Activation of CS3 update

I can't activate the CS3 update to my mac. It downloaded OK but I am told that this serial number has been activated too many times. It is brand new straight out of the box bought from a reputable dealer. I uninstalled and installed again with the same problem the deactivate button is grayed out so I can't do that, I tried all the suggestions in the knowledge base here but no luck. I tried to activate on the telephone, what a joy that was talking to some guy in India with a minimal attention span. It should work or take it back to the shop he said, I had to call Adobe support and wait an age for that gem of assistance, really. I am absolutely sure that this is a brand new unused product that I paid the full sum for so why can't I activate?

Anthony,
Please understand that whenever we bring up shady dealings with software, it is because it is far too common and the pirates have been getting pretty good at it.
While it IS possible that Adobe has a bungled serial number (I just went through a similar issue with Microsoft Office 2008 and a legitimate number not being recognized by their automatic registration system), it is very uncommon for a number not to be recognized -- unless that serial number was either incorrectly keyboarded, or it already belongs to someone else.
I would suggest that you call customer service again, but request to speak to a supervisor in the States.
We all know that customer service for a number of large companies is farmed out to India or elsewhere because it's cheaper -- but it's often not as good as American-based support. And that's a balance the companies are willing to live with. However, whenever I've had problems dealing with off-shore support (difficulty with the accent, their understanding the problem, or their general knowledge), I request and generally get someone who can do a better job with helping me.
Would you mind telling us where you bought the software?
Neil

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