Active Sync / Exchange - Deleting Emails when offline

I am running Activesync to connect to my Exchange server. All things work great, except for one issue. When I am offline (i.e. no cell service, in an airplane, etc.), I am unable to delete emails or move them to one of my folders. It only seems to let me do this when I am online. Is there a way to do this while offline?

Not at the moment, and I doubt it would be easy to do although I wish the error message wasn't so error like.
I have just tried on a Nokia device and this appears to cache the changes then upon reconnection sync them. Good idea.
Maybe iOS update will attend to this although it's not a critical problem more of a niggle.

Similar Messages

Exchange active sync not loading emails?

Hi I am currently using a Samsung Note 2 and i've added my Company email account successfully using Microsoft Active Sync options in Email settings.
however when i go to look at emails, the inbox just stays on "loading..." indefinitely and does nothing.
Does anyone have any ideas why my phone will not pull emails?
thank you!

Hi ,
This is normal behavior in exchange because of autodiscover feature and it is making up the things easier during new account configuration on mobile devices.
After giving up the user name and password ,autodiscover is the feature which will bring up the remaining settings that you mentioned .
We will discuss in terms of security view .
1.User's password would be confidential .
However in worst cases someone might know about anyone's password and email address then on such case there would be chance to configure that particular account in any of the mobile devices.
We can control the above scenario too.
In exchange Active sync organisation settings we have an option to set the DefaultAccessLevel to quarantine for the devices.So that administrator can decide to allow or block the active sync device which is trying to connect to exchange.
Reference Link : http://exchangeserverpro.com/preventing-new-activesync-device-types-from-connecting-to-exchange-server-2010/
Note : If your existing exchange organisation is having active sync devices configured in use then before changing the "Defaultaccesslevel" to quarantine we need to make sure existing active sync device ID'S are added to the corresponding mailboxes
-ActiveSyncAllowedDeviceIDs
Thanks & Regards S.Nithyanandham

E6 & Exchange Active Sync (Gmail). Emails received...

Hello I have the E6 with Belle Refresh and I am having problems with exchange mailbox (Gmail).
I have configured it properly and all my emails and contacts and calendar items are syncing properly.
Actually it's the second Nokia E6 that I have and I am very familiar with it.
But the new emails are not really arriving in time. It can take up to 15 minutes to arrive althouh it is set to always on in daytime. I am attaching the exchange log so you can figure out
05/09/2012 17:19:50 Mail for Exchange Build : 1.00.000
05/09/2012 17:19:50 Device Software Version: 111.140.0058
2012-08-01
RM-609
(c) Nokia
06/09/2012 09:00:26 AUDT Timer expired
06/09/2012 09:00:26 Entering Peak Time
06/09/2012 09:00:26 Profile Info
Peak sync schedule: Always on
Peak sync days: Mo,Tu,We,Th,Fr,Sa
Peak start time 09:00 - Peak end time 21:00
Off-peak sync schedule: Manual
Peak sync while roaming: No
Off-peak sync while roaming: No
Heartbeat interval: 7
Access point: 4097, Destination: Internet
Secure connection: Yes
Port number: 443
E-mail sync: Enable
If conflict: Device wins
Remove email older than: 1 day
Calendar sync: Enable
If conflict: Device wins
Initial sync: Delete items on phone
Remove entry older than: 2 weeks
Contacts sync: Enable
If conflict: Device wins
Initial sync: Keep items on phone
Tasks sync: Disable
Junk E-mail,Sent Items,[Gmail]
06/09/2012 09:00:30 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:00:30 PING Command Requested
06/09/2012 09:00:37 start E-mail sync
06/09/2012 09:00:40 Deleteing Message 536871028 from Folder 268435563
06/09/2012 09:00:41 server->client adds=1 changes=0 deletes=1 fails=0
06/09/2012 09:00:41 end E-mail sync
06/09/2012 09:00:41 start Calendar sync
06/09/2012 09:00:42 end Calendar sync
06/09/2012 09:00:42 start Contacts sync
06/09/2012 09:00:44 end Contacts sync
06/09/2012 09:00:44 start [Gmail] sync
06/09/2012 09:00:45 end [Gmail] sync
06/09/2012 09:00:46 start Sent Items sync
06/09/2012 09:00:48 end Sent Items sync
06/09/2012 09:00:48 start Junk E-mail sync
06/09/2012 09:00:50 end Junk E-mail sync
06/09/2012 09:00:50 Sending a Ping to the server
06/09/2012 09:00:50 Heartbeat interval is 7 minutes.
06/09/2012 09:05:26 CurrentJob is PingAuto. JobId=41
06/09/2012 09:08:21 Timer expired while waiting for HTTP response
06/09/2012 09:08:21 Exception during Ping.
06/09/2012 09:08:21 HTTP Server Error 408 : Request Timeout
06/09/2012 09:08:21 Sending a Ping to the server
06/09/2012 09:08:21 Heartbeat interval is 5 minutes.
06/09/2012 09:08:27 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:08:28 Sending a Ping to the server
06/09/2012 09:08:28 Heartbeat interval is 5 minutes.
06/09/2012 09:10:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:13:31 Ping response received, no updates. Re-issuing ping.
06/09/2012 09:13:31 Sending a Ping to the server
06/09/2012 09:13:31 Heartbeat interval is 7 minutes.
06/09/2012 09:13:32 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:13:32 Sending a Ping to the server
06/09/2012 09:13:32 Heartbeat interval is 7 minutes.
06/09/2012 09:15:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:20:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:21:03 Timer expired while waiting for HTTP response
06/09/2012 09:21:03 Exception during Ping.
06/09/2012 09:21:03 HTTP Server Error 408 : Request Timeout
06/09/2012 09:21:03 Sending a Ping to the server
06/09/2012 09:21:03 Heartbeat interval is 5 minutes.
06/09/2012 09:21:08 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:21:08 Sending a Ping to the server
06/09/2012 09:21:08 Heartbeat interval is 5 minutes.
06/09/2012 09:25:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:26:11 Ping response received, no updates. Re-issuing ping.
06/09/2012 09:26:11 Error occurred during Ping: -15052.
06/09/2012 09:26:11 Exception during Ping.
06/09/2012 09:26:11 Mail For Exchange Error -15052
06/09/2012 09:26:11 Set SimulateAlwaysOn mode : 1
06/09/2012 09:30:31 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:30:39 start E-mail sync
06/09/2012 09:30:40 end E-mail sync
06/09/2012 09:30:40 start Calendar sync
06/09/2012 09:30:41 end Calendar sync
06/09/2012 09:30:42 start Contacts sync
06/09/2012 09:30:43 end Contacts sync
06/09/2012 09:30:43 start [Gmail] sync
06/09/2012 09:30:45 end [Gmail] sync
06/09/2012 09:30:45 start Sent Items sync
06/09/2012 09:30:46 end Sent Items sync
06/09/2012 09:30:46 start Junk E-mail sync
06/09/2012 09:30:48 end Junk E-mail sync
06/09/2012 09:45:32 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:45:39 start E-mail sync
06/09/2012 09:45:41 end E-mail sync
06/09/2012 09:45:41 start Calendar sync
06/09/2012 09:45:42 end Calendar sync
06/09/2012 09:45:43 start Contacts sync
06/09/2012 09:45:45 end Contacts sync
06/09/2012 09:45:45 start [Gmail] sync
06/09/2012 09:45:46 end [Gmail] sync
06/09/2012 09:45:46 start Sent Items sync
06/09/2012 09:45:48 end Sent Items sync
06/09/2012 09:45:48 start Junk E-mail sync
06/09/2012 09:45:50 end Junk E-mail sync
06/09/2012 10:00:32 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:00:40 start E-mail sync
06/09/2012 10:00:42 end E-mail sync
06/09/2012 10:00:43 start Calendar sync
06/09/2012 10:00:44 end Calendar sync
06/09/2012 10:00:44 start Contacts sync
06/09/2012 10:00:46 end Contacts sync
06/09/2012 10:00:46 start [Gmail] sync
06/09/2012 10:00:48 end [Gmail] sync
06/09/2012 10:00:48 start Sent Items sync
06/09/2012 10:00:50 end Sent Items sync
06/09/2012 10:00:50 start Junk E-mail sync
06/09/2012 10:00:52 end Junk E-mail sync
06/09/2012 10:15:33 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:15:40 start E-mail sync
06/09/2012 10:15:42 end E-mail sync
06/09/2012 10:15:42 start Calendar sync
06/09/2012 10:15:44 end Calendar sync
06/09/2012 10:15:44 start Contacts sync
06/09/2012 10:15:46 end Contacts sync
06/09/2012 10:15:46 start [Gmail] sync
06/09/2012 10:15:47 end [Gmail] sync
06/09/2012 10:15:48 start Sent Items sync
06/09/2012 10:15:49 end Sent Items sync
06/09/2012 10:15:50 start Junk E-mail sync
06/09/2012 10:15:51 end Junk E-mail sync
06/09/2012 10:30:33 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:30:40 start E-mail sync
06/09/2012 10:30:41 end E-mail sync
06/09/2012 10:30:41 start Calendar sync
06/09/2012 10:30:43 end Calendar sync
06/09/2012 10:30:43 start Contacts sync
06/09/2012 10:30:45 end Contacts sync
06/09/2012 10:30:45 start [Gmail] sync
06/09/2012 10:30:47 end [Gmail] sync
06/09/2012 10:30:47 start Sent Items sync
06/09/2012 10:30:49 end Sent Items sync
06/09/2012 10:30:49 start Junk E-mail sync
06/09/2012 10:30:51 end Junk E-mail sync
06/09/2012 10:45:34 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:45:41 start E-mail sync
06/09/2012 10:45:44 end E-mail sync
06/09/2012 10:45:44 start Calendar sync
06/09/2012 10:45:46 end Calendar sync
06/09/2012 10:45:46 start Contacts sync
06/09/2012 10:45:48 end Contacts sync
06/09/2012 10:45:48 start [Gmail] sync
06/09/2012 10:45:50 end [Gmail] sync
06/09/2012 10:45:50 start Sent Items sync
06/09/2012 10:45:52 end Sent Items sync
06/09/2012 10:45:52 start Junk E-mail sync
06/09/2012 10:45:55 end Junk E-mail sync

OK, since nobody is actually bothering to help out I will try and clarify more things after extensive testing.
I flashed again the phone with fresh Belle Refresh and tried again. Same problem, for beginning exchange active sync works fine with Gmail but after some time or even after a day it still goes back to receiving mails after fifteen minutes.
I thought it might be some compatibility problems with Gmail so this time I tried native exchange server (office 365 exchange online). Same scenario here, working fine at the beginning but as time goes by I mails received after fifteen minutes.
I noticed also that the internet connection symbol is not active in the screen but it gets active every fifteen minutes and then goes off again by itself.
I studied the admin_log.txt file to see what is going on and I think I have found the problem
25/09/2012 18:46:11 Mail For Exchange Error -15052
25/09/2012 18:46:11 Set SimulateAlwaysOn mode : 1
(at this time I was in an office building with poor mobile network coverage)
So for some reason when the phone cannot connect to the server it simulates an always on mode which means it will check the server every 15 minutes.
So when I power on the phone everything works fine, when for some reason there is no connection to the provider (for example I go into an elevator or work in the basement and get into the subway) the mail for exchange client in the E6 thinks there is generally problem with the connection or the server and sets simulation to check every 15 minutes.
Ok with this, but when I come out back to an area with mobile network connection the exchange client on E6 does NOT resume the proper always on connection and just keeps checking for mails every 15 minutes until i reboot the phone.
I hope this can clarify the situation and I trully hope someone can come out and help a bit.
Thanks

How can I convince T'bird to delete email when online in an IMAP account?

When online, deleting email Thunderbird does not automaticly move the message to the Trash folder as selected in "Account Settings:Server Settings:Server Settings:When I delete a message: Move it to this folder: 'Trash'." However, this does work automaticly when Thunderbird is offline.
I'm fairly sure the constant failure, with a notice, of the program to place a sent email into the 'Sent' folder is related. When I mark a messate as junk it is marked junk but not moved to the 'Junk' folder as set in the account settings....
The accounts do have a Trash, Junk and Sent folder on account provider's server.
- Jim

Jim, I said right click the account in the folder (that is the list on the far left of your screen) when you select subscribe you get a dialog that looks like the attached image. That is "what the server has" So you checking the other dialog for mismatches. You will also need to look in Server settings for your deleted folder setting. For some reason it is not with the others.
If you click on the advanced button in Synchronization and storage, you will get the same "subscribe" dialog if the other instructions just don't cut it.

Exchange calendar over Active Sync not working - Email does work

Hi all,
I am having some strange issue with my iPhone calendar sync with Exchange (not over iTunes but over the Air with the new business features).
I happen to connect to the exchange server and exchange Contacts and Email without any problems but when it comes to the calendar it stops working. I have no Idea why though?!
IF I create a subfolder on that Calendar and fill it with info it works, appointments are shown but my normal real calendar is not shown at all.
Weired isn't it?
I would be very gratefull for any help.
Kind regards
Maniak

Same problem here...but mine seems to be caused by changing the Exchange settings for testing and then changing them back to what they were. Email and contacts work perfectly, but calendar is dead. What makes it even weirder is that when I click in the calendar I can see the items start pouring into the list view, then they all disappear and it remains empty.
Anyone have any ideas? I tried a restore but I didn't have a backup before I made those changes so it is obviously still happening...
Message was edited by: KnightRyder

Deleting Emails when there status is Draft

Hi,
I have a requirement where,
I have 3 users User1,User2 and User3 - everyone has delete permissions. Now when Only user2 deletes the Email which is in draft status, need to delete that record, apart from User2 if any user tries to delete the records it shouldn't allow.
Guide me with sample code and screenshots.
jo

Hello,
I would not give you any sample code or screenshots. Just advice - download SDK and learn how to develop plugins. Once you can develop plugins you can develop a plugin that will handle Delete message of email activity and if user is not allowed to delete
particular email - plugin code should generate an Exception.
Dynamics CRM MVP/ Technical Evangelist at
SlickData LLC
My blog

Alerts not syncing via active sync exchange server

I know others have posted about similar issues, but I have yet to see any solutions. The issue is that for any appointments I create in iCal, the Alerts do not sync to CalDAV calendar I have on my work's server. The appointments sync fine, but not the alerts. Will there be any upcoming software fix for this?

****.... return button..
My iTouch has all the right settings from my IT department who uses a Exchange 2003 server.
User name, password, server is right - at least we think it's right.
Once I try to get Mail on my iTouch, it comes up with a "Cannot Get Mail - the connection to the server failed' error.
I'm actually trying to sync my Entourage Calendar mostly. All setting are right under the preferences in Entourage for syncing. And my iCal on my computer creates a mirror image of my Entourage calendar.
I can sync up the Calendar through iTunes, but don't really want to do this. Would rather have this happen WiFi.
Is there anything I'm missing?
I've reset my setting on my iTouch too. Done all that...read all the discussions, articles...
The only level that it stops me at is getting mail. The odd thing was yesterday it sent a couple of test emails I created last week. ODD!
Trying to get at least 75% of the capability out of this great technology.
Thanks,
Adam

I delete emails. when i open to check my email later, they returned to my in box and are in my trash as well why they come back?

emails keep reappearing in my in box after i delete them. They are also in my trash folder. I delete them again. I then have 2 of the same emails in my trash. Why do they keep coming back to my in box?

This could be occuring because either the Inbox folder is corrupted or the popstate.dat file is corrupted.
Before you do anything, make a backup of your Profile.
'''How to create a backup:'''
Download MozBackup tool (all info at following link) and use it to create a backup of your Profile.
* http://kb.mozillazine.org/Profile_backup
If the reappearing email has been downloaded again from the server Inbox, then it is the popstate.dat file.
'''How to locate and delete the popstate.dat file:'''
The 'popstate.dat' file keeps a record of what has been downloaded. You need to access the Profile folder and delete this file. The Profile folder is a hidden file.
make hidden files visible:
* http://kb.mozillazine.org/Show_hidden_files_and_folders
Profile folder extra info:
* http://kb.mozillazine.org/Profile_folder_-_Thunderbird
In Thunderbird
* Help > Troubleshooting Information
* click on 'Show Folder' button
* a new window opens showing your Profile folder
* Close Thunderbird now
* click on 'Mail' folder
* click on the 'mail account name'
* scroll down and locate 'popstate.dat' a DAT File.
* Delete 'popstate.dat'
* close the window - top right X
Open Thunderbird
Thunderbird will create a new 'popstate.dat' file and start to download everything that is in the server Inbox to the thunderbird mail account Inbox.
'''If it is a corrupted Inbox:'''
* Move all emails out of the Inbox into another suitable folder.
* when Inbox is empty, right click on Inbox and select 'compact'.
* right click on 'Deleted' folder and select 'Empty folder'
* right click on 'Deleted' folder and select 'compact'

Deleting email when I HotSync

When I delete e-mail on my handheld and then HotSync, I want the emails to then be automatically deleted from the desktop. Is there a way to do that?
Post relates to: Palm TX

What is the email service you are using? AOL, hotmail, etc.
Have you checked the hotsync manager settings to make sure the email conduit is enabled?
Click on the following link to the kb.palm.com webpage for the article regarding, Setting advanced email synchronization options for VersaMail.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=26617
Click on the following link for the support page for your device on the kb.palm.com webpage.
http://www.palm.com/us/support/tx/
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
Post relates to: Palm i705

Active sync for draft emails not working from iPhone to outlook 2010, but works from outlook to iPhone. Thanks

Users not able to save draft emails from iPhone to outlook. We are using Exchagne 2007. Does anyone know if this feature will work if you are running Exchange 2010?
Thanks!

Is this a developer question? If not, you might post in the iphone forum.

Is there a way to have all (exchange) email on iPad even when offline?

I would like to have access to my work (exchange) email when offline (travelling). Is there a way of keeping a selected amount on my iPad, not just the most recent items?

Thanks. I was already aware of this setting.
The issue is that I use a number of folders and unless I manually open each one a sync whilst online, when offline the only emails that are available are those from the last sync, e.g. there is no automatic, background synchronisation of folders not in use.
Ideas?

Cannot Set Exchange Active Sync Email Account ot Default

OK, I am having a problem setting the Default Email Account as Exchange Active Sync. I am seeing this in iPhone and IPad both running 6.1.2. The Active Sync Mail account is installed on both devices and works fine. The problem is I am unable for some reason to change the Default Email Account from iCloud to the Exchange Active Sync Account installed. When I select the option to change Default Email Account, iCloud is there and checked however the Active Sync Account does not even show up as a selectable option here. Please help! Thanks

Hi Flipper507,
Im having the same issue on a couple of devices. I am unable to select my exchange mail on my iphone 5 on ios 6.1.2 but on a colleague of mines iphone 4 we are able to select it. he is also on 6.1.2. on my iphone 5 it also not shows up as an option.
Would like to hear a solution for this.
Kind regards

Exchange active sync is not syncing calendar from my job's outlook

I have an iphone 4s and configured exchange active sync to have emails and calendar from my job's outlook.
I am receiving all emails from outlook server but no meetings accepted on outlook calendar are coming to my iphone.
What have i did wrong?
I tried unselect others calendars on iphone and keeping active only calendar from exchange, but it did not synced.
I tried changing from push to manual, but calendar meetings still does not come.
I tried to turn all off and on again, but it did not solved the issue.
What puzzles me is that emails from outlook server are syncing perfectly...
Please does anyone knows what is the problem here?
Thank you.

Assuming it's turned on in the settings for the account, ask your IT department.

Active Sync Issue in Exchange 2003

What is the limit of concretion connection on Active sync exchange 2003 server with single front-end server and single copy mailbox cluster.

Hi,
Please refer to the following forum to get professional support:
Exchange Previous Versions-Mobility and ActiveSync
http://social.technet.microsoft.com/Forums/exchange/en-US/home?forum=exchangesvrmobilitylegacy
Thank you for your understanding and support!
Best Regards,
Amy Wang

For an iCloud and/or Windstream email account, how can I delete emails across multiple devices, without having to go to each device?

I have a friend with an iCloud email account and Windstream account on both her iPad and iPhone... She's saying that when she deletes an email from one device, it doesn't delete it from the other automatically... She's using both emails through the "Mail, Contacts and Calendars" settings under the "Settings" menu; not through apps... I've had her check both of her email account settings to make sure that the settings were consistent... I've never had this issue with Exchange or Gmail, and I don't use the iCloud email account, so I'm a little unfamiliar with what else to look at... Can someone offer some advice, please?
Thank you for your help!

IMAP is the mail protocol that allows you to delete a message one place and have it delete everywhere else. iCloud uses IMAP, so it should be working. If the messages never delete, then something may be incorrect in the settings. The easiest thing to do with iCloud is to logout of the account on every device, and then login again. (Another common problem with iCloud email is people often have two Apple IDs, and thus may have two iCloud email accounts. If you get confused about which one you're using, you may think you've deleted email when you actually haven't.)
If the iCloud messages do ultimately delete across all devices, then it could be that some devices aren't set to "Push" but are instead set to "Fetch" the newest info from the server. Fetch can be set to as long as an hour between check-ins.
The same holds true for Windstream if she's using an IMAP account there, too. If it's a POP account, then deleting a message one place will never delete it anywhere else—that's the way POP works.

Active Sync / Exchange - Deleting Emails when offline

Similar Messages

Maybe you are looking for