Activation date pushed back twice

Question

Hello,
I recently moved into a new flat and told BT 4 weeks in advance that I will be moving and I was told the line would be activated on the 27th of June. That day passed and only the phone line was activated. I called up and was then told that there was an issue with activating Infinity broadband so they gave me another activation date which is today. Today I called just to check if everything was fine and after about an hour of waiting in queues I was told that the order got "lost in the system" and that a new activation date has been set for the 16th of July.
Is this normal? How many times can they push back the activation date? Im considering cancelling my contract as it's becoming more and more frustrating. Can I cancel my contract if they haven't provided me with the full service?
I depend on the internet as I work from home and I've pushing back deadlines as I can't work properly without it. I already spent £80 on topping up mobile data and I just can't afford to keep working like this.
Has anyone had a similar experience? Can anyone give me some advice?

Answer 1

activation is by openreach who own the lines so regardless of ISP apart from cable you will need openreach to install/activate your connection.  
as this is a residential line and is not supposed to be used for business purposes albeit many use it for checking business email and casual business use.  there is therefore no consideration about loss of business.  did you consider a business line which would give you a better level of service guarantee
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