Active Sync Issue - Exchange 2010

Hey,
Alright I have had some issues with some iPhones connecting to our Exchange 2010 server. When i run the Testconnectivity test, I receive a timeout error on the last step:
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Additional Details
Exception details:
Message: The operation has timed out
Type: System.Net.WebException
Stack trace:
at System.Net.HttpWebRequest.GetResponse()
at Microsoft.Exchange.Tools.ExRca.Extensions.RcaHttpRequest.GetResponse()
Elapsed Time: 100439 ms.
When I run the Test from Powershell I receive the following message:
[System.Net.WebException]: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. Inner error [System.Security.authentication.AuthenticationException]: The remote certificate is invalid according
to the validation procedure.
I have already taken a number of steps including removing all of the Exchange Certificates that are not current. I have also reassigned them to the correct services. I have recreated the Active Sync Virtual Directory. Among other things.
I can't seem to find anything that points me to the correct direction so if anyone has any ideas on what I can look at, it would be appreciated.
At this point, I can't create the Exchange account on any new Active Sync clients (I have tested from an iPhone and Android phone) however a few people who had the account already setup get random e-mail messages that come through.

I turns out the issue was Trend. I uninstalled this software and everything started working correctly.

Similar Messages

Apple iPad 6.1.2 10B147 - Active Sync Issues Remain

Hi,
Please correct me ASAP if I am posting this in the wrong area of the discussion forum.
I have a batch of Apple iPad devices that are now connecting to our Exchange 2003 system using Apple iPad iOS 6.1.2 10B147 devices. It would seem that these devices may have the 6.1 Active Sync issue again even though this version was meant to fix the issue.
A couple of users have reported this morning reoccuring calender cancellations, we have also had excessive log growth on Exchange 2007 platform.
Here is the reported "Device Agent" from Active Sync logs:
Apple-iPad3C6/1002.147
Apple-iPad2C7/1002.147
Apple-iPad2C7/1002.147
Apple-iPad3C6/1002.147
Apple-iPad2C7/1002.147
Apple-iPad3C6/1002.147
Here is the reported Device iOS
DeviceOS
iOS 6.1.2 10B147
Does anyone know if Apple has this as a reported bug yet on their fixed version? If not is there an official Apple bug submission process that should be followed?
Regards
Ben Paddick

Hi waddock,
I think that for the most part, iOS 6.1.2 resolved the recurring calendar bug and the significant battery drain issues. With that said, I have had a couple cases of devices still experiencing the battery drain but not the calendar bug. Quick fix is to remove the Exchange mailbox(es) from the device and re-add it. If there are any existing accounts that use Exchange ActiveSync (I think Hotmail and legacy GoogleSync), I just remove and add them back to just in case.
I suggest checking here for periodic updates on what's going on with EAS (Exchange ActiveSync) and 3rd party devices like Apple:
http://support.microsoft.com/kb/2563324
I assume you're an on-premise environment, so to mitigate short-term, you may want to think about blocking certain devices on certain operating systems using your Device Access Settings in Exchange for mobile devices.
For feedback for Apple, you can do it a couple ways. This is the internet facing site:
http://www.apple.com/feedback/
Or you can create an Apple Developer account (or Apple IT program if you have an enterprise agreement with them) and start submitting feedback during your testing (i.e. beta versions of iOS):
https://developer.apple.com/
Hopefully this helps!

After ICS update, stock email not syncing for exchange 2010 activesync.

After ICS update, stock email not syncing for exchange 2010 activesync.
My corporate email which was flawlessly working before ICS update. Even though I tried re-creating a new account, it hangs "waiting for sync"
Has any patch been released or explicit instructions have been provided ?
First sync:
5/3/2012 7:47 PM
Last successful sync:
Not Available
Folders synced:
0
Device name:
Not Available
Device model:
MT11i
Phone number:
Not Available
Mobile network:
Not Available
Device type:
Android
Device ID:
xxxxxxxxxxxxxxxxxxx
Device IMEI:
Not Available
Device OS:
Android 4.0.3
Device language:
Not Available
User agent:
Android/4.0.3-EAS-1.3
Access state:
Access Granted
Access set by:
Global Permissions
Policy applied:
Active Sync Policy - Partially applied
Policy updated:
5/5/2012 8:11 AM
ActiveSync version:
14.1
Also at http://talk.sonymobile.com/message/184221
Whyr is this defect "assumed answered" ? I went though all the posts and didnt find any solution?

Hopefully my reply to this can help.
http://talk.sonymobile.com/message/190149#190149
And please try to keep same problem in same thread.
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

SAP HR Active Sync Issue

Hi,
I encountered SAP HR Active Sync issue: The IDM seems can't receive the IDOC but SAP side says the data already passed to port OK.
I enabled the verbose mode of the Active Sync logs and it is repeating:
2009-06-04T17:07:08.750+0800: IDOCs of message type HRMD_A will be processed.
2009-06-04T17:07:08.750+0800: {jco.server.gwhost=10.153.3.20, jco.server.progid=IDMRFC, jco.server.gwserv=sapgw01, jco.server.trace=1, jco.server.unicode=1}
2009-06-04T17:07:08.750+0800: Started IDocServer (IDMRFC)
2009-06-04T17:07:08.750+0800: Done initializing SAPHRActiveSync resource adapter.
2009-06-04T17:07:08.750+0800: SARunner: loop 0
2009-06-04T17:07:08.812+0800: Started, paused until Thu Jun 04 17:07:08 GMT+08:00 2009
2009-06-04T17:07:13.812+0800: Pause completed
2009-06-04T17:07:13.843+0800: Polling
2009-06-04T17:07:13.843+0800: Poll complete.
2009-06-04T17:07:13.843+0800: SARunner: loop 1
SAP side transaction WE02 shows the IDOC:
IDoc sent to SAP system or external program: Data passed to port OK
SAP HR Active Sync resource reference says:
1. Enter transaction code PFAL.
2. Insert the Object Type P for person objects.
3. Enter an Employee's ID for the Object ID or select a range of employees.
4. Click Execute.
5. Ensure that the status is set to passed to port okay.
6. The IDoc has been created. Check the Active Sync adapter log file to verify that
an update was received.
Now why I can't see the IDOC logs in the active sync adaptor log file?
Thanks!

Hi Wushilin,
Did you ever find a solution to this?
Thanks

Exchange 2010 Active Sync issues

I know I've posted a lot lately, but the issues keep rolling in with this upgrade. Since upgrading to Exchange 2010, I have 2 users ( that have come forward thus far) saying they are unable to add exchange mail back onto their phones.
When I go into EMC to look at it and right-click on the uses it shows the option to manage mobile device. Usually when there is no device paired, that option doesnt come up. When I go into manage mobile device, it shows that there is no device
listed. If I run Get-ActiveSyncDeviceStatistics -Mailbox:"alias" I get the same result. It shows no device. I think this is locking the user out somehow from being able to add exchange back onto their mobile device.
I have also tried removing their email box from the server, then re-attaching it. I get the same results each time. They can add exchange to their phones, but when it tries to download mail it gets "Cannot get mail. Connection to the
server failed." Even after they were able to add their account into their phone.

Since you had ActiveSync devices on these accounts on the old system, the tools know those devices existed. However, you can't manage them until you connect through the new system. Is your Exchange 2010 system the one that handles the inbound
ActiveSync connections? Downlevel systems can't support any
mailbox connections to newer systems.

Exchange Active Sync using UAG 2010 SP1 Event ID 14

I'm trying to find out what these mean. I have a few users, usually with a iPhone, that will get periodically prompted for credentials with their Exchange Active Sync account.
In the application log on the UAG I see quite a few of the following:
LogName: Application
Source: Microsoft Forefront UAG
Event ID: 14
Logged 2/1/2012 6:04:43 AM
Task Category: None
Keywords: Classic
Computer: CACUAG01
I removed the domain and user name to protect the innocent. Can someone explain what causes these?
"User domain\username with source IP address
failed to log into trunk exchangeactivesync (secure=1) using authentication server MSAD with session ID 6E0357C8-7196-4A30-9FD3-613839303E6A. Error code is Invalid Credentials."

Have a very similar issue...
Searched online for clues but none found.
Further investigation and found out this particular user had changed his network password about a week earlier. Had not checked messages on the mobile device since, but when checked was showing an error. Had to reset the password on the mobile
device and the errors stopped.
the actual error (event id 14) on the UAG Server is listed below.
User xxxx\xxxxx with source IP address failed to log into trunk brsite (secure=1) using authentication server xxxxx with session ID 55DxxB50-C3FC-4Exx-8732-AFFxxxxEB655. Error code is Logon failure: unknown user name or bad password.
Dave

Exchange Active Sync issue - Xiaomi Redmi 4G Note or MIUI android 4.4.4

Dear All,
We are in technical support for exchange active sync. We are getting number of calls from Redmi 4g note device users, as they are unable to configure or change their password in particular device model(Redmi
4g note, android version 4.4.4 Kitkat).
The same password is working well and good in Outlook, Webmail and other android/IOS devices.
Steps taken as of now:
User formatted the handset, flash the device and Hard/Factory reset,
Disabled the active sync service & enable again for users from exchange server,
Removed accounts from webmail.
We download some apps from play store and tried but no luck.
While configure exchange active sync in Particular model users are getting error as "User name and password incorrect".
There is no issue from exchange server and user account. as same is working fine in other devices. This issue happening for more that 10 users and receiving more calls day by day.
I request anybody to take it forward and provide the solution/suggestion, if it is a known bug for particular device model. Please confirm back.
We are waiting for someone valuable reply. Many thanks in advance.
- Senthilkumar.

ActiveSync clients are developed by the device manufacturer and/or its operating system developer. I recommend you contact their technical support or find and post to a forum specific to that device.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Exchange Active Sync issue - Xiaomi Redmi 4G Note or 4.4.4 Kitkat

Dear All,
We are in technical support for exchange active sync. We are getting number of calls from Redmi 4g note device users, as they are unable to configure or change their password in particular device model(Redmi
4g note, android version 4.4.4 Kitkat).
The same password is working well and good in Outlook, Webmail and other android/IOS devices.
Steps taken as of now:
User formatted the handset, flash the device and Hard/Factory reset,
Disabled the active sync service & enable again for users from exchange server,
Removed accounts from webmail.
We download some apps from play store and tried but no luck.
While configure exchange active sync in Particular model users are getting error as "User name and password incorrect".
There is no issue from exchange server and user account. as same is working fine in other devices. This issue happening for more that 10 users and receiving more calls day by day.
I request anybody to take it forward and provide the solution/suggestion, if it is a known bug for particular device model. Please confirm back.
We are waiting for someone valuable reply. Many thanks in advance.
- Senthilkumar.

Hi,
Please try run below command to double confirm the authentication of ActiveSync:
Get-ActiveSyncVirtualDirectory | FL Identity,*URL*,*Auth*
Additional, I find an blog about A script to troubleshoot issues with Exchange ActiveSync:
http://blogs.technet.com/b/exchange/archive/2012/01/31/a-script-to-troubleshoot-issues-with-exchange-activesync.aspx
Since this issue related to ActiveSync, We recommend contact Mobility and ActiveSync Team so that you can get more professional suggestion.
Please refer to:
https://social.technet.microsoft.com/Forums/exchange/en-US/home?forum=exchangesvrmobility
Thanks
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Allen Wang
TechNet Community Support

Exchange 2007 Active Sync Issue with 1 users mailbox

Good Afternoon,
Server OS: Small Business Server 2008
Exchange: 2007 Standard - Update Rollup 13 SP3
Mobile phone: Blackberry Z10
We are in the process of decommissioning our Blackberry Enterprise Server, and down to one user. I am able to setup Exchange on his new non BES server tied phone, but it will not sync any email, all Meetings, and only some contacts. I have tried
adding this account to an Android phone with the same results. I have numerous times went into EMC and delete the Mobile device, when re-adding the account, everything seems to point to his exchange account being the culprit. I am getting the below
Active Sync error after adding his account. I have Bing / Googled around, and nothing of substance I have found. Thank you in advance!
Log Name: Application
Source: MSExchange ActiveSync
Date: 3/24/2015 2:01:15 PM
Event ID: 1008
Task Category: Requests
Level: Warning
Keywords: Classic
User: N/A
Computer: SISBS.internaldomain.local
Description:
An exception occurred and was handled by Exchange ActiveSync. This may have been caused by an outdated or corrupted Exchange ActiveSync device partnership. This can occur if a user tries to modify the same item from multiple computers. If this is the case,
Exchange ActiveSync will re-create the partnership with the device. Items will be updated at the next synchronization.
URL=/Microsoft-Server-ActiveSync/default.eas?Cmd=FolderSync&DeviceType=BlackBerry&User=bbevers&DeviceId=BB3359D356
--- Exception start ---
Exception type: Microsoft.Exchange.AirSync.AirSyncPermanentException
Exception message:
Exception level: 0
HttpStatusCode: 200
AirSyncStatusCode: 6
XmlResponse:
<?xml version="1.0" encoding="utf-8" ?>
<FolderSync xmlns="FolderHierarchy:">
<Status>6</Status>
</FolderSync>
Exception stack trace: at Microsoft.Exchange.AirSync.FolderCommand.Execute()
at Microsoft.Exchange.AirSync.Command.WorkerThread()
Inner exception follows...
Exception type: Microsoft.Exchange.Data.Storage.FolderSaveException
Exception message: Unable to save sync state folder Root due to PartiallySucceeded, Property = [0x7c020102] SyncCustomState, PropertyErrorCode = MapiCallFailed, PropertyErrorCode = Properties could not be set.
Exception = Microsoft.Exchange.Data.Storage.AccessDeniedException: Cannot set properties. ---> Microsoft.Mapi.MapiExceptionNoAccess: MapiExceptionNoAccess: Unable to set properties on object. (hr=0x80070005, ec=-2147024891)
Diagnostic context:
Lid: 18969 EcDoRpcExt2 called [length=7783]
Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=88][latency=0]
Lid: 23226 --- ROP Parse Start ---
Lid: 27962 ROP: ropSetProps [10]
Lid: 17082 ROP Error: 0x80070005
Lid: 30561
Lid: 21921 StoreEc: 0x80070005
Lid: 27962 ROP: ropExtendedError [250]
Lid: 1494 ---- Remote Context Beg ----
Lid: 26426 ROP: ropSetProps [10]
Lid: 4559 StoreEc: 0x80070005
Lid: 1750 ---- Remote Context End ----
Lid: 26849
Lid: 21817 ROP Failure: 0x80070005
Lid: 25761
Lid: 1940 StoreEc: 0x80070005
Lid: 25297
Lid: 21201 StoreEc: 0x80070005
at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Object objLastErrorInfo)
at Microsoft.Mapi.MapiProp.SetProps(PropValue[] pva)
at Microsoft.Exchange.Data.Storage.MapiPropertyBag.<SetProperties>b__3(PropValue[] propValues)
at Microsoft.Exchange.Data.Storage.MapiPropertyBag.InternalSetProperties(PropertyDefinition[] propertyDefinitions, Object[] propertyValues, MapiSetProps mapiSetProps)
--- End of inner exception stack trace ---
at Microsoft.Exchange.Data.Storage.MapiPropertyBag.InternalSetProperties(PropertyDefinition[] propertyDefinitions, Object[] propertyValues, MapiSetProps mapiSetProps)
at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.FlushSetProperties()
at Microsoft.Exchange.Data.Storage.FolderPropertyBag.SaveFolderPropertyBag(Boolean needVersionCheck)..
Exception level: 1
Exception stack trace: at Microsoft.Exchange.Data.Storage.FolderSaveResult.ToException(String exceptionMessage)
at Microsoft.Exchange.Data.Storage.SyncState.Commit(PropertyDefinition[] properties, Object[] values, Int32[] sizes)
at Microsoft.Exchange.AirSync.FolderCommand.Execute()
--- Exception end ---.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSExchange ActiveSync" />
<EventID Qualifiers="32772">1008</EventID>
<Level>3</Level>
<Task>1</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-03-24T19:01:15.000Z" />
<EventRecordID>4756229</EventRecordID>
<Channel>Application</Channel>
<Computer>SISBS.internaldomain.local</Computer>
<Security />
</System>
<EventData>
<Data>/Microsoft-Server-ActiveSync/default.eas?Cmd=FolderSync&DeviceType=BlackBerry&User=bbevers&DeviceId=BB3359D356</Data>
<Data>--- Exception start ---
Exception type: Microsoft.Exchange.AirSync.AirSyncPermanentException
Exception message:
Exception level: 0
HttpStatusCode: 200
AirSyncStatusCode: 6
XmlResponse:
<?xml version="1.0" encoding="utf-8" ?>
<FolderSync xmlns="FolderHierarchy:">
<Status>6</Status>
</FolderSync>
Exception stack trace: at Microsoft.Exchange.AirSync.FolderCommand.Execute()
at Microsoft.Exchange.AirSync.Command.WorkerThread()
Inner exception follows...
Exception type: Microsoft.Exchange.Data.Storage.FolderSaveException
Exception message: Unable to save sync state folder Root due to PartiallySucceeded, Property = [0x7c020102] SyncCustomState, PropertyErrorCode = MapiCallFailed, PropertyErrorCode = Properties could not be set.
Exception = Microsoft.Exchange.Data.Storage.AccessDeniedException: Cannot set properties. ---> Microsoft.Mapi.MapiExceptionNoAccess: MapiExceptionNoAccess: Unable to set properties on object. (hr=0x80070005, ec=-2147024891)
Diagnostic context:
Lid: 18969 EcDoRpcExt2 called [length=7783]
Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=88][latency=0]
Lid: 23226 --- ROP Parse Start ---
Lid: 27962 ROP: ropSetProps [10]
Lid: 17082 ROP Error: 0x80070005
Lid: 30561
Lid: 21921 StoreEc: 0x80070005
Lid: 27962 ROP: ropExtendedError [250]
Lid: 1494 ---- Remote Context Beg ----
Lid: 26426 ROP: ropSetProps [10]
Lid: 4559 StoreEc: 0x80070005
Lid: 1750 ---- Remote Context End ----
Lid: 26849
Lid: 21817 ROP Failure: 0x80070005
Lid: 25761
Lid: 1940 StoreEc: 0x80070005
Lid: 25297
Lid: 21201 StoreEc: 0x80070005
at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Object objLastErrorInfo)
at Microsoft.Mapi.MapiProp.SetProps(PropValue[] pva)
at Microsoft.Exchange.Data.Storage.MapiPropertyBag.<SetProperties>b__3(PropValue[] propValues)
at Microsoft.Exchange.Data.Storage.MapiPropertyBag.InternalSetProperties(PropertyDefinition[] propertyDefinitions, Object[] propertyValues, MapiSetProps mapiSetProps)
--- End of inner exception stack trace ---
at Microsoft.Exchange.Data.Storage.MapiPropertyBag.InternalSetProperties(PropertyDefinition[] propertyDefinitions, Object[] propertyValues, MapiSetProps mapiSetProps)
at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.FlushSetProperties()
at Microsoft.Exchange.Data.Storage.FolderPropertyBag.SaveFolderPropertyBag(Boolean needVersionCheck)..
Exception level: 1
Exception stack trace: at Microsoft.Exchange.Data.Storage.FolderSaveResult.ToException(String exceptionMessage)
at Microsoft.Exchange.Data.Storage.SyncState.Commit(PropertyDefinition[] properties, Object[] values, Int32[] sizes)
at Microsoft.Exchange.AirSync.FolderCommand.Execute()
--- Exception end ---</Data>
</EventData>
</Event>

Hello,
Yes, it means the mailbox is corrupted. The most efficeint way is to rebuild the user's mailbox.
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

Active Sync Issue in Exchange 2003

What is the limit of concretion connection on Active sync exchange 2003 server with single front-end server and single copy mailbox cluster.

Hi,
Please refer to the following forum to get professional support:
Exchange Previous Versions-Mobility and ActiveSync
http://social.technet.microsoft.com/Forums/exchange/en-US/home?forum=exchangesvrmobilitylegacy
Thank you for your understanding and support!
Best Regards,
Amy Wang

Droid frg22d update stops syncing with exchange 2010

We have exchange 2010 SP1 running. When some of the droid users received the 2.2 software build FRG22D it stops syncing with exchange. I have build FRG01B and it works fine, I hope they don't push FRG22D to my phone. HAs anyone else had this issue? Has Verizon recognized this issue. It is going to be major as more phones upgrade and run on Exchange 2010 SP1.

I did a hard reset and that didn't fix my issue so i wouldn't suggest doing a hard reset.
My environment:
Exchange 2010 SP1
Droid with FRG22D
I haven't been able to pinpoint the issue but it has to do with the request and response with provisioning between the devices and exchange. Nothing has changed but updating the phone to the latest patch.
I receive the following error:
RequestBody :
<?xml version="1.0" encoding="utf-8" ?>
<FolderSync xmlns="FolderHierarchy:">
<SyncKey>0</SyncKey>
</FolderSync>
AccessState :
Blocked
AccessStateReason :
Policy
ResponseHeader :
HTTP/1.1 449 Retry after sending a PROVISION command
MS-Server-ActiveSync: 14.1
ResponseBody :
[No XmlResponse]

ICal stops syncing with Exchange 2010

I have a few users with Macbooks, syncing iCal with the company server Exchange 2010. All of them work fine apart from one... I can setup the Exchange account as normal, and all events are correctly synced. After a few days, iCal stops syncing and I got a message "Go offline, revert to server, try again". At this point, the only workaround is to delete the account, and recreate it with the same settings... Then iCal works fine for a few days and again.
This server is working fine with iPhones, Android, Outlook 2011 (Mac), Outlook 2010 (Windows)...
Anyone facing the same issue ? Any idea ?

I did a hard reset and that didn't fix my issue so i wouldn't suggest doing a hard reset.
My environment:
Exchange 2010 SP1
Droid with FRG22D
I haven't been able to pinpoint the issue but it has to do with the request and response with provisioning between the devices and exchange. Nothing has changed but updating the phone to the latest patch.
I receive the following error:
RequestBody :
<?xml version="1.0" encoding="utf-8" ?>
<FolderSync xmlns="FolderHierarchy:">
<SyncKey>0</SyncKey>
</FolderSync>
AccessState :
Blocked
AccessStateReason :
Policy
ResponseHeader :
HTTP/1.1 449 Retry after sending a PROVISION command
MS-Server-ActiveSync: 14.1
ResponseBody :
[No XmlResponse]

Calendar doesn't sync with exchange 2010

Calendar sync with exchange 2003 but after upgrade to exchange 2010 my Calendar doesn't sync anymore.

Hi and Welcome to the Community!
Can you expand on that please? As in, what exactly, tells you it doesn't sync anymore? Did you re-configure the Desktop Software? If so, what did that present? If not, well, you need to since you've changed your Desktop Organizer app...
Let us know.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Calendar fails to sync with Exchange 2010

I frequently encounter issues with Calendar (iCal) not synchronizing with Exchange 2010. I get the ! error triangle beside the account and it will attempt to "revert to server" or "try again" but ultimately failes. After several attempts, I finally got this message:
I am only assuming this is a persistent issue but not sure why all of a sudden my email address would return as invalid. Anyone else see this and is there a work-around?
Thanks

Hi and Welcome to the Community!
Can you expand on that please? As in, what exactly, tells you it doesn't sync anymore? Did you re-configure the Desktop Software? If so, what did that present? If not, well, you need to since you've changed your Desktop Organizer app...
Let us know.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

DAG Kerberos Authentication Issue Exchange 2010 on 2008R2 Servers

I have 2 Exchange 2010 servers in a DAG. The witness server is in site A along with one the Exchange servers. The second Exchange server is in a DR site. The DAG has been functioning fine for 1.5 yrs. Last weekend after a scheduled reboot of all 3 servers
involved (2 e-mail servers and the witness server), the e-mail server in the DR site cannot gain access to the witness share directory per the failover cluster manager. It says to check to see if the witness directory is on-line, etc... Using pings and
explorer, there is no problem for the DR site e-mail server to contact the witness server and directory. Even restablished the Quorem to the same directory, no issues. Upon doing a network trace though, I am receiving KERBEROS pre-authentication errors when
you start the Cluster service on the DR site e-mail server when it tries to contact the witness server:
(1.4 is the Witness server; 6.5 is the e-mail server in the DR site)
Source Destination
192.168.1.4","192.168.6.5","KRB5","319","KRB Error: KRB5KDC_ERR_PREAUTH_REQUIRED"
192.168.6.5","192.168.1.4","TCP","54","26049 > kerberos [FIN, ACK] Seq=235 Ack=266 Win=65792 Len=0"
192.168.6.5","192.168.1.4","TCP","66","26050 > kerberos [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=256 SACK_PERM=1"
192.168.1.4","192.168.6.5","TCP","60","kerberos > 26049 [ACK] Seq=266 Ack=236 Win=66048 Len=0"
192.168.1.4","192.168.6.5","TCP","60","kerberos > 26049 [RST, ACK] Seq=266 Ack=236 Win=0 Len=0"
192.168.1.4","192.168.6.5","TCP","66","kerberos > 26050 [SYN, ACK] Seq=0 Ack=1 Win=8192 Len=0 MSS=1406 WS=256 SACK_PERM=1"
192.168.6.5","192.168.1.4","TCP","54","26050 > kerberos [ACK] Seq=1 Ack=1 Win=66048 Len=0"
192.168.6.5","192.168.1.4","KRB5","368","AS-REQ"
192.168.1.4","192.168.6.5","KRB5","282","KRB Error: KRB5KDC_ERR_PREAUTH_FAILED"
192.168.6.5","192.168.1.4","TCP","54","26050 > kerberos [FIN, ACK] Seq=315 Ack=229 Win=65792 Len=0"
192.168.1.4","192.168.6.5","TCP","60","kerberos > 26050 [ACK] Seq=229 Ack=316 Win=66048 Len=0"
192.168.1.4","192.168.6.5","TCP","60","kerberos > 26050 [RST, ACK] Seq=229 Ack=316 Win=0 Len=0"
Thoughts anyone?

Hi,
Unfortunately, the available information is not enough to have a clear view of the occurred behavior, it is not an efficient way to work in this community since we may need more resources, for example exchange log, detail cluster log (an application)
dump or ETL trace, which is not appropriate to handle in the community. I‘d like to suggest that you submit a service request to MS Professional tech support service so that a dedicated Support Professional can further assist with this request.
Please visit the below link to see the various paid support options that are available to better meet your needs.
http://support.microsoft.com/default.aspx?id=fh;en-us;offerprophone
Best regards,
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Active Sync Issue - Exchange 2010

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