Activation Problems with new Razor

My original razor is worn out and limping on it's broke leg and my last nerve. I bought a Motorola K1m KRZR off eBay to activate while I'm still under my upgrade time.
I went to the Verizon wireless web site, logged in, put the new phones ESN in and it accepted the info. Turned old one off and new one on and dialed *228. Nothing, nothing, nothing but failures to activate. Called 800-992-0204 only it's after 11 so, nothing but voice prompts telling me to do the same thing the web site told me to do. So, I went back to the web site and this time instead of the ESN I put the MEID. The web form looks like it want's both with a / between them but there isn't enough characters in the form to fit it all. So I submitted only the MEID. Same results. Web site accepted the number and said turn the old one off and active new phone with *228. Nothing, nothing, nothing but more failures to activate.
Has any else had this problem during activation? If so, what did you do? Wait to talk to a Rep. during normal business hours? They should have a tech team there 24/7. Of course if they did that I'd be talking to someone in India who I can't understand. I can fake a great Indian accent but I can't understand one.
Help.

Hi,
One possibility could be that the phone is on a Lost/Stolen list, or a NonPay list, this would prevent the activation from completing. This can happen especially when buying from a third party.
Usually when you see both an ESN and MEID you'll want to use the MEID. Only enter in the numbers, no extra symbols. So it sounds like you definitely did it correctly. It's most likely something in the billing system that's preventing it.
Do you have any pending orders for a plan or feature change?
When calling *228 do you maintain at least 2-4 bars of signal?
Otherwise, you can call Tech support, but they usually don't change phones unless it's an emergency. I guess it would vary by case. And you would most certainly NOT speak to anyone in India. VZW does not outsource their calls outside of the country. You may get someone of a different ethnicity, but they won't be outside the country. =)
Good luck!

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