Active Subscription and Skype Number but unable to...

I had a an active subscription and Skype number since September 2012, but I am unable to receive calls. The reason I purchased any this is so that I could receive calls that have forwarded to my cell phone.
I have call forwarding activated. Before when I was just buying Skype credit monthly it forwarded perfectly.

Having same issue what to do now? Is anybody there to solve this problem.
Cant make calls but monet is taken from my bank account.order is also delivered. Plz help what to do
.

Similar Messages

  • Subscriptions and Online Number

    I have a 1 month subscription and want to get an online number (3-month subscription) ...my question is - If I purchase the 3-month subscription does that mean that my 1-month unlimited subscription is extended for the next months as part of the online number subscription (unlimited cals, texts, etc.)?

    Hello,
    Subscriptions are not linked to Online Numbers. Your subscription will be extended every month even if you don't purchase an Online Number, until you cancel recurring payments.
    You will be charged separately for the calling subscription and Online Number, but keep in mind that Online Numbers are not extended automatically like subscriptions.
    If your Online Number expires then you have to manually extend it.
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • Subscription and online number, yet paying monthly...

    I have been a happy Skype user for quite some time, so I thought I would get an online number and a yearly subscription (landlines Sweden). Turns out though, that I am still paying about 9 EUR/month for the premium stuff. I thought I would qualify for premium and not have to pay monthly fees after having spent the money on the yearly subscription and online number.
    Can anyone explain how this works? I have been unable to figure it out from the support pages. Thanks.

    Hello,
    To get the discount for the Online Number, you have to purchase the subscription first. When you have an active subscription, the discount will automatically be applied to the Online Number purchase.
    As you have purchased the Online Number first, I advise you to contact customer service to cancel the Online Number purchase so that you could repurchase it (the same number will be reserved for your account).
    https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund

  • I do not want to purchase a Skype Number, but no way to cancel?

    i am new to Skype. I do not want to purchase any Skype number but there is no way to cancel. Can you please guide me how to cancel it. Thanks      This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

    Hi, jsfchan, and welcome to the Community, Do you recall at what point during the new account set-up process that you were being presented with having to purchase any subscription, in your case for a Skype Number ?  Could it be possible you were offered a free Skype To Go number? Thank you,Elaine

  • Lwill Buy skype number but i need some answers

    lwill Buy skype number but i need some answers
    I will buy denemark number it costs 18$ for 3 months i want to know if i will have any credit to call from it or i will have to buy credit
    Second . I want to know if i called a mobile number in any country like egypt is my skype denemark number will appear
    Third does true call show that it skype number or not

    Hi, Momo223, and welcome to the Community,
    momo223 wrote:
    lwill Buy skype number but i need some answers
    I will buy denemark number it costs 18$ for 3 months i want to know if i will have any credit to call from it or i will have to buy credit
    A Skype Number is a different subscription from purchasing credit; you would have to check on the offerings available if credit is "bundled" with a Skype Number purchase or not.  I do not believe it is.  Credit is credit; there is no "discounted" rate.  Check the Skype subscription website pages to see if purchasing a subscription could discount the cost of a Skype Number.
    momo223 wrote:
    lwill Buy skype number but i need some answers
    Second . I want to know if i called a mobile number in any country like egypt is my skype denemark number will appear
    Third does true call show that it skype number or not
    Your second two questions are related to Caller ID.  More details about how this works can be found in this library of FAQ articles:  https://support.skype.com/en/category/CALLER_IDENTIFICATION/
    Caller ID is tricky; sometimes it works and sometimes the data does not get transmitted as the call is routed from Skype to one or more carriers before the call reaches its destination.  For best success, be sure your Skype Number is set in your on-line account details as your Caller ID.  What ultimately appears for the ID on the call recipient's side ultimately depends upon the carrier.  For more details about this, check posts by Community contributor WD9EWK.
    Since a Skype Number is a fixed line number, there is no indication that the number is a "Skype Number" or a "fixed line" number.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • When i send a text in iMessage the person receiving it gets it from my email address... how do i change that. and in message settings the receiving thing has my email and phone number but my phone number is gray and i can't click on it

    when i send a text in iMessage the person receiving it gets it from my email address... how do i change that. and in message settings the receiving thing has my email and phone number but my phone number is gray and i can't click on it help

    Hello Todd:
    I had this very same problem when trying to activate iMessage and Facetime on my iPad. When I signed into my account, I actually wasn't even presented with the option of a phone number - notwithstanding the fact that I was contacting others (and being reached by others) by my phone number on my iPhone. Having both the iPad and the iPhone on, I kept trying to turn off and on both iMessage and Facebook in Settings on both my iPad and iPhone, hoping that that they would eventually sync. But this proposed solution by others was unsuccessful for me.
    Then, I found out what the problem was: When my iPhone was activated, it automatically registered my phone number for contact purposes. I was using iMessage on my iPhone for quite some time without actually being signed into my Apple ID account. When another device - such as an iPad or iPod - is being used for iMessage or Facebook, you are prompted to sign into your Apple account, using your username and password. These two devices will not register your phone number as an option for contact unless your iPhone is signed into your Apple account as well. In other words: your phone number will not be synced.
    Go into your "Settings" on your iPhone and click on "Messages". Scroll down and click on "Send & Receive" (which should be followed by your phone number). On the next page, you will be able to determine whether or not your iPhone is using the Apple ID for messaging purposes. (Note: This information applies for Facetime as well.) If it is using your Apple ID for messaging, than at the top, you will see "Apple ID: <your particular e-mail account>" in Blue text. However, if you are not using your Apple ID for messaging, than you will see the words: "Use your Apple ID for message". Even though below this you will see your phone number checked as the contact source, you will want to click the tab that says, "Use your Apple ID for message". Sign into your account (just as you must sign in for iMessage on your other devices), and just choose your phone number as the "Send & Receive" contact. (The option of the e-mail will be there too, but you don't have to check it. And later on, you can delete it as an option.)
    Now that all of your devices are signed in using your Apple ID, the other devices should register your phone number as a choice. It may take a little while, however. What I did was sign out of iMessage on my iPad, and then sign in again. If the option didn't appear, I just went back and signed in again, and kept doing this until the option for the phone number appeared.
    Again, this will work for Facetime as well. The solution is to sync your iPhone account with the other devices by using your Apple ID for messaging (and Facetime) purposes.
    I hope that this works for you, Todd!   ~ Brian

  • I had canceled my skype number but still it got ch...

    on my email i got a message my account has been charged for skype number but i canceled how come you still charge me?? i cant afford mistakes like this could you send me back my money

    Hi,
    You will have to wait for about 5 to 7 days - that is what I saw in order to everything runs smoothly - if not you may seek support, help and guidance.
    have great day !

  • Trying to register a Skype number but its signing ...

    So I'm trying to set up a Skype number on my account. It lets me choose a country and a number but when I go any further it signs me out. When I go back to Get a Skype number I see the number that I chose as selected and then a hyperlink for activate. When I click on that it signs me out again. 
    I am currently living in South Korea using a VPN to the US (because everything is in Korean otherwise) I am trying to get a New Zealand Skype number. 
    Any help appreciated.

    no

  • Purchased Hong Kong Skype number but Caller ID not...

    I just purchased a Hong Kong Skype number. I live in Hong Kong. I enabled Skype number as my Caller ID number via the website. Everything is all set. But when I dial another Hong Kong number, whether it is a fixed line or mobile number, the other side cannot see my Skype number, but instead only see UNKNOWN or Out of Area. Can you please help resolve this issue? From your support page, Hong Kong Skype number definitely supports Caller ID!

    Hi, moviejimmy, and welcome to the Community,
    I recommend you contact Skype Customer Service to report that Caller ID is not behaving as expected.  Please provide the details that you have here in your post.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
    If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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