Activation lock on former employees iPad

I work for a small company and we have a sales force of 8. We bought iPad 2's from AT&T for the salesmen. One of the salesmen was let go a month ago and he turned in his iPad. Which sat in storage until this week when I took it to get it ready for a new employee. When I turned it on I saw the iSO 7 update was waiting so I updated the iPad and wiped it. Now it's asking for the former employee's Apple ID and password.
We've made nurmurous attempts to contact the former employee without sucess. When another employee was able to reach him, he claimed he forgot the password and did not have access to it. We are quite sure he is just being vindictive for being let go.
So the issue is, we have a company owned iPad, bought throught AT&T, through our business rep which we still have the receipt for that is now useless. AT&T says it's an Apple issue and everything I've read seems to indicate that Apple will do nothing to help. The kicker is that the employee used their company email address for their Apple ID, yet must have changed their emergency email to their perosnal email because we have access to their email box and do not get the reset email when we use the iforgot website.
Is there any remedy?

cbdsouth wrote:
I have a similar problem with two iPads used by teachers. There has to be a way to fix this issue!
You tagged onto an older post. If you want an answer to your specific question, you need to create a new post. By creating a new post, you will receive emails when helpers post responses.
That said ...
Talk to Apple Support. A Senior Advisor could unlock the device as long as you are able to provide the device serial number and proof of purchase.
The direct number for Apple’s Support is (800) 694-7466
Streamlined email process for removing activation lock
AppleCare has announced a new process to assist institutions with returned devices which may be activated locked. For customers who experience this for the first time please call AppleCare at 800-800-2775 so that the process and needed documentation can be explained. After the initial call customers can email with the required documentation for all Activation Lock Removal requests.
 Cheers, Tom

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A month ago my iPhone was stolen, I turned on Activation Lock but it never came out BUT an hour ago somehow my apple ID was changed and someone removed from the account both iPhone and iPad and the iPad was also removely wiped. Can Apple help me somehow?

A month ago my iPhone was stolen, I turned on Activation Lock but it never came out BUT an hour ago somehow my apple ID was changed and someone removed from the account both my iPhone and iPad and the iPad was also remotely wiped. As soon as I saw it I recover the password and return the access to my iPad. But iPhone is not registered for my apple ID any longer. Can Apple help me somehow? I have all the documents and the iPhone box. Will they lock the iPhone and return me access to it. I'm sure it's been attached to another apple ID.
PS. the apple ID I'm using on the discussons is not the hacked one.

Try contacting the Apple account security team and ask: http://support.apple.com/kb/HT5699.

I reset my ipad and know im in activation lock (read bellow)

I reset my iPad And Im Know in activation lock. I cannot access the email but i tried appleid.apple.com and it worked but it says "The email associated the account needing to be activated says it " cannot be used to unlock this iPad . So now i am very confused why please help and comment bellow! Also it is a iCloud

No...
See this discussion...
The principle is the same...
https://discussions.apple.com/message/20294697#20294697

I can't activate a former employee's ipad

Hi,
I have an Ipad that a former employee gave us back after he left the company with some stealing problems. He did not left the passcode so I used the Recovery Mode with Itunes and restore the whole Ipad. Now when it starts the configuration dialog and after configuring the wi fi access it says that is associated with an apple id account which of course I don´t have it. What can I do ?
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If I might suggest for the future:
About Mobile Device Management
"This document offers guidance on some important considerations for getting the most out of your iOS deployment." Covers: Prepare your infrastructure. Set up devices. Configure and manage devices. Deploy apps and content. Plan for support.
Quick overview of zero-touch MDM enrollment, DEP.
Consider DEP, Device Enrollment Program. Use VPP, Volume Purchase Program. Select an MDM, Mobile Device Management. Read the Google doc below and nsdjoey write up.
IT Resources -- ios & OS X -- This is a fantastic web page. I like the education site over the business site.
View documentation, video tutorials, and web pages to help IT professionals develop and deploy education solutions.
    Education
      scroll down after all the pretty picture. Click on the words "For It".
    Business site is:
    If necessary, scroll down until you see the Browse IT Resources button. Click on button.
    MDM -- Mobile Device Management
    VPP -- Volume Purchase Program
Joe Rowe's Excellent guides:
IT managers who are new to configurator and managing a cart of ios devices:
        [ original announcement ]
Quick help presentation for students:
Apple - Business - Volume Purchase Program for Business
Business & Education - Apple Support

HT201365 is there a way to know when ipad actived activation lock

Is there a way to know the date of activation lock is actived, thank you

Hodinhtran wrote:
Dear Chris CA
Can i know exaclty day, mounth, year ,and which ID apple cause lock ipad,
No.

Ipad Activation Lock

Bought ipad and it Activation Lock, I do not know apple id, I do not have any check boxes, so I left it at home, and most had to leave because I have the proud in war, Ukraine Donetsk Slovyansk oblosti, what do I do?
Hodd police there said "we are not up to it, we are not what you can not help" so I think you give me the answer that the best thing to do.
I await your reply thanks

If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515
If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you.
You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

I bought a iPad on ebay secondhand, and its icloud activation locked, can this be fixed?

ipad stuck on activation screen. I bought iPad secondhand from ebay, tried to contact the owner and i have no success, please help!

If you can reach the original owner, then yes, it can be managed without them needing to physically have the device. Read about iCloud: Activation Lock and have the original owner follow the instructions here to remove the iPad from their iCloud account: iCloud: Remove your device from Find My iPhone

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Hi,
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Hi The only thing to do is to get your money back . Cheers Brian

ACTIVATION LOCK EXTREMLY DISAPPOINTING

Good afternoon Apple Community.
I am extremely displeased with Apple for the past 3 months due to this activation lock and I can't find a solution.
I forgot my Apple ID password that was attached to my Iphone 5s and my Ipad and I was unable to update to IOS8 because both devices always asked to put my apple id password and I forgot it. I went to iforgot and I had the recovery key setup on my device thinking it will be extra protection, boy I was wrong.
I was desperate to fix this issue so I went ahead put my ipad on lost mode to remotely wipe it and I've been stuck on the activation screen since. Luckly for me I spoke to an employee of apple and they told me there is an email I can request to turn off find my iphone with proof of purchase, IMEI and license. I went ahead and did the process with my Iphone 5s. Thank God the issue was fixed but now I can't do the same with my ipad because it does not have an IMEI. I have all the proof of purchase, heck I even have access to the apple id email, I have apple care on it as well and it shows all my information which IS MORE PROOF OF PURCHASE. Its not fair that they can take out find my iphone from my iphone 5s device but not my Ipad.
Apple you guys must have a way around this BS.

akapinoo wrote:
Thank God the issue was fixed but now I can't do the same with my ipad because it does not have an IMEI. I have all the proof of purchase, heck I even have access to the apple id email, I have apple care on it as well and it shows all my information which IS MORE PROOF OF PURCHASE. Its not fair that they can take out find my iphone from my iphone 5s device but not my Ipad.
If you have the proof of purchase for that iPad ... either from Apple itself or some Apple-authorized seller, you'll be able to have it removed. I'll give you a variety of Apple Support documents on the general subject ...
Find My iPhone, iPad, iPod a Touch or Mac
https://www.apple.com/support/icloud/find-my-device/
Find My iPhone Activation Lock
http://support.apple.com/kb/HT5818
Find My iPhone Activation Lock: Removing a Device from a Previous Owner's Account
http://support.apple.com/kb/ts4515
Apple release Tool to check the Activation Lock Status of iOS Devices
http://www.idownloadblog.com/2014/10/01/activation-lock-status-check/
What to do before Selling or Giving Away your iPhone, iPad or iPod Touch
http://support.apple.com/kb/ht5661

IOS 7 Activation Lock and the Enterprise

Is there a status on what Apple will do for Enterprise customers who purchase iPhones/iPads for their end users. What is Apple going to do to help Enterprise cusotmers deal with the Activation Lock? We own over 1000 iPhones/iPads and there is a business need to recycle or reissue these devices with the churn of employee terminations, transfers, etc. We do not supervise our devices. Currently, we must make sure the departing or transfering employee has to Turn Off Find My Phone on the device and erase it. This is not always possible and then we end up with a lot of "locked iPhone/iPad bricks"

Nothing official that I've seen yet. Contact your Apple rep and ask.

Activation locked to icloud

Hello ,
I am a help desk tech for a company that uses apple products in our environment. When an employee leaves the company tehy return any assets assigned to them , some have ipads provided by the company. Some people have logged into icloud when they were in possession of the device. Now that the device as been return to stock we are trying to reissue it to a new user but can't wipe it or activate any because its lock to an icloud account.
The user its lock to is no longer with the company and cannot be reached.
Do I any options ?
Thanks
-Andre

Your only option is to get the employee to remove the Apple ID and password and iCloud Find My application before they leave. Once you cannot get the information from them there is nothing you can do to use that device. That is called the Activation Lock, an anti-theft protection system that cannot be bypassed.
If you can prove ownership you might try contacting Apple's Enterprise group and see if something can be worked out with them, http://www.apple.com/contact

Apple Configurator and getting around "Activation Lock" iOS7

Our school district has just over 5,000 ipads of which 2500 of them are students 13 and over with Apple ID's. The 13 and over students activated find my ipad app upon ipad rollout at the beginning of the year with iOS6.1.3. Now when they either lock themselves out, which happens often I used to (iOS6.1.3) be able to have iTunes or Configurator blow out the lock out and the device was usable again as all of our devices were supervised by a MacBook of that respective school. Now you can't do anything to the device due to the activation lock. Seems like with the advent of iOS7 I know have to manage my devices with a chainsaw (complete re-provision) and loss of all data for student, instead of a scalpel with 6.1.3 and a simple touch with iTunes or Configurator.
I've read some other discussions on this where I.T. departments are having to get with their H.R. departments to have employees or students sign off on a lock out policy. Ridiculous! This is a major road block for districts trying to manage large quanity's of ipads. Has anyone come up with a technical work around for this?

my son got to my new iphone before i had chance to activate it created a crappy bogus email [email protected] first name fred last name flintstone 1905 or something like this for dob password that was like 20 random digits was basically messing with the phone so i thought oh well i will restore it now its asking for apple id f*****************@i**********.com
called apple told them what has happened
sorry sir you need to contact the person who activated the apple id to login to deactivate it i explained well its impossible it was all random **** i thought you have to confirm email before its activated the tech assistant said well if this is the case and cant remember opassword then the phone will never be activated you will simply have to purchase another phone anything else i can assist you with
and im not the only one here faced with similar circumstances

How did you know your idevice will be activation lock ?

I bought used iPad mini (only the body) at present it's work well I could use my Apple ID, buy some apps and update the FW via OTA. I heard from amny person If I restore and maybe it could not work unless I do not know the username and password of the previous owener (Activation Locked). My iPad mini will be a piece of junk only.
My question is how did I know my current iPad mini will be Activation Locked if I do the restore ? Do we have the method to check ?

And how should I know my device was enabled the Find my Phone already ?
The way to know would be to look in the iCloud settings to see if Find My iPhone is set. If you can't set into those settings, then it's highly probable that it's set and hence Activation Lock will be in effect.
Because If the previous was never enable it, it should be ok from Activation lock right ?
If you are certain that the previous owner never set up Find My iPad, then Activation Lock would not be a concern.
Regards.
P.S. The forum in which you originally posted (this thread may have been moved by the Hosts by the time you read this), the Using Apple Support Communities forum, is for questions about the forums themselves. You will usually get the quickest and most helpful responses if you ask in the forum for the product or service about which you need help.

Locking "Clea Form" with signatures

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Activation lock on former employees iPad

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