Activation Failure for Creative Suite 5.5 Web Premium Subscription

Question

Hi,
Signed up for the subscription model a week ago and worked fine without issue; came in to work on Monday and was asked to activate photoshop; it failed but let me continue. Tried loading up photoshop again today but now it says can't continue without activating.
Contacted customer support who took all of my details only to come to the conclusion that it was a technical issue and I had to ring technical support.
Rung technical support and after a long conversation explaining the issue; them taking over and sharing my sceren came to the conclusion that even though I can't "ping activate.adobe.com" that I should re install the entire suite.
I uninstalled the suite using the built in uninstaller. restarted. and then re installed. First use works fine; second use presents the activation error. Giving me the same error code before "194:104".
I downloaded the Adobe support application which appears to have just read a bunch of log files and shows the same 194:104 error appearing throughout; trying to click on further details for any of these items just gives a 404 error.
I uninstalled a further time (again using the proper uninstaller), restarted and re installed and fired up flash; let me in the first time and I went through to Help and clicked "Deactivate" and deactivated the entire suite; restarted flash and this time selected the 30 day trial. Yay. finally somthing that works!! After testing all the apps fire up again; I closed them all down and opened flash again this time entering my serial number.
Again I got the activation failed (194:104) error and now I can't open anything again -- not even to de activate it;
Still pinging "activate.adobe.com" or the "activate.wip4.adobe.com" results in a request timed out.
I've tried turning off the firewall in OSX and disabling other network filtering tools, no change.
I've tried logging in as a fresh user and still the same issue.
Also tried booting into Safe mode to ensure nothing else was running and still get the same activation error and still no reply from activate.adobe.com
So far; my only course of action is to uninstall again and select 30 day trial to avoid losing a full days work...
Doncha just love DRM...
Chris

Answer 1

After 3 weeks I find it hilarious that something as simple as activation has taken this long to get to the point where _somebody_ is actually looking at it; The countless hours I've wasted talking to support asking me to uninstall, re install, re download, re dowload again, uninstall, reinstall, on hold etc etc has been absoltely rediculous. I said right from the first conversation "I've tried this on two completely seperate machine and it does the same thing, I think there's a problem with your server" and nobody listened until now; And even then the log files went missing, another week passed, then nothing again... not impressed with support at all!
I just hope this can be resolved within the next couple of days as my trial period is now coming to an end and I'll not only be left with something I can't use but also paying for something I can't use either. Apparently I can't even cancel my subscription or else I won't be able to sign up again for the discounted yearly rate! Talk about holding me over a barrel...
Very disapointed I couldn't have just gotten a new serial number or new account like I'd asked for when I first reported this and each and every time I was on the support calls; Not sure why I have to be the "guinnie pig" in sorting out this issue... an issue regarding basic activation; and companies wonder why we hate DRM; this is why. because when there's an issue the customer ends up being the one who loses out.
Not trying to make this personal in any way; just a bit disgraced at a company as big as Adobe can fail so mierably at such a simple issue and take soooo long to fix it.
A very annoyed customer,
Chris