Activation date passed, please help....

Hi,
I ordered a new bt phone line and broadband on the 1st of march, I got an activation date of the 9th of march & it is now the 11th, I got my hub and hub phone on the 9th, I have phoned bt and they say it is a problem at the exchange with not having enough cable???? This sounds like a fob off to me & I am very unhappy please could a mod look into this for me?
Thanks, Lee

Hi Lee,
It is possible that there is some sort of capacity issue at the exchange which is causing the delay, but I'll take a look at the order. Can you email me at [email protected] with a link to this thread?
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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