Activations..whose fault is it...Apple or AT&T

I activated my phone online at 9pm EST. The iTunes process was very simple. After receiving a message stating that activation would require "additional time", I've called AT&T a couple of times without help. Here I am at 10:30 am EST and still no service.
For the record I am an existing Cingular customer that got swallowed up with the whole AT&T merger. I do not have a family plan and I chose the "switch service to iPhone" option. I am very frustrated because after 36+ hours I still have no service and I do not know who is at fault. How does iTunes connect with my AT&T account? Is the issue on Apple's side or AT&T's side?
If I weren't such a diehard Apple fangirl, the phone would have been returned yesterday for a full refund. But given that I've used Apple products for ages now I do know that they are easy to use and worth the money. But my patience is getting very thin at this point.
As it stands now, my original cell doesn't work, and I can't make any calls on my iPhone. If there was going to be a period of downtime, we should have been warned up front so we could be prepared.
Regardless of whose fault it is, we should have been provided more information regarding what we could expect during the activation process, as well as some sort of real time update. 36 hours for a new phone is just ridiculous.

Well after a relatively short hold I spoke to someone and I was told that the issue was due a "conflict in my plan" which doesn't make sense. Based on what she said and what others are saying on the boards, it looks like adding the data plan to my existing plan was the issue. I was told that I'd be up and running in 5 hours. We shall see.

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