there as its quite upsetting for him

Hi marsay234,
Yes we can check on the delay, use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Cheers
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Infinity activation date passed. Tearing hair out.

My BT Infinity 1 activation date was supposed to be the 9th October. The hub arrived 2 days before the activation date which was a comfort at the time.
I contacted BT by phone on Friday 10th, Saturday 11th, Monday 13th and again today.
EVERY time I get transfered to the right person they say they'll have to call me back in 5 minutes which doesn't happen. This has happened 8 times. The last time I contacted someone I stressed that nobody had ever call back, to which he said he would definately call me back before 5pm (which was in 4 hours time) - this never happened.
I'm tearing my hair out.

Hi EVenvell,
I'm sorry your BT Infinity broadband is not working, please use the 'contact the mods' link in my forum profile to send in your details and we'll be happy to help you get this sorted. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Active Data Guard and Undo and ora-01555

Hi
We have an 11.1.0.7 two-node RAC primary with a single instance Active Data Guard physical standby. When running a datapump export from the standby, we get an ORA-01555 although the undo_retention is set way beyond the run time for the export.
I'm looking to better understand undo within the context of Active Data Guard. Is there any dependency for undo between the primary(s) and standby? Are the undo settings (undo_retention, undo tablespace size..) on the primary and standby independent of each other?
Thanks.

The standby is a Physical Standby. An exact copy of the Primary. The undo at the standby is controlled by the redo coming from the Primary. When the undo gets overwritten at the Primary it gets overwritten at the standby regardless of what is running there. You can't have undo kept around longer at the standby, it is an EXACT copy of the Primary.
Increasing the undo tablespace and the undo_retention at the Primary will allow more undo to be kept at both the Primary and the Standby but the standby is still controlled by the Primary's management of the undo. Of course you should change the parameter at the standby too so that everything behaves the same when you make the standby a Primary database.
Hope this helps.
Larry

Activation date passed - No broadband

Hello,
My activation date was yesterday and after installing the hub, waiting until midnight for a connection, as of 8:25am this morning, the homehub is unable to obtain a connection.
Upon starting it does nothing but flash orange and if I'm fortunate, the red 'B' light will light up at the start of the endless flashing to never return again.
Would like to know why this is happening and when I can expect to use the service that I'm paying for.
Many thanks
James

curbing wrote:
I received two emails very early yesterday morning stating that the phone and broadband had been activated.
When you say check the test socket, do you mean unscrewing it and following the diagnostics on the BT website? If so, then I haven't no but from what my landlord has told me, the previous tenants were using the phone line without any problems. Their line has since been transferred to myself now.
It may be that the previous tenant used the line for voice calls only and not broadband. As john46 said, do you have a dial tone ?
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

Activation date passed, please help....

Hi,
I ordered a new bt phone line and broadband on the 1st of march, I got an activation date of the 9th of march & it is now the 11th, I got my hub and hub phone on the 9th, I have phoned bt and they say it is a problem at the exchange with not having enough cable???? This sounds like a fob off to me & I am very unhappy please could a mod look into this for me?
Thanks, Lee

Hi Lee,
It is possible that there is some sort of capacity issue at the exchange which is causing the delay, but I'll take a look at the order. Can you email me at [email protected] with a link to this thread?
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Activation date come and gone

My activation date has come and gone, with no broadband. No one contacted me to let me know what was happening.
I received an email and voice message today saying that my broadband is now activated but it is not. I have an orange light with flashing red broadband light and no connection.
Fed up trying to sort this out! How do I find out when my broadband will be up and running?
Solved!
Go to Solution.

snorlax wrote:
I have it on the only main phone line that comes into the house. I have it plugged into a micro filter then plugged into the socket.
I ordered broadband option 1 not infinity but the plug on the socket has infinity written on it.
That will not work, as the phone socket does not carry broadband.
Remove the microfilter, and plug it directly into the small socket at the top of the infinity socket.
The Infinity socket works for both Infinity and normal broadband.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Activation date passed and NO phoneline or broadba...

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