Activation does not stick

We have a Win7 computer with Office 2010 Pro Plus installed.
Activation passes after entering the key. Then later when someone goes to use the computer they get the product activation popup.
We've tried activating over the phone as well with the same result.
My last attempt at fixing the issue was a complete uninstall/reinstall. After uninstalling I removed the "14" key and all subkeys from hklm:\software\WOW64\Microsoft\Office\ .
At first launch of Excel I got the activation failed popup and the red bar across the top of Excel.
Any Thoughts?

are you using MAK or KMS product key for this client?
does
cscript slmgr.vbs /dlv all
reveal the product key input and/or activation has successfully completed?
what does
cscript slmgr.vbs /dlv all
reveal when the activation popup is present?
what events are recorded in the event logs of the client machine, over time?
(SPPSVC will record 12288, 12289, 12290, 12291 events)
If you are using KMS, what events is your KMShost recording for this client machine?
(NB: license/activation isn't stored in the HKLM you mention...)
Don
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