Activation fee for trading in faulty phones?

I was going to try and trade in my EVO LTE for the Galaxy but my 30 days will probably be up before Best Buy has stock for trade in. I realize if I switched phones I would have to pay an additional activation fee. But is there an additional fee if you have a faulty phone that you are replacing with the same phone?
Thanks,
Jason

Hello shadowhawk2020,
If you're looking to return your Evo LTE for any reason, we ask that you do it with in the first 30 days (45 days for Reward Zone Premier Silver members). Once the 30 day return period has expired, we would need to work with your manufacturer to repair any defects under it's warranty.
I would recommend stopping by the mobile desk at your local Best Buy for help before the return period is up.
Cheers,
Douglas|Social Media Specialist | Best Buy® Corporate
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Hi sulla,
I'm glad to see that your are interested in our Prepaid services. There is a $35 activation fee for all Prepaid PIBs (Phone in Box) and CPE (Customer Provided Equipment) activated through all direct channels. If you have any additional questions regarding our Prepaid service, please contact our Prepaid Customer Support @ 888-294-6804. I hope this information is helpful.
Thanks for your contribution to our community forums,
AyaniB_VZW
Follow us on Twitter @VZWSupport

Confused about my monthly bill/activation fee?!?!?

Finally got an iPhone 4 on August 30th... paid $120 to activate it and for the phone! Which I thought was a VERY good deal. I've had the phone for 12 days no and decided to see where I'm at on my bill. I was told by the representative who helped me that I was only going to have to pay around 90 bucks a month... 60 for the monthly bill and 30 for data package! Sounded do-able. UNFORTUNATELY, I'm checking my balance that I'm going to owe on the 29th and it says I'm going to owe $160.86. I am so ******, I can't afford this!
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Prorated means you only pay for the number of days in the month you actually had the plan, For example, if your normal bill for one month was $120.00 and you actually only had the phone and plan for 15 days of that month, you would only be charged for 1/2 months use, or $60.00.
But like Tidbits said, Verizon bills you in advance, so, (again assuming, for example only, that your normal one months bill is $120.00) if you had the phone and plan for 15 days of the current months billing cycle, Verizon will charge you (on your 1st bill only) $60 for the 15 days of the current month, and then $120 for the next months service, or $180. (Plus the cost of the phone, activation fee, + taxes and any accessories you purchased, unless you paid cash at the time of purchase) Obviously, the 1st months bill is always larger than normal. The 2nd bill you receive will be whatever a normal months service will cost you. (in my example, $120 plus taxes and fees, but of course, yours will be whatever plan you agreed to) According to your post, it looks like about $100 plus taxes and fees.

IPad 2 -- will Verizon have an activation fee each time the data package is started?

I have an AT&T iPhone. Now with the iPad 2 coming out Friday, I was intending on getting the Verizon 3G version of the iPad 2. However, it is clear that AT&T's data plan is superior since there is no activation fee and the data package can be turned on and off at will. I also was going to go with the Verizon iPad 2 because Verizon's coverage through the Siskyou Mountains between Eugene OR and Redding CA is considerably better than AT&T on the I-5 corridor.
I signed up for Verizon emails about a week ago and have yet to receive a single email regarding their intentions for the iPad 2 costs. So we are certainly in the dark.
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Not only is their website vague, their employees have no clue about the activation fee either. I called yesterday and the guy I talked with told me that yes, there would be a $35 activation fee every time you signed up if you remained inactive for 3 months or more. He also said that AT&T has a $36 activation. (ovbiously that is wrong.) So I called back today and the woman said that there would be a $35 activation fee PLUS there would be a $15 suspension fee every time I de-activated. I repeated several times that this is JUST for the IPad and only the 3g service. I asked to be transferred to another associate who told me exactly the same thing. So I asked that associate if she could check her computer and tell me exactly what it said about IPad service. What she said was that if you pre-pay with a credit or debit card, there would be no activation fee. Now THAT's more like it. Just to be safe, though, I called my local Verizon store. The woman there also thought that there was an activation fee so I told her what the last lady had said. She searched and searched - she even told me that her computer showed there was a $25 activation fee for pre-paid. She was very nice, though, and took my name and number and is looking into the matter and will call me back. I will post again once I hear from her. I hope someone at Verizon monitors these posts and will get accurate info out to their associates!

Fee for activating phone?

I am a verizon customer and was given a phone by a friend that they are no longer using, I checked and it can be used on verizon. Is there a fee to activate this phone?
Also I am eligible for an upgrade. I just don't have to time to phone right now and want to use this one until I do. If I choose to activate this phone from my friend will that take the place of my new every 2 upgrade?
Thank you for your time.

If you are just using yoru friends phone to replace yours there will be no fee. Only time you get activation fee is when you open a brand new line of service. Activating a custoemr provided device "such as one you got from a friend" does not change your upgrade date you wills till be ell to get a phone whenever you want at the dioscounted price

Restocking fee for faulty EXCHANGE?

lets say a unit is faulty to some degree and it is taken back as purchased with recipt to apple store for a replacement, not a return... is there a re-stocking fee?
thank you.

As a ln At&t rep i can tell you that we are not processing exchanges in the store for defective iphones. Apple has made it clear to us that all phone related problems are to be forwarded to the apple iphone service hotline or corporate apple stores. The 10% restocking fee for iphone exchanges would only apply if one opened the phone and then decided to exchange it for another make of phones. All service and iphone for iphone exchanges are handled by apple, per there directive.
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Exchanging phones... another activation fee?

Right now i have a 4GB iphone, but i am going to the apple store tomorrow to get a 8gb phone. i know apple charges a restocking fee, but what about at&t, will i get charged for activation again?

Not at all. The activation fee you paid is for new subscribers only.
You take the SIM card out of your 4GB iPhone and insert it in your new 8GB iPhone at the store and you will be able to accept and place calls on your way home but none of your existing settings, contacts, calendar events, music, photos, video, bookmarks, etc. will be available.
When at home, connect your new iPhone to your computer and you will be prompted with are you setting up a new account or transferring an existing account. Select existing and your new iPhone will be registered with iTunes and AT&T Wireless and your 4GB settings stored in iTunes will be transferred to the new phone. Next you must synchronize or transfer all data - music, contacts, photos, etc. to your new iPhone.

How much is early termination fee for basic phone, my contract is done 1/18/15?

How much is early termination fee for basic phone, my contract is done 1/18/15?

There is a $10 discount available for basic phones to knock that cost down. You can visit your local store, add the discount online, or call customer care @ 800-922-0204. Hope this helps.

Cancellation Fee for Smart Phone

I am curious, what is the Cancellation Fee for a Smart Phone? In particular a Droid Incredible 2.
Also would the amount of the Cancellation Fee Matter if the End date was say less than a month away? Its end date is 9/13/2013 which is 5 weeks away.
I am basically wondering if it would be cheaper to just wait until then and pay one more month of the bill on it cancel it right now. The reason I am going to cancel this one phone from our plan,is because we got a new smart phone for my sister, through Verizion again, on its separate plan. She needed a new phone because here old phone was broken and it was a replacement already. Also we found out it would be cheaper for us if she had here own new plan then to continue here plan on our current family plan. Sound strange but is the case. Anyways I am curious as to what the cost is if I remove the phone early.

The Upgrade would actually cost here a little more than the deal for the new phone with a contract. Strange isn't it? But that is what it turned out to be when they went into the Verizon Store. Maybe the Staff at that Verzion Store didn't give them all the options or something but that is what they laid out for them when they asked about there options.
Another issue with the Upgrade is locking in a different plan from our older original plan. Although I do not think that would have mattered for her phone, but it was a fear in our minds non the less. Now my Phone on the other hand matters a lot with an Upgarde for it. I have the original DroidX and on it I still have the Unlimited Data. If I were to ever upgrade they would remove the Unlimited Data. At least that is what everyone has been saying. So for me I will never upgrade my phone. I am really Anti Data-Cap. My smart phone would be useless with a cap of 5gb. I use way more than that every month.
You know our Family Plan right now that we have is actually around $300 a month. Regular charges and not going over anything. Crazy if you ask me. Having this one phone removed will only bring the bill down about $60 but I also am going to be removing my HotSpot soon as well when its contract ends. I know longer need it as I am back home and not away at that job out of state. That will be around another $60 as well. Then it will just be mine and my mothers phone. Hopefully we can work with that bill better. If not then my Mother might decide to just cancel the plan all together.
The fact that my mother might cancel the plan is the main reason why we decided to get my sister her own plan. She still needs the phone.
Anyways after reviewing our current bill and what it would cost with her phone removed and her separate bill, the total is a lot less in the long run. Specials of new contracts and all that.
Thanks you tow for the replies.

HomeScreen or Active Standby for nokia S40V5 phone...

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But if you wanted active standby, you should have just bought a phone that featured it. Not buy one of the very few phones without and then complain.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

AND BOOM, slapped with a upgrade fee and activation fee!

So, got two new iPhone 6's coming. Walked in the store, and in 10 minutes we were out. I was totally impressed with how fast it was. I asked the sales guy to break down the cost, I got the 64gig phone, so he said "you will pay the full retail tax on the phone and the upgrade to the 64 gig, you will be trading your old phones so its a wash minus the tax and upgrade". So in the parking lot I look over the banner length receipt.
$35 for upgrade fee?
$30 for an activation fee?
Times two phones?
WHAT? HUH? Im upgrading to a new phone and committing to a new contract AND getting charged for it? Im activating a new phone, but de-activating one and getting charged for it. Maybe you should charge me a deactivation fee too.
Why didn't this guy disclose this extra $130 to me?
So for shiz and giggles, heres what I do. I visit not one, but two verizon stores. Im just browsing, looking at the pretty iPhones, I asks about upgrading, They both tell me Im just responsible for the taxes and and additional upgrades offered beyond a free phone. I asked about an upgrade fee, both looked at me weird, we don't charge you to upgrade. Receipt in hand, I say yes you do. Small scene.
Enter manager 1. Manger tells me they are trained to streamline the process and not confuse the customer with the additional fees and that like ATT and Tmobile they are following suit. He went on to tell me that most customers know about both these fees and I should have checked the final statement.
Enter Manager 2. Those fees can be waived based on status and promotions, can we check your account? No, I'm done here.
WELL GUESS WHAT VERIZON. When you are doing business on a tablet, and I POINT BLANK ask the sales guy to break it down, then he LIES about it to "not confuse me" , I don't get a choice do I? Do I VERIZON? DO I? How do I? this guy is holding a tablet, says sign here, I do, and he comes back with a receipt longer than well, its long. I put my TRUST in you as my wireless carrier. TRUST.
You are training you people to streamline the process without full disclosure on a tablet. Sign here and your done?
Coverage - great
Tech support- great
Customer care/loyalty/service - really. Ive been with you since the take over of LA Cellular.
I expected my INTEGRITY and HONESTY from you.

laveycrafter wrote:
Mr Helper, Thanks but not the point.
Say you buy a cheeseburger, but it comes with no cheese. You paid for cheese, you drove away with what you thought was cheese, Do you eat it, or do you turn around and do something about it.
56% discount. Yea me! I got a 56% discount but got screwed out of $130 for it. WooHoo.
Forever is a long time too, funny about forever, I saved my receipt from my last upgrade, no activation fee, forever must have just started in 2012?
Hey man, all I'm asking is for a transparent breakdown, you on the other hand go ahead and enjoy your cheese burger with out the cheese. A roy-al.
You're burger analogy is wrong. You did get cheese. You're just annoyed you were charged extra for it a not knowing it would be extra.
Not sure where you're getting $130 from. if you had 2 lines 1 new and 1 upgrade that's $65 $35 for the activation fee on the new line and $30 for the upgrade fee on the other line. Also as I said you can avoid upgrade fees by paying full price. Verizon doesn't even have to offer discounted phones. Ina few years when all carriers go to the full price model and dump subsidies you'll be wishing for an upgrade fee.
I've been with Verizon since 2006 and they had activation fees back then.
It IS transparent. First it's on your receipt. Also our store has a sign right at the counter that CLEARLY states that upgrades are charged a $30 upgrade fee. And the phone price tags should have them too.

Activation fee

I just ordered an upgrade phone when I was eligible to. It says something about a $35 dollar activation fee that will be on my next bill. The phone number has existed for several years and we have never been charged this at upgrade time before. Why?

Hey, I actually called *611 and talked to a verizon rep about the activation fee. She spent about 20 minutes reading through the fine print and said it did not apply to existing customers only to new line activations. Bottom line was if I ordered a new phone she said to double check the bill and then call it in if it appears because it should not.

£30 Activation Fee BT Sports - Sky

Just enquired about getting BT Sports added on as I am now a Sky customer.
I have previously been with BT and well, the old adage if you've got nothing good to say don't say anything at all definatley applies. Sky are simply on another planet for TV and customer service. Fibre is 50/50, both are as good as each other.
But Jesus, £30 activaton and £16/17 for HD. Seriously cannot believe many people are coughing that up on top of a Sky Sports subscription.
I can deal being wihtout it just now but seriously gonna miss the CL/EL and some of the Scottish/English football next season. But simply cannot afford both and that activation fee is a killer.
Sad times.

That's not bad actually.
Not sure why the lad on the phone couldn't have advised me of this?
No activation fee, free HD for 3 months & free 2nd box for 3 months too.
The only thing that bothers me is the 12 month contract due to the fact BT will probably do some good offers when the CL/EL starts next season as I heard there will be separate channel for that and it'll be a bolt on so I'll be paying for this and CL/EL separate on top of HD.
Must be a bundled deal of sorts on the horizon, would be happy to enter a 12 month at that point. Just too many ifs & buts just now.
Thanks though, good for thought.

Free Activation Fee Druing Valentine's Sale 2015 All major Verizon Third party Retailer like SAMs, Best Buy,Walmart had poster up in their stores

fYi during 2/10/2015-2/14/2015 there was a promotion to boost sales during valentine day. SAMs Club, Best Buy, Walmart , Costco ect ran the NO Activation Fee charged due to promotion!!!!!! Verizion is aware I called them several times and the agent a supervisor called my local SAMs store to verify this promotion . The stores are not able to give you the activation fee back because it goes to Verizion just like when you pay a deposit. If you look ok the contract you got when you got your new phone during those three days it on the contract!!! Verizion is aware of this promo!!!! My agent had to call my local best buy and dams club to verify this promo!!!! they are not gonna take your word! Also Il still waiting on the port in credit I came from ATT paying almost $100 a month for 2 smartphones I paid 90 for 2 lined 2 Gb data now I pay 60$?per phone plus another 60$ for 4 Gb data that $180 my first 2 bills have been well over 300$ I just don't understand. Verizion you need better plans too much completion out there !!!!!!!!!!

Normally when there is a "no activation fee" promotion with Verizon, you are first charged the activation fee and then it is credited back to your account after you have service for 2-3 billing cycles. This is the way Verizon has always done it, I see no reason to believe it wouldn't work the same way this time.

Why is there a installation fee for BT TV?

Hello
I've been with BT for six months and want to get BT TV.
I'm not able to get BT TV on my old talk talk you view box so I want to get the BT you view+. I'm happy enough to pay the £35 activation fee but don't understand why I should have to pay a £35 installation fee. Trying to purchase the box on the BT website there isn't an option to decline the installation fee.
I know installing it is just a case of replacing my old talk talk box with the new BT one so why should I pay an engineer £35 for the privaledge.
Any help or advice appreciated
Mark

The tariff guide still says
Installation, Activation & Equipment Charges Activation Fee
All new BT TV customers will be charged a £35 activation fee.
Any existing BT TV customers taking a new set top box will also be charged a £35 activation fee.
Optional Engineer Install (Box service only) The charge for the engineer install option is £35. Optional Broadband Extenders (Box service only)
The charge for one set of optional Broadband Extenders is £35
So if you can't get the precise order you want online why not phone the BT customer options team and place your order that way.

Activation fee for trading in faulty phones?

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