Activation Problem....Urgent!

I have a user that just got a replacement phone from our service provieder and I activated the service with them.  Now I need to do something that has been so simple for so long, activate the new phone with the enterprise server.  However I keep getting an error on the phone when I begin the activation.  I checked the logs on the BES server and found this interesting ling in one of the logs, I think it might be the answer but, how do I fix it??
[30000] (04/07 10:21:46.312):{0xA34} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Dispatcher GROVESNETWORK6 (Application Event Log on GROVESNETWORK6) | 04/07/2009 10:21:46  (AFFF4E20) -> {Tom Harmon} Old OTAKEYGEN packet is cancelled, Tag=292256
i think it has something to do with the encryption keys being transferred between the server and the phone, how can I fix this??
Computer Consultant
http://crackerjacksoftware.com
CrackerJack Software, we come to you!

J,
Try performing a master reset on the phone first. Go to Options, Security Options, General Settings, press menu key and select Wipe Handheld. 
See if that helps wipe the old encr key from previous user possibly?  If anything else, its a start.....
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    [Thr 1188] JControlMSMessageFunc: receive command:6, argument:1213679940 from Message Server
    [Thr 1188] JControlMSMessageFunc: receive command:6, argument:1213679940 from Message Server
    [Thr 1188] JControlMSMessageFunc: receive command:6, argument:1213679940 from Message Server
    [Thr 1188] JControlMSMessageFunc: receive command:6, argument:1213679940 from Message Server
    [Thr 1188] JControlMSMessageFunc: receive command:6, argument:1213679940 from Message Server
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    [Thr 1188] JControlMSMessageFunc: receive command:6, argument:1213679940 from Message Server
    [Thr 1188] JControlMSMessageFunc: receive command:6, argument:1213679940 from Message Server
    [Thr 1188] JControlMSMessageFunc: receive command:6, argument:1213679940 from Message Server
    [Thr 1188] JControlMSMessageFunc: receive command:6, argument:1213679940 from Message Server
    [Thr 1188] JControlMSMessageFunc: receive command:6, argument:1213679940 from Message Server
    [Thr 1188] JControlMSMessageFunc: receive command:6, argument:1213679940 from Message Server
    [Thr 1188] JControlMSMessageFunc: receive command:6, argument:1213679940 from Message Server
    [Thr 1188] JControlMSMessageFunc: receive command:6, argument:1213679940 from Message Server
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    [Thr 1188] JControlMSReadMessage: NiPeek() returns -5 NIETIMEOUT
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    [Thr 1188] JControlMSReadMessage: NiPeek() returns -5 NIETIMEOUT
    [Thr 1188] Tue Aug 09 14:36:27 2005
    [Thr 1188] JControlMSReadMessage: NiPeek() returns -5 NIETIMEOUT
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    I try to login the visual admin again and gives me the following error: "Cannot open connection on host: 191.9.6.22 and port: 50004"
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    Hi, thx a lot both.
    Respect the link
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    Message was edited by: SNOWMAUSS
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    Message was edited by: SNOWMAUSS
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    Message was edited by: SNOWMAUSS

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    Look at the screen capture above, you aks for
    Thanks a lot
    image: Imagem inline 1
    Maurício P. Galletti
    Contador
    [email protected]
    ( 55 11 3331-5567
    www.cadt.com.br
    2013/10/29 Genevieve Laroche <[email protected]>
       Re: DATE FIELD PROBLEMS - URGENT  created by Genevieve Laroche<http://forums.adobe.com/people/Genevieve+Laroche>in
    FormsCentral - View the full discussion<http://forums.adobe.com/message/5797083#5797083

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