Activation of Broadband confirmed, but no broadban...
I'm a brand new BT Inifinity customer and things are already not going well at all.
I signed up last month for BT Inifinity 1, and knowing my old Plusnet broadband was due to expire on 9th June, I set the activation date for BT for the same day. All confirmed, told me they'd send the hub to me, no need for an egineer visit or anything...just sit back and wait for the equipment and the activation.
Hub arrived no problems on the 5th June. Great.
Tuesday 9th June rolls around. At about 11.30AM, I get an email and a text message to inform me that the engineer had completed works at the cabinet and my broadband service should all be up and running and ready to use. Great - just have to go home and plug the router in.
Get home about 5.45PM, plug in the router. Attached to my phone socket via the microfilter, as per the setup guide. Turn on the router, it powers up...light goes blue for about ten seconds and then, it just starts flashing orange. The hub is working - wireless and network connections are up and I can access it's status. But the power light is flashing orange and there is no broadband connection.
Checked all the connections - even tried removing the filter....no change. No connection to the internet.
This is where things get annoying. I rang up BT support (on my landline - that is working correctly at least). Got through to the call centre, explained my problem. Guy asked for my mobile number, said he would run some checks and ring me back a few minutes later.
True to his word he did so, and informed me that I needed to wait at least 3 days until Friday the 12th June before trying again. Sounded like he was reading off a pre-set script about how the connection may need "up to three days" to stablise/become active, and to be honest, it sounded like I was just being fobbed off.
I am now very annoyed.
- Why go to the trouble of telling me specifically that the service was ready, when it was not?
- Is this normal? I'm aware that new broadband services take a few days to settle at a reliable speed, but to be left with absolutely NO connection at all does not strike me as normal.
I've left the router plugged in, and as of this morning (Thursday 11th), there is still no connection, and the power light continues to flash orange (note....this is the large power light, not the specific orange "broadband" light). I get the impression that nothing is being done by BT, I think I have just been fobbed off by the call centre - I've had no feedback as of yet as to the specific cause of the problem, whether anyone was looking into it - just a vague "wait three days and call us back".
If there is someone from BT reading this, please can you look into this immediately and let me know exactly what (if anything) is being done to "activate" my broadband line and how long I am expected to wait? I am really hoping that when Friday 12th rolls around it will magically spring into life, but my gut feeling tells me this is wishful thinking. And in the meantime, I'm left with no broadband connection at all.
Similarly, I'd be interested to hear if anyone else had this experience of being given an activation date, receiving a confirmation, then having the system not working only to be told to wait for several more days.
Summation of setup for diagnostics:
- BT Inifinity Hub 4
- Plugged into normal BT master socket via microfilter
- Power light flashing orange constantly, no connection.
- ON restart, power light goes through normal procedure of starting up, light goes blue for 10 seconds or so - then reverts to flashing orange.
- The actual "broadband" symbol light is NOT flashing constantly, but does flash a few times every few minutes. If I unplug the router completely, then this light DOES start flashing. This leads me to believe that the hard line connection has been detected, and it's simply an activation or account failure that's casuing the problem.
- Access to the hub's setup screen is fine and wireless/network connections stable - hub itself therefore not likely to be at fault.
- Phone service appears to be working fine.
Regards,
David.
Solved!
Go to Solution.
Hi DIB27,
Welcome and thanks for posting!
Sorry for the delay getting your BT Infinity service connected. I can understand how annoyed you were being told that the service was activated and you couldn't get a connection. It can take a few days for the speed to sort itself out but you should have a connection at least during that time.
No need to worry as we'll pick this up and get you sorted from here. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Similar Messages
-
My eprint is activated, I receive email confirmation but the printing doesnt happen. What can I do?
What is a tag and how can I do that? Thank you for your answer.
-
I am trying to set up sync on my new Android device. It always prompts to confirm my account. I have never received the confirmation email despite having it re-sent many times and adding *@accounts.firefox.com to my whitelist. Also, I can sign in to my account (using the same email and password) on my desktop version of Firefox, and it does not ask for a confirmation. So it seems this account is already set up For some reason the Android account needs a confirmation, but not the desktop account.
Have you tried removing your account and re-adding it?
-
Schedule line confirmed but unable to create delivery
hi,
schedule lines are confirmed but still not able to create delivery, stock is available in the storage location, no reservations are against the storage location, when i try to create a delivery, delivery quantity field is empty then when i try to enter deliver quantity and picked quantity system give error message ; only 0 ea of material XXXXX available.
issue has high priority kindly assist me with thishi,
There are so many reasons for not able to create a delivery.
1) Check the stock in storage location In MMBE
2) In MD04 check the requirement whether the stock is reserved for any other order
3) In MD04 or in material master check if any safety stock is maintained.
regards,
balajia -
My iphone is activated in my computer but not on iphone whats the next step
my iphone is activated in my computer but not on iphone whats the next step
It sounds to me like you either got defective parts or otherwise did not make the repair correctly. We cannot help with self-repairs here, the iPhone officially not user servicable, but you can ask for advice in the forums on ifixit.com, a site which is dedicated to those attempting their own repairs.
Regards. -
I moved Creative Suite 5 from my old MacBook Pro to my new MacBook Air and followed the instructions for deactivating on the old and activating on the new but only Photoshop and Illustrator will work. I need to also access InDesign, Acrobat, Dreamweaver and Fireworks. Is there a way to fix this? Problem with the MacBook Air is that is doesn't have a disc drive so I had to transfer via external hard drive.
Cheers.The problem is that you need to install CS5 from an installation file or installation disc. You can't just copy files because there are lots of supplementary files that don't get put in the right location.
You'll need to use the Adobe Cleaner to remove all the stuff on your new computer:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Then download an installer for CS5:
Other downloads -
Hey. I have problems to send e-mail with Mail. The problems is I need to un active ssl ,... but when I do this,... automatically,. its active again????. Whta can i do
Try posting this in the 10.7 Mail forum. You'll get more help there.
DALE -
I have just purchased an activation key for iWork but when I enter it it is rejected as invalid. Any help or suggestions please?
Check the usual suspects, letter O and number zero for example, also letter "ell" and capital i.
We are however not Apple. Contact their telephone support for wherever you are.
Peter -
My iCloud acc. Is activated in my iPad, but I can't login, what up?
My iCloud acc. Is activated in my iPad, but I can't login, what up?
Since i have you on line, i'm having trouble with my iCal at iCloud.
It constantly changes the color of a calendar no matter how many times i reset it.
Any ideas?
Thanks! -
have installed broadband tuner but i am unable to uninstall it ? plz help me and also tell me the i can bring setting of sysctl -a to default
drcul2008 wrote:
have installed broadband tuner but i am unable to uninstall it ? plz help me and also tell me the i can bring setting of sysctl -a to default
Why? It comes with an uninstaller.
Contact the developer for uninstall instructions. -
I signed for a year last week, the payment was confirmed, but my accout was not updated. How should i proceed?
This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
I changed my ID Apple with another email, i received the confirmation, i changed my password and also received the confirmation but when i try to download something on my iPhone it still shows me my old email and nothing works ! ahhhhh what and how do i solve this ?
On your iPhone go to Settings > Store.
Select the Apple ID at the bottom.
Select Sign Out at the menu selection provided.
Follow this by signing in with your new Apple ID/iTunes store account.
All apps - all paid and free apps include DRM protection which is tied to the iTunes account that was used to download the apps. In order to install an app update for the apps downloaded with your previous Apple ID/iTunes account, you will need to use that account and password. -
No activity on oracle database but number of commits increasing
hiii everybody,
i need your favor,my question is --there is no activity on my database but number of commits increasing in my database when i checked "total number of commits" using v$sysstat.your help is higly appreciated.
sql query shown below:
select name,
value
from v$sysstat
where name in (
'user commits',
'user rollbacks'
thanks,
xyz.938946 wrote:
hiii,
thanks again for the quick response,v$mystat gives stats about one session only,m i right?i want to know the total number of actual commits and rollbacks done by all users excepts commits done by oracle background sessions.query appropriate view from below
SQL> select view_name from dba_views where view_name like 'V%STAT%'
2 ;
VIEW_NAME
V_$ARCHIVE_DEST_STATUS
V_$ASM_DISKGROUP_STAT
V_$ASM_DISK_IOSTAT
V_$ASM_DISK_STAT
V_$ASM_VOLUME_STAT
V_$BUFFER_POOL_STATISTICS
V_$CELL_STATE
V_$CLIENT_STATS
V_$CPOOL_CC_STATS
V_$CPOOL_STATS
V_$DATAGUARD_STATS
VIEW_NAME
V_$DATAGUARD_STATUS
V_$DNFS_STATS
V_$DYNAMIC_REMASTER_STATS
V_$ENQUEUE_STAT
V_$ENQUEUE_STATISTICS
V_$FILESTAT
V_$FLASHBACK_DATABASE_STAT
V_$FS_FAILOVER_STATS
V_$IOSTAT_CONSUMER_GROUP
V_$IOSTAT_FILE
V_$IOSTAT_FUNCTION
VIEW_NAME
V_$IOSTAT_FUNCTION_DETAIL
V_$IOSTAT_NETWORK
V_$IO_CALIBRATION_STATUS
V_$LOADISTAT
V_$LOADPSTAT
V_$LOBSTAT
V_$LOGMNR_STATS
V_$MYSTAT
V_$OSSTAT
V_$PGASTAT
V_$PQ_SESSTAT
VIEW_NAME
V_$PQ_SYSSTAT
V_$PQ_TQSTAT
V_$PX_PROCESS_SYSSTAT
V_$PX_SESSTAT
V_$QMON_COORDINATOR_STATS
V_$QMON_SERVER_STATS
V_$QMON_TASK_STATS
V_$RECOVERY_FILE_STATUS
V_$RECOVERY_STATUS
V_$RESULT_CACHE_STATISTICS
V_$RMAN_STATUS
VIEW_NAME
V_$ROLLSTAT
V_$RULE_SET_AGGREGATE_STATS
V_$SEGMENT_STATISTICS
V_$SEGSTAT
V_$SEGSTAT_NAME
V_$SERVICE_STATS
V_$SERV_MOD_ACT_STATS
V_$SESSTAT
V_$SGASTAT
V_$SQLSTATS
V_$SQLSTATS_PLAN_HASH
VIEW_NAME
V_$SQL_CS_STATISTICS
V_$SQL_PLAN_STATISTICS
V_$SQL_PLAN_STATISTICS_ALL
V_$STATISTICS_LEVEL
V_$STATNAME
V_$SUBSCR_REGISTRATION_STATS
V_$SYSSTAT
V_$TEMPSTAT
V_$UNDOSTAT
V_$WAITSTAT
V_$WLM_PC_STATS
VIEW_NAME
V_$LOGSTDBY_STATE
V_$LOGSTDBY_STATS
V_$STREAMS_POOL_STATISTICS
69 rows selected.
SQL>
i heard about oracle background processes.what is background session ?
thanks and regards,
xyz.when all else fails Read The Fine Manual
http://docs.oracle.com/cd/E11882_01/server.112/e25789/toc.htm -
I had my 4S activated at the store, but when I got home to sync up my phone and get all of my contacts, nothing is happening. I backed up my 3GS before switching phones, so it's all on my computer. Any ideas?
Launch iTunes. From the menu bar click Store / View My Account
Click: Edit Payment Information
Make sure you have the correct Security Code.
Then click: Done
And try resetting your Apple ID password. https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa -
i can try to active my iphone 3gs but this massage displayed "We're sorry, we are unable to continue with your activation at this time" what can i do for it?
That's almost always because the phone was hacked to illegally unlock it.
Maybe you are looking for
-
My phone wont recieve texts or send SMS or phone calls. Have tried on many peoples phones, on different networks. Have had this phone a couple of weeks. It was working fine until yesterday, now suddently when I attemp to call it says 'failed' and whe
-
Hi, I've recently replaced my iphone 5 and I couldn't restore my data into my new phone, as it asked me to do the software upgrade on itunes in my computer. So, I did the itunes upgrade, which is now causing the Runtime error R6034. I wonder if I wou
-
Re: Financial statement versions
Dear Experts, In FSE2 i created few more Create Items few under object name and saved but when i am saving the after Creating Items the system is telling a message of... Financial statement version ABC saved; see long text Message no. FE713 Procedure
-
Query Builder on VS2010 change my request
Hello, I use VS2010 with ODT 11.2.0.1.1 and I have strange behaviour with the "Query Builder"... When I enter this request: SELECT ARTICLE_PCH.AP_CODE ....ARTICLE_SAP.AS_USAGE_UNIQUE FROM ARTICLE_SAP, ARTICLE_PCH WHERE ARTICLE_SAP.AS_NUMERO = ARTICLE
-
Is my AP801 Config optimal for range and throughput?
All, Can somebody check my AP801 config to see if there are any changes I can make to improve range and throughput? The AP801 is built into my 881W. The AP is running IOS v 124-10b. Thank you! James =================== version 12.4 no service pad s