Activation problem after several years of use
I have used Photoshop cs v8.0 for several years on the same computer. Yesterday when I tried to open Photoshop a popup windo said I needed to register my product to get my activation code. The online method would not work, the phone method went to an automated system that took the serial and activation numbers and then told me they were already in use or were bad and said to use the online method. I am a small business that needs to use this product daily. Any help would be greatly appreciated. A contact phone number from adobe with an actual person would be good customer service.
What gener7 said.
Note you must download the new non-activation version of CS2 from the link provided and use the new non-activation serial number provided by Adobe (same place where the download link is located) to license the software on your computer.
Don't try to use your existing serial number - it won't work.
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After a year of using PS, Adobe tells me my serial number is invalid.
Has anyone had any problems with serial numbers not working anymore? I'm told by a person on their chat support that my serial number is not valid.
I have CS4 that was purchased from ebay, but it's all original, not a copy. I've been using it for the past year, and about two weeks ago I had a pop up message when I opened the program saying that the serial number wasn't valid and that I could only use PS as a trial version.
Since the program was bought from ebay, Adobe support won't help me. I was told they don't support sw problems purchased off of ebay.
If I had a copy, I'd understand, but it isn't.
When I asked why after a year it doesn't work anymore, I was told to go talk to the person I bought it from.
So, hopefully someone can tell me why it stopped working. Thanks!erickboileau wrote:
Then no solution but to wait for another update ?
That's pretty much it, yes. Adobe knows about the problems and is working on them.
In software development there's always a balance that must be struck between trying to rush to get a problem fixed and taking the time to get it right so it truly is fixed.
Personally I feel the activation / licensing processes must always be kept as non-intrusive as they can possibly be since they're all about protecting Adobe, providing legitimate users no useful functionality.
-Noel
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